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Transformation du travail et accompagnement ergonomique: l'exemple de la restructuration des bureaux de poste 工作转型和人体工程学支持:以邮局重组为例
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868683
M. Wolff, B. Leroy, F. Peschaud, R. Mollard
{"title":"Transformation du travail et accompagnement ergonomique: l'exemple de la restructuration des bureaux de poste","authors":"M. Wolff, B. Leroy, F. Peschaud, R. Mollard","doi":"10.1145/1868650.1868683","DOIUrl":"https://doi.org/10.1145/1868650.1868683","url":null,"abstract":"The restructuring of French post offices in \"Espace Service Client\" -- ESC - (\"Customer Service Area\"), currently underway, includes multifunction booths, a \"store\" for postal products and also regional produce, and booths for banking. These structural changes involve a change in work: transforming the organization's usual individual work into a new cooperative work development, managing multiple demands of customers, and learning sales techniques. To better understand the human impact of these changes and the nature of requirements for the personnel of company, semi-structured interviews were conducted with 31 employees of French Post Office. The results obtained from a discursive analysis and a geometrical data analysis (PCA type) indicate possible trails to promote the reorganization and also to help managing new situations work through an ergonomic support.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129192205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Transformation du travail et prévention des risques: aménagement des espaces d'activités et conception des postes de travail dans les bureaux de poste 工作转型和风险预防:工作空间的规划和邮局工作场所的设计
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868682
R. Mollard, A. Gibert, M. Wolff
{"title":"Transformation du travail et prévention des risques: aménagement des espaces d'activités et conception des postes de travail dans les bureaux de poste","authors":"R. Mollard, A. Gibert, M. Wolff","doi":"10.1145/1868650.1868682","DOIUrl":"https://doi.org/10.1145/1868650.1868682","url":null,"abstract":"The Project \"Customer Service Area\" (Espace Service Client - ESC), currently implemented in post offices, resulting in a new configuration of working positions in \"Ilots\" now involves the position of standing work for the clerks, both for traditional activities (sending mail) or new (management of \"boutique\" sale of postal products, regional products, telephony, ...). With a view to preventing risks in the health and safety at work, an ergonomic support was created from feedback experiments conducted in the first twenty tests ESC offices equipped with furniture derived from those existing in current offices. Given the results, it was necessary to design specific furniture for different \"Ilots\" that were then validated through user testing. Other recommendations have also been developed for the management of workspaces, the choice of different furniture, and the establishment of frequent rotations on different working positions, to prevent risks in terms of health older staff.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125407315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Marketing, ergonomie et ingénierie système: jouer la complémentarité pour innover 市场营销、人体工程学和系统工程:互补创新
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868687
Jean-René Ruault, C. Pourcel
{"title":"Marketing, ergonomie et ingénierie système: jouer la complémentarité pour innover","authors":"Jean-René Ruault, C. Pourcel","doi":"10.1145/1868650.1868687","DOIUrl":"https://doi.org/10.1145/1868650.1868687","url":null,"abstract":"Marketing, human factors and systems engineering are different disciplines which apply different profiles and skills. Marketing is taught by business schools, while very few engineering schools teach it. The latter dedicate much time to systems engineering and many others engineering's. Human factors is anchored within medicine, humanities and social sciences. It is a little part of an engineer curriculum, while, since few years, human factors and human-computer interaction are taught within engineering schools. Nowadays, conferences and volunteers meet human factors and systems engineering, such as ErgoIA (ErgoIA 2004, ErgoIA 2006, ErgoIA 2008 [22]) or AFIS' human factors technical committee.\u0000 The aim of this article is to show complementarily between these disciplines to design systems which satisfy consumers and users' needs, particularly in the business to consumer context. At first this article presents main processes of these disciplines and how these processes should be coordinated together. Then, it demonstrates how marketing and human factors processes' outputs structure system architecture design. This article finishes with a case study applying the proposed approach, in the domain of health and care service systems.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123753544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Recommandations ergonomiques pour la conception de systèmes d'assistance cognitive dans les habitats intelligents 智能栖息地认知辅助系统设计的人机工程学建议
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868652
A. Serna, Hélène Pigot, J. Bauchet, Sylvain Giroux, V. Rialle, Dany Lussier-Desrochers, M. Mokhtari
{"title":"Recommandations ergonomiques pour la conception de systèmes d'assistance cognitive dans les habitats intelligents","authors":"A. Serna, Hélène Pigot, J. Bauchet, Sylvain Giroux, V. Rialle, Dany Lussier-Desrochers, M. Mokhtari","doi":"10.1145/1868650.1868652","DOIUrl":"https://doi.org/10.1145/1868650.1868652","url":null,"abstract":"Cognitive assistance systems are aimed to support people loosing their autonomy while completing activities of daily living (ADL). The range of activities to support, the dissemination of interactive devices in the environment and the variability of users' cognitive capacities raise real challenges when designing assistance in such systems. This paper addresses the assistance issues and presents guidelines for assistive systems design. Especially, based on an experiment of the assistance provided while completing ADL, we suggest a principle of scaled assistance. The principle was applied to Archipel, a cognitive orthesis. This application and the results analysis of a 12 sujects experiment led to the evaluation and the improvement of some ergonomic guidelines about ambient assisted living.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132590777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Système de saisie de texte visant à réduire l'effort des utilisateurs à handicap moteur 文本输入系统，减少运动障碍用户的工作量
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868654
Maxime Baas, Y. Guerrier, C. Kolski, F. Poirier
{"title":"Système de saisie de texte visant à réduire l'effort des utilisateurs à handicap moteur","authors":"Maxime Baas, Y. Guerrier, C. Kolski, F. Poirier","doi":"10.1145/1868650.1868654","DOIUrl":"https://doi.org/10.1145/1868650.1868654","url":null,"abstract":"The K-Thot virtual keyboard system presented in this paper aims to decrease the effort (especially movements) needed to make a text input and is intended for users who have difficulty entering data on a physical keyboard. As part of this article, we present a virtual keyboard typing to replace a physical keyboard. K-Thot is composed with ten keys, each containing four characters, one by cardinal point. Entering a character is done by selecting the key containing it and making a cursor leave on the side where the target character is. Four devices will be proposed, The first one will use the classical azerty layout, the second one will use an alphabetical order, the third one will be organized (provision created by an algorithm) and the last one will be a dynamic layout (once a letter has been validated, the keyboard rearranges the letters on the keys to present first those with the highest chance of being captured later, thanks to statistics provided by the N-grams). After an analysis of similar systems, K-Thot is explained in detail. Early results from preliminary experiments are provided and discussed.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133784546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
La perception de la qualité des services e-gouvernementaux: vers des interfaces adaptatives prenant en compte des typologies d'utilisateurs 对电子政府服务质量的感知:面向考虑用户类型的自适应接口
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868686
G. Gronier, G. Drusch, Sandrine Reiter, Yann Naudet, Alain Vagner
{"title":"La perception de la qualité des services e-gouvernementaux: vers des interfaces adaptatives prenant en compte des typologies d'utilisateurs","authors":"G. Gronier, G. Drusch, Sandrine Reiter, Yann Naudet, Alain Vagner","doi":"10.1145/1868650.1868686","DOIUrl":"https://doi.org/10.1145/1868650.1868686","url":null,"abstract":"E-government services are actually a major stake for public administrations. However, regarding perceived quality, no models, neither measurement scales are specifically developed for them. A literature review, from a critical point of view, leads to the conclusion that actual perceived quality models are not taking enough into account end-users. This is mainly related to the methodology approaches used for their definition. In order to overcome theses weaknesses, we propose a methodology which aims at developing a measurement scale through an ergonomic approach. This measurement scale will lead to the identification of a perceived quality meta-model which could be instantiated to several sub-models according to users' profile. Finally, we put forward application perspectives to adaptive interfaces design.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117034133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Etude comparative des effets du caractère social des conduites sur l'acceptabilité des services de maintien à domicile chez les personnes âgées 社会行为对老年人居家护理服务可接受性影响的比较研究
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868653
Juliette Reerink-Boulanger, A. Somat, Florence Terrade, E. Jamet, J. Juhel
{"title":"Etude comparative des effets du caractère social des conduites sur l'acceptabilité des services de maintien à domicile chez les personnes âgées","authors":"Juliette Reerink-Boulanger, A. Somat, Florence Terrade, E. Jamet, J. Juhel","doi":"10.1145/1868650.1868653","DOIUrl":"https://doi.org/10.1145/1868650.1868653","url":null,"abstract":"This paper examines usage acceptance of \"aging in place\" services dedicated to elderly people. The aim of this study is to investigate causal link between behaviour prediction and service intention to use. Besides direct effects of utility and usability on behaviour intention, we expected that prescriptive behaviour would be best predict by social determinants rather than other behaviours. We tested our hypothesis with 157 elderly people (M: 75, 1 years old; SD: 6, 5). Using Partial Least Square path modelling approach (SmartPLS software), our findings tend to demonstrate on the one hand that utility and usability have direct link with behaviour intention. On the other hand, subjective norms and attitudes influence alternately intention when service behaviour imply prescription.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124551555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Usagers vulnérables et véhicules industriels en milieu urbain: approche pluridisciplinaire pour la conception d'une assistance à la conduite d'un camion 城市环境中的弱势用户和工业车辆:卡车驾驶辅助设计的多学科方法
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868671
Annick Maincent, H. Tattegrain, M. Bruyas
{"title":"Usagers vulnérables et véhicules industriels en milieu urbain: approche pluridisciplinaire pour la conception d'une assistance à la conduite d'un camion","authors":"Annick Maincent, H. Tattegrain, M. Bruyas","doi":"10.1145/1868650.1868671","DOIUrl":"https://doi.org/10.1145/1868650.1868671","url":null,"abstract":"Vulnerable users safety is an important issue in terms of public health: Most of these accidents involving truck and vulnerable user in urban areas has tragic consequences for user and implicates trucks presence in urban areas. The VIVRE2 project (ANR05-PDIT) took as its objective the study and design of technological solutions for significantly reducing the number of these accidents.\u0000 Around the truck driving simulator of RENAULT TRUCKS, designers, psychologists and ergonomists (LESCOT/INRETS and LEACM/University of Lyon2) specified strategies of driver assistance according to critical situations and Man Machine Interface. A tool for designing assistance systems has been specified and applied to the detection of vulnerable users in order to assess the relevance and efficiency of a homogeneous system for the whole identified situations. The designed system was evolved on the dynamical driving simulator.\u0000 This paper presents the method for designing a driver assistance system, from contextual analysis to specification of HMI and strategies of assistance.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116716298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Prise en compte de l'utilisateur dans le processus de conception d'une application d'édition de modèles de tâches 在任务模板发布应用程序的设计过程中考虑用户
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868665
Sybille Caffiau, P. Girard, Dominique L. Scapin, L. Guittet
{"title":"Prise en compte de l'utilisateur dans le processus de conception d'une application d'édition de modèles de tâches","authors":"Sybille Caffiau, P. Girard, Dominique L. Scapin, L. Guittet","doi":"10.1145/1868650.1868665","DOIUrl":"https://doi.org/10.1145/1868650.1868665","url":null,"abstract":"Interactive application design iterates on: needs analysis (human and technical), specification, implementation and validation. In user-centred design, the specifications of use may be expressed by task models. From these models and scenarios, some methods allow to design interactive applications. However, the activity description is not always available (e.g., not provided by previous designers) or not usable. For instance, task models corresponding to an editing activity are composed of tasks that are all (or nearly all) accessible at any time. From such a task model, defining the application structure (component position, control activation) is a difficult task. In order to include users in the design process for this type of activity, designers choose other ergonomics methods such as user testing. This paper presents how an evaluation of usage for an editor of task models (K-MAD) may be used in order to modify the application interface. A study of the pertinence of the modifications (presented in the second part) shows that they imply to decrease the time to edit.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127578371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Multi-actor systems and its organizational form: planning and communication of dispatchers and passengers in the Netherlands Railways (NS) 多参与者系统及其组织形式:荷兰铁路(NS)调度员和乘客的规划和沟通
Ergonomie Et Informatique Avancée Pub Date : 2010-10-12 DOI: 10.1145/1868650.1868666
N. Faber, R. Jorna
{"title":"Multi-actor systems and its organizational form: planning and communication of dispatchers and passengers in the Netherlands Railways (NS)","authors":"N. Faber, R. Jorna","doi":"10.1145/1868650.1868666","DOIUrl":"https://doi.org/10.1145/1868650.1868666","url":null,"abstract":"In innovating its planning processes, passenger involvement in dispatching is one of the directions the Netherlands Railways is exploring. Multi-agent systems (MAS) provide a way to study the organizational aspects of the dispatching task that aims to bridge functional differences between passengers and dispatchers. In this study, besides the technical, especially the coordinating and organizational implications of such a change will be investigated. Two versions of a multi-agent system have been constructed: NS-MAS 1 and NS-MAS 2. The involvement of active passengers as is realized in NS-MAS 1, provides the organizational specifications of realizing dispatcher-passenger communication. Furthermore, this implementation provides indications for bridging the functional differences between passengers and dispatchers. NS-MAS 2 operates with simulated passive passengers, based on statistical data of passenger movements, and implements the coordination possibilities taking into account passenger involvement in dispatching.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132664509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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