对电子政府服务质量的感知:面向考虑用户类型的自适应接口

G. Gronier, G. Drusch, Sandrine Reiter, Yann Naudet, Alain Vagner
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引用次数: 0

摘要

电子政务服务实际上是公共管理的主要利益所在。然而,关于感知质量,没有模型,也没有测量尺度专门为他们开发。从批判的角度来看,文献综述得出的结论是,实际的感知质量模型没有充分考虑到最终用户。这主要与用于定义它们的方法学方法有关。为了克服这些缺点,我们提出了一种旨在通过人体工程学方法开发测量尺度的方法。这个测量量表将导致一个感知质量元模型的识别,该模型可以根据用户的配置文件实例化为几个子模型。最后,提出了自适应接口设计的应用前景。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
La perception de la qualité des services e-gouvernementaux: vers des interfaces adaptatives prenant en compte des typologies d'utilisateurs
E-government services are actually a major stake for public administrations. However, regarding perceived quality, no models, neither measurement scales are specifically developed for them. A literature review, from a critical point of view, leads to the conclusion that actual perceived quality models are not taking enough into account end-users. This is mainly related to the methodology approaches used for their definition. In order to overcome theses weaknesses, we propose a methodology which aims at developing a measurement scale through an ergonomic approach. This measurement scale will lead to the identification of a perceived quality meta-model which could be instantiated to several sub-models according to users' profile. Finally, we put forward application perspectives to adaptive interfaces design.
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