工作转型和风险预防:工作空间的规划和邮局工作场所的设计

R. Mollard, A. Gibert, M. Wolff
{"title":"工作转型和风险预防:工作空间的规划和邮局工作场所的设计","authors":"R. Mollard, A. Gibert, M. Wolff","doi":"10.1145/1868650.1868682","DOIUrl":null,"url":null,"abstract":"The Project \"Customer Service Area\" (Espace Service Client - ESC), currently implemented in post offices, resulting in a new configuration of working positions in \"Ilots\" now involves the position of standing work for the clerks, both for traditional activities (sending mail) or new (management of \"boutique\" sale of postal products, regional products, telephony, ...). With a view to preventing risks in the health and safety at work, an ergonomic support was created from feedback experiments conducted in the first twenty tests ESC offices equipped with furniture derived from those existing in current offices. Given the results, it was necessary to design specific furniture for different \"Ilots\" that were then validated through user testing. Other recommendations have also been developed for the management of workspaces, the choice of different furniture, and the establishment of frequent rotations on different working positions, to prevent risks in terms of health older staff.","PeriodicalId":269028,"journal":{"name":"Ergonomie Et Informatique Avancée","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2010-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"3","resultStr":"{\"title\":\"Transformation du travail et prévention des risques: aménagement des espaces d'activités et conception des postes de travail dans les bureaux de poste\",\"authors\":\"R. Mollard, A. Gibert, M. Wolff\",\"doi\":\"10.1145/1868650.1868682\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The Project \\\"Customer Service Area\\\" (Espace Service Client - ESC), currently implemented in post offices, resulting in a new configuration of working positions in \\\"Ilots\\\" now involves the position of standing work for the clerks, both for traditional activities (sending mail) or new (management of \\\"boutique\\\" sale of postal products, regional products, telephony, ...). With a view to preventing risks in the health and safety at work, an ergonomic support was created from feedback experiments conducted in the first twenty tests ESC offices equipped with furniture derived from those existing in current offices. Given the results, it was necessary to design specific furniture for different \\\"Ilots\\\" that were then validated through user testing. Other recommendations have also been developed for the management of workspaces, the choice of different furniture, and the establishment of frequent rotations on different working positions, to prevent risks in terms of health older staff.\",\"PeriodicalId\":269028,\"journal\":{\"name\":\"Ergonomie Et Informatique Avancée\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2010-10-12\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"3\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Ergonomie Et Informatique Avancée\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/1868650.1868682\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Ergonomie Et Informatique Avancée","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/1868650.1868682","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 3

摘要

目前在邮局实施的“客户服务区”项目(Espace Service Client - ESC)导致“Ilots”工作岗位的新配置,现在包括职员的站立工作岗位,包括传统活动(发送邮件)或新活动(管理“精品”销售邮政产品,区域产品,电话等)。为了防止工作中的健康和安全风险,根据前20次测试中进行的反馈实验,创建了符合人体工程学的支助,这些试验配备了从现有办公室现有家具中提取的家具。考虑到结果,有必要为不同的“ilot”设计特定的家具,然后通过用户测试进行验证。还就工作场所的管理、不同家具的选择以及在不同工作岗位上经常轮调等问题提出了其他建议,以防止老年工作人员的健康风险。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Transformation du travail et prévention des risques: aménagement des espaces d'activités et conception des postes de travail dans les bureaux de poste
The Project "Customer Service Area" (Espace Service Client - ESC), currently implemented in post offices, resulting in a new configuration of working positions in "Ilots" now involves the position of standing work for the clerks, both for traditional activities (sending mail) or new (management of "boutique" sale of postal products, regional products, telephony, ...). With a view to preventing risks in the health and safety at work, an ergonomic support was created from feedback experiments conducted in the first twenty tests ESC offices equipped with furniture derived from those existing in current offices. Given the results, it was necessary to design specific furniture for different "Ilots" that were then validated through user testing. Other recommendations have also been developed for the management of workspaces, the choice of different furniture, and the establishment of frequent rotations on different working positions, to prevent risks in terms of health older staff.
求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
自引率
0.00%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信