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International Journal of Hospitality Management最新文献

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Attributes of pet-friendly hotels: What matters to consumers? 宠物友好型酒店的属性：消费者关心什么？
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103944
{"title":"Attributes of pet-friendly hotels: What matters to consumers?","authors":"","doi":"10.1016/j.ijhm.2024.103944","DOIUrl":"10.1016/j.ijhm.2024.103944","url":null,"abstract":"<div><div>As more customers choose to travel with their pets, pet-friendly hotel needs have also increased. This research aims to shed light on the physical and service attributes of pet-friendly hotels by using a mixed-method approach. Study 1 analyzed online TripAdvisor reviews using a netnography approach to assess consumer perceptions and evaluations of pet-friendly hotels. The results listed critical attributes for pet-friendly hotels from customer perspectives, revealing specific consumer needs regarding the utilitarian and hedonic values these hotels offer. In Study 2, we conducted an experiment to examine the distinct effects of hedonic and utilitarian attributes on consumers. Our study revealed that when hotels provide high utilitarian attributes, consumers respond positively regardless of the status of hedonic attributes. However, when utilitarian attribute values are low, high hedonic attributes are needed to drive positive consumer attitudes. Such findings highlighted the relative importance of hedonic and utilitarian attributes for practitioners.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corrigendum to “Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale” [Int. J. Hosp. Manag. 123C (2024) 103924] 对 "制定综合度假村（IR）环境、社会和公司治理（ESG）衡量标准 "的更正[Int. J. Hosp. Manag. 123C (2024) 103924]
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103948
{"title":"Corrigendum to “Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale” [Int. J. Hosp. Manag. 123C (2024) 103924]","authors":"","doi":"10.1016/j.ijhm.2024.103948","DOIUrl":"10.1016/j.ijhm.2024.103948","url":null,"abstract":"","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142530831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model 人工智能（AI）意识是否会影响员工为组织发声？跨层次模型
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103947
{"title":"Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model","authors":"","doi":"10.1016/j.ijhm.2024.103947","DOIUrl":"10.1016/j.ijhm.2024.103947","url":null,"abstract":"<div><div>The emergence of AI has significantly influenced employees within the hospitality sector, and this impact has been a highly debated topic. Utilizing the framework provided by the conservation of resources theory (COR theory), this research constructed a three-pathway approach to elucidate the role of AI awareness on voice behavior. Utilizing 319 hotel employees from four first-tier cities (Beijing, Shanghai, Guangzhou, and Shenzhen) in China as study participants, the results indicated that (1) AI awareness promoted employees' voice behavior; (2) learning orientation and supervisor-subordinate guanxi (SSG) acted as mediating variables between AI awareness and voice behavior; and (3) when the perceived organizational support (POS) level is high, the direct and indirect effects (via learning orientation) of AI awareness on voice behavior were stronger, nevertheless, in this case, the effect of AI awareness on voice behavior via SSG was poor. This paper offers valuable insights and guides future research.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Words meet photos: How visual content impact rating 文字与照片的碰撞：视觉内容如何影响评级
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103945
{"title":"Words meet photos: How visual content impact rating","authors":"","doi":"10.1016/j.ijhm.2024.103945","DOIUrl":"10.1016/j.ijhm.2024.103945","url":null,"abstract":"<div><div>The fit information of multi-modal user-generated content has its unique value but is understudied. This study investigated how the fit between photos and text within a hotel review influences tourist rating behavior. Employing deep learning technologies and econometric analysis shows that the fit between photos and text has an inverted U-shape effect on tourists’ ratings using online hotel review data from Qunar.com. The dispersion of ratings and the number of reviews can weaken the above effect; this is due to the varying level of cognitive resources tourists possess. Endogeneity bias from text and photos is excluded by conducting the two-stage residual analysis. The information uncertainty reduction mechanism is tested between photo-text fit and ratings. This paper provides valuable insights for practitioners regarding user-generated content management in hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The unexpected sales boost of the rating gap and review gap for hotels: An expectation confirmation perspective 评分差距和评论差距对酒店销售的意外促进：期望确认的视角
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103940
{"title":"The unexpected sales boost of the rating gap and review gap for hotels: An expectation confirmation perspective","authors":"","doi":"10.1016/j.ijhm.2024.103940","DOIUrl":"10.1016/j.ijhm.2024.103940","url":null,"abstract":"<div><div>Consumers typically compare information before making decisions. Only when the two types of information are consistent in admitting high service quality are consumers motivated to book a hotel. However, the impact of the attitude gap between similar information sources on consumer booking behavior remains unexplored. Drawing on expectation confirmation theory, we investigate the influence of the rating gap and review gap on hotel sales. Additionally, we explore the moderating effect of hotel popularity. Through archival and experimental analyses, we found that (1) both the rating and review gap have a significantly positive effect on hotel sales, (2) the review gap has a more positive effect on hotel sales than the rating gap, and (3) hotel popularity amplifies the effects of both the rating gap and the review gap on hotel sales. Our findings provide valuable managerial insights for service providers to improve hotel sales in dynamic environments.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142330064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Do authentic dimensions and customer knowledge affect overall authenticity and revisit intention via interacting gastronomic experience? Perspective on ethnic restaurants 通过交互式美食体验，真实性维度和顾客知识会影响整体真实性和再次光顾意向吗？民族餐厅透视
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103941
{"title":"Do authentic dimensions and customer knowledge affect overall authenticity and revisit intention via interacting gastronomic experience? Perspective on ethnic restaurants","authors":"","doi":"10.1016/j.ijhm.2024.103941","DOIUrl":"10.1016/j.ijhm.2024.103941","url":null,"abstract":"<div><div>Authenticity has been widely acknowledged as a pivotal determinant in the success of ethnic restaurants. This study explores the influence of authentic dimensions and customer knowledge on the overall authenticity and revisits intention of Omani ethnic restaurants by moderating the gastronomic experience. Using a positivist approach, data were collected from 330 customers of Omani ethnic restaurants in Oman. All dimensions of authenticity (atmosphere, food, service, and price) have a positive influence on revisit intention. Concurrently, empirical evidence substantiates that customer knowledge significantly and positively impacts customers' perceptions of authenticity and revisit intention. Gastronomic experience moderates the association between overall authenticity and revisit intention. Overall authenticity mediates the influence of authenticity dimensions revisit intention, except true to self. The study contributes to the literature on the importance of authenticity and customer knowledge in the success of ethnic restaurants. It provides valuable insights for restaurant managers and marketers in Oman.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142330092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A systematic literature review of conflict management in hospitality: Towards a multi-stakeholder resource-based conflict-management framework 关于酒店业冲突管理的系统文献综述：建立基于资源的多方利益相关者冲突管理框架
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103937
{"title":"A systematic literature review of conflict management in hospitality: Towards a multi-stakeholder resource-based conflict-management framework","authors":"","doi":"10.1016/j.ijhm.2024.103937","DOIUrl":"10.1016/j.ijhm.2024.103937","url":null,"abstract":"<div><div>The hospitality industry has long recognised the need for effective conflict-management. By adopting a theory-informed systematic review approach to analyse 108 journal articles on hospitality conflicts, this study examines the conceptualisations and research trends in conflict and conflict management in the hospitality context. A multi-stakeholder, resource-based conflict-management framework is developed to resolve conflicts within hospitality organisations. Underpinned by stakeholder theory and conservation resource theory, this study highlights the vitality of adopting a multi-stakeholder lens and incorporating the role of individual and organisational resources in determining behavioural outcomes and corresponding strategies to deal with conflict.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Why does family motivation occur and matter? Evidence from hotel and cruise ship employees 为什么会出现家庭激励？来自酒店和游轮员工的证据
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103933
{"title":"Why does family motivation occur and matter? Evidence from hotel and cruise ship employees","authors":"","doi":"10.1016/j.ijhm.2024.103933","DOIUrl":"10.1016/j.ijhm.2024.103933","url":null,"abstract":"<div><div>Supporting one’s family can be a powerful motivator for employees to work hard. However, very few research has been done and has explored the reasons why family motivation matters and how it occurs. Drawing on prosocial motivation theory and action identification theory, we propose that family motivation positively influences employee resilience, particularly when intrinsic motivation and challenge stressors are low. Additionally, perceived organizational support for families enhances family motivation, which in turn bolsters employee resilience. We have collected data from hotel and cruise ship employees to test these hypotheses. Our findings suggest that family motivation significantly strengthens employee resilience, especially in the absence of intrinsic motivation and challenge stressors. Furthermore, perceived organizational family support plays a crucial role in fostering family motivation, which mediates its positive impact on employee resilience. Based on these insights, we recommend that hotel and cruise ship companies cultivate resilient employees by reinforcing family motivation and implementing family-friendly practices.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Measuring sustainable business performance in Malaysian hotels: The roles of green information, green innovation strategic orientation, and digital technology implementation 衡量马来西亚酒店的可持续经营业绩：绿色信息、绿色创新战略导向和数字技术实施的作用
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103935
{"title":"Measuring sustainable business performance in Malaysian hotels: The roles of green information, green innovation strategic orientation, and digital technology implementation","authors":"","doi":"10.1016/j.ijhm.2024.103935","DOIUrl":"10.1016/j.ijhm.2024.103935","url":null,"abstract":"<div><div>This study investigated the relationship between strategic orientation, green innovation, the implementation of digital technology, and financial and non-financial performance. It has also considered the factors of green information proactiveness, transparency, and formality. The research was conducted in the Malaysian hotel industry, using data from 401 employees and 74 managers. Path analysis was performed using partial least squares structural equation modeling. The results indicated that a strategic orientation towards green innovation is positively correlated with green information proactiveness and transparency, that implementing digital technology is positively linked to green information proactiveness and transparency, that the formalization of green information positively impacts financial performance, that non-financial performance is influenced by both proactive and formal green information practices; and that the proactiveness, transparency, and formalization of green information act as mediators in the relationship between green innovation strategic orientation and financial performance. This research provides valuable insights to help the hotel industry move towards a more environmentally responsible and technologically prosperous future by examining these relationships.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages 自信还是非自信？自我概念的清晰度如何影响客户对广告信息的反应
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103942
{"title":"Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages","authors":"","doi":"10.1016/j.ijhm.2024.103942","DOIUrl":"10.1016/j.ijhm.2024.103942","url":null,"abstract":"<div><div>The effectiveness of assertive advertising in the travel and hospitality industry remains unclear, despite its prevalence. This study investigates the role of customers' self-concept clarity (SCC) and brand perception in their response to assertive ads across various contexts, including hotels, restaurants, and tourism destinations. Five studies reveal that high-SCC customers prefer assertive ad messages, while low-SCC customers favor a gentler approach, as they seek to verify their self-concepts. Additionally, brand perception moderates this relationship: high-SCC customers prefer assertive ads for competent or neutral brands, while low-SCC customers prefer them for warm or neutral brands. These findings contribute to the understanding of advertising effectiveness in the travel and hospitality industry and provide valuable insights for marketers to develop targeted campaigns based on SCC and brand personality.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142358557","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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