International Journal of Hospitality Management最新文献_第4页

Disruption in hospitality: Spillover effects of Airbnb's IPO on hotel and casino stocks 酒店业的颠覆：Airbnb首次公开募股对酒店和赌场股票的溢出效应

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-24 DOI: 10.1016/j.ijhm.2026.104569

Apostolos Ampountolas , Yagmur Saglam

{"title":"Disruption in hospitality: Spillover effects of Airbnb's IPO on hotel and casino stocks","authors":"Apostolos Ampountolas , Yagmur Saglam","doi":"10.1016/j.ijhm.2026.104569","DOIUrl":"10.1016/j.ijhm.2026.104569","url":null,"abstract":"<div><div>This study examines the spillover effects of Airbnb’s initial public offering (IPO) on the stock performance of traditional hospitality firms, specifically hotel chains and casino operators. Using a Structural Vector Auto-Regression (SVAR) model, we analyze daily stock returns and closing prices from January 2021 to May 2023 to examine the interconnectedness between Airbnb and traditional hospitality stocks. Our findings reveal significant short-term spillover effects, with hotel stocks displaying greater sensitivity to Airbnb’s performance than casino stocks. Variance decomposition and impulse-response functions highlight the temporary nature of these impacts, reflecting cyclical investor sentiment patterns that stabilize within a few periods. The study confirms Airbnb's disruptive influence on traditional hospitality markets while offering insights into established players’ resilience and adaptive strategies. This research contributes to the literature on disruptive innovation and provides technical implications for managing market volatility and enhancing competitiveness in the hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104569"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146048471","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring the influence of hotel employees’ digital skills on perceived inclusion: A combined PLS-SEM and set-theoretic mediation approach 探索酒店员工数字技能对感知包容的影响：PLS-SEM和集合论的联合中介方法

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2025-12-05 DOI: 10.1016/j.ijhm.2025.104533

Xin Huang , Yang Yong , Jing Wang

{"title":"Exploring the influence of hotel employees’ digital skills on perceived inclusion: A combined PLS-SEM and set-theoretic mediation approach","authors":"Xin Huang , Yang Yong , Jing Wang","doi":"10.1016/j.ijhm.2025.104533","DOIUrl":"10.1016/j.ijhm.2025.104533","url":null,"abstract":"<div><div>Research on hotel employees’ perceived inclusion has largely emphasized organizational factors, with limited attention to individual digital skills. Drawing on social cognitive theory, this study examines how five dimensions of digital skills are associated with perceived inclusion, with psychological capital as a mediator. Using cross-sectional data from 607 Chinese hotel employees, a combined approach of partial least squares structural equation modeling (PLS-SEM) and a set-theoretic mediation model was applied. The PLS-SEM results reveal that digital skills enhance psychological capital, which in turn fosters perceived inclusion. Complementing this, the set-theoretic model identifies three skill configurations that can similarly promote inclusion through psychological capital, highlighting the contextual and combinatory nature of digital competencies. By integrating symmetric and asymmetric perspectives, this study enriches the theoretical understanding of inclusion in digitalized hospitality settings and provides practical guidance for promoting employee empowerment in organizational transformation.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104533"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145694621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Paying premiums for humanoid service robots in hospitality: What are the key determinants? 为酒店业的人形服务机器人支付额外费用：关键决定因素是什么？

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2025-12-04 DOI: 10.1016/j.ijhm.2025.104525

Jingna Wang , Lianping Ren , Juntong Chen , Xing Su

{"title":"Paying premiums for humanoid service robots in hospitality: What are the key determinants?","authors":"Jingna Wang , Lianping Ren , Juntong Chen , Xing Su","doi":"10.1016/j.ijhm.2025.104525","DOIUrl":"10.1016/j.ijhm.2025.104525","url":null,"abstract":"<div><div>This study investigates the key determinants of customer willingness to pay a price premium for humanoid robot services in the hospitality context, and the mediating and moderating roles of emotional attachment and perceived risk, respectively, in the relationship between humanoid service robot attributes and price premium. Data were collected through an online survey of 729 customers who encountered humanoid service robots in the hospitality industry. The hypotheses were examined using the symmetrical (PLS-SEM) and asymmetrical (fsQCA) methods. The PLS-SEM results indicate that humanoid service robot attributes (i.e., appearance, anthropomorphism, social capability, perceived usefulness, and hedonic value) significantly affect customers’ emotional attachment, partly mediating their relationship with price premiums. Perceived risk had a U-shaped moderating effect. The fsQCA results reveal four conditional paths that sufficiently explain consumer willingness to pay premium prices for humanoid robot services. This study extends the literature on humanoid service robots in the hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104525"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145694672","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What are the real motivations for consumers to choose green hotels, green or functional? An empirical study based on WSR theory 消费者选择绿色酒店的真正动机是什么，绿色的还是功能性的？基于WSR理论的实证研究

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-02-09 DOI: 10.1016/j.ijhm.2026.104562

Xiao Liu, Ming-Yang Li

{"title":"What are the real motivations for consumers to choose green hotels, green or functional? An empirical study based on WSR theory","authors":"Xiao Liu, Ming-Yang Li","doi":"10.1016/j.ijhm.2026.104562","DOIUrl":"10.1016/j.ijhm.2026.104562","url":null,"abstract":"<div><div>The sustainable development of green hotels hinges critically on consumers’ willingness to choose them. However, previous studies have frequently focused on the influence of environmentalism on consumers’ willingness to choose green hotels, overlooking the significance of general functional requirements. This study employs the Wuli, Shili, Renli (WSR) system methodology to construct a framework of influencing factors that shape consumers’ willingness to choose green hotels. Subsequently, based on survey data from 355 guests, structural equation modeling is used to empirically analyze the direction, magnitude, and interrelationships among these factors. An interesting conclusion is that the impact of health and functional requirements on consumers’ willingness to choose surpasses that of seeking green behavior. Furthermore, seeking green behavior has a greater impact on consumers’ emotional well-being than their willingness to pay a premium. Based on this, this study offers both theoretical contributions and practical implications for the sustainable development of green hotels.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104562"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146146637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The influence of ICT availability demands on employees’ family and service performance: A weekly experience sampling method study 信息通信技术可用性需求对员工家庭和服务绩效的影响：每周经验抽样法研究

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-22 DOI: 10.1016/j.ijhm.2026.104584

Zhenduo Zhang , Linlin Zhang , Jianing Guo , Youqing Fan , Huan Xiao

{"title":"The influence of ICT availability demands on employees’ family and service performance: A weekly experience sampling method study","authors":"Zhenduo Zhang , Linlin Zhang , Jianing Guo , Youqing Fan , Huan Xiao","doi":"10.1016/j.ijhm.2026.104584","DOIUrl":"10.1016/j.ijhm.2026.104584","url":null,"abstract":"<div><div>The increasing availability of information and communication technology (ICT) has intensified employees’ connection to work, often extending beyond regular working hours and raising the demand for ICT. However, this heightened ICT availability can negatively affect employee performance in both family and work domains. A weekly experience sampling study involving 965 observations from 98 hotel employees over 10 consecutive work weeks was conducted. Multilevel structural equation modelling results indicate that, at the weekly level: (1) psychological detachment at home mediates the relationship between ICT availability demands and family role performance; (2) psychological detachment at home and emotional exhaustion at work serially mediate the link between ICT availability demands and service sabotage behavior; (3) strengths use moderates these indirect relationships, with the effects only being significant for employees utilizing their strengths less. These findings suggest that ICT availability demands can impair family role performance and increase service sabotage behavior over time. Nonetheless, employees’ use of their strengths can help mitigate these negative effects. Organizations and managers should limit unnecessary ICT use to foster employees’ psychological detachment at home and implement interventions that enable employees to leverage their strengths, thereby reducing the adverse impact of ICT availability demands.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104584"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146032761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Frontstage vs. backstage automation in hospitality: Consumer responses to role-differentiated robotic service 前台自动化与后台自动化：消费者对角色差异化机器人服务的反应

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-24 DOI: 10.1016/j.ijhm.2026.104559

Xiyu Guo, Xiaoang Wan

{"title":"Frontstage vs. backstage automation in hospitality: Consumer responses to role-differentiated robotic service","authors":"Xiyu Guo, Xiaoang Wan","doi":"10.1016/j.ijhm.2026.104559","DOIUrl":"10.1016/j.ijhm.2026.104559","url":null,"abstract":"<div><div>As restaurants increasingly adopt robotic employees, whether their impact on perceived value depends on the service role remains unclear. Through two studies, we examined how robotic (vs. human) service providers affected restaurant evaluations. Participants viewed promotional videos featuring robotic or human waiters in different social contexts: Study 1 included a human chef, whereas Study 2 featured a robotic chef. An integrated analysis of both studies revealed that robotic waiters increased consumers’ willingness to pay price premiums, perceived innovativeness, and dining intentions compared to human waiters. In contrast, robotic chefs reduced dining intentions than human chefs. These role-dependent effects were consistent across social dining contexts. These findings highlight a distinction between frontstage and backstage automation: frontline robots enhance value through novelty, whereas backstage robots in authenticity-sensitive roles trigger consumer skepticism. Collectively, automation’s value is role-specific. We recommend deploying robots in customer-facing roles while preserving human expertise in core culinary production.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104559"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146037694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Professional mentality in the age of intelligence: How does cynicism moderate the impact of AI awareness on employees' career development? 智能时代的职业心态：犬儒主义如何缓和人工智能意识对员工职业发展的影响？

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2025-12-03 DOI: 10.1016/j.ijhm.2025.104531

Peihua Zhou , Zongwei Hu , Hong Chen , Jian Ming Luo

引用次数: 0

From human to AI: Understanding the impact of voice AI on consumers’ food choices 从人类到人工智能：了解语音人工智能对消费者食物选择的影响

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2025-12-06 DOI: 10.1016/j.ijhm.2025.104537

Zixi (Lavi) Peng , Heyao Yu , Anna Mattila

引用次数: 0

Unintended prosocial consequences of robot prevalence: The mediating role of realistic threat 机器人流行的意外亲社会后果：现实威胁的中介作用

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-02-12 DOI: 10.1016/j.ijhm.2026.104602

Sungwoo Choi , Jihwan Yeon

引用次数: 0

Exploring the dynamics of newcomers’ relationships with their leaders: A longitudinal study on changes in leader–member exchange, trust, and deviant behaviors 探索新员工与领导关系的动态：一项关于领导-成员交换、信任和越轨行为变化的纵向研究

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-23 DOI: 10.1016/j.ijhm.2026.104581

Hao (Mira) Shi , Xiaolin (Crystal) Shi , Zimeng Guo , Fanrong Su

{"title":"Exploring the dynamics of newcomers’ relationships with their leaders: A longitudinal study on changes in leader–member exchange, trust, and deviant behaviors","authors":"Hao (Mira) Shi , Xiaolin (Crystal) Shi , Zimeng Guo , Fanrong Su","doi":"10.1016/j.ijhm.2026.104581","DOIUrl":"10.1016/j.ijhm.2026.104581","url":null,"abstract":"<div><div>Leaders play a pivotal role in onboarding, a critical socialization process for hospitality organizations to help newcomers integrate into their work environment. Grounded in social exchange theory, this study examines how changes in leader–member exchange (LMX) influence changes in trust, which in turn shape deviant behaviors among hospitality newcomers. Utilizing a longitudinal design, we collected data from 104 hotel newcomers and their supervisors at three one-month intervals. The findings indicate that LMX and trust are not stable phenomenon. Declines in LMX significantly predict increase in newcomers’ deviant behaviors. This decline in LMX also leads to a reduction in trust, which further contributes to the rise in deviant behaviors among newcomers. By capturing the dynamic nature of LMX during early organizational entry, this study highlights how newcomers’ psychological states and behaviors evolve over time and offers valuable insights into managing effective onboarding in hospitality organizations.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104581"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146032747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0