International Journal of Hospitality Management最新文献_第4页

One out of five stars! Negative restaurant attributions post-dissatisfactory delivery

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-21 DOI: 10.1016/j.ijhm.2025.104167

Deniz Kuter , Gülden Asugman

引用次数: 0

Understanding the captivating power of online scarcity messages: An eye-tracking study

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-21 DOI: 10.1016/j.ijhm.2025.104197

Anjan Pal , Snehasish Banerjee , Ariadne Beatrice Kapetanaki , Theodoros Karapanagiotidis , Sanjit Samaddar

{"title":"Understanding the captivating power of online scarcity messages: An eye-tracking study","authors":"Anjan Pal , Snehasish Banerjee , Ariadne Beatrice Kapetanaki , Theodoros Karapanagiotidis , Sanjit Samaddar","doi":"10.1016/j.ijhm.2025.104197","DOIUrl":"10.1016/j.ijhm.2025.104197","url":null,"abstract":"<div><div>In the hospitality industry, online scarcity messages (e.g., “20 % discount, only 1 room left” or “20 % discount, only 1 day left”) are often used to increase purchases by capturing consumers’ visual attention. Although the fundamental purpose of online scarcity messages is to grab visual attention, most studies have thus far relied on self-reported data. In consequence, the scholarly understanding of the extent to which online scarcity messages captivate consumers is limited. Therefore, the objective of this study is to examine the captivating power of online scarcity messages and their subsequent impact on purchase behaviours through eye-tracking. It additionally considers two pertinent factors: scarcity message type and booking lead-time. A 2 (scarcity type: limited-quantity vs. limited-time) x 2 (booking lead-time: short vs. long) between-participants eye-tracking experiment was conducted. Limited-quantity scarcity messages attracted greater visual attention compared with limited-time scarcity messages. Visual attention was the highest when individuals came across limited-quantity scarcity messages under a long booking lead-time. Moreover, fixating more on the scarcity cue, irrespective of its type, led to higher booking probability under a short booking lead-time and lower booking probability under a long booking lead-time. Theoretically, the study contributes to the hitherto-limited eye-tracking literature on online scarcity marketing communications. On the practical front, it provides actionable insights on ways firms could improve their online scarcity messaging tactics. The implications should, however, be viewed considering the limitation that only the context of budget hotels in a domestic destination was studied. Several future research directions are proposed.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104197"},"PeriodicalIF":9.9,"publicationDate":"2025-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Walking the tightrope: The dark side of going above and beyond the call of duty

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-21 DOI: 10.1016/j.ijhm.2025.104174

Kavitha Haldorai , Woo Gon Kim , Kamshat Mussina , Jun (Justin) Li

{"title":"Walking the tightrope: The dark side of going above and beyond the call of duty","authors":"Kavitha Haldorai , Woo Gon Kim , Kamshat Mussina , Jun (Justin) Li","doi":"10.1016/j.ijhm.2025.104174","DOIUrl":"10.1016/j.ijhm.2025.104174","url":null,"abstract":"<div><div>The extant hospitality literature has predominantly discussed the positive aspects of organizational citizenship behavior, rarely examining its dark side. Based on Conservation of Resources theory, this study examines the influence of both organizational citizenship behavior and compulsory organizational citizenship behavior on citizenship fatigue. Using a three-wave approach, data was collected from 549 full-time employees in Kazakhstan’s hospitality industry. The findings reveal a negative relationship between compulsory organizational citizenship behavior and organizational citizenship behavior and that each leads to citizenship fatigue, though the link between compulsory organizational citizenship behavior and citizenship fatigue is more robust. We found that the links between both organizational citizenship behavior and compulsory organizational citizenship behavior and citizenship fatigue are less pronounced among employees with high levels of continuance commitment. Additionally, high levels of perceived organizational support dampen the relationship between organizational citizenship behavior and citizenship fatigue. Implications are discussed and directions for future research are proposed.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104174"},"PeriodicalIF":9.9,"publicationDate":"2025-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

LGBTQ+ friendly brand management: A brand legitimacy perspective

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-21 DOI: 10.1016/j.ijhm.2025.104172

Heejung Ro, Juhee Kang

引用次数: 0

Antecedents and consequences of service staff’s advice-giving frequency on diners’ overordering behavior

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-20 DOI: 10.1016/j.ijhm.2025.104201

Norman Peng , Annie Chen

引用次数: 0

Diversity, equity, and inclusion in the hospitality and tourism workplace: A quantitative systematic literature review

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-20 DOI: 10.1016/j.ijhm.2025.104171

Dilara Eylül Koç , Judith Solanas , Selda Yordam Dağıstan , Hasan Evrim Arici

{"title":"Diversity, equity, and inclusion in the hospitality and tourism workplace: A quantitative systematic literature review","authors":"Dilara Eylül Koç , Judith Solanas , Selda Yordam Dağıstan , Hasan Evrim Arici","doi":"10.1016/j.ijhm.2025.104171","DOIUrl":"10.1016/j.ijhm.2025.104171","url":null,"abstract":"<div><div>This study investigates the intellectual structure and evolution of diversity, equity, and inclusion (DEI) research in hospitality and tourism literature up to 31 December 2023. Employing a quantitative systematic literature review, this paper uses bibliometric methods – including co-citation and bibliographic coupling analysis – to uncover key themes, trends, and gaps in existing research related to DEI, and diversity management in H&T. A total of 111 articles were analyzed, on DEI. The co-citation analysis revealed three key themes, (i) diversity management, (ii) gender diversity, and (iii) DEI in work settings. Bibliographic coupling analysis also identified seven primary clusters: (i) diversity management, (ii) workplace diversity, (iii) gender diversity and organizational performance, (iv) DEI practices, (v) transformational leadership, group diversity and service innovation, and (vi) determinants of performance in H&T. Several theoretical frameworks can be utilized in empirical contexts, with social identity and social cognitive theories being particularly influential. This study provides a comprehensive overview of the intellectual landscape of DEI research within H&T, offering insights that can guide future research and support the development of a more cohesive and structured body of knowledge in H&T.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104171"},"PeriodicalIF":9.9,"publicationDate":"2025-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678290","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Individual-, task-, and technology-fit perspective of autonomous delivery robots confirmation and adoption in smart cities

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-20 DOI: 10.1016/j.ijhm.2025.104182

Le Yi Koh, Kum Fai Yuen

{"title":"Individual-, task-, and technology-fit perspective of autonomous delivery robots confirmation and adoption in smart cities","authors":"Le Yi Koh, Kum Fai Yuen","doi":"10.1016/j.ijhm.2025.104182","DOIUrl":"10.1016/j.ijhm.2025.104182","url":null,"abstract":"<div><div>For autonomous delivery robots to have commercial viability in smart cities, consumers’ intention to adopt them is crucial. To examine this, the Expectation-Confirmation Theory and Fit between Individuals, Tasks, and Technology framework are applied, and this study aims to examine the adoption intentions of the autonomous delivery robots by interpreting confirmation and interaction quality. A survey was distributed and 637 complete responses were analyzed through structural equation modeling. All the hypotheses were accepted, and the variance in the endogenous variables (interaction quality, confirmation, and adoption intention) was adequately explained by the exogenous variables (individual-technology fit, task-technology fit, anthropomorphism, hedonic motivation, and perceived competence). The key determinants of adoption intentions are interaction quality, confirmation, and perceived competence. Hence, technology developers must optimize consumers’ interactions by designing the interfaces to be user-friendly. Additionally, feedback sessions must be conducted to uncover consumers’ expectations such that their expectations will consistently be met and confirmed.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104182"},"PeriodicalIF":9.9,"publicationDate":"2025-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

AI-assisted cross-cultural training for hotel newcomers: An IT mindfulness-driven perspective on building cultural intelligence and career development confidence

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-20 DOI: 10.1016/j.ijhm.2025.104186

Yao-Chin Wang , Yuetian Zhang , Emily Ma , Lu Zhang , Yuan Zhang , Huan Ning , Jiang Huang , Su-Ying Pan

{"title":"AI-assisted cross-cultural training for hotel newcomers: An IT mindfulness-driven perspective on building cultural intelligence and career development confidence","authors":"Yao-Chin Wang , Yuetian Zhang , Emily Ma , Lu Zhang , Yuan Zhang , Huan Ning , Jiang Huang , Su-Ying Pan","doi":"10.1016/j.ijhm.2025.104186","DOIUrl":"10.1016/j.ijhm.2025.104186","url":null,"abstract":"<div><div>Based on the broaden-and-build theory, we propose an IT mindfulness-driven model to explain how AI-assisted cross-cultural training the potential has to develop hotel newcomers’ cultural intelligence, career adaptability, and career development confidence. Partnered with Jorizon, an information technology firm that designed the AI-assisted cross-cultural training platform, we collected data from 484 hotel newcomers trained via the platform. Findings revealed that hotel newcomers’ IT mindfulness was positively related to their experience evaluation on the AI-assisted cross-cultural training, which was positively associated with cultural intelligence. Hotel newcomers’ cultural intelligence was positively related to their career adaptability and confidence in their career development. Hotel newcomers’ career adaptability was positively associated with their career development confidence. To our knowledge, this is the first empirical study on an AI-assisted cross-cultural training platform in hospitality.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104186"},"PeriodicalIF":9.9,"publicationDate":"2025-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Navigating artificial intelligence adoption in hospitality and tourism: managerial insights, workforce transformation, and a future research agenda

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-20 DOI: 10.1016/j.ijhm.2025.104187

Hakseung Shin, Jiyoon Ryu, Yujeong Jo

{"title":"Navigating artificial intelligence adoption in hospitality and tourism: managerial insights, workforce transformation, and a future research agenda","authors":"Hakseung Shin, Jiyoon Ryu, Yujeong Jo","doi":"10.1016/j.ijhm.2025.104187","DOIUrl":"10.1016/j.ijhm.2025.104187","url":null,"abstract":"<div><div>As artificial intelligence (AI) and automation technologies continue to advance, hospitality businesses must embrace these innovations to remain competitive. While previous research has primarily focused on employee perspectives regarding issues such as retention and service quality, this study takes a managerial viewpoint to explore the factors influencing AI adoption, the managerial outcomes, and the evolving skill sets needed for frontline employees in the era of AI and automation. Through in-depth qualitative interviews with twenty-two accommodation managers and directors, recurring themes were identified, analyzed, and presented using thematic analysis. This approach revealed both facilitating and inhibiting factors in the adoption of AI technologies and provided insights into the consequences of such adoption. Moreover, the study proposes five essential skills necessary for frontline hospitality employees as AI becomes more prevalent. Building on these findings, the research presents a managerial framework and outlines a set of practical considerations and academic research questions to guide future investigations.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104187"},"PeriodicalIF":9.9,"publicationDate":"2025-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

African American restaurateurs’ financing behaviors: A grounded theory approach

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-20 DOI: 10.1016/j.ijhm.2025.104200

Xiaodan Mao-Clark , Yoon Koh , Agnes DeFranco , Ki-Joon Back

{"title":"African American restaurateurs’ financing behaviors: A grounded theory approach","authors":"Xiaodan Mao-Clark , Yoon Koh , Agnes DeFranco , Ki-Joon Back","doi":"10.1016/j.ijhm.2025.104200","DOIUrl":"10.1016/j.ijhm.2025.104200","url":null,"abstract":"<div><div>Although the National Restaurant Association advocates for African American restaurant ownership, and with known financing difficulties for African American entrepreneurs, there is a dearth of African American restaurant financing research. The present study explores strategies that African American restaurateurs can use to secure financing in the conventional capital market with a qualitative design. Using the grounded theory methodology, the researchers conducted in-depth interviews with five African American- and five non-Hispanic White-restaurateurs, allowing a comparative perspective. A banker was also interviewed for data triangulation. After open, axial, and theoretical coding, some findings include that Black restaurateurs often start establishing their first social network outside their socioeconomic network in college. They also accumulate economic and social capital while working in the restaurant industry and tap into their college and professional social capital for professional advisors during their startup process. This research also proposes the African American Startup Framework consisting of eight themes and 23 subthemes. The framework identifies how the group can leverage cultural (e.g., knowledge, skills, education), social (e.g., social networks, group memberships, access to influential people), and economic capital (e.g., financial capital) to solve financing issues. The contextual impact of racial membership on financing success is also examined. The findings provide theoretical implications to advance our understanding of African American restaurateur financing behaviors and practical implications for both African American restaurateurs and the banking industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104200"},"PeriodicalIF":9.9,"publicationDate":"2025-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0