International Journal of Hospitality Management最新文献

To respond or to wait? The effect of customer review differentiation on hotel response priority 回应还是等待？顾客评论差异对酒店响应优先级的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-14 DOI: 10.1016/j.ijhm.2025.104381

Na Wang , Shan Liu , Guangsen Si , Muyu Zhang

引用次数: 0

Enjoying green training and making hotels greener: A daily investigation of hotel green training on employee green behavior 享受绿色培训，让酒店更绿色：酒店绿色培训对员工绿色行为的日常调查

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-14 DOI: 10.1016/j.ijhm.2025.104378

Zheng Zhou , Xiaohong Xiao , Shasha Yang , Fu Yang , Feng Wang

{"title":"Enjoying green training and making hotels greener: A daily investigation of hotel green training on employee green behavior","authors":"Zheng Zhou , Xiaohong Xiao , Shasha Yang , Fu Yang , Feng Wang","doi":"10.1016/j.ijhm.2025.104378","DOIUrl":"10.1016/j.ijhm.2025.104378","url":null,"abstract":"<div><div>The overconsumption of resources and increased carbon footprints have exerted considerable environmental pressure on the hotel industry. In response, an increasing number of hotels begun to adopt green training to foster employee green behavior, thereby achieving sustainable development. The present study adopted a daily diary approach to investigate how and when hotel green training drives hotel employee green behavior. Through the collection of data from 72 employees at 4–5 star hotels over 10 consecutive workdays, we found that daily hotel green training indirectly positively influenced next-day hotel employee in-role and extra-role green behavior via daily hotel employee green self-efficacy. These predicted effects of daily hotel green training depended upon the level of ethical leadership, showing that such effects were stronger when ethical leadership was higher, as opposed to lower. These findings offer valuable practical insights into how the hotel industry can leverage green training to effectively promote green sustainable development.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104378"},"PeriodicalIF":9.9,"publicationDate":"2025-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144614585","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Technology-induced sustainability paradox: A Marxist’s critique of water conservation in hotels 技术诱发的可持续性悖论：一个马克思主义者对酒店节水的批判

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-14 DOI: 10.1016/j.ijhm.2025.104386

Alex Kweku Arhin

{"title":"Technology-induced sustainability paradox: A Marxist’s critique of water conservation in hotels","authors":"Alex Kweku Arhin","doi":"10.1016/j.ijhm.2025.104386","DOIUrl":"10.1016/j.ijhm.2025.104386","url":null,"abstract":"<div><div>Despite the widespread implementation of advanced water management systems, research indicates that hotel water consumption remains unacceptably high, raising concerns about the long-term efficacy of technological interventions. This study provides a critical reflection of the technology-driven water conservation in hotels, applying Marxist critique of capitalism to analyze the underlying motivations behind the industry’s reliance on technology. The author argues that while water-saving technologies are widely promoted as a sustainable solution, their adoption is often driven by economic motives and strategic branding rather than genuine environmental responsibility. The overreliance on technology fosters unintended consequences beyond the environmental spectrum. This study contributes to the discourse on the technology-induced sustainability paradox by questioning whether technology serves as a true sustainability tool or merely reinforces profitdriven environmentalism. Furthermore, this study provides important theoretical and practical insights, along with future research directions to promote a more holistic approach to hotel water conservation.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104386"},"PeriodicalIF":9.9,"publicationDate":"2025-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144614584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A multilevel moderated mediation model of developmental human resource management practices in the hotel industry 酒店行业发展性人力资源管理实践的多层次调节中介模型

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI: 10.1016/j.ijhm.2025.104354

Muhammad Usman , Osman M. Karatepe , Muhammad Waheed Akhtar

{"title":"A multilevel moderated mediation model of developmental human resource management practices in the hotel industry","authors":"Muhammad Usman , Osman M. Karatepe , Muhammad Waheed Akhtar","doi":"10.1016/j.ijhm.2025.104354","DOIUrl":"10.1016/j.ijhm.2025.104354","url":null,"abstract":"<div><div>Using social information processing theory, our paper develops and tests a multilevel moderated mediation model that investigates the interrelationships of developmental human resource management (DHRM), affective organizational commitment (AOC), loyal boosterism, proactive customer service performance (PCSP), and leader conscientiousness. Data came from hotel frontlines employees (FLEs) and their supervisors in Morocco. The results from structural equation modeling suggest that all hypotheses were corroborated. As hypothesized, DHRM practices fostered FLEs’ loyal boosterism and PCSP. As expected, AOC partly mediated the impacts of DHRM practices on loyal boosterism and PCSP. Consonant with the study hypotheses, leader conscientiousness strengthened the positive influences of DHRM practices on AOC, while it moderated the effects of DHRM practices on loyalt boosterism and PSCP via AOC. These results ensure significant insights for boosting DHRM practices and their outcomes to reach customer satisfaction and retention. These results also ensure significant implications for theory and offer future research directions.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104354"},"PeriodicalIF":9.9,"publicationDate":"2025-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144611819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The ideological recipe: CEO politics as the secret ingredient in boosting restaurant market value through promotions 意识形态配方：CEO政治是通过促销提升餐厅市场价值的秘密成分

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI: 10.1016/j.ijhm.2025.104379

Fernando Campayo-Sanchez , Abhinav Sharma , Yelim (Erin) Kim , Hyojun Jung , María Jesús Santa-María , Juan Luis Nicolau

引用次数: 0

Analyzing and mapping the vulnerability and resilience of the hospitality industry: Insights from real consumer visitation behavior 分析和绘制酒店业的脆弱性和复原力：来自真实消费者访问行为的见解

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI: 10.1016/j.ijhm.2025.104362

Rui Qi , Xichen Mou , Haigang Liu , Tarik Dogru , Kevin Kam Fung So

{"title":"Analyzing and mapping the vulnerability and resilience of the hospitality industry: Insights from real consumer visitation behavior","authors":"Rui Qi , Xichen Mou , Haigang Liu , Tarik Dogru , Kevin Kam Fung So","doi":"10.1016/j.ijhm.2025.104362","DOIUrl":"10.1016/j.ijhm.2025.104362","url":null,"abstract":"<div><div>Crisis recovery is an evolutionary process, not just a return to pre-crisis levels. Utilizing SafeGraph’s large-scale mobility data on weekly visits to over 84,000 hospitality businesses across all 50 U.S. states, this study examines the changing vulnerability and resilience by analyzing how COVID-19 cases impacted weekly visits to U.S. hospitality businesses. A varying coefficient model was employed to capture this evolving relationship. Results showed the temporal evolution characterized by three stages: initial shock, reduction of vulnerability, and establishment of adaptive resilience. Full-service-restaurants showed the quickest vulnerability reduction and highest system stabilization. Limited-service-restaurants, despite the smallest initial impact, showed more fluctuations in reducing vulnerability and less stability in maintaining resilience. Non-casino hotels, after a prolonged vulnerability reduction phase, reached a ‘bounce forward’ phase. These insights emphasize the evolutionary nature of vulnerability and resilience, offering valuable guidance for decision-makers to implement precise, subsector-specific interventions and prioritize policy targets within the hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104362"},"PeriodicalIF":9.9,"publicationDate":"2025-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144605803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Too much of a good thing? exploring the inverted U-shaped relationship between perceived CSR and voluntary pro-environmental behavior in luxury hotels 好事过犹不及？探索豪华酒店企业社会责任感知与自愿环保行为之间的倒u型关系

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI: 10.1016/j.ijhm.2025.104377

Boya Yang , Jo Ann Ho , Siew Imm Ng , Jun Hwa (Jacky) Cheah

{"title":"Too much of a good thing? exploring the inverted U-shaped relationship between perceived CSR and voluntary pro-environmental behavior in luxury hotels","authors":"Boya Yang , Jo Ann Ho , Siew Imm Ng , Jun Hwa (Jacky) Cheah","doi":"10.1016/j.ijhm.2025.104377","DOIUrl":"10.1016/j.ijhm.2025.104377","url":null,"abstract":"<div><div>Previous research has suggested that perceived corporate social responsibility (CSR) indirectly influences hotel employees’ voluntary pro-environmental behavior. Drawing upon the social exchange theory and the \"too-much-of-a-good-thing\" effect, this study proposes that the relationship between perceived CSR and employee voluntary pro-environmental behavior can be nonlinear, mediated by felt obligation. Using survey data collected from 603 employees working in China Macau’s four-and five-star hotels, we found that the relationship between perceived CSR and felt obligation follows an inverted U-shape, while felt obligation is positively associated with voluntary pro-environmental behavior. Consequently, felt obligation mediates the nonlinear indirect effect of perceived CSR on voluntary pro-environmental behavior. These findings contribute to the literature on micro-CSR and employees’ discretionary behavior, offering practical implications for luxury hotels aiming to promote employees' pro-environmental actions.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104377"},"PeriodicalIF":9.9,"publicationDate":"2025-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144605805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Authoritarian versus benevolent leadership styles: A moderated mediation model of paternalistic leadership, engagement, job status and hospitality employee service performance 专制型与仁慈型领导风格：家长式领导、敬业度、工作状态和酒店员工服务绩效的调节中介模型

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI: 10.1016/j.ijhm.2025.104365

Pattamol Kanjanakan Thawornlamlert , Pola Q. Wang , Dan Zhu , Peter B. Kim

{"title":"Authoritarian versus benevolent leadership styles: A moderated mediation model of paternalistic leadership, engagement, job status and hospitality employee service performance","authors":"Pattamol Kanjanakan Thawornlamlert , Pola Q. Wang , Dan Zhu , Peter B. Kim","doi":"10.1016/j.ijhm.2025.104365","DOIUrl":"10.1016/j.ijhm.2025.104365","url":null,"abstract":"<div><div>This study examined whether work engagement mediated the impact of paternalistic leadership styles on the service performance of hospitality employees and further investigated if job status (full-time vs. part-time) moderated the impact of paternalistic leadership styles, based on the affective event and partial inclusion theories. Through an analysis of matching data from 286 restaurant employees and their 2129 customers in Thailand, the study found that work engagement mediated the effect of authoritarian leadership, a dimension of paternalistic leadership (father-like) on service interaction quality rated by customers, and that the mediation effect was stronger for full-time employees than for their part-time counterparts. However, the effect of benevolent leadership, the other dimension of paternalistic leadership (mother-like) was neither mediated by work engagement, nor moderated by job status. Theoretical and managerial implications of the findings are discussed for hospitality researchers and practitioners.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104365"},"PeriodicalIF":9.9,"publicationDate":"2025-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144605804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Femininity compensation theory: The influence of multimodal feminine accommodations on guests' green choices 女性补偿理论：多模式女性住宿对客人绿色选择的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-11 DOI: 10.1016/j.ijhm.2025.104358

Kai-ni Xue, Hui Li

{"title":"Femininity compensation theory: The influence of multimodal feminine accommodations on guests' green choices","authors":"Kai-ni Xue, Hui Li","doi":"10.1016/j.ijhm.2025.104358","DOIUrl":"10.1016/j.ijhm.2025.104358","url":null,"abstract":"<div><div>Engaging in pro-environmental behavior can yield positive emotional benefits, though it typically requires effort. We propose that the femininity of accommodations, which is characterized by gracefulness, sensitivity, sweetness, and tenderness, conveys warmth to compensate for guests' eco-friendly efforts and thus encourage environmentally conscious choices. Through four pretests, three main studies, and an analysis of alternative explanations, we demonstrate that multimodal femininity cultivates a domestic ambiance. This ambiance provides emotional benefits that offset the perceived efforts of eco-friendly actions, a mechanism we term the femininity compensation effect. Consequently, it increases environmentally conscious decisions. Additionally, the warmth associated with femininity fulfills guests' perceptions of control within accommodation settings, fostering psychological ownership and further promoting pro-environmental behaviors. Notably, this femininity compensation effect is stronger among guests engaged in hedonic (versus utilitarian) travel and among female (versus male) guests.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104358"},"PeriodicalIF":9.9,"publicationDate":"2025-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144597300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The dynamics of sustainability: CEO celebrity as a moderator on the ESG and firm performance relationship in the restaurant industry 可持续发展的动态：CEO名人在餐饮业ESG和公司绩效关系中的调节作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-11 DOI: 10.1016/j.ijhm.2025.104353

Ngoc Tran Nguyen , Bora Kim , Hyoung Ju Song

引用次数: 0