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International Journal of Hospitality Management最新文献

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Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model 探索人机协作意向对酒店一线员工积极行为的影响：综合模型
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-07 DOI: 10.1016/j.ijhm.2024.103912
{"title":"Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model","authors":"","doi":"10.1016/j.ijhm.2024.103912","DOIUrl":"10.1016/j.ijhm.2024.103912","url":null,"abstract":"<div><p>This research aims to explain and predict frontline hotel employees’ intention towards human-robot collaboration (HRC) and their subsequent positive behaviors based on theory of planned behavior and job demands-resources (JD-R) model. The moderating role of perceived behavioral control towards HRC were also tested. Drawing from a preliminary interview study, we identified the critical determinants that shape frontline hotel employees’ attitude towards HRC. Data were collected at two time points from 455 frontline hotel employees in a three-week period. The study results revealed that proficient behavior and adaptive behavior were indirectly influenced by attitude and subjective norm towards HRC and job autonomy of HRC through intention towards HRC. Additionally, perceived behavioral control moderates the relationship between subjective norm and intention towards HRC. The study provides hotel managers with valuable insights and information regarding HRC, enabling them to effectively manage the implementation of HRC in their establishments.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin 职业召唤通过学习目标导向对语音行为的渐进影响：情感自旋调节模型
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-07 DOI: 10.1016/j.ijhm.2024.103893
{"title":"The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin","authors":"","doi":"10.1016/j.ijhm.2024.103893","DOIUrl":"10.1016/j.ijhm.2024.103893","url":null,"abstract":"<div><p>This research investigates how and why employees’ perception of career calling leads to their voice behaviors based on a conceptual model that incorporates learning goal orientation and affect spin. Lagged diary data collected from 223 dyads of hotel employees and their managers over four times, were analyzed to test the moderated mediation hypotheses. The results showed that career calling had a positive impact on both challenging and supportive voice behaviors through learning goal orientation, and affect spin moderated the indirect effects of career calling on supportive voice behavior and challenging voice behavior. For employees with low affect spin, the indirect effects of career calling on voice behaviors through learning goal orientation were significant, while the indirect effect was not significant for those with high affect spin. The implications of the findings are discussed for hospitality researchers and practitioners.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How anthropomorphism shapes restaurant customers’ consumption of plant-based meat alternatives: Perceptions, attitudes, and intention to visit 拟人化如何影响餐厅顾客对植物肉类替代品的消费：观念、态度和光顾意向
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-07 DOI: 10.1016/j.ijhm.2024.103898
{"title":"How anthropomorphism shapes restaurant customers’ consumption of plant-based meat alternatives: Perceptions, attitudes, and intention to visit","authors":"","doi":"10.1016/j.ijhm.2024.103898","DOIUrl":"10.1016/j.ijhm.2024.103898","url":null,"abstract":"<div><p>Despite the prevalence of plant-based meat alternatives (PBMA), the acceptance of this novelty among restaurant customers has been overlooked. Using an experimental approach, we investigated the effectiveness of anthropomorphism in making PBMA appealing to non-vegetarians. Drawing on construal level theory, our findings suggest that anthropomorphism through abstract framing increases perceived human-likeness and reduces state reactance compared to non-anthropomorphism. This, in turn, leads to a more positive attitude and greater visit intention. Theoretical and practical implications for developing marketing communication strategies to achieve upselling of PBMA in restaurants are discussed.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The relevance of vision sharing and innovative behavior on transformational leadership, charismatic influence and organizational citizenship behavior (OCB) 愿景分享和创新行为与变革型领导、魅力型影响力和组织公民行为（OCB）的相关性
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-07 DOI: 10.1016/j.ijhm.2024.103891
{"title":"The relevance of vision sharing and innovative behavior on transformational leadership, charismatic influence and organizational citizenship behavior (OCB)","authors":"","doi":"10.1016/j.ijhm.2024.103891","DOIUrl":"10.1016/j.ijhm.2024.103891","url":null,"abstract":"<div><p>The growing emphasis on quality of life has propelled the development of and attention to the tourism and hospitality industry. However, this focus has also led to competitive challenges due to globalization and rapid market changes. This study employed a three-stage questionnaire method to distribute surveys and conducted a comparative analysis of 370 hotel employees. The research aimed to expand the literature by exploring the relationship between transformational leadership styles and organizational citizenship behaviour (OCB) theory in hotel management. The study revealed that transformational leadership indirectly influences organizational citizenship behaviour through the mechanisms of charm influences and individualized care. With regard to moderating effects, shared vision in the second stage positively moderated the relationship between charisma attribution and individualized consideration, and innovative behaviour positively moderated the relationship between individualized consideration and organizational citizenship behaviour. This relationship was evident in the third stage. Finally, a comparative analysis was conducted between the alternative and original models to reinforce the findings.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Gaps between customer compatibility and usage intentions: The moderation function of subjective norms towards chatbot-powered hotel apps 客户兼容性与使用意向之间的差距：聊天机器人酒店应用程序主观规范的调节功能
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-06 DOI: 10.1016/j.ijhm.2024.103910
{"title":"Gaps between customer compatibility and usage intentions: The moderation function of subjective norms towards chatbot-powered hotel apps","authors":"","doi":"10.1016/j.ijhm.2024.103910","DOIUrl":"10.1016/j.ijhm.2024.103910","url":null,"abstract":"<div><p>This paper highlights to close existing gaps between customer compatibility and usage intentions, with a special emphasis on the moderation function of subjective norms and technology affordance-led compatibility factor in leveraging technology perceptions of usefulness and ease of use to usage intention. Employing Microsoft Form, 626 customers of five-star Egyptian hotels, responded and their responses were checked using SmartPLS v.4. Findings confirmed that perceived usefulness and ease of use partially mediated the significant nexus between customer compatibility with chatbot-powered hotel apps and usage intentions. Moreover, the influence of perceived usefulness is greater on usage intentions when hotel customers have high levels of subjective norms towards chatbot-powered service apps. On the basis of technology’s compatibility, this study offers mutual reinforcement, complementary, and corrective roles for subjective norms and customer compatibility in the hospitality business.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149348","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors? 可爱线索何时以及为何会加强信息框架在促进亲环境行为方面的作用？
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-04 DOI: 10.1016/j.ijhm.2024.103894
{"title":"When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors?","authors":"","doi":"10.1016/j.ijhm.2024.103894","DOIUrl":"10.1016/j.ijhm.2024.103894","url":null,"abstract":"<div><p>Gain and loss message framing has been utilized to encourage consumers’ pro-environmental behaviors in the hospitality and tourism industries. However, little is known about when and why presenting different types of cuteness cues influences the relative effectiveness of gain-framed and loss-framed messages, despite the commonness of cuteness cues in the service environment. To address this gap, this research examines the interaction effects between message framing (gain vs. loss) and cuteness type (kindchenschema vs. whimsical) on consumers’ pro-environmental responses. Through three cross-cultural studies using the experimental design approach, our results show that when kindchenschema cuteness cues are present, loss-framed (vs. gain-framed) messages generate more favorable pro-environmental responses. In contrast, gain-framed (vs. loss-framed) messages are more effective when whimsical cuteness cues are present. Moreover, results from the mediation analyses revealed that the sense of feeling right is the underlying mechanism explaining these effects. These findings provide critical implications for theory and practice.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142128569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Hotel demand forecasting with multi-scale spatiotemporal features 利用多尺度时空特征预测酒店需求
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-02 DOI: 10.1016/j.ijhm.2024.103895
{"title":"Hotel demand forecasting with multi-scale spatiotemporal features","authors":"","doi":"10.1016/j.ijhm.2024.103895","DOIUrl":"10.1016/j.ijhm.2024.103895","url":null,"abstract":"<div><p>Accurate demand forecasting is critical to hotel revenue management and related decision-making. Considering the heterogeneity and dynamics of spatial effects across different time scales, this study introduces a novel model which can deeply extract these features to improve the forecasting performance of hotel demand. Specifically, the model constructs input variables with different periodicities and then integrates a Transformer neural network and long short-term memory to extract multi-scale and dynamic spatiotemporal features to generate accurate forecasts. The effectiveness of the model is verified through an empirical case in Xiamen, China. Results suggest our model significantly outperforms benchmarks in terms of accuracy and robustness. The findings extend the application of spatial-temporal modeling in hotel demand forecasting. Hotel managers can use our forecasts to optimize operations, improve revenues, and control risks. The extracted spatiotemporal features can also help managers examine cooperation and competition relationships with neighbor hotels.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142122645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corrigendum to “You’re the Only One, or Simply the Best. Hotels differentiation, competition, agglomeration, and pricing” [Int. J. Hosp. Manag. 85 (2020) 102362] 你是唯一，还是最好。酒店差异化、竞争、集聚和定价" [Int. J. Hosp. Manag.
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-01 DOI: 10.1016/j.ijhm.2024.103888
{"title":"Corrigendum to “You’re the Only One, or Simply the Best. Hotels differentiation, competition, agglomeration, and pricing” [Int. J. Hosp. Manag. 85 (2020) 102362]","authors":"","doi":"10.1016/j.ijhm.2024.103888","DOIUrl":"10.1016/j.ijhm.2024.103888","url":null,"abstract":"","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0278431924002007/pdfft?md5=e53f4f192a4597a5db24ae3fb68f91c9&pid=1-s2.0-S0278431924002007-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142117342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Thriving at work as a mediator between high-performance human resource practices and innovative behavior in the hotel industry: The moderating role of self-enhancement motive 工作中的欣欣向荣是酒店业高绩效人力资源实践与创新行为之间的中介：自我提升动机的调节作用
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-31 DOI: 10.1016/j.ijhm.2024.103897
{"title":"Thriving at work as a mediator between high-performance human resource practices and innovative behavior in the hotel industry: The moderating role of self-enhancement motive","authors":"","doi":"10.1016/j.ijhm.2024.103897","DOIUrl":"10.1016/j.ijhm.2024.103897","url":null,"abstract":"<div><p>Our study proposes and tests a moderated mediation model. The objectives of our study are to assess: (a) thriving at work as a mediator between high-performance human resource practices (HPHRPs) and innovative behavior; (b) self-enhancement motive as a moderator between HPHRPs and thriving at work; and (c) self-enhancement motive as a moderator regarding the indirect positive effects of HPHRPs on innovative behavior via thriving at work. Data were collected from hotel managers and their frontline employees. The findings from partial least squares structural equation modeling reveal that thriving at work is a mediator between HPHRPs and innovative behavior, while self-enhancement motive strengthens the positive link between HPHRPs and thriving at work. Self-enhancement motive strengthens the indirect positive effects of HPHRPs on innovative behavior via thriving at work. Our study presents implications for managers and theoretical implications that focus on the test of unexplored moderating and moderated mediating effects mentioned above.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142096873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Impacts of CSR autonomy, self-expressiveness and hedonic value of CSR activity on guest citizenship and hotel brand preference 企业社会责任自主性、自我表达能力和企业社会责任活动的享乐价值对宾客公民意识和酒店品牌偏好的影响
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-31 DOI: 10.1016/j.ijhm.2024.103892
{"title":"Impacts of CSR autonomy, self-expressiveness and hedonic value of CSR activity on guest citizenship and hotel brand preference","authors":"","doi":"10.1016/j.ijhm.2024.103892","DOIUrl":"10.1016/j.ijhm.2024.103892","url":null,"abstract":"<div><p>Recruiting guests to participate in corporate social responsibility (CSR) activities during a vacation presents a dilemma for hotel managers – will such requests spoil a holiday? The study is significant because of increased investment by hotels in CSR activities and greater inclusion of hotel guests in CSR activities. We extend psychological wellbeing theory to evaluate the relative importance of CSR autonomy in enhancing guest engagement. A scenario based on a guest’s return to an actual hotel recently visited was designed and a convenience sample of 249 survey respondents analyzed using structural equation modeling. While hedonic value of the CSR activity provided the greatest effect on brand preference, both self-expressiveness and CSR autonomy significantly impacted brand preference. Effects for all constructs were mediated through cocreated citizenship behavior. The study has substantial theoretical implications for scholars and practical implications for CSR marketing communication campaigns to guests conducted by hotel managers and non-governmental organizations.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142096872","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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