International Journal of Hospitality Management最新文献

Human-robot collaboration and planned resilience for the financial and environmental success of green hotels

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-27 DOI: 10.1016/j.ijhm.2025.104091

Foad Irani

{"title":"Human-robot collaboration and planned resilience for the financial and environmental success of green hotels","authors":"Foad Irani","doi":"10.1016/j.ijhm.2025.104091","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104091","url":null,"abstract":"The study intends to investigate the impact of deploying human-robot collaboration through planned resilience to enhance the financial and environmental performances of green hotels operating in Turkey. The study investigates the conceptual model using the Dynamic Capabilities Theory. Data collected from 490 full-time employees of all green hotels operating in Turkey through convenience sampling method. The evaluation of the measurement model and examination of the structural model carried out using a two-step approach. The data examined utilizing SPSS 25 and AMOS 24. The paper has made a significant contribution by addressing gaps in existing theories and establishing connections between innovative leadership, human-robot collaboration, and specific aspects of resilience, particularly planned resilience. Outcomes revealed planned resilience as a mediator implies a long-term perspective on sustainability. Green hotels that invest in both human-robot collaboration and resilience planning are better positioned for long-term success because they are adaptable to changes and can weather a variety of obstacles over time.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"6 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143049956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of industry network strength, centrality and heterogeneity on entrepreneurial performance in the hospitality and tourism: Perspectives on innovation and leadership

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-25 DOI: 10.1016/j.ijhm.2025.104088

Haiyang Su, Simin Li, Tong Wen, Yi Liang

{"title":"The impact of industry network strength, centrality and heterogeneity on entrepreneurial performance in the hospitality and tourism: Perspectives on innovation and leadership","authors":"Haiyang Su, Simin Li, Tong Wen, Yi Liang","doi":"10.1016/j.ijhm.2025.104088","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104088","url":null,"abstract":"Unlike previous research that focused on the influence of kinship networks, the importance of industry networks in fostering hospitality and tourism entrepreneurship, as well as sustainable development, has become increasingly important. This study, grounded in social network theory, utilizes SPSS to analyze data from 420 small hotel and tourism entrepreneurs. Through hierarchical multiple regression, it explores the direct impact of industry network characteristics on entrepreneurial performance, and further examines the mediating role of innovative behavior and the moderating role of leadership self-efficacy. The results show that network centrality and heterogeneity positively affect performance, while the effect of network strength is statistically non-significant. Innovative behavior mediates the relationship between network centrality, heterogeneity, and performance. Lastly, leadership self-efficacy either positively moderates the correlation between network centrality and performance or alters the previously non-significant relationship between network strength and innovative behavior. Theoretical and practical implications are also discussed in this context.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"45 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143049930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unpacking the affective dimension of memorable hospitality experiences

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-24 DOI: 10.1016/j.ijhm.2025.104083

Cecilia Bartaloni, Linda Osti, Charles Frederick Hofacker

引用次数: 0

Shaping the future of sustainable dining in the US: Marketing insect-based food using degree of visibility and consumer adventurousness

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-22 DOI: 10.1016/j.ijhm.2025.104108

Jinha Lee, Woo Gon Kim, Kavitha Haldorai

引用次数: 0

Is someone listening to me? A topic modeling approach using guided LDA for exploring hospitality value proposition through online employee reviews

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-22 DOI: 10.1016/j.ijhm.2025.104114

Yejia Guo, Baker Ayoun, Sidi Zhao

{"title":"Is someone listening to me? A topic modeling approach using guided LDA for exploring hospitality value proposition through online employee reviews","authors":"Yejia Guo, Baker Ayoun, Sidi Zhao","doi":"10.1016/j.ijhm.2025.104114","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104114","url":null,"abstract":"This study extends research on hospitality employee recruitment and retention by examining what employees are communicating through their online reviews. Centering on the Employee Value Propositions (EVPs) as a theoretical framework, the current study proposes that this industry presents distinct propositions that are valuable to employees but remain underexplored by earlier studies that tend to focus on presumptive knowledge. Using topic modeling techniques, including Latent Dirichlet Allocation (LDA) and Guided LDA, the authors analyzed 19,488 unstructured employee reviews from Glassdoor.com. The findings confirmed that interactions with colleagues and other individuals in the workplace play a significant role in shaping employees' satisfaction or dissatisfaction with their hospitality jobs. In addition, the findings reveal that the diverse set of benefits, such as complementary travel and hospitality products, can become important economic values in hospitality positions, sometimes overcoming the weakness of low pay in salary. Altogether, the research illuminates how EVP can be understood by hospitality researchers and ultimately implemented by practitioners.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"116 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143049958","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A behavioral study of food delivery service by drones: Insights from urban and rural consumers

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-21 DOI: 10.1016/j.ijhm.2025.104098

Francisco Liébana-Cabanillas, María Eugenia Rodríguez-López, Ghazanfar Ali Abbasi, Elena Higueras-Castillo

{"title":"A behavioral study of food delivery service by drones: Insights from urban and rural consumers","authors":"Francisco Liébana-Cabanillas, María Eugenia Rodríguez-López, Ghazanfar Ali Abbasi, Elena Higueras-Castillo","doi":"10.1016/j.ijhm.2025.104098","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104098","url":null,"abstract":"This study aims to analyze the current state and scope of drone food delivery services, exploring the factors that influence the intention to use and how these vary between urban and rural consumers. By utilizing the Goal-Directed Behavior Model and Social Cognitive Theory, the adoption of this emerging technology in different geographical contexts is examined, thereby providing a detailed understanding of its practical and theoretical implications. To meet the objectives, a company specializing in market analysis was contracted. A total of 302 valid responses were collected. The results confirm the importance of knowledge, intrinsic motivation, and Attitude as antecedents of intention, but discarding willingness to pay more. In addition, the existing differences between users living in rural and urban areas were verified, highlighting the greater importance that users in rural areas confer to the relationships proposed in the general model. The results obtained in the present study serve to expand and improve scientific literature on the analysis of the antecedents of the adoption of food delivery service by drone and the definition of strategies by stakeholders.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"9 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143049960","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An eye for an eye: Exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth 以眼还眼：探索人机服务属性如何影响客户的负面电子口碑

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-20 DOI: 10.1016/j.ijhm.2025.104104

Xinhua Guan, Lu Zhang, Xin Liu, Qiangqiang Liu

{"title":"An eye for an eye: Exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth","authors":"Xinhua Guan, Lu Zhang, Xin Liu, Qiangqiang Liu","doi":"10.1016/j.ijhm.2025.104104","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104104","url":null,"abstract":"The integration of artificial intelligence and robotics has revolutionized the hospitality industry, significantly influencing customer cognition, emotion and behavior. However, the impact mechanism of robotic service failures warrants further investigation. This research explores the relationship between human-robot service attributes and customers’ negative electronic word-of-mouth (e-WOM). A mixed-method research design was adopted. Study 1 employs a content analysis with 219 negative online reviews whereas Study 2 conducts a combined online and offline questionnaire survey of 575 customers who have experienced robotic services. Results indicate that incompetence of robots and social loafing of employees both positively influence negative e-WOM by reducing perceived value and intensifying negative emotions. Higher levels of robot task interdependence enhance the negative impact of robot incompetence on perceived value. The research findings can effectively guide tourism and hospitality organizations to take measures to reduce negative e-WOM, especially in the context of robot services.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"100 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990490","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Antecedents of restaurant franchisee switching and termination intentions 餐厅加盟商转换和终止意向的前因

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-18 DOI: 10.1016/j.ijhm.2025.104101

Shiwen Lu, Jiseon Ahn

{"title":"Antecedents of restaurant franchisee switching and termination intentions","authors":"Shiwen Lu, Jiseon Ahn","doi":"10.1016/j.ijhm.2025.104101","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104101","url":null,"abstract":"With consideration for the increasing competition among franchise brands, this research empirically identifies the factors influencing franchisee switching and termination intentions in the franchise restaurant context based on the push-pull-mooring framework. A total of 179 responses was collected from restaurant franchisees in the United States and analyzed using partial least squares-structural equation modeling. The results revealed that franchisee dissatisfaction with the present brand influences both switching and termination intentions. The attractiveness of alternative brands and variety seeking characteristics of the franchisee also had impacts on switching intentions. Also, the multigroup analysis was conducted to examine the difference of franchisee behavior depending on the duration of operation. Perceived norms typically were not significant determinants of franchisee behavior, although they were significant among franchisees with short franchise operation. In contrast, variety seeking is an important factor of termination intention among franchisees with long-term relationships with their franchisors. Thus, this study extends our knowledge of franchisee behavior, facilitating formation of effective franchise strategies to maintain long-term relationships.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"23 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990492","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Hospitality and Tourism Technology and Organizational Performance: An Integrated Framework of HTT Business Value and Future Research Agenda 酒店和旅游技术与组织绩效：HTT商业价值和未来研究议程的综合框架

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-18 DOI: 10.1016/j.ijhm.2025.104092

Araceli Hernandez, Minwoo Lee

{"title":"Hospitality and Tourism Technology and Organizational Performance: An Integrated Framework of HTT Business Value and Future Research Agenda","authors":"Araceli Hernandez, Minwoo Lee","doi":"10.1016/j.ijhm.2025.104092","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104092","url":null,"abstract":"Despite increased scholarly interest in the economic impacts of hospitality and tourism technology (HTT), scarce studies provide an overview of HTT’s effects on organizations’ performance, namely the business value of HTT. By reviewing the existing literature on the business value of HTT, the purpose of this study is to identify performance metrics used, strategic roles, and theories applied and to uncover potential gaps for future research agendas. Sixty-nine research articles were collected from top-tier journals and analyzed through content analysis. Results highlight the dominance of organizational performance over business process performance metrics, an organization/firm-level approach within hospitality, and a destination-level perspective in tourism literature. Findings also emphasize the study of HTT strategy in contrast with an aggregated HTT factor and the need for updated strategic roles of HTT. We discuss five critical topics for future research: digital transformation, HTT management/capability, co-creation through HTT, service innovation, and novel theorizing.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"38 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Transforming spaces, shaping choices: The impact of room aesthetics on guest booking preferences 改造空间，塑造选择：客房美学对客人预订偏好的影响

IF 11.7 1区管理学

International Journal of Hospitality Management Pub Date : 2025-01-18 DOI: 10.1016/j.ijhm.2025.104100

Luana Nanu, Veena Chattaraman, Imran Rahman

{"title":"Transforming spaces, shaping choices: The impact of room aesthetics on guest booking preferences","authors":"Luana Nanu, Veena Chattaraman, Imran Rahman","doi":"10.1016/j.ijhm.2025.104100","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104100","url":null,"abstract":"This study examines the impact of hotel room design, in terms of innovativeness and typicality, on guests' booking intentions within the upper-midscale hotel sector in the United States. Drawing from the Pleasure-Interest Model of Aesthetic Liking and the Most Advanced Yet Acceptable (MAYA) principle, the research explores how design aesthetics influence consumer pleasure and interest, affecting booking intentions. The study also delves into the moderating effects of travel goals (hedonic vs. utilitarian) and travel expertise (high vs. low) on the relationships. Findings indicate that a balance between innovativeness and typicality in hotel room design fosters favorable booking intentions, especially when aligned with utilitarian travel goals. Moreover, travel expertise moderates the impact of room design on booking intentions, suggesting that experienced travelers exhibit a stronger preference for the MAYA principle. The results offer insights into the optimal design strategy for upper midscale hotels, emphasizing the significance of a harmonious blend of innovativeness and typicality to cater to guests' functional and aesthetic preferences.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"27 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0