International Journal of Hospitality Management最新文献

The effect of typicality in luxury hotel brand storytelling on booking intention 豪华酒店品牌叙事典型性对预订意向的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-20 DOI: 10.1016/j.ijhm.2025.104337

Fangting Chen , Ruiying Cai , Xing’an Xu

引用次数: 0

Exploring the role of psychological ownership in value co-creation in private clubs: Insights from social cognitive theory 探讨心理所有权在私人俱乐部价值共同创造中的作用：来自社会认知理论的见解

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-19 DOI: 10.1016/j.ijhm.2025.104348

SoJung Lee , Hang Cui , Seung Jeon

{"title":"Exploring the role of psychological ownership in value co-creation in private clubs: Insights from social cognitive theory","authors":"SoJung Lee , Hang Cui , Seung Jeon","doi":"10.1016/j.ijhm.2025.104348","DOIUrl":"10.1016/j.ijhm.2025.104348","url":null,"abstract":"<div><div>Private clubs are exclusive communities where members develop a sense of psychological ownership, which in turn shapes interpersonal dynamics and value co-creation among stakeholders. However, limited research has captured the dynamic nature of clubs or integrated the distinctive traits of members because of the industry's exclusivity and privacy. Building on Social Cognitive Theory (SCT), this study examines how the psychological ownership of club members influences their value co-creation attitudes and behaviors in private clubs using a dimensional approach. Structural equation modeling, based on 289 responses from two U.S. country clubs, reveals that psychological ownership, as a multidimensional construct, significantly shapes value co-creation attitudes and behaviors. Each psychological dimension fosters collaborative attitudes differently, reinforcing its central role in value co-creation. Moreover, each value co-creation attitude uniquely influences participation behaviors, highlighting the nuanced relationship between attitudes and actions. The findings enhance our understanding of member behaviors in private clubs while adapting the framework to the industry's dynamic nature. By extending SCT to private clubs, this study captures their unique characteristics, encompassing environmental and psychological factors as well as stakeholder interactions that shape collaborative attitudes and actions, which strengthens the theoretical foundations of club research. The study offers valuable practical implications for private club management, emphasizing the role of psychological ownership in fostering member collaboration. Strategies such as community-building initiatives, inclusive leadership selection, tailored participation opportunities, and responsive governance can enhance members’ collaborative behaviors and ensure the long-term success of private clubs.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104348"},"PeriodicalIF":9.9,"publicationDate":"2025-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144313452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The power of sound: The impact of auditory features in hotel short influencer-generated videos on viewer engagement 声音的力量：酒店网红短视频中听觉特征对观众参与度的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-18 DOI: 10.1016/j.ijhm.2025.104341

Jingpeng Li , Yudan Wang , Yanqing Lin , Yushi Jiang , Qiang Yang

{"title":"The power of sound: The impact of auditory features in hotel short influencer-generated videos on viewer engagement","authors":"Jingpeng Li , Yudan Wang , Yanqing Lin , Yushi Jiang , Qiang Yang","doi":"10.1016/j.ijhm.2025.104341","DOIUrl":"10.1016/j.ijhm.2025.104341","url":null,"abstract":"<div><div>This study explores how auditory features—speech rate, pitch, loudness, emotional arousal, and emotional valence—affect viewer engagement with short influencer-generated videos (SIGVs) in the hotel industry. The analysis is based on a dataset of 6152 videos posted by 485 hotels on the Douyin platform. Using deep learning models and statistical techniques, the auditory characteristics of the videos were quantified and analyzed. The results reveal inverted U-shaped relationships between speech rate, pitch, loudness, emotional arousal, and viewer engagement, suggesting that moderate levels of these features lead to higher engagement. In contrast, emotional valence demonstrates a positive linear effect on viewer engagement, indicating that more positive emotional expressions enhance viewer engagement. This research fills a gap in hotel short video marketing literature by focusing on auditory features and introducing audio-mining techniques to the hospitality industry, providing valuable insights for optimizing audio content to improve viewer engagement.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104341"},"PeriodicalIF":9.9,"publicationDate":"2025-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144308037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Navigating complexity: Unveiling the nonlinear relationship between family engagement and dynamic capabilities in the hotel industry 驾驭复杂性：揭示酒店行业家庭参与与动态能力之间的非线性关系

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-17 DOI: 10.1016/j.ijhm.2025.104350

Lorena Ruiz-Fernández, Laura Rienda, Rosario Andreu

{"title":"Navigating complexity: Unveiling the nonlinear relationship between family engagement and dynamic capabilities in the hotel industry","authors":"Lorena Ruiz-Fernández, Laura Rienda, Rosario Andreu","doi":"10.1016/j.ijhm.2025.104350","DOIUrl":"10.1016/j.ijhm.2025.104350","url":null,"abstract":"<div><div>Family-owned enterprises face a growingly turbulent context, prompting them to develop adaptive capabilities and sustain their competitive advantages amidst shifting dynamics. Specifically, the tourism sector, which comprises many family businesses, has been greatly affected by the ever-changing environment. In that sense, the analysis of the idiosyncratic characteristics of family firms in dynamic capabilities development that influence the innovation of hotels is of particular relevance. This study aims to assess how family engagement affects the development of dynamic capabilities of hotels and their subsequent relationship with innovative performance within hotel chains. The results indicate that family engagement influences dynamic capabilities through a nonlinear relationship. Also, a favorable association is evidenced between these dynamic capabilities, characterized by hotels' adeptness in discerning and capitalizing on environmental opportunities through resource reconfiguration, and the resultant innovations within the hotel sector.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104350"},"PeriodicalIF":9.9,"publicationDate":"2025-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144296843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Fitting in or standing out: How neurodivergence, gender, and diversity policies shape hiring decisions 适应或脱颖而出：神经分化、性别和多样性政策如何影响招聘决策

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-17 DOI: 10.1016/j.ijhm.2025.104339

Kavitha Haldorai , Woo Gon Kim , Jun (Justin) Li

{"title":"Fitting in or standing out: How neurodivergence, gender, and diversity policies shape hiring decisions","authors":"Kavitha Haldorai , Woo Gon Kim , Jun (Justin) Li","doi":"10.1016/j.ijhm.2025.104339","DOIUrl":"10.1016/j.ijhm.2025.104339","url":null,"abstract":"<div><div>This study examines how neurodivergence, gender, and diversity policies influence workplace evaluations, focusing on interpersonal hostility and perceived job suitability in the US hospitality industry. Study 1 utilized a sample of 626 participants in a 3 (neurodivergence: neurotypical, neurodivergent disclosed, neurodivergent nondisclosed) × 2 (diversity policy: generic, disability-specific) experimental design and found that neurodivergent candidates experienced higher interpersonal hostility and lower job suitability ratings compared to neurotypical candidates. Disclosure of neurodivergence and disability-specific diversity policies significantly reduced hostility and improved job suitability ratings. Study 2, with 594 participants, extended these findings by introducing gender (male, female, non-binary) in a 3 × 3 × 2 design. Results indicated significant three-way interactions, with female and non-binary neurodivergent candidates under disability-specific policies experiencing the greatest reductions in hostility and the highest job suitability ratings. The findings advance theoretical frameworks on social roles and status hierarchies while providing actionable insights for inclusive organizational practices.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104339"},"PeriodicalIF":9.9,"publicationDate":"2025-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144296844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When innovation meets leadership: Exploring the role of responsible leadership in enhancing the impact of technological innovation on service performance 当创新遇到领导：探索负责任的领导在提高技术创新对服务绩效的影响中的作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-17 DOI: 10.1016/j.ijhm.2025.104336

Muhammad Waheed Akhtar , Osman M. Karatepe , Qingyu Zhang , Elisa Rescalvo-Martin , Muhammad Kashif Aslam

{"title":"When innovation meets leadership: Exploring the role of responsible leadership in enhancing the impact of technological innovation on service performance","authors":"Muhammad Waheed Akhtar , Osman M. Karatepe , Qingyu Zhang , Elisa Rescalvo-Martin , Muhammad Kashif Aslam","doi":"10.1016/j.ijhm.2025.104336","DOIUrl":"10.1016/j.ijhm.2025.104336","url":null,"abstract":"<div><div>Little is known about the mediators, moderators, and consequences of technological innovation in the hospitality literature that would help the hotel to amplify its competitiveness. Therefore, using the resource-based view as the theoretical focus, our paper develops and tests a moderated mediation model that examines individual ambidexterity as a mediator between technological innovation (TIN) and service performance, responsible leadership (RL) as a moderator of the impact of TIN on individual ambidexterity, and RL as a moderator of the indirect impact of TIN on service performance via individual ambidexterity. Data gathered from hotel employees in China were used to assess said associations via the partial least squares structural equation modeling. As hypothesized, individual ambidexterity functions as the underlying mechanism relating TIN to service performance. RL moderates the positive impact of TIN on individual ambidexterity. More importantly, RL strengthens the indirect positive influence of TIN on service performance via individual ambidexterity.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104336"},"PeriodicalIF":9.9,"publicationDate":"2025-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144308036","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Breaking the plastic habit: Unveiling strategies for reducing single-use plastic utensil usage on online food delivery platforms 戒掉使用塑料的习惯：在线外卖平台公布减少一次性塑料餐具使用的策略

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-16 DOI: 10.1016/j.ijhm.2025.104334

Ju Yeon Shin , Eojina Kim , Manisha Singal

{"title":"Breaking the plastic habit: Unveiling strategies for reducing single-use plastic utensil usage on online food delivery platforms","authors":"Ju Yeon Shin , Eojina Kim , Manisha Singal","doi":"10.1016/j.ijhm.2025.104334","DOIUrl":"10.1016/j.ijhm.2025.104334","url":null,"abstract":"<div><div>As consumers’ use of online food delivery (OFD) platforms increases, concerns have arisen about customers’ usage of single-use plastic utensils. Major OFD platforms in the U.S. provide pre-selected boxes (default options) on their applications, but visual cues, loss aversion effects, and negativity bias are not applied. Therefore, this study investigates whether consumers try to reduce their usage of single-use plastic utensils when ordering food using OFD platforms. Study 1 identified the use of ‘single-use plastic utensils are not required (default options),’ and image signals (visual cues) have the greatest effects. Furthermore, Study 2 showed the loss aversion effect and negativity bias had the greatest effects on reducing consumers’ single-use plastic utensil usage. This study contributes to the growing literature in the foodservice industry on how consumers can most effectively reduce their usage of single-use plastic utensils. Our findings provide new directions for practitioners to reduce single-use plastic utensil usage.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104334"},"PeriodicalIF":9.9,"publicationDate":"2025-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144290703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Do experience learning and self-efficacy matter to hospitality professional skills? Lessons learned from Thai hotel managers 经验学习和自我效能感对酒店专业技能有影响吗？从泰国酒店经理那里学到的经验

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-14 DOI: 10.1016/j.ijhm.2025.104349

Bussalin Khuadthong , Sirinan Pantaruk , Narinthon Imjai , Sunsanee Wongsawat , Somnuk Aujirapongpan

{"title":"Do experience learning and self-efficacy matter to hospitality professional skills? Lessons learned from Thai hotel managers","authors":"Bussalin Khuadthong , Sirinan Pantaruk , Narinthon Imjai , Sunsanee Wongsawat , Somnuk Aujirapongpan","doi":"10.1016/j.ijhm.2025.104349","DOIUrl":"10.1016/j.ijhm.2025.104349","url":null,"abstract":"<div><div>This study aimed to examine the impacts of Hospitality Experience Learning (HEL) and Self-Efficacy (SEC) on Hospitality Mindset (HMS) and Hospitality Professional Skills (HPS). A quantitative approach was employed, collecting data from 398 department managers in five-star hotels across Thailand. A structured questionnaire, developed based on previous research and validated for reliability and validity, was used as the primary research instrument. Data analysis involved descriptive statistics and Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings revealed that HEL had a significant direct effect on SEC and HMS but no direct effect on HPS. However, HEL indirectly influenced HPS through both SEC and HMS, highlighting their mediating roles. Among the variables, SEC emerged as a key driver, exerting strong positive impacts on both HMS and HPS. Additionally, HMS served as a crucial mediator, linking HEL and SEC to HPS, indicating that managers with high self-efficacy and a strong hospitality mindset are more likely to enhance their professional service skills effectively. These findings provide valuable insights for designing effective training strategies, human resource development programs, and resource allocation initiatives within the hospitality sector to foster sustainable workforce growth. This study is limited by its sample scope, focusing exclusively on department managers in five-star hotels in Thailand, which may restrict the generalizability of the results to other hospitality segments or regions. Future research should expand the sample to include other service sectors or broader organizational contexts to further validate these findings and extend their applicability.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104349"},"PeriodicalIF":9.9,"publicationDate":"2025-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144281180","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How and when illegitimate tasks affect hospitality employees’ service sabotage? The roles of psychological contract breach and collectivism 非法任务如何以及何时影响酒店员工的服务破坏？心理契约违约与集体主义的作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-14 DOI: 10.1016/j.ijhm.2025.104347

Zhuanzhuan Sun, Yanping Yu

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Measuring and predicting national differences in tipping customs: A critical review 衡量和预测小费习俗的国家差异：一个批判性的评论

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-06-13 DOI: 10.1016/j.ijhm.2025.104343

Michael Lynn

引用次数: 0