International Journal of Hospitality Management最新文献

Time and space: The missing context in hotel ESG communication 时间与空间：酒店ESG沟通中缺失的语境

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-18 DOI: 10.1016/j.ijhm.2025.104479

Clint Antonius Hubertus Maria Wolfs , Mădălina Elena Ursache , Evelien Vlijm , Amy Kitchiner , Martijn Zoet

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引用次数: 0

Understanding herding behavior in hospitality stocks 了解酒店类股的羊群行为

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-18 DOI: 10.1016/j.ijhm.2025.104489

Yingwei (Wayne) Xu , Chun-Da Chen , Ming-Hsiang Chen

引用次数: 0

How multi-actor interactions shape peer engagement behaviors on peer-to-peer accommodation platforms: The role of platform intermediation 多参与者互动如何影响点对点住宿平台上的同伴参与行为：平台中介的作用

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-18 DOI: 10.1016/j.ijhm.2025.104481

Jing Pang , Xiaorong Fu , Rui Luan , Lifei Bai

{"title":"How multi-actor interactions shape peer engagement behaviors on peer-to-peer accommodation platforms: The role of platform intermediation","authors":"Jing Pang , Xiaorong Fu , Rui Luan , Lifei Bai","doi":"10.1016/j.ijhm.2025.104481","DOIUrl":"10.1016/j.ijhm.2025.104481","url":null,"abstract":"<div><div>Peer engagement behaviors (PEBs) on peer-to-peer accommodation platforms have attracted considerable scholarly attention. This paper employs a multi-actor interaction framework to explore the determinants and underlying mechanisms of these behaviors within platform contexts. Drawing on two empirical studies, we demonstrate that peer-to-peer social interactions have a significant positive impact on peer engagement behaviors (PEBs). Peer customers’ perceived autonomy, competence, and relatedness mediate this relationship, while platform intermediation plays a moderating role in this process. However, the influence mechanisms are significantly different in high and low platform intermediation contexts. Specifically, in high platform intermediation contexts, social interactions enhance PEBs by positively influencing peer customers’ perceived autonomy, whereas in low platform intermediation contexts, these social interactions boost PEBs by increasing peer customers’ perceived competence. This research contributes a comprehensive framework for analyzing PEBs within platform contexts and offers valuable insights for platforms seeking to systematically assess their governance structures.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104481"},"PeriodicalIF":8.3,"publicationDate":"2025-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Whispers of automation: Exploring the influence of service robots on food waste 自动化的低语：探索服务机器人对食物浪费的影响

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-18 DOI: 10.1016/j.ijhm.2025.104484

Lingling Wen , Liyao Huang

引用次数: 0

Green policies and customer incivility: How organizational green efforts influence employee support and behaviors 绿色政策和顾客不文明：组织的绿色努力如何影响员工的支持和行为

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-17 DOI: 10.1016/j.ijhm.2025.104469

Huy Gip , Anni Ding , Tiffany S. Legendre , Priyanko Guchait

{"title":"Green policies and customer incivility: How organizational green efforts influence employee support and behaviors","authors":"Huy Gip , Anni Ding , Tiffany S. Legendre , Priyanko Guchait","doi":"10.1016/j.ijhm.2025.104469","DOIUrl":"10.1016/j.ijhm.2025.104469","url":null,"abstract":"<div><div>The current study integrates signaling and social exchange theories to explore how customer incivility and organizational green efforts affect employee behavioral intentions (i.e., organizational green policy support and green organizational citizenship behavior). Study 1 finds increased organizational green policy support in employees regardless of customer incivility levels when green efforts are present (vs. absent). Study 2 reveals that in the presence (vs. absence) of green efforts, customer incivility does not affect employees' green organizational citizenship behavior, whereas, in their absence, high incivility leads to reduced green organizational citizenship behavior. This study enhances understanding of the interplay between customer incivility, organizational green efforts, and employee behaviors. It also provides practical insights into the necessity of equipping employees with supportive resources to effectively implement corporate social responsibility initiatives, particularly in situations where they may encounter consumer backlash, ensuring this does not deter their engagement in extra-role behaviors.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104469"},"PeriodicalIF":8.3,"publicationDate":"2025-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320398","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Can hotels benefit from connected rooms technology, and are tourists ready to embrace it? An analysis of business performance and user perception 酒店能从联网客房技术中获益吗？游客们准备好接受它了吗？对业务绩效和用户感知的分析

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-17 DOI: 10.1016/j.ijhm.2025.104480

Tamara Gajić , Dragan Vukolić , Sonja Veljović

{"title":"Can hotels benefit from connected rooms technology, and are tourists ready to embrace it? An analysis of business performance and user perception","authors":"Tamara Gajić , Dragan Vukolić , Sonja Veljović","doi":"10.1016/j.ijhm.2025.104480","DOIUrl":"10.1016/j.ijhm.2025.104480","url":null,"abstract":"<div><div>This study analyzes the potential implications of Connected Rooms (CR) technology on hotel operational efficiency and guest experience by combining financial data, predictive analyses, and user perceptions. The first study evaluates business performance based on key indicators (RevPAR, ADR, occupancy rates) using the TOPSIS method and SARIMA predictive modeling. The results indicate that hotels that implemented CR technology earlier achieve more stable business outcomes, with Marriott scoring a higher closeness index in TOPSIS rankings, while Hilton recorded higher occupancy rates. SARIMA predictions suggest long-term growth in business metrics, with seasonality playing a significant role in hotel performance projections. The second study examines user attitudes, demonstrating through SEM analysis that relative advantage and compatibility are key factors driving the adoption of CR technology, while complexity and perceived uncertainty act as barriers. Additionally, MGA analysis confirms significant differences between groups, where business travelers prioritize efficiency and ease of use, while leisure travelers emphasize personalization and the ability to explore the technology. This research contributes to the understanding of digital transformation in the hospitality industry, providing empirical evidence of the potential effects of CR technology on hotel operations and guest experience. The findings can guide managers in developing strategies tailored to different guest segments, while offering the academic community valuable insights for further research on the adoption of smart technologies in tourism.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104480"},"PeriodicalIF":8.3,"publicationDate":"2025-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Mystery as a luxury service brand signal on social media 神秘感作为奢侈服务品牌在社交媒体上的信号

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-16 DOI: 10.1016/j.ijhm.2025.104468

Dean Creevey , Joseph Coughlan , Christina O’Connor

{"title":"Mystery as a luxury service brand signal on social media","authors":"Dean Creevey , Joseph Coughlan , Christina O’Connor","doi":"10.1016/j.ijhm.2025.104468","DOIUrl":"10.1016/j.ijhm.2025.104468","url":null,"abstract":"<div><div>Luxury services marketers face a tension between the openness of social media and the need to keep the sense of mystery that underpins luxury service experiences. This study investigates mystery as a signal of luxury focussing on how Michelin star restaurants use mystery appeals in their social media marketing strategies. Employing a qualitative approach, the research firstly analyses a series of semi-structured interviews with social media managers from Michelin star restaurants, and secondly examines content posted on their official social media accounts. We identify six types of mystery appeals: minimalism, prestige, superiority, identity, exclusivity, and co-creation, representing different levels of information disclosure, which either reduce or preserve information asymmetry, as a mechanism for signalling luxury status. Low mystery signals decrease asymmetry by revealing specific aspects of the luxury service experience, informing potential consumers and influencing purchase intentions. In contrast, high mystery signals, in prolonging information asymmetry, reinforce the core tenets of luxury, such as rarity and exclusivity, which may result in prospective consumers turning to external sources that are not brand-controlled. Building on these insights, we propose a theoretical framework illustrating the iterative nature of the usage of the six proposed mystery appeals to manage information asymmetry. This paper extends the growing literature on luxury services, social media marketing and signalling theory, while also offering practical implications for practitioners and highlighting future research avenues.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104468"},"PeriodicalIF":8.3,"publicationDate":"2025-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How to retain and motivate frontline hospitality employees? The impact of idiosyncratic deals 如何留住和激励酒店一线员工？特殊交易的影响

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-15 DOI: 10.1016/j.ijhm.2025.104467

Yue Han , Yijiao Ye , Long-Zeng Wu , Na Li

引用次数: 0

Mindfulness and chit-chat: Unlocking engagement and quiet quitting in the workplace 正念和闲聊：释放工作场所的投入和安静辞职

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-09 DOI: 10.1016/j.ijhm.2025.104466

Shi (Tracy) Xu , Wan Yang , Yao-Chin Wang

引用次数: 0

Conventional or gig employment? Insights into food delivery workers’ workforce transformation 传统还是零工？洞察外卖工人的劳动力转型

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-08 DOI: 10.1016/j.ijhm.2025.104464

Pearl M.C. Lin , Tom Baum , Vicky Y. Chen , Wai Ching Wilson Au

{"title":"Conventional or gig employment? Insights into food delivery workers’ workforce transformation","authors":"Pearl M.C. Lin , Tom Baum , Vicky Y. Chen , Wai Ching Wilson Au","doi":"10.1016/j.ijhm.2025.104464","DOIUrl":"10.1016/j.ijhm.2025.104464","url":null,"abstract":"<div><div>This study examines motivations and challenges influencing the transformation between conventional and gig employment among food delivery workers in Hong Kong. Using a grounded theory method, 25 semi-structured interviews were conducted with workers who had experienced both employment modes. The findings showed that a complex interplay of push–pull factors, which align with psychological needs in self-determination theory, drives these workforce transitions. Workers who had abandoned conventional employment cited leadership exploitation in traditional restaurants and fast-food chains’ rigid uniform policies as push factors that undermined workers’ competence and autonomy; platform work’s flexibility and friendly environment constituted pull factors enhancing autonomy and relatedness. A distinct category of hybrid workers also emerged, who sought to diversify their income by engaging in both employment modes simultaneously. These results shed light on Hong Kong’s unique labor ecosystem and how workers navigate both forms of employment to satisfy psychological needs given the gig economy’s context-dependent duality.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104464"},"PeriodicalIF":8.3,"publicationDate":"2025-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145267602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0