International Journal of Hospitality Management最新文献

Setting the Course: CEO Beliefs as the North Star in the Hotel-OTA Relationship 确定方向：首席执行官的信念是酒店与 OTA 关系中的北极星

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-14 DOI: 10.1016/j.ijhm.2024.103990

Fernando Campayo-Sanchez , Abhinav Sharma , Francisco José Mas-Ruiz , Juan Luis Nicolau

{"title":"Setting the Course: CEO Beliefs as the North Star in the Hotel-OTA Relationship","authors":"Fernando Campayo-Sanchez , Abhinav Sharma , Francisco José Mas-Ruiz , Juan Luis Nicolau","doi":"10.1016/j.ijhm.2024.103990","DOIUrl":"10.1016/j.ijhm.2024.103990","url":null,"abstract":"<div><div>The upper echelons theory posits that a CEO’s cognitive and perceptual processes, as well as their values and experiences, influence their decision-making and, consequently, their strategic choices. In the complex love-hate relationship between hotels and online travel agencies, the topic of rate parity agreements is controversial and heated, wherein a CEO’s values, beliefs, and convictions potentially playing a critical role in guiding actions. This study tests this hypothesis by investigating how CEO political ideologies affect changes in hotel market value resulting from the dismissal of the U.S. rate parity lawsuit. The results reveal that the reduction in hotel companies’ market value due to the lawsuit’s dismissal is accentuated by CEO liberalism. Conservative CEOs seem to prioritize shareholder interests, aligning with investor expectations for value preservation amid online travel agencies’ consolidation of market power. This study holds theoretical and managerial implications for the upper echelons theory, corporate governance, and market competition studies.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"125 ","pages":"Article 103990"},"PeriodicalIF":9.9,"publicationDate":"2024-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142651792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The role of restaurant property images on potential backers’ click-through intention: Evidence from restaurant crowdfunding 餐厅物业图片对潜在支持者点击意向的影响：餐厅众筹的证据

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-14 DOI: 10.1016/j.ijhm.2024.103995

Yun Yang Yvonne , Yoon Koh , Minjung Shin

引用次数: 0

What matters most? A sustainable or a conventional hotel experience? The interaction effect on guest satisfaction: A mixed-methods approach 什么最重要？可持续发展的酒店体验还是传统的酒店体验？客人满意度的互动效应：混合方法

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-12 DOI: 10.1016/j.ijhm.2024.103988

Zhenzhong Zhao , Mingming Cheng , Kangjuan Lv , Li Huang

{"title":"What matters most? A sustainable or a conventional hotel experience? The interaction effect on guest satisfaction: A mixed-methods approach","authors":"Zhenzhong Zhao , Mingming Cheng , Kangjuan Lv , Li Huang","doi":"10.1016/j.ijhm.2024.103988","DOIUrl":"10.1016/j.ijhm.2024.103988","url":null,"abstract":"<div><div>This study examined the interaction effect of sustainable and conventional hotel experience on satisfaction in sustainable hotels. Using a hierarchical linear model, Study 1 analysed 60,725 Tripadvisor review comments from the ten highest-rated sustainable hotels in the USA, and Study 2 conducted a ‘2 × 2’ online experiment. Results empirically confirmed the positive impact of sustainable and conventional hotel experiences on satisfaction. They also demonstrated that how the sustainable and conventional hotel experiences interact can result in varying satisfaction levels. Specifically, a rank order in generating satisfaction was identified, with guests being more satisfied with highly sustainable, low conventional experiences than with low sustainable, high conventional ones. This study contributes to sustainable tourism literature by theoretically and empirically testing how and why the interaction effects on satisfaction occur in sustainable hotels. It provides practical implications for hotels on how to increase satisfaction by strategically integrating sustainable practices with conventional services.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103988"},"PeriodicalIF":9.9,"publicationDate":"2024-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142651962","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Identifying services barriers and risks in cloud kitchens: Insights from a novel risk assessment model 识别云厨房中的服务障碍和风险：新型风险评估模型的启示

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-12 DOI: 10.1016/j.ijhm.2024.103996

Ching-Chan Cheng , Ming-Chun Tsai , Ya-Yuan Chang , Cheng-Ta Chen

引用次数: 0

Unleashing the Pygmalion’s nudge: The roles of leadership styles and leader expectations in driving employees' pro-environmental behaviors 释放皮格马利翁的推动力：领导风格和领导期望在推动员工环保行为中的作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-12 DOI: 10.1016/j.ijhm.2024.103999

Muhammad Farrukh , Muhammad Rafiq , Osman M. Karatepe , Ali Raza

{"title":"Unleashing the Pygmalion’s nudge: The roles of leadership styles and leader expectations in driving employees' pro-environmental behaviors","authors":"Muhammad Farrukh , Muhammad Rafiq , Osman M. Karatepe , Ali Raza","doi":"10.1016/j.ijhm.2024.103999","DOIUrl":"10.1016/j.ijhm.2024.103999","url":null,"abstract":"<div><div>Given that employees’ pro-environmental behaviors (PEB) play a critical role in achieving sustainability goals, we utilized a mixed methods approach to explore the factors that may foster their PEBs. In view of the qualitative findings, we developed a conceptual model that examined green goal clarity as a mediator of the effects of green authentic and green servant leadership styles. The model investigated leader expectations of their followers (the Pygmalion effect) as a moderator of the impacts of these leadership styles on PEB, and the moderating role of environmental passion is investigated on the link between green goal clarity and PEB. Results suggest that the conceptual model developed in this study is viable, and all hypotheses are supported based on data gathered from hotel employees. Our research contributes to the literature on leadership styles and employee PEB, providing insights for practitioners and scholars seeking leadership strategies to promote and accomplish environmental sustainability goals.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103999"},"PeriodicalIF":9.9,"publicationDate":"2024-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142651963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of Airbnb’s competitive pricing on traveler spending at destinations Airbnb 的竞争性定价对游客在旅游目的地消费的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-09 DOI: 10.1016/j.ijhm.2024.103994

Minsun Kim , Mehdi Darban , SangGon (Edward) Lim

引用次数: 0

Effects of disability employment on guest perceptions and behavioral intentions in the hotel sector 残疾人就业对酒店业客人认知和行为意向的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-09 DOI: 10.1016/j.ijhm.2024.103993

Bora Kim , Anyu Liu , Erin Chao Ling

{"title":"Effects of disability employment on guest perceptions and behavioral intentions in the hotel sector","authors":"Bora Kim , Anyu Liu , Erin Chao Ling","doi":"10.1016/j.ijhm.2024.103993","DOIUrl":"10.1016/j.ijhm.2024.103993","url":null,"abstract":"<div><div>This study investigates the influence of employing persons with disabilities (PWD) in hotels on consumer behavior, with an emphasis on word of mouth and repurchase intention. The research delves into the underlying mechanisms behind these effects and examines potential boundary conditions using hotel characteristics. Utilizing two between-subject design experiments, 1443 responses were analyzed using the propensity score weighting scheme and multigroup analysis. Results reveal that PWD employment in the hotel industry has a positive impact on word of mouth and repurchase intention through the moral decision-making process, specifically progressing from moral judgement to moral obligation, and perceived corporate social responsibility (CSR). These effects remain consistent across different hotel star ratings and whether chain or independent. The findings enhance the literature on equality, diversity and inclusion by identifying the underlying mechanism of how hotel guests respond to PWD employment in the hotel industry, drawing insights from moral psychology and perceived CSR.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103993"},"PeriodicalIF":9.9,"publicationDate":"2024-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142651966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Angel or devil? Revisiting antecedents and consequences of WOM toward service robots based on perspectives of consumer and employee 天使还是魔鬼？基于消费者和员工视角，重新审视服务机器人WOM的前因后果

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-08 DOI: 10.1016/j.ijhm.2024.103991

Cheng-Feng Cheng

引用次数: 0

ESG practices through the lens of employees in hospitality: Insights from employee-generated data 从酒店业员工的视角看 ESG 实践：从员工生成的数据中获得启示

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-08 DOI: 10.1016/j.ijhm.2024.103992

Zhuo Li , Panagiotis Stamolampros , Xuefeng Zhao

引用次数: 0

Artificial intelligence through the lens of hospitality employees: A systematic review 从酒店员工的视角看人工智能：系统回顾

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-07 DOI: 10.1016/j.ijhm.2024.103986

Ekta Kumawat , Amit Datta , Catherine Prentice , Rosanna Leung

{"title":"Artificial intelligence through the lens of hospitality employees: A systematic review","authors":"Ekta Kumawat , Amit Datta , Catherine Prentice , Rosanna Leung","doi":"10.1016/j.ijhm.2024.103986","DOIUrl":"10.1016/j.ijhm.2024.103986","url":null,"abstract":"<div><div>The hospitality industry has undergone a comprehensive transformation with the infusion of artificial intelligence into its processes, but the employees’ adoption of artificial intelligence has been scantly studied. This systematic review comprises 80 empirical articles listed in the Scopus database that study hospitality employees as key participants, which were selected using the PRISMA approach. We used bibliometric analysis to identify the most prominent countries, journals, authors, and keywords and then applied the TCCM framework to gain a deeper understanding. The synthesis draws upon various theories, characteristics, contexts, and methodologies. The prominent antecedents, outcomes, mediators, and moderators are identified while highlighting their linkage. This study will help managers, policymakers, and owners comprehensively understand AI adoption and its impact on hospitality employees. The future research agenda provides theoretical, contextual, empirical, and methodological directions paving the way for hospitality to move toward the achievement of Sustainable Development Goals (SDGs).</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103986"},"PeriodicalIF":9.9,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142651959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0