Clint Antonius Hubertus Maria Wolfs , Mădălina Elena Ursache , Evelien Vlijm , Amy Kitchiner , Martijn Zoet
{"title":"Time and space: The missing context in hotel ESG communication","authors":"Clint Antonius Hubertus Maria Wolfs , Mădălina Elena Ursache , Evelien Vlijm , Amy Kitchiner , Martijn Zoet","doi":"10.1016/j.ijhm.2025.104479","DOIUrl":"10.1016/j.ijhm.2025.104479","url":null,"abstract":"<div><div>This study examines the concreteness of environmental, social, and governance (ESG) communication in the hotel sector by applying a spacetime configuration framework alongside the European Sustainability Reporting Standards (ESRS). As stakeholder pressure on ESG practices grows, the clarity and concreteness of disclosures become increasingly important. The study analyzes 1383 statements from annual ESG reports published in English by the top 100 hotel chains ranked by the number of rooms available. Each statement is coded on three dimensions: temporal concreteness, spatial concreteness, and alignment with ESRS categories. Findings indicate that hotels tend to use abstract language in ESG narratives, particularly in social and governance domains, while environmental statements are more likely to include concrete temporal references. Compared to existing literature, these results provide insights into the discourse architecture of ESG sentences rather than their substantive content. Hotel chains should take this into account to enhance the credibility of their ESG reporting.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104479"},"PeriodicalIF":8.3,"publicationDate":"2025-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Understanding herding behavior in hospitality stocks","authors":"Yingwei (Wayne) Xu , Chun-Da Chen , Ming-Hsiang Chen","doi":"10.1016/j.ijhm.2025.104489","DOIUrl":"10.1016/j.ijhm.2025.104489","url":null,"abstract":"<div><div>This study makes a novel contribution to the behavioral finance literature in hospitality by examining herding behavior in China’s hospitality stocks during the period of 2001–2022 using the nonlinear model of Chang et al. (2000) and State Space model. The results reveal robust and persistent herding across various stock segments, market conditions, periods, and portfolio sizes. Herding behavior is more pronounced in hotel stocks compared to tourism stocks, in hospitality stocks listed on the Shanghai Stock Exchange versus those listed on the Shenzhen Stock Exchange, and in hospitality stocks relative to the broader A-share market. Stronger herding is observed during down markets, particularly during crises. A 5–6 year herding cycle is identified, reflecting the cyclicality of both policy and the market. Larger portfolios demonstrate stronger herding during crises, while smaller portfolios exhibit more herding in non-crisis up-markets. These findings deepen our understanding of investor behavior in the hospitality sector and offer valuable insights into hospitality finance.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104489"},"PeriodicalIF":8.3,"publicationDate":"2025-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How multi-actor interactions shape peer engagement behaviors on peer-to-peer accommodation platforms: The role of platform intermediation","authors":"Jing Pang , Xiaorong Fu , Rui Luan , Lifei Bai","doi":"10.1016/j.ijhm.2025.104481","DOIUrl":"10.1016/j.ijhm.2025.104481","url":null,"abstract":"<div><div>Peer engagement behaviors (PEBs) on peer-to-peer accommodation platforms have attracted considerable scholarly attention. This paper employs a multi-actor interaction framework to explore the determinants and underlying mechanisms of these behaviors within platform contexts. Drawing on two empirical studies, we demonstrate that peer-to-peer social interactions have a significant positive impact on peer engagement behaviors (PEBs). Peer customers’ perceived autonomy, competence, and relatedness mediate this relationship, while platform intermediation plays a moderating role in this process. However, the influence mechanisms are significantly different in high and low platform intermediation contexts. Specifically, in high platform intermediation contexts, social interactions enhance PEBs by positively influencing peer customers’ perceived autonomy, whereas in low platform intermediation contexts, these social interactions boost PEBs by increasing peer customers’ perceived competence. This research contributes a comprehensive framework for analyzing PEBs within platform contexts and offers valuable insights for platforms seeking to systematically assess their governance structures.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104481"},"PeriodicalIF":8.3,"publicationDate":"2025-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Whispers of automation: Exploring the influence of service robots on food waste","authors":"Lingling Wen , Liyao Huang","doi":"10.1016/j.ijhm.2025.104484","DOIUrl":"10.1016/j.ijhm.2025.104484","url":null,"abstract":"<div><div>Although food waste is a prevalent and critical issue in the tourism and hotel sectors, research on the causes of food waste from the perspective of environmental cues remains underexplored. Thus, this study aims to address this gap by examining how service robots, as a specific type of environment cue, influence food waste in the tourism and hospitality industries. Through six experiments, we found that consumers are more likely to waste food when interacting with robot chefs compared to human chefs. This effect occurs because robot chefs are perceived to exert less effort in food production than human chefs. Additionally, we discovered that individual traits and environmental changes can moderate this effect. Our research contributes to a deeper understanding of factors driving food waste in the context of service robots and is the first to examine the impact of service robots on food waste. The findings offer practical implications for reducing food waste, enhancing resource utilization, and achieving sustainable development within these industries.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104484"},"PeriodicalIF":8.3,"publicationDate":"2025-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Huy Gip , Anni Ding , Tiffany S. Legendre , Priyanko Guchait
{"title":"Green policies and customer incivility: How organizational green efforts influence employee support and behaviors","authors":"Huy Gip , Anni Ding , Tiffany S. Legendre , Priyanko Guchait","doi":"10.1016/j.ijhm.2025.104469","DOIUrl":"10.1016/j.ijhm.2025.104469","url":null,"abstract":"<div><div>The current study integrates signaling and social exchange theories to explore how customer incivility and organizational green efforts affect employee behavioral intentions (i.e., organizational green policy support and green organizational citizenship behavior). Study 1 finds increased organizational green policy support in employees regardless of customer incivility levels when green efforts are present (vs. absent). Study 2 reveals that in the presence (vs. absence) of green efforts, customer incivility does not affect employees' green organizational citizenship behavior, whereas, in their absence, high incivility leads to reduced green organizational citizenship behavior. This study enhances understanding of the interplay between customer incivility, organizational green efforts, and employee behaviors. It also provides practical insights into the necessity of equipping employees with supportive resources to effectively implement corporate social responsibility initiatives, particularly in situations where they may encounter consumer backlash, ensuring this does not deter their engagement in extra-role behaviors.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104469"},"PeriodicalIF":8.3,"publicationDate":"2025-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320398","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Can hotels benefit from connected rooms technology, and are tourists ready to embrace it? An analysis of business performance and user perception","authors":"Tamara Gajić , Dragan Vukolić , Sonja Veljović","doi":"10.1016/j.ijhm.2025.104480","DOIUrl":"10.1016/j.ijhm.2025.104480","url":null,"abstract":"<div><div>This study analyzes the potential implications of Connected Rooms (CR) technology on hotel operational efficiency and guest experience by combining financial data, predictive analyses, and user perceptions. The first study evaluates business performance based on key indicators (RevPAR, ADR, occupancy rates) using the TOPSIS method and SARIMA predictive modeling. The results indicate that hotels that implemented CR technology earlier achieve more stable business outcomes, with Marriott scoring a higher closeness index in TOPSIS rankings, while Hilton recorded higher occupancy rates. SARIMA predictions suggest long-term growth in business metrics, with seasonality playing a significant role in hotel performance projections. The second study examines user attitudes, demonstrating through SEM analysis that relative advantage and compatibility are key factors driving the adoption of CR technology, while complexity and perceived uncertainty act as barriers. Additionally, MGA analysis confirms significant differences between groups, where business travelers prioritize efficiency and ease of use, while leisure travelers emphasize personalization and the ability to explore the technology. This research contributes to the understanding of digital transformation in the hospitality industry, providing empirical evidence of the potential effects of CR technology on hotel operations and guest experience. The findings can guide managers in developing strategies tailored to different guest segments, while offering the academic community valuable insights for further research on the adoption of smart technologies in tourism.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104480"},"PeriodicalIF":8.3,"publicationDate":"2025-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dean Creevey , Joseph Coughlan , Christina O’Connor
{"title":"Mystery as a luxury service brand signal on social media","authors":"Dean Creevey , Joseph Coughlan , Christina O’Connor","doi":"10.1016/j.ijhm.2025.104468","DOIUrl":"10.1016/j.ijhm.2025.104468","url":null,"abstract":"<div><div>Luxury services marketers face a tension between the openness of social media and the need to keep the sense of mystery that underpins luxury service experiences. This study investigates mystery as a signal of luxury focussing on how Michelin star restaurants use mystery appeals in their social media marketing strategies. Employing a qualitative approach, the research firstly analyses a series of semi-structured interviews with social media managers from Michelin star restaurants, and secondly examines content posted on their official social media accounts. We identify six types of mystery appeals: minimalism, prestige, superiority, identity, exclusivity, and co-creation, representing different levels of information disclosure, which either reduce or preserve information asymmetry, as a mechanism for signalling luxury status. Low mystery signals decrease asymmetry by revealing specific aspects of the luxury service experience, informing potential consumers and influencing purchase intentions. In contrast, high mystery signals, in prolonging information asymmetry, reinforce the core tenets of luxury, such as rarity and exclusivity, which may result in prospective consumers turning to external sources that are not brand-controlled. Building on these insights, we propose a theoretical framework illustrating the iterative nature of the usage of the six proposed mystery appeals to manage information asymmetry. This paper extends the growing literature on luxury services, social media marketing and signalling theory, while also offering practical implications for practitioners and highlighting future research avenues.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104468"},"PeriodicalIF":8.3,"publicationDate":"2025-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How to retain and motivate frontline hospitality employees? The impact of idiosyncratic deals","authors":"Yue Han , Yijiao Ye , Long-Zeng Wu , Na Li","doi":"10.1016/j.ijhm.2025.104467","DOIUrl":"10.1016/j.ijhm.2025.104467","url":null,"abstract":"<div><div>Building on social identity theory, this study investigates the effects of idiosyncratic deals (i-deals) on service performance and leave intention by examining the mediating effect of organizational identification and the moderating effect of psychological entitlement. By analyzing data from 252 matched employee–supervisor dyads from a field study and 195 samples from an experimental study in the Chinese hospitality sector, we found that i-deals could foster service performance and prevent leave intention. Moreover, organizational identification mediates the influence of i-deals on service performance and leave intention. Meanwhile, psychological entitlement weakens the direct influence of i-deals on organizational identification and their subsequent indirect influence on service performance and leave intention through organizational identification. Our findings provide valuable insight for researchers and practitioners in the hospitality sector.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104467"},"PeriodicalIF":8.3,"publicationDate":"2025-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mindfulness and chit-chat: Unlocking engagement and quiet quitting in the workplace","authors":"Shi (Tracy) Xu , Wan Yang , Yao-Chin Wang","doi":"10.1016/j.ijhm.2025.104466","DOIUrl":"10.1016/j.ijhm.2025.104466","url":null,"abstract":"<div><div>Drawing on interaction ritual theory, this study investigates the role of mindfulness and chit-chat at work in shaping job engagement and quiet quitting among hospitality employees in the USA. Utilizing three waves of data collection, results fully support the hypotheses, such that mindfulness enhanced job engagement, and chit-chat at work strengthened employees’ engagement with low mindfulness. Higher levels of job engagement, in turn, were linked to lower levels of quiet quitting, mediating the relationship between mindfulness and quiet quitting. Additionally, the moderating effect of chit-chat was significant, influencing how mindfulness indirectly reduced quiet quitting via job engagement. These findings underscore the importance of mindfulness and social interaction at work in fostering employee engagement and reducing quiet quitting in the hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104466"},"PeriodicalIF":8.3,"publicationDate":"2025-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145267603","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pearl M.C. Lin , Tom Baum , Vicky Y. Chen , Wai Ching Wilson Au
{"title":"Conventional or gig employment? Insights into food delivery workers’ workforce transformation","authors":"Pearl M.C. Lin , Tom Baum , Vicky Y. Chen , Wai Ching Wilson Au","doi":"10.1016/j.ijhm.2025.104464","DOIUrl":"10.1016/j.ijhm.2025.104464","url":null,"abstract":"<div><div>This study examines motivations and challenges influencing the transformation between conventional and gig employment among food delivery workers in Hong Kong. Using a grounded theory method, 25 semi-structured interviews were conducted with workers who had experienced both employment modes. The findings showed that a complex interplay of push–pull factors, which align with psychological needs in self-determination theory, drives these workforce transitions. Workers who had abandoned conventional employment cited leadership exploitation in traditional restaurants and fast-food chains’ rigid uniform policies as push factors that undermined workers’ competence and autonomy; platform work’s flexibility and friendly environment constituted pull factors enhancing autonomy and relatedness. A distinct category of hybrid workers also emerged, who sought to diversify their income by engaging in both employment modes simultaneously. These results shed light on Hong Kong’s unique labor ecosystem and how workers navigate both forms of employment to satisfy psychological needs given the gig economy’s context-dependent duality.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104464"},"PeriodicalIF":8.3,"publicationDate":"2025-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145267602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}