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International Journal of Hospitality Management最新文献

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Past reflection and future selection: A study of green hotel choices 过去的反思与未来的选择：绿色酒店选择研究
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-07 DOI: 10.1016/j.ijhm.2024.103880
{"title":"Past reflection and future selection: A study of green hotel choices","authors":"","doi":"10.1016/j.ijhm.2024.103880","DOIUrl":"10.1016/j.ijhm.2024.103880","url":null,"abstract":"<div><p>The effectiveness of green practices implemented in the hospitality industry is contingent upon consumer engagement. Time perspective has proven to significantly impact consumer behavior, but few studies of green hotels have paid attention to past time perspective. This study addresses this research gap by exploring how past time perspective influences the behavioral intentions towards green hotels. Findings show that a positive-past time perspective positively affects consumers' green hotel choices, whereas a negative-past time perspective adversely impacts these choices. Further, life satisfaction acts as a mediator in the relationship between past time perspective and behavioral intention towards green hotels. Also, age diminishes the effect of past time perspective on life satisfaction. This study enhances understanding of consumers' green hotel choices and addresses the undervalued aspect of past time perspective in temporal studies. The findings have implications for hotel managers in designing effective marketing strategies that encourage consumers’ green hotel choices.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141915373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
When patrons become perpetrators: Examining the negative effects of customer incivility for Hospitality employees 当顾客成为肇事者：研究顾客不礼貌行为对酒店业员工的负面影响
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-07 DOI: 10.1016/j.ijhm.2024.103867
{"title":"When patrons become perpetrators: Examining the negative effects of customer incivility for Hospitality employees","authors":"","doi":"10.1016/j.ijhm.2024.103867","DOIUrl":"10.1016/j.ijhm.2024.103867","url":null,"abstract":"<div><p>Employee turnover in the hotel industry is rampant and is one of its most significant challenges. Customer incivility is one of its prominent precipitators and therefore calls for an in-depth understanding of the hospitality context. Seeking affective events theory as a theoretical lens, the study seeks to understand how customer incivility creates a negative spiral for employees resulting in undesirable consequences like withdrawal behavior, retaliation, and turnover intention. The moderating role of perceived organizational support in these interactions to mitigate the negative consequences has been investigated. Data was collected from 348 employees working in hotels in the UK and USA and was analyzed using PLS-SEM. The findings of the research suggest that customer incivility leads to negative employee emotional reactions of employee withdrawal and retaliation, which contributes to their turnover intention. Perceived organizational support’s moderator effect was confirmed for the association between employee retaliation and turnover intentions, but not for employee withdrawal and turnover intentions. Implications are suggested based on the study findings for minimizing the damages of customer incivility in the hotel industry.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141915351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How and when job passion promotes customer-oriented organizational citizenship behavior: A moderated mediation model 工作激情如何以及何时促进以客户为导向的组织公民行为？调节中介模型
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-05 DOI: 10.1016/j.ijhm.2024.103862
{"title":"How and when job passion promotes customer-oriented organizational citizenship behavior: A moderated mediation model","authors":"","doi":"10.1016/j.ijhm.2024.103862","DOIUrl":"10.1016/j.ijhm.2024.103862","url":null,"abstract":"<div><p>Customer-oriented organizational citizenship behavior (OCBC) is a crucial topic in the restaurant industry, yet few studies have explored how and when an employee’s passion toward their job affects OCBC. This study examined the relationship between the job passion of restaurant employees, employee resilience, and OCBC. The mediation effect of employee resilience and the moderating effect of employee mindfulness were also investigated. A questionnaire survey was administered to 471 frontline restaurant employees in Taiwan. The results demonstrated that harmonious passion and obsessive passion positively influence employee resilience, which positively influences OCBC. Employee resilience mediates the influences of harmonious and obsessive passion on OCBC. Furthermore, employee mindfulness strengthens the positive relationship between job passion and employee resilience, thereby facilitating OCBC. These findings supplement previous studies by elaborating the association between job passion and OCBC. Restaurant managers can apply these findings to human resource practices and service management.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141961716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
AI robots over sommeliers? Exploring the service provider effect on diners’ wine ordering decisions at restaurants 人工智能机器人胜过侍酒师？探索服务提供商对食客在餐厅点酒决策的影响
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-03 DOI: 10.1016/j.ijhm.2024.103879
{"title":"AI robots over sommeliers? Exploring the service provider effect on diners’ wine ordering decisions at restaurants","authors":"","doi":"10.1016/j.ijhm.2024.103879","DOIUrl":"10.1016/j.ijhm.2024.103879","url":null,"abstract":"<div><p>Wine purchases can be uncomfortable for many restaurant consumers. This research investigates the service provider’s effect on diners’ behavioral intentions after ordering wine, conditioned by the relationship closeness of dining companions. Findings from two studies suggest that sommeliers (vs. service robots) elicit greater discomfort, which leads to weaker behavioral intention when consumers order wine in front of distant companions. Conversely, sommeliers (vs. service robots) evoke stronger trust and more positive behavioral intention when dining with close companions. When dining with distant companions, the negative effect of sommeliers (vs. service robots), mediated by discomfort, only affects consumers with low self-esteem. With close companions, the positive impact of sommeliers (vs. service robots), mediated by trust, is observed only among consumers with low levels of wine knowledge. This research extends literature on AI applications in hospitality services and provides solutions for the wine ordering dilemma in restaurants.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141895944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Do you feel angry when you are gossiped about? Understanding the mechanism underlying negative workplace gossip and service sabotage 当你被人说闲话时，你会感到愤怒吗？了解工作场所负面流言和服务破坏的内在机制
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-03 DOI: 10.1016/j.ijhm.2024.103865
{"title":"Do you feel angry when you are gossiped about? Understanding the mechanism underlying negative workplace gossip and service sabotage","authors":"","doi":"10.1016/j.ijhm.2024.103865","DOIUrl":"10.1016/j.ijhm.2024.103865","url":null,"abstract":"<div><p>Applying affective events theory, this study empirically tested the framework of negative workplace gossip and frontline employees’ service sabotage. Based on a time-lagged design, this research found that negative workplace gossip exerted a positive effect on frontline hospitality employees’ service sabotage by inducing their anger. In addition, narcissism intensified the link between negative workplace gossip and anger, and self-control buffered the relationship between anger and service sabotage. A moderated mediation model was developed and described. This research thus provided significant implications to the academia and practitioners.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141895947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Politics and dinner tables do mix! exploring the role of consumers’ political orientation in plant-based food promotion at restaurants 政治与餐桌确实是相辅相成的！探讨消费者的政治取向在餐厅植物性食品促销中的作用
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-03 DOI: 10.1016/j.ijhm.2024.103874
{"title":"Politics and dinner tables do mix! exploring the role of consumers’ political orientation in plant-based food promotion at restaurants","authors":"","doi":"10.1016/j.ijhm.2024.103874","DOIUrl":"10.1016/j.ijhm.2024.103874","url":null,"abstract":"<div><p>Plant-based food refers to a diet focused on consuming primarily plant-derived ingredients for health, environmental, and ethical reasons. Since there is a growing recognition regarding the significant correlation between sustainable consumption and consumers' political inclinations, this study aimed to identify effective ways to promote plant-based food in a restaurant setting by analyzing the relative persuasiveness of advertisements in terms of three variables: consumer political orientation (liberal vs. conservative), regulatory focus (promotion vs. prevention), and message type (health vs. taste). This study confirms that there is a significant two-way effect between political orientation and regulatory focus on consumers’ attitude and purchase intentions toward plant-based food. Additionally, this two-way effect between political orientation and regulatory focus varies depending on the type of message. The mediating role of goal relevance was confirmed as well. The study provides implications for effective marketing communication in the context of plant-based food promotion in the foodservice industry.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141895937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The impact of intermediate option availability on consumers' choice: The moderating role of price roundness 中间选择对消费者选择的影响：价格圆度的调节作用
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-02 DOI: 10.1016/j.ijhm.2024.103869
{"title":"The impact of intermediate option availability on consumers' choice: The moderating role of price roundness","authors":"","doi":"10.1016/j.ijhm.2024.103869","DOIUrl":"10.1016/j.ijhm.2024.103869","url":null,"abstract":"<div><p>Given the surge in consumer demand and rapid inflation, businesses have turned their attention to premiumization as a means of market segmentation. Building upon previous studies that highlight the significance of the compromise effect in gaining market share for intermediate options, this research examines the feasibility of revenue management strategies using 'psychological pricing' in hospitality and tourism products. By investigating choice behaviors related to intermediate options, we explore how subtle pricing manipulations can enhance the compromise effect. Through five experiments, we validate our hypotheses. Our findings not only extend the literature on pricing behavior and hospitality concerning rounded pricing but also provide insights on how to strategically adjust psychological pricing to align with real-time market conditions.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141895943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Unlocking the potential of blockchain-based sharing economy in hospitality and tourism: A systematic review 释放基于区块链的共享经济在酒店和旅游业中的潜力：系统回顾
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-01 DOI: 10.1016/j.ijhm.2024.103863
{"title":"Unlocking the potential of blockchain-based sharing economy in hospitality and tourism: A systematic review","authors":"","doi":"10.1016/j.ijhm.2024.103863","DOIUrl":"10.1016/j.ijhm.2024.103863","url":null,"abstract":"<div><p>This systematic review is a trailblazer for the blockchain-based sharing economy concept, mainly in hospitality and tourism. It highlights the potential integration of blockchain across sharing economy sectors (e.g., accommodation, transportation, and business services). Following the PRISMA protocol, 43 publications from 12 scholarly databases were analysed. It identifies different types of implementations, including decentralised apps and specific functionalities that utilise blockchain. Key issues are discussed, including contradictory aspects (transparency vs privacy, centralisation within decentralisation, and users' euphoria vs technical barriers) and advantages (increased security, automated sharing mechanisms, and user participation). The review offers practical implementation paths for blockchain-based sharing economy systems in hospitality and tourism, emphasising the importance of context, scope limitation, focusing on increasing advantages, and managing technological trade-offs. It also suggests critical future research topics and action agendas for hospitality and tourism stakeholders.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0278431924001750/pdfft?md5=b58ffab913e5e98bfb5fb72f91e5aae6&pid=1-s2.0-S0278431924001750-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141895946","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How and when restaurant innovativeness promotes a memorable dining experience: A moderated mediation model 餐厅创新性如何以及何时促进难忘的用餐体验？调节中介模型
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-08-01 DOI: 10.1016/j.ijhm.2024.103868
{"title":"How and when restaurant innovativeness promotes a memorable dining experience: A moderated mediation model","authors":"","doi":"10.1016/j.ijhm.2024.103868","DOIUrl":"10.1016/j.ijhm.2024.103868","url":null,"abstract":"<div><p>Restaurant operators are particularly concerned about how they can create a memorable dining experience (MDE) for customers. This study investigated the relationship between restaurant innovativeness and MDE, mediation of customer inspiration, and moderated mediating effect of novelty seeking. Data from a questionnaire survey of 374 customers who visited innovative restaurants in Taiwan were analyzed using structural equation modeling. Our results showed that restaurant innovativeness positively influenced customer inspiration, which in turn positively affected MDE. Customer inspiration mediated the link between restaurant innovativeness and MDE, while novelty seeking moderated that between restaurant innovativeness and customer inspiration. This article expands the knowledge of customer inspiration and MDE, and the factors influencing MDE and its boundary condition. This study proposed recommendations on service innovation and customer relationship management practices in restaurants to help them promote customer inspiration and MDE.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141961717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Great remains great, weak becomes weaker? Examining the influence of platform’s signaling cues on provider performance 大者恒大，弱者恒弱？研究平台的信号提示对提供商绩效的影响
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-07-31 DOI: 10.1016/j.ijhm.2024.103877
{"title":"Great remains great, weak becomes weaker? Examining the influence of platform’s signaling cues on provider performance","authors":"","doi":"10.1016/j.ijhm.2024.103877","DOIUrl":"10.1016/j.ijhm.2024.103877","url":null,"abstract":"<div><p>In the evolving domain of access-based services characterized by intricate multi-actor interactions, understanding the determinants of provider performance is vital. This study investigates the moderating role of platform-based signaling cues on the relationship between customer experience (CX) and provider performance. We utilize a mixed-methods approach, integrating text mining to quantify CX from customer reviews and panel data fixed-effects regression to assess performance outcomes. Our findings reveal an asymmetry in the impact of CX based on platform signals: non-signaled providers suffer more from negative experiences than their signaled counterparts, while positive experiences do not exhibit a differential impact. Interestingly, customer-reviewed ratings dampen the adverse effects of negative CX, serving as a substitute for platform endorsement. Moreover, high dispersion in customer feedback enhances the benefits of positive CX for signaled providers. These insights offer actionable strategies for access-based companies to optimize customer touchpoints and foster enhanced service delivery.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141895940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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