Don’t expect robots to be creative: Why and when organizational dehumanization is a creativity killer

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-05-14 DOI:10.1016/j.ijhm.2025.104229

Yurong Fan , Long-Zeng Wu , Yijing Lyu , Ho Kwong Kwan

{"title":"Don’t expect robots to be creative: Why and when organizational dehumanization is a creativity killer","authors":"Yurong Fan , Long-Zeng Wu , Yijing Lyu , Ho Kwong Kwan","doi":"10.1016/j.ijhm.2025.104229","DOIUrl":null,"url":null,"abstract":"<div><div>Drawing on regulatory focus theory, this study examines whether, how and when organizational dehumanization affects frontline service employees’ creativity. Aiming to test our hypotheses, we conducted a three-wave survey of 228 leader–employee dyads in a hotel group in China. Data analyses revealed that organizational dehumanization has disruptive effects on frontline service employees’ creativity. In addition, we found that promotion focus mediates the link connecting organizational dehumanization to frontline service employees’ creativity. Furthermore, frontline service employees’ core self-evaluation and job social support are two important moderators that attenuate the direct influence of organizational dehumanization on frontline service employees’ promotion focus, and its indirect effect on frontline service employees’ creativity via promotion focus. We discuss the theoretical and practical implications of these findings.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"130 ","pages":"Article 104229"},"PeriodicalIF":9.9000,"publicationDate":"2025-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0278431925001525","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}

引用次数: 0

Abstract

Drawing on regulatory focus theory, this study examines whether, how and when organizational dehumanization affects frontline service employees’ creativity. Aiming to test our hypotheses, we conducted a three-wave survey of 228 leader–employee dyads in a hotel group in China. Data analyses revealed that organizational dehumanization has disruptive effects on frontline service employees’ creativity. In addition, we found that promotion focus mediates the link connecting organizational dehumanization to frontline service employees’ creativity. Furthermore, frontline service employees’ core self-evaluation and job social support are two important moderators that attenuate the direct influence of organizational dehumanization on frontline service employees’ promotion focus, and its indirect effect on frontline service employees’ creativity via promotion focus. We discuss the theoretical and practical implications of these findings.

查看原文本刊更多论文

不要指望机器人有创造力：为什么以及何时组织的非人性化会成为创造力的杀手

本研究利用监管焦点理论，探讨组织非人性化是否、如何以及何时影响一线服务员工的创造力。为了验证我们的假设，我们对中国某酒店集团的228对领导员工进行了三波调查。数据分析表明，组织非人性化对一线服务员工的创造力有破坏性影响。此外，我们发现晋升焦点在组织非人化与一线服务员工创造力之间起中介作用。此外，一线服务员工的核心自我评价和工作社会支持是减弱组织非人化对一线服务员工晋升关注的直接影响，以及通过晋升关注对一线服务员工创造力的间接影响的重要调节因子。我们讨论了这些发现的理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.