Multi-level investigation of the mechanism of the relationship between hotel resilient leadership and performance: The cross-level moderating effect of adaptation strategies

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-05-13 DOI:10.1016/j.ijhm.2025.104251

Ya-Jen Cheng , Chih-Ching Teng

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引用次数: 0

Abstract

The impact of the COVID-19 pandemic has underlined the significant role of resilient leadership in the recovery of the hotel business. However, few multi-level investigations have been performed on the effects of resilient leadership on the consequential variables. This study proposes a perspective of resilient leadership to theorize employee variables (i.e. employee resilience capability and belief restoration) and team variables (i.e., adaptation strategies) on hotel performance of employees and teams. The research sample consists of 210 teams of total 793 employees from Taiwanese tourist hotels. The data are analyzed using SEM and HLM. The analytical results indicate that resilient leadership influences adaptation strategies, team performance and employee resilience capability. This study identifies the cross-level moderating effect of adaptation strategies as affecting the relationship between employee resilience capability and belief restoration. Finally, this study performs a multi-level investigation to identify the mechanism of the relationship between resilient leadership and hotel performance.

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酒店弹性领导与绩效关系的多层次机制研究：适应策略的跨层次调节作用

2019冠状病毒病大流行的影响凸显了富有韧性的领导层在酒店业务复苏中的重要作用。然而，关于弹性领导对相应变量的影响的多层次调查却很少。本研究提出弹性领导的视角，将员工变量（即员工弹性能力和信念恢复）和团队变量（即适应策略）对员工和团队绩效的影响理论化。本研究样本由台湾旅游酒店210个团队共793名员工组成。采用SEM和HLM对数据进行了分析。分析结果表明，弹性领导对适应策略、团队绩效和员工弹性能力有影响。本研究发现，适应策略对员工弹性能力与信念恢复的关系具有跨层次的调节作用。最后，本研究进行了多层次的调查，以确定弹性领导与酒店绩效之间的关系机制。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.