International Journal of Hospitality Management最新文献_第9页

Enhancing customers’ life satisfaction through AI-powered personalized luxury recommendations in luxury tourism marketing 在奢侈品旅游营销中，通过人工智能驱动的个性化奢侈品推荐提高客户的生活满意度

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-16 DOI: 10.1016/j.ijhm.2024.103914

Linxiang Lv , Siyun Chen , Gus Guanrong Liu , Pierre Benckendorff

{"title":"Enhancing customers’ life satisfaction through AI-powered personalized luxury recommendations in luxury tourism marketing","authors":"Linxiang Lv , Siyun Chen , Gus Guanrong Liu , Pierre Benckendorff","doi":"10.1016/j.ijhm.2024.103914","DOIUrl":"10.1016/j.ijhm.2024.103914","url":null,"abstract":"<div><p>Empowered by artificial intelligence (AI), luxury tourism and hospitality brands are increasingly using personalized recommendations as a novel approach to engage customers in the pre-purchase phase. While considerable research exists on customers’ post-purchase responses to luxury tourism products, their psychological states driven by personalized recommendations during the pre-purchase stage are not well understood. Differing from traditional marketing strategies, personalized recommendations impart implicit social labels, often exclusive to the customers. Therefore, personalized luxury cues in tourism products, driven by AI, significantly contribute to customers’ positive self-perception due to their scarcity and exclusivity, further influencing their psychological states such as life satisfaction. Drawing upon self-perception theory, three scenario-based experiments across various tourism contexts were conducted to investigate this effect. Results reveal that personalized recommendations for luxury (vs. ordinary) tourism products can enhance customers’ life satisfaction by fostering perceived future self-growth. However, this positive effect is less pronounced under user-based recommendation framing.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103914"},"PeriodicalIF":9.9,"publicationDate":"2024-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142235283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

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Writing restaurant menu descriptions: The influence of word choice on consumer behavior 撰写餐厅菜单说明：选词对消费者行为的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-14 DOI: 10.1016/j.ijhm.2024.103923

Carl Behnke , Sean (Sangwon) Jung , Yunmei (Mabel) Bai

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A comprehensive review of the literature on continuous improvement approaches in food services management 关于餐饮管理持续改进方法的文献综述

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-13 DOI: 10.1016/j.ijhm.2024.103916

Célia Monteiro , Ada Rocha , Vera Miguéis , Cláudia Afonso

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A motivation-based study to explain accommodation choice of senior tourists: Hotel or Airbnb 基于动机的研究，解释老年游客的住宿选择：酒店还是 Airbnb

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-13 DOI: 10.1016/j.ijhm.2024.103911

Juan Luis Nicolau , Carla Rodríguez-Sánchez , Felipe Ruiz-Moreno

{"title":"A motivation-based study to explain accommodation choice of senior tourists: Hotel or Airbnb","authors":"Juan Luis Nicolau , Carla Rodríguez-Sánchez , Felipe Ruiz-Moreno","doi":"10.1016/j.ijhm.2024.103911","DOIUrl":"10.1016/j.ijhm.2024.103911","url":null,"abstract":"<div><p>Senior tourists, traditionally known for using offline methods and staying in hotels, are increasingly using new technologies and opting for alternative accommodation forms. Based on the push and pull theory of motivation, the generational cohort and lifespan development theories, this study fills a gap in the literature and examines senior tourists’ choice between Airbnb and hotels. A random parameter binomial logit applied to data from six European countries finds that the same motivation can act differently in this decision choice process. Rather than assuming that a motivation has an exclusive effect on each accommodation type, we propose the notion of a “differential fulfillment paradigm” to reflect the idea that two accommodation types can relate to the same motivation with different approaches. While both hotels and Airbnb can fulfill a common motivation, they do so through distinct features or attributes, offering consumers diverse avenues to achieve their desired outcome.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103911"},"PeriodicalIF":9.9,"publicationDate":"2024-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0278431924002238/pdfft?md5=ecba551d33ae908c7095821492d21293&pid=1-s2.0-S0278431924002238-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142173927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

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When incivility begets incivility among hotel employees: The moderating effects of trait mindfulness and negative affect 当酒店员工的不文明行为滋生不文明行为时：特质正念和负面情绪的调节作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-13 DOI: 10.1016/j.ijhm.2024.103918

Zaid Oqla Alqhaiwi , Asanka Gunasekara , Tuan Luu , Nikola Djurkovic

{"title":"When incivility begets incivility among hotel employees: The moderating effects of trait mindfulness and negative affect","authors":"Zaid Oqla Alqhaiwi , Asanka Gunasekara , Tuan Luu , Nikola Djurkovic","doi":"10.1016/j.ijhm.2024.103918","DOIUrl":"10.1016/j.ijhm.2024.103918","url":null,"abstract":"<div><p>The negative impact of workplace incivility on hospitality employees has garnered growing interest. However, most hospitality studies have focused on understanding the impact of customer incivility. Bridging this gap, this research draws on the negative reciprocity belief perspective to propose and test the positive impact of employees’ experience of incivility on their enactment of incivility, which is negatively moderated by trait mindfulness (two-way) and positively moderated by the interaction of trait mindfulness and negative affect (three-way). Two-wave data were collected from 328 hotel employees and managers in Jordan and analysed through structural equation modeling. Results indicated that experienced incivility is positively related to enacted incivility. This positive relationship was mitigated when trait mindfulness was high. Furthermore, negative affect strengthened the positive relationship between experienced and enacted incivility only when trait mindfulness was low. The study’s findings offer implications to help hospitality scholars and hotel managers reduce incivility incidents and impact.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103918"},"PeriodicalIF":9.9,"publicationDate":"2024-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0278431924002305/pdfft?md5=bbc07d22459254115c8c2ab0895c876b&pid=1-s2.0-S0278431924002305-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142230132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Drivers and inhibitors of consumers’ adoption of AI-driven drone food delivery services 消费者采用人工智能无人机送餐服务的驱动因素和抑制因素

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-13 DOI: 10.1016/j.ijhm.2024.103913

Robin Nunkoo , Rajasshrie Pillai , Brijesh Sivathanu , Nripendra P. Rana

{"title":"Drivers and inhibitors of consumers’ adoption of AI-driven drone food delivery services","authors":"Robin Nunkoo , Rajasshrie Pillai , Brijesh Sivathanu , Nripendra P. Rana","doi":"10.1016/j.ijhm.2024.103913","DOIUrl":"10.1016/j.ijhm.2024.103913","url":null,"abstract":"<div><p>This study sheds light on the determinants of consumers’ adoption of artificial intelligence-driven drone food delivery service (AI-driven DFDS) using a mixed-methods approach. Interviews with hospitality industry professionals revealed several drivers and inhibitors of AI-driven DFDS adoption. Using these findings, we developed a theoretical model AI-driven DFDS adoption based on the premise of the behavioral reasoning theory and innovation resistance theory. The model was tested using data collected from 1240 consumers. The results suggest that drones’ relative advantage, perceived ubiquity, social influence, and green image positively influence attitudes and adoption. Risk, usage, and experience barriers have an adverse influence on attitudes and adoption. Consumers’ openness to new technology has a positive influence on ‘reasons for’ using AI-driven DFDS. The research makes an important theoretical contribution to research on the adoption of AI-driven DFDS. The study also provides important practical implications for marketers and industry professionals.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103913"},"PeriodicalIF":9.9,"publicationDate":"2024-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142173926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does one’s sense of psychological safety mitigate the link between workplace ostracism and employee vitality? Meaningful work as a boundary role 一个人的心理安全感是否会减轻工作场所排斥与员工活力之间的联系？有意义的工作是一种边界角色

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-12 DOI: 10.1016/j.ijhm.2024.103925

Md Karim Rabiul

引用次数: 0

Green inclusive leadership and hospitality employees’ green service innovative behavior in the Chinese hospitality context: The roles of basic psychological needs and employee traditionality 中国酒店业背景下的绿色包容性领导与酒店业员工的绿色服务创新行为：基本心理需求和员工传统的作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-12 DOI: 10.1016/j.ijhm.2024.103922

Hongdan Zhao , Yuanhua Chen , Siyong Zhao , Bin Wang

{"title":"Green inclusive leadership and hospitality employees’ green service innovative behavior in the Chinese hospitality context: The roles of basic psychological needs and employee traditionality","authors":"Hongdan Zhao , Yuanhua Chen , Siyong Zhao , Bin Wang","doi":"10.1016/j.ijhm.2024.103922","DOIUrl":"10.1016/j.ijhm.2024.103922","url":null,"abstract":"<div><p>With the Chinese hospitality industry’s continuous emphasis on environmental sustainability and meeting customers’ needs for eco-friendly services, how to motivate employees to implement green service innovative behaviors has become an important topic in the hospitality sector. Based on self-determination theory, this study investigates the motivational path that green inclusive leadership affects hospitality employees’ green service innovation behavior through the satisfaction of basic psychological needs and further verifies the moderating effect of employees’ traditionality in the Chinese hospitality context. Using a three-wave longitudinal design, we collected data from 367 full-time hospitality employees in 11 Chinese hotels. The results demonstrated that green inclusive leadership is positively associated with green service innovative behavior, mediated by the satisfaction of their basic psychological needs. Additionally, we confirmed that employee traditionality weakened the impact of green inclusive leadership on hospitality employees’ green service innovative behavior through basic psychological needs satisfaction (at least for the satisfaction of autonomy and competence needs).</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103922"},"PeriodicalIF":9.9,"publicationDate":"2024-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142173923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does observing teammates’ unethical behaviors undermine team cooperative performance? A moderated mediation model study in the hospitality industry 观察队友的不道德行为会影响团队合作绩效吗？酒店业的调节中介模型研究

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-10 DOI: 10.1016/j.ijhm.2024.103917

Jianfeng Ma , Xia Wang , Xincai Deng

{"title":"Does observing teammates’ unethical behaviors undermine team cooperative performance? A moderated mediation model study in the hospitality industry","authors":"Jianfeng Ma , Xia Wang , Xincai Deng","doi":"10.1016/j.ijhm.2024.103917","DOIUrl":"10.1016/j.ijhm.2024.103917","url":null,"abstract":"<div><p>The effects associated with observed teammates’ unethical behaviors (OTUB) have been severely neglected, especially in the hospitality industry. Drawing on the conservation of resources (COR) theory, we proposed a theoretical model to examine third-party observers’ emotional and behavioral responses to OTUB. Specifically, we theorized that OTUB evokes third-party observers’ anger and further undermines their cooperative performance with teammates (CPWT). In addition, we proposed that observers’ mindfulness moderates the relationship between OTUB and anger, as well as the relationship between OTUB and CPWT. Our theoretical model was supported by survey data collected at three-time points from 216 supervisor-follower dyads in hotels in China. Thus, our study proposed a novel perspective to explain how and why teammates’ unethical behaviors negatively affect third-party observers’ CPWT. We also provided practical insights for hospitality managers to better deal with employees’ unethical behaviors and enhance cooperative performance among teammates.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103917"},"PeriodicalIF":9.9,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142162388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Rural B&B entrepreneurs’ lifestyle pursuits and rural resilience 乡村民宿创业者的生活方式追求与乡村抗逆力

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-10 DOI: 10.1016/j.ijhm.2024.103920

Lisen Lin , Mimi Li , Yi Wang , Yangyang Jiang , Fei Zhu

{"title":"Rural B&B entrepreneurs’ lifestyle pursuits and rural resilience","authors":"Lisen Lin , Mimi Li , Yi Wang , Yangyang Jiang , Fei Zhu","doi":"10.1016/j.ijhm.2024.103920","DOIUrl":"10.1016/j.ijhm.2024.103920","url":null,"abstract":"<div><p>This paper explores how rural entrepreneurial activities can bring sustainable solutions to rural villages based on entrepreneurs’ lifestyle pursuits in their business activities. It further examines the relationship between lifestyle pursuits and their impacts on sustainable rural development. Scholars have discussed “lifestyle entrepreneurs” who hold rural areas’ quality of life as a priority, distinguishing these individuals from more business-oriented entrepreneurs who focus on economic profits. This study argues that all rural entrepreneurs in fact favor lifestyle pursuits to a certain extent in terms of rural businesses. In addition, different types of lifestyles shape entrepreneurs’ contributions to rural resilience. Constructivist grounded theory was applied to conduct three rounds of in-depth interviews with 28 rural bed-and-breakfast entrepreneurs in Zhejiang, China, between 2020 and 2022. The resultant framework outlines six types of lifestyles characteristic of these rural entrepreneurs. Findings indicate that “gregarious” and “hedonistic” lifestyles can optimally contribute to both rural resilience and business sustainability.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103920"},"PeriodicalIF":9.9,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0278431924002329/pdfft?md5=172cfc7c3784e2e393e955a2dc8cce3c&pid=1-s2.0-S0278431924002329-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142162470","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0