International Journal of Hospitality Management最新文献_第9页

Robots at your service: Understanding hotel guest acceptance with meta-UTAUT investigation 机器人为您服务：通过meta-UTAUT调查了解酒店客人的接受程度

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104227

Mostafa N.M. Marghany , Nirmeen M.A.A. Elmohandes , Ibrahim Mohamad , Nabila N.M.A. Elshawarbi , Mahmoud I. Saleh , Khaled Ghazy , Mohamed Y.I. Helal

{"title":"Robots at your service: Understanding hotel guest acceptance with meta-UTAUT investigation","authors":"Mostafa N.M. Marghany , Nirmeen M.A.A. Elmohandes , Ibrahim Mohamad , Nabila N.M.A. Elshawarbi , Mahmoud I. Saleh , Khaled Ghazy , Mohamed Y.I. Helal","doi":"10.1016/j.ijhm.2025.104227","DOIUrl":"10.1016/j.ijhm.2025.104227","url":null,"abstract":"<div><div>This study examines the main factors contributing to robot acceptance by UK hotel guests, aiming to increase the acceptance of robot technology and ensure the success of robot initiatives. To reach this aim, it combines the Meta-UTAUT model and four additional factors, including anthropomorphism, aesthetics, interaction, and trust. The study employs a quantitative approach, analysing 358 online surveys from UK hotel guests using AMOS-SEM. The findings reveal that performance expectancy and effort expectancy influence attitudes. However, performance expectancy does not directly impact intentions and effort expectancy was found to significantly affect intention in a negative manner. Also, the social influence, facilitating conditions, anthropomorphism, aesthetics, and trust significantly affect intentions to use robots. Moreover, attitude mediates the relationship between performance expectancy, effort expectancy, and behavioural intentions. This study contributes a more comprehensive framework for understanding robot acceptance in hospitality and offers valuable insights for hoteliers and robot designers. It emphasises the significance of user-centred design, clear communication of benefits, and supportive environments to enhance guest experiences and promote robotic service adoption.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"130 ","pages":"Article 104227"},"PeriodicalIF":9.9,"publicationDate":"2025-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143923291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Top management gender diversity and environmental performance: Evidence from hospitality and tourism industry 高层管理人员性别多样性和环境绩效：来自酒店和旅游业的证据

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104262

Nandana Wasantha Pathiranage , Wahed Waheduzzaman , K.N. Thilini Dayarathna

{"title":"Top management gender diversity and environmental performance: Evidence from hospitality and tourism industry","authors":"Nandana Wasantha Pathiranage , Wahed Waheduzzaman , K.N. Thilini Dayarathna","doi":"10.1016/j.ijhm.2025.104262","DOIUrl":"10.1016/j.ijhm.2025.104262","url":null,"abstract":"<div><div>Drawing on gender socialization theory, this study examines the impact of gender diversity in top management on environmental performance in the global hospitality and tourism industry. Utilizing panel data from 283 firms across 40 countries (2013–2022), sourced from the Refinitiv Eikon database, the study employs OLS, two-step system GMM, and logistic regression analyses. The findings reveal a significant positive association between female representation on boards and executive teams and key environmental performance metrics. Notably, a critical mass of 33 % female leadership is significantly associated with improvements across all environmental performance indicators examined. Logistic regression results further show that gender diversity at both board and executive levels significantly increases the likelihood of firms adopting environmentally friendly policies and targets, with distinct areas of emphasis. This study offers valuable theoretical insights and practical implications for promoting gender diversity as a pathway to enhancing environmental performance in the global hospitality and tourism sectors.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"130 ","pages":"Article 104262"},"PeriodicalIF":9.9,"publicationDate":"2025-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143917740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Organizational characteristics, ethical leadership, and employee job performance: An investigation from the lenses of appraisal responses to the behavioral outcomes model 组织特征、道德领导和员工工作绩效：从行为结果模型的评价反应角度的调查

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104257

Erdem Baydeniz , Tarik Dogru , Wei Wei , Makarand Mody

{"title":"Organizational characteristics, ethical leadership, and employee job performance: An investigation from the lenses of appraisal responses to the behavioral outcomes model","authors":"Erdem Baydeniz , Tarik Dogru , Wei Wei , Makarand Mody","doi":"10.1016/j.ijhm.2025.104257","DOIUrl":"10.1016/j.ijhm.2025.104257","url":null,"abstract":"<div><div>This study aims to examine the effects of ethical leadership, organizational commitment, and organizational citizenship behavior on employee job performance within the appraisal responses to behavioral outcomes (ARBO) model. We examined the moderating effects of an ethical climate and organizational justice on the proposed relationships. Surveys were administered to managers of 5-star hotel firms using a purposeful sampling technique between September 5 and December 8, 2023, in Turkey. The Smart PLS program was used to test the research model using PLS-SEM. The proposed relationships were further examined using Importance-Performance Map Analysis. The findings indicate that ethical leadership and organizational citizenship behavior significantly and positively affect employee job performance. While organizational commitment had no significant effect on employee job performance, organizational justice was found to have a moderating impact on the relationship between ethical leadership and organizational citizenship behavior. The theoretical and practical implications of this study are also discussed.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"130 ","pages":"Article 104257"},"PeriodicalIF":9.9,"publicationDate":"2025-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143917741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Is proactive service always right? The study on the dual influence mechanisms of proactive customer service performance on customer satisfaction 主动服务总是正确的吗？主动顾客服务绩效对顾客满意的双重影响机制研究

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104225

Dewen Liu , Chunyang Zhou , Yuanzheng Wang , Yifu Wu

引用次数: 0

Rethinking negativity bias in online word-of-mouth: When negative reviews don’t always help 重新思考网络口碑中的消极偏见：当负面评论并不总是有用的时候

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104250

Hebo Lu , Xixian Zheng , Yanli Jia

{"title":"Rethinking negativity bias in online word-of-mouth: When negative reviews don’t always help","authors":"Hebo Lu , Xixian Zheng , Yanli Jia","doi":"10.1016/j.ijhm.2025.104250","DOIUrl":"10.1016/j.ijhm.2025.104250","url":null,"abstract":"<div><div>This study advances our understanding of negativity bias in online reviews by examining how varying intensities of negative emotions (i.e., emotional negativity) influence review helpfulness. While prior research has focused on comparing positive versus negative reviews, we explore variations within negative reviews. Our findings reveal an inverted U-shaped relationship between emotional negativity and review helpfulness, suggesting that the effectiveness of negativity depends not on its presence, but on its intensity of expression. Specifically, while moderate levels of emotional negativity enhance review helpfulness, excessive negativity can diminish it, indicating that the impact of emotional negativity is more nuanced than understood. These insights extend existing theories on emotional expression in reviews while providing actionable guidelines. For prospective reviewers, we advise expressing negative emotions at optimal levels to maximize the helpfulness of their reviews to others. For hospitality practitioners, we recommend fostering moderate emotional negativity through service staff training and early intervention strategies.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"130 ","pages":"Article 104250"},"PeriodicalIF":9.9,"publicationDate":"2025-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143923289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sentiment-driven agglomeration in ethnic restaurants 情感驱动的民族餐馆聚集

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104249

Jung Sean (Sangwon) , Jang SooCheong (Shawn) , Chun-Hung Hugo Tang , Carl Behnke , Seul Ki Lee

引用次数: 0

Hotel employee’s behavioral change in human–robot collaboration: Investigating the dual path toward event strength 酒店员工在人机协作中的行为变化：事件强度的双路径研究

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104248

Tung-Ju Wu , Ruo-Xi Zhang , Weipeng Lin , Jia-Min Li

{"title":"Hotel employee’s behavioral change in human–robot collaboration: Investigating the dual path toward event strength","authors":"Tung-Ju Wu , Ruo-Xi Zhang , Weipeng Lin , Jia-Min Li","doi":"10.1016/j.ijhm.2025.104248","DOIUrl":"10.1016/j.ijhm.2025.104248","url":null,"abstract":"<div><div>Understanding the working feelings and behavioral changes of hotel employees who collaborate with robots is an interesting and important issue. Therefore, we draw on event system theory (EST) to conceptualize human–robot collaboration (HRC) as an event that is relevant to hotel employees’ work life. Utilizing an experimental study (Study 1) and field research (Study 2), we consistently found that hotel employee’ perceived HRC event novelty, disruption, and criticality were all positively related to their job insecurity, which in turn positively predicted their learning behavior. Although we found a positive effect of HRC event novelty on workload in Study 1, the effect was negative in Study 2. Workload in turn positively predicted hotel employees’ subsequent work performance. In addition, duration and departmental dispersion moderated the effects of HRC event strength on hotel employee’ job insecurity and workload. This study also conducted another field survey (Study 3) to reconcile the unexpected mixed findings regarding the relationship between HRC event novelty and workload. The current research provides important and timely theoretical and practical insights into the implications of HRC for hotel employees.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"130 ","pages":"Article 104248"},"PeriodicalIF":9.9,"publicationDate":"2025-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143917739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Hospitality on the streets: A mixed-method study of indonesian street food micro-enterprises 街头待客：印尼街头小吃微型企业的混合方法研究

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104236

Craig Lee , Taufik Abdullah , Rob Hallak , Andreas Kallmuenzer

{"title":"Hospitality on the streets: A mixed-method study of indonesian street food micro-enterprises","authors":"Craig Lee , Taufik Abdullah , Rob Hallak , Andreas Kallmuenzer","doi":"10.1016/j.ijhm.2025.104236","DOIUrl":"10.1016/j.ijhm.2025.104236","url":null,"abstract":"<div><div>Street food vending is a vital and dynamic segment of the hospitality industry, empowering micro-entrepreneurs to secure sustainable livelihoods. These vendors cater to both local residents and tourists, serving as ambassadors of a destination’s culinary traditions, cultural identity, and historical heritage. Consequently, their success is not only crucial for the growth of the hospitality sector, but also for the economic empowerment and social development of communities in emerging economies. However, conducting research on street food vendors is notoriously challenging as they often operate within the grey economy. This study breaks these boundaries through a mixed-method investigation, with a quantitative survey of 300 Indonesian street food vendors, followed by in-depth interviews with 30 respondents from the quantitative sample. Drawing on Schumpeter’s theories on entrepreneurship, as well as theories on Social Capital and Human Capital, the study provides in-depth knowledge explaining ‘how’ and ‘why’ innovation, social capital, and human capital influences street food vendor business performance. Despite their size and informality, the performance of street food vendors is driven by several innovative business practices, including digital marketing, the adoption of online payment systems, and the establishment of strong links with local businesses and suppliers. This presents implications for Government policies aimed at: 1) the formalization and registration of businesses within the sector, and 2) supporting the capabilities and service quality of these micro-enterprises as key agents of food and cultural tourism within destinations.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"130 ","pages":"Article 104236"},"PeriodicalIF":9.9,"publicationDate":"2025-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143917799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unravelling the influence of service failure on negative customer engagement: The moderating role of service recovery 服务失败对顾客负性参与的影响：服务恢复的调节作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104242

Tahir Albayrak , Özge Kılıçarslan , Lawrence Hoc Nang Fong , Meltem Caber , Aylin Güven Hamurişçi

引用次数: 0

Enhancing the sustainability of food waste management practices in emerging economies’ hospitality industry through SECA multi-criteria group decision-making 通过SECA多标准小组决策，加强新兴经济体酒店业食物垃圾管理实践的可持续性

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-08 DOI: 10.1016/j.ijhm.2025.104233

Collins Opoku Antwi , Adjei Peter Darko , Jianzhen Zhang , Kwame Omono Asamoah , Emmanuel Affum-Osei , Jun Ren

{"title":"Enhancing the sustainability of food waste management practices in emerging economies’ hospitality industry through SECA multi-criteria group decision-making","authors":"Collins Opoku Antwi , Adjei Peter Darko , Jianzhen Zhang , Kwame Omono Asamoah , Emmanuel Affum-Osei , Jun Ren","doi":"10.1016/j.ijhm.2025.104233","DOIUrl":"10.1016/j.ijhm.2025.104233","url":null,"abstract":"<div><div>Food waste poses a critical challenge to human flourishing, especially in emerging economies. However, sustainable food waste management in these nations neglect downstream retail and consumer management. Considering the increasing demand for hospitality and tourism services in these nations, this neglect is a major shortcoming. So, this paper examines the barriers to sustainable food waste management practices in an emerging economy. We proposed a novel linguistic distribution assessment simultaneous evaluation of criteria and alternatives (LDA-SECA) multi-criteria group decision-making (MCGDM) model to optimize the practices and barriers. Analyzing experts’ assessment, we found food waste recovery practice faces the greatest implementation challenge followed by recycling, and reuse. The results further revealed that financial and economic problems constitute the greatest barrier to sustainable food waste management followed by technical difficulties, socio-cultural disadvantages, ineffective communication and information sharing, inappropriate regulation and legislation framework, and human resources limitation. These findings have been discussed thoroughly.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"130 ","pages":"Article 104233"},"PeriodicalIF":9.9,"publicationDate":"2025-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143917738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0