绿色培训能促进绿色服务创新吗？组织学习能力与人力资本的影响

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-05-14 DOI:10.1016/j.ijhm.2025.104266

Saira Begum , Muhammad Ashfaq , Trong Tuan Luu , Dong Wang

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引用次数: 0

摘要

绿色服务创新对于改善包括酒店业和旅游业在内的所有行业的环境可持续性至关重要。现有研究对绿色培训如何通过绿色服务创新推动环境保护研究不足。基于自然资源的视角，本研究考察了组织学习能力和人力资本的双重中介机制，以评估绿色培训与绿色服务创新之间的关系。通过对283名意大利酒店参与者的调查，采用了一种滞后的研究方法，并通过PLS-SEM对数据进行了测试。结果表明：(1)绿色培训正向影响绿色服务创新，(2)组织学习能力和人力资本是绿色培训转化为绿色服务创新的关键中介。这些新颖的贡献可以帮助酒店业将传统服务转变为绿色服务创新，使组织议程与环境保护保持一致。

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Does green training foster green service innovation? The influence of organizational learning capability and human capital

Green service innovation is pivotal to improving environmental sustainability across all sectors, including hospitality and tourism. The extant research has under-studied how green training drives environmental conservation through green service innovation. Informed by a natural resource-based view, this study examines a dual mediation mechanism of organizational learning capability and human capital to assess the association between green training and green service innovation. A time-lagged research approach was applied using a survey of 283 participants from Italian hotels, and the data was tested through PLS-SEM. The results include that (i) green training positively influences green service innovation, and (ii) organizational learning capability and human capital have been identified as pivotal mediators in translating green training into green service innovation. These novel contributions can help the hospitality industry transform conventional services into green service innovation to align the organizational agenda with environmental preservation.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.