酒店弹性建设：揭示企业导向、企业绩效和危机恐惧之间的关系

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-05-19 DOI:10.1016/j.ijhm.2025.104252

Marcin Suder , Rafał Kusa , Andreas Kallmuenzer , Beata Glinka , Paweł Kłobukowski

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引用次数: 0

摘要

本研究考察了在上一波COVID-19期间影响旅游业建立抵御力意愿的因素。创业导向（EO）是构建弹性意愿的催化剂，企业绩效和危机恐惧分别起中介和调节作用。我们将韧性视为一个多维概念，包括多样化、灵活性、数字化和合作等要素。我们以波兰117家小型独立酒店为样本，对提出的研究模型进行了测试。研究发现，在合作性和灵活性的情况下，创业导向的影响是直接的，在数字化的情况下，创业导向的影响只是间接的（由企业绩效中介），而在多元化的情况下，创业导向的影响是直接和间接的。这意味着，在应对危机时，如果小型酒店的目标是加强其弹性（在其各个方面），则需要高水平的创业精神，并且在某些方面需要适当的绩效水平。值得注意的是，对危机的恐惧对行政管理对增强灵活性意愿的影响起到了调节作用。

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Building resilience in hotels: Unveiling the nexus of entrepreneurial orientation, firm performance and fear of crisis

This study examines factors affecting the willingness to build resilience within the tourism industry during the last wave of COVID-19. Entrepreneurial orientation (EO) is shown as a catalyst for the willingness to build resilience, with firm performance and fear of crisis playing mediating and moderating roles, respectively. We treat resilience as a multidimensional concept that encompasses elements such as diversification, flexibility, digitalization, and cooperation. We tested the proposed research model on a sample of 117 small independent hotels in Poland. The findings showed that in the cases of cooperation and flexibility, the impact of entrepreneurial orientation is direct, for digitalization the effect is only indirect (mediated by firm performance), while for diversification the effect is both direct and indirect. This implies that in response to a crisis, if small hotels aim to strengthen their resilience (in its various dimensions), a high level of entrepreneurship is required, and for certain dimensions, an appropriate level of performance is needed. Noteworthy is the moderating role of a fear of crisis on the impact of EO on the willingness to strengthen flexibility.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.