International Journal of Hospitality Management最新文献_第8页

The double-edged impact of generative artificial intelligence dependence on service innovation in the hospitality industry: A self-regulation perspective 衍生式人工智能对酒店业服务创新的双重影响：自我监管视角

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-19 DOI: 10.1016/j.ijhm.2025.104392

Zhenduo Zhang , Yanyu Dai , Jianing Guo , Haonan Zhang , Yifei Shen , Huan Xiao

{"title":"The double-edged impact of generative artificial intelligence dependence on service innovation in the hospitality industry: A self-regulation perspective","authors":"Zhenduo Zhang , Yanyu Dai , Jianing Guo , Haonan Zhang , Yifei Shen , Huan Xiao","doi":"10.1016/j.ijhm.2025.104392","DOIUrl":"10.1016/j.ijhm.2025.104392","url":null,"abstract":"<div><div>To date, studies on the relationship between generative artificial intelligence (GenAI) dependence and service innovation have yielded inconsistent results. Drawing on self-regulation theory, we examine how and when GenAI dependence promotes or inhibits service innovation in the hospitality industry. Three studies were conducted to examine how GenAI is used in hospitality management and test the conceptual model: a three-wave questionnaire survey (<em>N</em> = 333), a quasi-field experiment (<em>N</em> = 227), and an in-depth interview (<em>N</em> = 11). The results indicate that GenAI dependence promotes service innovation by decreasing affective rumination, and this beneficial indirect path is amplified by employees’ neuroticism. Meanwhile, GenAI dependence inhibits service innovation by decreasing problem-solving pondering, and this unfavourable indirect path is weakened by employees’ conscientiousness. This exploration of when and how the use of GenAI either promotes or inhibits service innovation broadens our understanding of the consequences of GenAI dependence in the hospitality management field.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104392"},"PeriodicalIF":9.9,"publicationDate":"2025-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144662691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

All for one and one for all: The spillover effect of sports on tourism market value 人人为我，我为人人：体育对旅游市场价值的溢出效应

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-18 DOI: 10.1016/j.ijhm.2025.104388

Fernando Campayo-Sanchez , Francisco José Mas-Ruiz , Juan Luis Nicolau

引用次数: 0

Feeling good by doing good: hospitality employees’ voluntary workplace green behavior enhances their thriving at work 通过做好事感觉良好：酒店员工自愿的工作场所绿色行为增强了他们在工作中的繁荣

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-17 DOI: 10.1016/j.ijhm.2025.104385

Nan Hou , Jian Peng

{"title":"Feeling good by doing good: hospitality employees’ voluntary workplace green behavior enhances their thriving at work","authors":"Nan Hou , Jian Peng","doi":"10.1016/j.ijhm.2025.104385","DOIUrl":"10.1016/j.ijhm.2025.104385","url":null,"abstract":"<div><div>To address environmental challenges, contemporary hospitality organizations are embracing their environmental responsibilities by encouraging their employees to engage in voluntary workplace green behavior (VWGB). While previous research has focused primarily on the antecedents of VWGB, this study examines the implications of VWGB for workplace thriving. When hospitality employees with higher levels of optimism engage in VWGB, their behaviors lead to a perceived prosocial impact and positive emotions, which ultimately enhance workplace thriving. Using an experience sampling design, we administered daily surveys to 179 hospitality employees over five consecutive workdays. The results of multilevel analyses showed that VWGB in the morning is positively related to perceived prosocial impact and positive emotions in the afternoon, which, in turn, are positively related to next-day thriving at work. These relationships are stronger (<em>versus</em> nonsignificant) when hospitality employees hold higher (<em>versus</em> lower) levels of optimism. This study contributes new insights to the VWGB literature by revealing how and when VWGB is related to thriving at work.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104385"},"PeriodicalIF":9.9,"publicationDate":"2025-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144654114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Compensation request to customer: Comparing the perceived fairness of AI vs. human representatives and the influence of solitude and companionship 对客户的补偿要求：比较人工智能与人类代表的感知公平性以及孤独和陪伴的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-17 DOI: 10.1016/j.ijhm.2025.104389

Janelle Chan

{"title":"Compensation request to customer: Comparing the perceived fairness of AI vs. human representatives and the influence of solitude and companionship","authors":"Janelle Chan","doi":"10.1016/j.ijhm.2025.104389","DOIUrl":"10.1016/j.ijhm.2025.104389","url":null,"abstract":"<div><div>Hotels face a dilemma when customers cause damage: requesting compensation can hurt relationships, while covering repair costs strains budgets. With AI chatbots becoming prevalent in service roles, this research examines the comparative effectiveness of AI and human representatives in soliciting compensation following customer property damage. It also explores how customers’ fairness perceptions and responses to compensation requests vary when they are alone versus accompanied. Grounded in interpersonal justice theory, the research involved three scenario-based empirical studies with participants recruited from Prolific. Simulations of realistic situations involving accidental property damage with perceived control as a moderator show that solo customers favor human representatives for fairness and emotional responses. Meanwhile, accompanied customers prefer AI. This research addresses gaps in the literature by examining reactive customer behavior, their perceptions, and reactions during the decision-making process. It offers practical guidance for the hospitality industry to balance cost considerations while maintaining positive customer relationships.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104389"},"PeriodicalIF":9.9,"publicationDate":"2025-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144654113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How does green empowering leadership promote environmental performance? Unfolding the roles of green intrinsic motivation and green innovative work behavior 绿色授权领导如何促进环境绩效？揭示绿色内在动机与绿色创新工作行为的作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-16 DOI: 10.1016/j.ijhm.2025.104382

Badreya Alzadjali , Ahmad Abualigah , Osman M. Karatepe

引用次数: 0

Can nearby high-quality restaurants increase other tourism firms’ performance? Evidence from hotels 附近的高品质餐厅能提高其他旅游公司的业绩吗？来自酒店的证据

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-15 DOI: 10.1016/j.ijhm.2025.104356

Sung Gyun Mun , Linda Woo , Taekyung Kim , Seunghun Shin

引用次数: 0

A balancing act: Smart technology for SMEs in the hospitality industry 平衡之举：酒店行业中小企业的智能技术

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-15 DOI: 10.1016/j.ijhm.2025.104384

Albena Pergelova , Shelley Beck , Nikolaos Stylos , Jeremy Zwiegelaar

引用次数: 0

The role of mobile navigation in tourists’ hotel choice: A scenario-based intertemporal decision-making model 移动导航在游客酒店选择中的作用：基于场景的跨期决策模型

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-15 DOI: 10.1016/j.ijhm.2025.104380

Yifei Jiang , Honglei Zhang , Min Zhuang , Xiaotong Zhang , Zixuan Tian

{"title":"The role of mobile navigation in tourists’ hotel choice: A scenario-based intertemporal decision-making model","authors":"Yifei Jiang , Honglei Zhang , Min Zhuang , Xiaotong Zhang , Zixuan Tian","doi":"10.1016/j.ijhm.2025.104380","DOIUrl":"10.1016/j.ijhm.2025.104380","url":null,"abstract":"<div><div>In the digital era, mobile navigation, as a key location-based service, is playing an increasingly vital role in shaping tourists’ spatial decision-making, hotel selection, and overall travel experiences. This study employed a stated choice experiment and developed a scenario-based intertemporal mixed logit model to accurately model tourists’ hotel choice decisions before and after the widespread use of mobile navigation. Empirical results reveal that tourists prioritized service quality and hardware facilities before the widespread use of mobile navigation. After the adoption of mobile navigation, their focus shifted towards traffic accessibility, while the importance of location decreased. In navigation scenarios, tourists exhibited reference dependence and loss aversion, with the attributes of hotels they previously stayed at becoming future reference points. They were less tolerant of declines in hotel attributes, and mobile navigation helped alleviate concerns about hotels in suboptimal locations. Additionally, tourists with strong counterfactual thinking displayed distinct preference structures across different scenarios. From the perspective of the “human-technology-space” interaction, this study expands the theoretical framework of tourists’ spatial decision-making under the influence of navigation. The developed model provides more reliable estimates and explanatory power for understanding tourist choice behavior from a micro-level perspective.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104380"},"PeriodicalIF":9.9,"publicationDate":"2025-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144631303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A crucial role of the triad of Airbnb, its users, and platform in reducing potential users’ perceived Airbnb uncertainties and enhancing their attitude and usage intention: A mixed-method approach Airbnb、它的用户和平台在减少潜在用户感知到的Airbnb不确定性、增强他们的态度和使用意愿方面的关键作用：一种混合方法方法

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-15 DOI: 10.1016/j.ijhm.2025.104364

Hyoungeun Moon , Jahyun Song

{"title":"A crucial role of the triad of Airbnb, its users, and platform in reducing potential users’ perceived Airbnb uncertainties and enhancing their attitude and usage intention: A mixed-method approach","authors":"Hyoungeun Moon , Jahyun Song","doi":"10.1016/j.ijhm.2025.104364","DOIUrl":"10.1016/j.ijhm.2025.104364","url":null,"abstract":"<div><div>This study used the notion of Uncertainty Reduction Theory and investigated the relationships among non-users’ perceived Airbnb uncertainties, information about Airbnb, and their attitude and usage intention toward Airbnb. Taking advantage of a mixed method by including both the open-ended and closed-ended questions in an online survey, a total of 303 responses were collected through an online research panel and analyzed by performing structural equation modeling (SEM) and content analysis. The results from SEM showed that Airbnb distrust and physical insecurity were the major perceived uncertainties and negatively impacted Airbnb reputation, Airbnb user reputation, Airbnb website security, and Airbnb platform credibility. Only Airbnb reputation and Airbnb user reputation significantly increased non-users’ intention to use Airbnb. The findings of content analysis presented non-users’ concerns of physical insecurity, accommodation quality, and Airbnb hosts. Based on the outcomes, this study posits that Airbnb management and Airbnb users should strengthen online and offline safety.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104364"},"PeriodicalIF":9.9,"publicationDate":"2025-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144631315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

To respond or to wait? The effect of customer review differentiation on hotel response priority 回应还是等待？顾客评论差异对酒店响应优先级的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-14 DOI: 10.1016/j.ijhm.2025.104381

Na Wang , Shan Liu , Guangsen Si , Muyu Zhang

引用次数: 0