International Journal of Hospitality Management最新文献_第8页

How signal portfolios affect success in equity-based crowdfunding: Evidence from the Chinese hotel industry 信号组合如何影响股权众筹的成功：来自中国酒店业的证据

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-25 DOI: 10.1016/j.ijhm.2024.103938

Liqing La , Seongsoo (Simon) Jang

{"title":"How signal portfolios affect success in equity-based crowdfunding: Evidence from the Chinese hotel industry","authors":"Liqing La , Seongsoo (Simon) Jang","doi":"10.1016/j.ijhm.2024.103938","DOIUrl":"10.1016/j.ijhm.2024.103938","url":null,"abstract":"<div><div>While most crowdfunding studies predominantly explore the success factors of reward-based crowdfunding, this research studies the efficacy of composite signal portfolios. Specifically, we investigate how bundles of substantive signals—comprising product- and firm-relevant information—and rhetorical signals—grounded in language-based information—affect the performance of equity-based hotel crowdfunding. By analyzing objective data from 512 equity crowdfunding projects within the Chinese hotel industry, our findings indicate that the combination of product- and firm-related substantive signals, such as price and team size, enhances both the amount and percentage of equity-based crowdfunding. Furthermore, our results unveil that the combination of product-related substantive (price) and rhetorical (emotional appeal) signals significantly contributes to equity-based crowdfunding success. These findings not only contribute to the existing literature on hotel crowdfunding but also offer strategic implications for equity-based crowdfunding managers in the hotel industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103938"},"PeriodicalIF":9.9,"publicationDate":"2024-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142318735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale 制定综合度假村（IR）的环境、社会和公司治理（ESG）衡量标准

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-25 DOI: 10.1016/j.ijhm.2024.103924

Yae-Na Park , Simon Hyungsup Hahn , Choong-Ki Lee , Jaewook Kim , Ki-Joon Back

{"title":"Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale","authors":"Yae-Na Park , Simon Hyungsup Hahn , Choong-Ki Lee , Jaewook Kim , Ki-Joon Back","doi":"10.1016/j.ijhm.2024.103924","DOIUrl":"10.1016/j.ijhm.2024.103924","url":null,"abstract":"<div><div>Despite its economic benefits, the integrated resort (IR) industry faces social concerns, including pollution, gambling addiction, and community conflicts. To counter these issues, managing ESG (environmental, social, and governance) practices becomes crucial for IRs. However, IRs need more specific ESG measurement scales to ensure progress. This study aims to fill this gap by developing a new scale tailored to assess ESG activities in IRs. Using a mixed methodology, the study identified six key factors: environment, internal/external stakeholders, responsible gambling, safety and health, and governance. Rigorous statistical analysis confirmed the validity and predictive power of the developed scale. Theoretically, this study introduces the first-ever ESG scale for IRs, including the unique \"responsible gambling\" factor. It equips resort managers with a tool to build ESG strategies, gain social acceptance, and ultimately boost profitability. By embracing ESG principles and utilizing this new scale, IRs can ensure sustainable growth while minimizing negative impacts.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103924"},"PeriodicalIF":9.9,"publicationDate":"2024-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142314110","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Lookism in hospitality and tourism workplaces: A multilevel review and research agenda 酒店和旅游工作场所的 "外观主义"：多层次审查和研究议程

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-24 DOI: 10.1016/j.ijhm.2024.103909

Janice Jones , Ashokkumar Manoharan , Juan M. Madera

{"title":"Lookism in hospitality and tourism workplaces: A multilevel review and research agenda","authors":"Janice Jones , Ashokkumar Manoharan , Juan M. Madera","doi":"10.1016/j.ijhm.2024.103909","DOIUrl":"10.1016/j.ijhm.2024.103909","url":null,"abstract":"<div><div>By analyzing 47 articles on lookism of employees in Hospitality-Tourism workplaces published up to March 2023 in hospitality and non-hospitality journals, this study provides a systematic review of lookism and synthesizes the findings into a multilevel conceptual framework of its antecedents and consequences. Findings indicate factors at the individual-, job-, organizational- and institutional-level are antecedents to lookism of employees and job candidates, with stigmatization, prejudice and stereotypes, gendered job context, aesthetic labor and Human Resource Management practices emphasizing aesthetic labor and physical appearance requirements, and a lack of anti-discrimination legislation respectively influencing lookism. While we find “institutionalized lookism” and “individualized lookism” operate at the individual and organizational levels, in the absence of institutionalized lookism, individualized lookism can still manifest because of the prejudices and stereotypes held by hiring managers and recruiters. Reduced applicant hireability, and other career outcomes, job attitudes, and psychological and health outcomes are employee-level consequences of lookism.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103909"},"PeriodicalIF":9.9,"publicationDate":"2024-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142314109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Smart service quality in hospitality – A quantitative assessment using MCDM and clustering methods 酒店业的智能服务质量--利用 MCDM 和聚类方法进行量化评估

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-24 DOI: 10.1016/j.ijhm.2024.103931

Nur Ayvaz-Çavdaroğlu, Shilpa Iyanna, Monika Foster

{"title":"Smart service quality in hospitality – A quantitative assessment using MCDM and clustering methods","authors":"Nur Ayvaz-Çavdaroğlu, Shilpa Iyanna, Monika Foster","doi":"10.1016/j.ijhm.2024.103931","DOIUrl":"10.1016/j.ijhm.2024.103931","url":null,"abstract":"<div><div>Technology is transforming the Hospitality and Tourism (H&T) sector from a “high-touch, face-to-face” to a “high-tech, low-touch” service sector. This changing landscape necessitates a reconfiguration of the traditional service quality dimensions. To make the renowned Service Quality (SERVQUAL) model relevant in today’s dramatically different landscape, this study proposes an extended SERVQUAL framework that incorporates smart service quality as a key dimension. Using the best-worst method (BWM), the relative importance of the extended SERVQUAL dimensions is assessed from the consumers’ perspective. Furthermore, the discrepancies amongst different consumer groups are identified using latent class clustering. The findings identify rather balanced preference ratios across quality dimensions and age groups; yet, reliability is the most preferred service dimension, while smart service quality is the least. The analysis results imply several important insights into the weighted importance ranking of quality dimensions and the nuanced preferences of data-driven customer segments, being valuable both from theoretical and managerial perspectives.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103931"},"PeriodicalIF":9.9,"publicationDate":"2024-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0278431924002433/pdfft?md5=510e630fa7e0f96faa5f449c662c8783&pid=1-s2.0-S0278431924002433-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142311356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Discovery of smart hotels’ competitiveness based on online reviews 根据在线评论发现智能酒店的竞争力

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-23 DOI: 10.1016/j.ijhm.2024.103926

Baobao Song , Haiyang Xia , Rob Law , Birgit Muskat , Gang Li

{"title":"Discovery of smart hotels’ competitiveness based on online reviews","authors":"Baobao Song , Haiyang Xia , Rob Law , Birgit Muskat , Gang Li","doi":"10.1016/j.ijhm.2024.103926","DOIUrl":"10.1016/j.ijhm.2024.103926","url":null,"abstract":"<div><div>The rapid expansion of smart hotels in recent years has aroused researchers' interest in their competitiveness. While previous research has identified factors influencing the competitiveness of smart hotels, little effort has been devoted to understanding the specific competitive strengths and weaknesses of individual smart hotels. This study addresses the research gap by proposing a novel artificial intelligence framework that analyzes the competitive strengths and weaknesses of smart hotels based on online review data. The framework employs aspect-level sentiment analysis, outlying aspect mining, and theory of lodging to identify detailed competitive strengths and weaknesses of smart hotels from different perspectives. The effectiveness of the proposed framework is demonstrated through a case study of major smart hotels worldwide. The results extend the theory of lodging by incorporating new factors related to smart hotels and provide valuable insights that can help smart hotel practitioners develop strategies to enhance competitiveness at the firm, brand, and market levels.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103926"},"PeriodicalIF":9.9,"publicationDate":"2024-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S027843192400238X/pdfft?md5=85ee31f217ddc6c877b867df07f93bbc&pid=1-s2.0-S027843192400238X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142306416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality 重要的好客思想：真正好客的 "人工智能意识 "新理论

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-23 DOI: 10.1016/j.ijhm.2024.103928

Wangoo Lee , Lu Lu

引用次数: 0

The GAI marketing model: A conceptual framework and future research directions GAI 营销模式：概念框架和未来研究方向

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-19 DOI: 10.1016/j.ijhm.2024.103929

Anil Bilgihan , Tarik Dogru , Lydia Hanks , Nathan Line , Makarand Mody

{"title":"The GAI marketing model: A conceptual framework and future research directions","authors":"Anil Bilgihan , Tarik Dogru , Lydia Hanks , Nathan Line , Makarand Mody","doi":"10.1016/j.ijhm.2024.103929","DOIUrl":"10.1016/j.ijhm.2024.103929","url":null,"abstract":"<div><p>This research introduces the GAI Marketing Model, a comprehensive conceptual framework for understanding and applying generative artificial intelligence (GAI) within marketing, specifically in the hospitality and tourism sectors. Building on existing classifications of GAI, this model incorporates critical elements such as adoption factors, marketing stages, and downstream outcomes. The framework offers a structured approach to exploring GAI’s potential to transform marketing strategies by enhancing personalization, improving customer engagement, and optimizing decision-making processes. The GAI Marketing Model synthesizes elements of technology, marketing theory, and consumer psychology, offering crucial insights that are instrumental for researchers and practitioners seeking to harness GAI for competitive advantage. Additionally, the model underscores the importance of ethical considerations and regulatory compliance, thereby ensuring that the integration of GAI into marketing practices remains both efficacious and responsible. This study establishes a foundational framework for future research, emphasizing the interdisciplinary scope of GAI’s influence on marketing strategies and practices</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103929"},"PeriodicalIF":9.9,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142271467","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Commercial friendships in pubs: Defining the quality, levels, and process 酒吧中的商业友谊：确定质量、水平和流程

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-19 DOI: 10.1016/j.ijhm.2024.103932

Sake Jan Velthuis , Ondrej Mitas , Erwin Losekoot , Marcel Bastiaansen

{"title":"Commercial friendships in pubs: Defining the quality, levels, and process","authors":"Sake Jan Velthuis , Ondrej Mitas , Erwin Losekoot , Marcel Bastiaansen","doi":"10.1016/j.ijhm.2024.103932","DOIUrl":"10.1016/j.ijhm.2024.103932","url":null,"abstract":"<div><p>This research explores commercial friendship within Dutch pubs, focusing on the transition from transactional to personal interactions between bartenders and guests. The study uses semi-structured interviews and thematic analysis to reveal that commercial friendship shares many similarities with non-commercial friendship but differs in important aspects. We found six levels of commercial friendship that range from minimal interactions, categorized as 'guest,' to deep, personal connections identified as 'best friend.' We identified three dimensions of commercial friendship quality: activities, self-disclosure, and social support. A critical finding is the 'tipping point'—a stage in the relationship development where interactions shift from professional to personal, characterized by mutual personal disclosure and balanced social support, redefining professional relationships. These findings demonstrate that commercial environments can foster genuine friendships, and provide valuable insights for enhancing interpersonal relationships within the hospitality industry.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103932"},"PeriodicalIF":9.9,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0278431924002445/pdfft?md5=24b2cd273a819eaa6d1d146d997d793e&pid=1-s2.0-S0278431924002445-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142238556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Masks, gloves, or robots? Factors influencing consumers’ health risk perceptions and behavioral intentions of in-restaurant dining 口罩、手套还是机器人？影响消费者对餐厅内用餐的健康风险认知和行为意向的因素

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-19 DOI: 10.1016/j.ijhm.2024.103927

Karen Byrd , Lucheng Wang , Alei Fan , EunSol Her , Stephen Leitch , Yiran Liu

{"title":"Masks, gloves, or robots? Factors influencing consumers’ health risk perceptions and behavioral intentions of in-restaurant dining","authors":"Karen Byrd , Lucheng Wang , Alei Fan , EunSol Her , Stephen Leitch , Yiran Liu","doi":"10.1016/j.ijhm.2024.103927","DOIUrl":"10.1016/j.ijhm.2024.103927","url":null,"abstract":"<div><p>Servers wearing personal protective equipment (i.e., gloves and/or masks) and robot servers received increased attention during the COVID-19 pandemic. However, studies evaluating consumer health-risk perceptions and behavioral intentions related to these interventions <em>post-pandemic</em> are sparse. Therefore, based on perceived risk, social servicescape, and cue utilization theory, two experiments were conducted to examine how servers’ appearance-related health-safety cues (e.g., mask and/or glove-wearing) impacted consumers’ revisit intention (Study 1) and to compare the effect of human vs. robot servers with and without health-safety and sanitation cues (Study 2). Both studies included perceived health risk as a possible mediator. Results revealed that mask-wearing servers (vs. no mask and no glove) decreased consumers’ perceived health risk and that perceived health risk mediated the effect of mask-wearing on revisit intention. Further, consumers preferred the human “safe server” (i.e., with mask) over a “clean and sanitized” robot. Findings provide important insights into post-pandemic restaurant consumer behavior.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103927"},"PeriodicalIF":9.9,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142271468","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The eyes have it: How do gender cues in wine labels influence U.S. women wine consumers? 眼见为实：葡萄酒标签中的性别线索如何影响美国女性葡萄酒消费者？

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-18 DOI: 10.1016/j.ijhm.2024.103930

Ruiying Cai , Demi Shenrui Deng , Christina Geng-qing Chi , Robert J. Harrington

{"title":"The eyes have it: How do gender cues in wine labels influence U.S. women wine consumers?","authors":"Ruiying Cai , Demi Shenrui Deng , Christina Geng-qing Chi , Robert J. Harrington","doi":"10.1016/j.ijhm.2024.103930","DOIUrl":"10.1016/j.ijhm.2024.103930","url":null,"abstract":"<div><p>Little is known about women wine consumers’ reactions to gender cues in marketing communication despite their increasing purchasing power. This research examines the effects of gender cues (feminine vs. masculine) in wine labels on women wine consumers' attitudes, sensory expectations, sensory evaluations, and purchase intentions. Two online experiments and one field test involving 462 valid responses from U.S. women consumers reveal that they hold more favorable attitudes and intentions towards feminine (vs. masculine) wine labels. The moderating effects of in-group gender identification and wine knowledge were discussed. This study responds to calls for more research about women consumers in the hospitality field and extends the application of gender schema theory to hospitality literature. The findings offer updated knowledge on how to approach gender in hospitality marketing, particularly wine marketing. This research enriches hospitality literature in terms of gender marketing and provides substantial practical implications for the wine industry.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103930"},"PeriodicalIF":9.9,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142238555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0