Effect of legal awareness of hotel employees on their job satisfaction: Mediated by organizational trust

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-05-29 DOI:10.1016/j.ijhm.2025.104294

Cem Karatay , Ali Özduran

引用次数: 0

Abstract

Based on the Conservation of resources theory (COR), the purpose of this study was to analyze the correlation between legal awareness (LA), organizational trust (OT), and job satisfaction (JS) of hotel employees in Türkiye. Legal awareness was measured in four categories (Union-collective bargaining law (UCBL), Social insurance and general health insurance law (SIGHIL), Labour law (LL), and Occupational health and safety law (OHSL)). Using a quantitative approach with a rating-scale questionnaire, data were acquired from 229 hotel employees working in three-, four-, and five-star hotels. The findings demonstrate that there is a positive relationship between legal awareness and job satisfaction and this relationship is mediated by organizational trust. In the research, theoretical and practical implications are highlighted, and various suggestions are made for new areas of investigation.

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酒店员工法律意识对工作满意度的影响：组织信任的中介作用

本研究基于资源守恒理论（COR），分析了 rkiye酒店员工法律意识（LA）、组织信任（OT）和工作满意度（JS）之间的关系。法律意识被分为四类（工会-集体谈判法（UCBL）、社会保险和一般健康保险法（SIGHIL）、劳动法（LL）和职业健康和安全法（OHSL））。采用定量方法与评级量表问卷，从229名在三星级、四星级和五星级酒店工作的酒店员工中获得数据。研究结果表明，法律意识与工作满意度之间存在正相关关系，并受组织信任的中介作用。在研究中，强调了理论和实践意义，并对新的研究领域提出了各种建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.