人力资源管理中的人工智能（AI）：组织非人性化和员工负面反应的驱动因素

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-05-26 DOI:10.1016/j.ijhm.2025.104230

Hyejo Hailey Shin , Sungwoo Choi , Hyunsu Kim

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引用次数: 0

摘要

认识到人工智能（AI）在人力资源管理中的应用越来越多，本研究旨在调查人工智能参与人力资源运营对员工反应的影响。研究1考察了人工智能参与人力资源运营对离职倾向的积极影响，在晋升决策背景下，组织非人化介导了离职倾向。在绩效评估背景下，研究2通过组织去人性化考察了人工智能参与人力资源运营对行为反应（离职意向）和态度反应（情感承诺）的影响。研究3测试了组织气候作为人工智能参与人力资源运营、组织非人性化和员工反应之间关系的边界条件，并伴有额外的行为反应（惩罚行为）。研究结果表明，人工智能参与人力资源运营导致组织非人性化加剧，从而引发员工的负面反应。此外，研究发现，在具有协作氛围的组织中，人工智能参与人力资源运营的影响更为显著。

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Artificial Intelligence (AI) in Human Resource Management (HRM): A driver of organizational dehumanization and negative employee reactions

Recognizing the growing use of artificial intelligence (AI) in human resource management, this research aimed to investigate the impact of AI’s involvement in HR operations on employee reactions. Study 1 examined the positive impact of AI’s involvement in HR operations on turnover intention, mediated by organizational dehumanization in the promotion decision context. In the performance evaluation context, Study 2 investigated the effect of AI’s involvement in HR operations on behavioral (turnover intention) and attitudinal (affective commitment) reactions, via organizational dehumanization. Study 3 tested organizational climate as the boundary condition in the relationships between AI’s involvement in HR operations, organizational dehumanization, and employee reactions, with an additional behavioral reaction (punishing behavior). The findings showed that AI’s involvement in HR operations leads to increased organizational dehumanization, thereby evoking negative employee reactions. Furthermore, the effect of AI’s involvement in HR operations was found to be more salient in organizations with a collaborative climate.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.