International Journal of Hospitality Management最新文献_第7页

Words meet photos: How visual content impact rating 文字与照片的碰撞：视觉内容如何影响评级

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103945

Xinxin Liu , Ziqiong Zhang , Rob Law , Zili Zhang

引用次数: 0

Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model 人工智能（AI）意识是否会影响员工为组织发声？跨层次模型

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103947

Qingjin Lin , Lyuqi He

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A systematic literature review of conflict management in hospitality: Towards a multi-stakeholder resource-based conflict-management framework 关于酒店业冲突管理的系统文献综述：建立基于资源的多方利益相关者冲突管理框架

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103937

Ying Wang , Truc H. Le , Anna Kwek , Mengni Fu

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Why does family motivation occur and matter? Evidence from hotel and cruise ship employees 为什么会出现家庭激励？来自酒店和游轮员工的证据

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103933

Meizhen Lin , Yue Li , Xiangli Fan , Yingfang Wang

{"title":"Why does family motivation occur and matter? Evidence from hotel and cruise ship employees","authors":"Meizhen Lin , Yue Li , Xiangli Fan , Yingfang Wang","doi":"10.1016/j.ijhm.2024.103933","DOIUrl":"10.1016/j.ijhm.2024.103933","url":null,"abstract":"<div><div>Supporting one’s family can be a powerful motivator for employees to work hard. However, very few research has been done and has explored the reasons why family motivation matters and how it occurs. Drawing on prosocial motivation theory and action identification theory, we propose that family motivation positively influences employee resilience, particularly when intrinsic motivation and challenge stressors are low. Additionally, perceived organizational support for families enhances family motivation, which in turn bolsters employee resilience. We have collected data from hotel and cruise ship employees to test these hypotheses. Our findings suggest that family motivation significantly strengthens employee resilience, especially in the absence of intrinsic motivation and challenge stressors. Furthermore, perceived organizational family support plays a crucial role in fostering family motivation, which mediates its positive impact on employee resilience. Based on these insights, we recommend that hotel and cruise ship companies cultivate resilient employees by reinforcing family motivation and implementing family-friendly practices.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103933"},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Measuring sustainable business performance in Malaysian hotels: The roles of green information, green innovation strategic orientation, and digital technology implementation 衡量马来西亚酒店的可持续经营业绩：绿色信息、绿色创新战略导向和数字技术实施的作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103935

Ataul Karim Patwary , Cevat Tosun , Arshian Sharif , Noor Azizi Ismail , Abuelhassan Elshazly Abuelhassan

{"title":"Measuring sustainable business performance in Malaysian hotels: The roles of green information, green innovation strategic orientation, and digital technology implementation","authors":"Ataul Karim Patwary , Cevat Tosun , Arshian Sharif , Noor Azizi Ismail , Abuelhassan Elshazly Abuelhassan","doi":"10.1016/j.ijhm.2024.103935","DOIUrl":"10.1016/j.ijhm.2024.103935","url":null,"abstract":"<div><div>This study investigated the relationship between strategic orientation, green innovation, the implementation of digital technology, and financial and non-financial performance. It has also considered the factors of green information proactiveness, transparency, and formality. The research was conducted in the Malaysian hotel industry, using data from 401 employees and 74 managers. Path analysis was performed using partial least squares structural equation modeling. The results indicated that a strategic orientation towards green innovation is positively correlated with green information proactiveness and transparency, that implementing digital technology is positively linked to green information proactiveness and transparency, that the formalization of green information positively impacts financial performance, that non-financial performance is influenced by both proactive and formal green information practices; and that the proactiveness, transparency, and formalization of green information act as mediators in the relationship between green innovation strategic orientation and financial performance. This research provides valuable insights to help the hotel industry move towards a more environmentally responsible and technologically prosperous future by examining these relationships.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103935"},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages 自信还是非自信？自我概念的清晰度如何影响客户对广告信息的反应

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103942

Luqi Wang , Ye Chen , Yuanyi Xu , Zhibin Lin

引用次数: 0

What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors 服务机器人到来后会发生什么？研究机器人使用经验如何促进员工的探索性学习行为

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-27 DOI: 10.1016/j.ijhm.2024.103936

Xin Liu , Lu Zhang , Lishan Xie , Xinhua Guan

{"title":"What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors","authors":"Xin Liu , Lu Zhang , Lishan Xie , Xinhua Guan","doi":"10.1016/j.ijhm.2024.103936","DOIUrl":"10.1016/j.ijhm.2024.103936","url":null,"abstract":"<div><div>Service robots have been widely introduced into the hospitality industry and are being extensively utilized. Most existing research has focused on the customer perspective and explored the antecedents of robotic usage experience, leaving the mechanisms of its work-related consequences unclear. This research provides a causal framework for understanding the relationship between robotic usage experience and employee learning behaviors. Through an online scenario-based experiment and a field survey, the results indicated that the robotic usage experience significantly increases employees’ exploitative and exploratory learning behaviors. Workplace inspiration plays a partial mediating role between them. Moreover, employees’ learning goal orientation positively moderates the relationship between robotic usage experience and workplace inspiration. When employees have a higher learning goal orientation, the impact of robotic usage experience on workplace inspiration becomes stronger. The findings can effectively guide employees to utilize robotic usage experience to promote their learning behaviors, thereby enhancing organizational innovation and competitiveness.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103936"},"PeriodicalIF":9.9,"publicationDate":"2024-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142327144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Influence of robot anthropomorphism on consumer attitudes toward restaurants and service providers 机器人拟人化对消费者对餐厅和服务提供商态度的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-27 DOI: 10.1016/j.ijhm.2024.103939

Yiming Qian, Xiaoang Wan

{"title":"Influence of robot anthropomorphism on consumer attitudes toward restaurants and service providers","authors":"Yiming Qian, Xiaoang Wan","doi":"10.1016/j.ijhm.2024.103939","DOIUrl":"10.1016/j.ijhm.2024.103939","url":null,"abstract":"<div><div>We conducted this study to investigate the influence of robot anthropomorphism on consumers’ attitudes toward restaurants and service providers, focusing on the moderating effects of robot social roles and consumer autonomy. The results of Study 1 revealed that anthropomorphic robots fostered more positive attitudes toward restaurants and service robots than non-anthropomorphic robots when consumers viewed restaurant advertisements. The results of Study 2 revealed that consumers also exhibited more positive attitudes toward anthropomorphic robots compared to non-anthropomorphic robots when picturing restaurant dining experiences. Furthermore, when non-anthropomorphic robots were assigned partner roles and consumers were given the option to choose their servers, attitudes toward these robots improved. Collectively, these findings suggest that anthropomorphism in robots can lead to more positive attitudes, and the acceptance of non-anthropomorphic robots can be enhanced through greater consumer autonomy and the assignment of partner roles. These results provide insight into AI service marketing strategies.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103939"},"PeriodicalIF":9.9,"publicationDate":"2024-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142327145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Seeing isn't always believing: Exploring the influence of misleading photos on consumer responses in hotel industry 眼见不一定为实：探讨误导性照片对酒店业消费者反应的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-27 DOI: 10.1016/j.ijhm.2024.103934

Kashif Ali Khan , Faizan Ali , Usman Khan , Dehua Sun , Salman Alotaibi

{"title":"Seeing isn't always believing: Exploring the influence of misleading photos on consumer responses in hotel industry","authors":"Kashif Ali Khan , Faizan Ali , Usman Khan , Dehua Sun , Salman Alotaibi","doi":"10.1016/j.ijhm.2024.103934","DOIUrl":"10.1016/j.ijhm.2024.103934","url":null,"abstract":"<div><div>This study examines the impact of misleading photos on consumer’s regret, distrust, and anger, leading to negative word-of-mouth communication. Using a scenario-based experimental design, data were collected from 259 participants via Amazon Mechanical Turk (MTurk). The study further examines these interrelationships across leisure and business traveller groups as well as misleading photos posted on hotel’s official website or user-generated content (UGC). Findings reveal significant relationships between misleading photos and negative emotional responses, including regret, distrust, and anger. These emotions, in turn, affect negative word-of-mouth communication, with regret and anger being significant predictors. The multigroup analysis further identifies differences in emotional responses between leisure and business travelers, emphasizing the need for segment-specific marketing strategies. The study's implications highlight the importance of authenticity and transparency in visual marketing to enhance consumer satisfaction and loyalty while minimizing negative emotional responses. The study offers practical insights for hospitality businesses aiming to improve customer experiences and relationships.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103934"},"PeriodicalIF":9.9,"publicationDate":"2024-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142326259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Why do consumers choose online food delivery services? A meta-analytic review 消费者为何选择网上送餐服务？荟萃分析综述

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-25 DOI: 10.1016/j.ijhm.2024.103921

Amit Shankar , Charles Jebarajakirthy , Haroon Iqbal Maseeh , Preeti Nayal , Aman Kumar , Chitra Krishnan

{"title":"Why do consumers choose online food delivery services? A meta-analytic review","authors":"Amit Shankar , Charles Jebarajakirthy , Haroon Iqbal Maseeh , Preeti Nayal , Aman Kumar , Chitra Krishnan","doi":"10.1016/j.ijhm.2024.103921","DOIUrl":"10.1016/j.ijhm.2024.103921","url":null,"abstract":"<div><div>This study proposes a meta-analytic framework with the underpinnings of unified theory of acceptance and use of technology, value-based adoption model, and brand relationship quality theory to summarise online food delivery (OFD) literature. Meta-analytic bivariate analysis was used to test the relationships in the proposed model. Further, by performing moderation analysis, this meta-analysis resolves inconsistencies in the findings reported in the domain’s literature. Performance expectancy, effort expectancy, social influence, facilitating conditions, and perceived risk determine perceived value, while perceived value has a significant positive impact on usage behaviour which in turn triggers satisfaction, trust, and loyalty. Moderation analysis indicates that these effects can vary in the OFD literature depending on various contextual and methodological moderators. This review, being the pioneer meta-analysis in OFD domain, advances the domain’s literature. Practically, the findings provide several implications for enhancing consumers’ perceived value and customer responses to OFD services.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103921"},"PeriodicalIF":9.9,"publicationDate":"2024-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142318734","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0