International Journal of Hospitality Management最新文献

{"title":"Impact of smart door locks on traveler satisfaction on accommodation-sharing platform: An empirical investigation based on generalized random forests","authors":"Yukuan Xu ,&nbsp;Banggang Wu ,&nbsp;Juan Luis Nicolau ,&nbsp;Rob Law ,&nbsp;Shuting Xiang","doi":"10.1016/j.ijhm.2025.104288","DOIUrl":"10.1016/j.ijhm.2025.104288","url":null,"abstract":"<div><div>When deciding on accommodation-sharing platforms, travelers face safety uncertainty because they need to trade or live with unverified strangers. Considering that accommodation-sharing platforms are introducing smart door locks to reduce safety uncertainty, this study contributes to the service-dominant logic framework by introducing uncertainty-mitigating factors that enhance satisfaction in an accommodation-sharing context. Using a dataset on a quasi-experimental design and applying generalized random forests, the results reveal that travelers’ satisfaction increases with room services with smart door locks. The positive effect decreases when room hosts have high credit scores or rooms use real pictures. This study contributes to the literature on uncertainty in the service-dominant logic framework and has methodological implications in using machine learning methods to identify causal relationships. Our findings also provide practical implications for accommodation-sharing platforms and hosts.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104288"},"PeriodicalIF":9.9,"publicationDate":"2025-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144190384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Systematic review of review research in hospitality and tourism: Updates from 2017 to 2023","authors":"Wooyang Kim ,&nbsp;SoJung Lee ,&nbsp;Jeong-Yeol Park ,&nbsp;HyeRyeon Lee ,&nbsp;Nuri Choi","doi":"10.1016/j.ijhm.2025.104310","DOIUrl":"10.1016/j.ijhm.2025.104310","url":null,"abstract":"<div><div>This study provides an updated overview of review studies in Hospitality and Tourism (H&amp;T), focusing on recent thematic interests and shifts in methods, topics, and future research. It conducts a systematic Review of Reviews (ROR), selecting review articles published between 2017 and 2023. Following PRISMA guidelines, the study employs bibliometric analysis and thematic mapping across 230 review studies. By integrating current phenomena with historical insights, the study reveals major types of review research, methodological evolutions, and thematic trends in H&amp;T. It identifies five key future research topics and offers suggestions for high-quality review research. The study emphasizes the need for broader, interdisciplinary approaches to capture the multifaceted nature of the H&amp;T sector and advocates for more rigorous, constructive approaches in review research to ensure inclusivity of H&amp;T stakeholders. As one of the few ROR studies in H&amp;T, this research updates the field’s evolutionary landscape and sets guidelines for future research.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104310"},"PeriodicalIF":9.9,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144178539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Inclusive dining: Insights from families of children with autism spectrum disorder","authors":"Jooyeon Ha ,&nbsp;Kwangsoo Park","doi":"10.1016/j.ijhm.2025.104293","DOIUrl":"10.1016/j.ijhm.2025.104293","url":null,"abstract":"<div><div>This study aims to explore the obstacles faced by families with children with Autism Spectrum Disorder (ASD) when dining out and to provide suggestions for service strategies that restaurants can implement to serve them better. We conducted in-depth interviews with 12 parents of children with ASD to identify challenges when dining out and negotiation strategies for addressing these challenges. Multiple constraints and overcoming strategies when dining out were found among the interviewees. The findings indicate that the challenges are conceptually well explained according to the leisure constraint theory. The findings suggest that establishing inclusive environments promoting acceptance and understanding can foster a welcoming and enjoyable dining experience for these families.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104293"},"PeriodicalIF":9.9,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144184767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The effect of specialized search on digital transformation maturity for improving sustainability: The impact of identity orientation and enabling controls","authors":"Rogério J. Lunkes ,&nbsp;Laura Gomez-Ruiz ,&nbsp;María J. Sánchez-Expósito ,&nbsp;Fabricia S. Rosa","doi":"10.1016/j.ijhm.2025.104314","DOIUrl":"10.1016/j.ijhm.2025.104314","url":null,"abstract":"<div><div>The objective of this study is to analyze the effects of openness in specialized search and digital transformation maturity on sustainability. In this context, the moderating role of organizational identity orientation and enabling controls is explored. To collect the data used in this research, a questionnaire was administered to small and medium-sized hotels in Brazil. The data collected from 190 small hotels were analyzed using partial least square structural equation modeling (PLS-SEM). This research reveals that knowledge seeking from value chain partners (VCPs) affects the level of digital transformation maturity (DTM). In the analyses, we did not find the same effect when the hotel sought research-oriented knowledge from science organization (SCIs). The findings also showed that improving the level of DTM affects economic, social and environmental sustainability. The results showed that a relational organizational identity orientation (RIO) can cause losses by transforming research-oriented external knowledge into internal knowledge. At the same time, individualistic identity (IIO) and collectivistic identity (CIO) can negatively affect the relationship between the VCPs and digital transformation. The conclusions also reveal that enabling controls moderate the relationships between the levels of DTM and sustainability in terms of economic performance. This study improves our understanding of how technology can support the efforts of hotels to achieve their sustainability goals. Specifically, this study investigates how the openness in specialized search affects sustainability through the DTM. This paper contributes to the literature by analyzing the effect of such external knowledge search on DTM and by investigating whether such an effect depends on organizational identity orientation (OIO).</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104314"},"PeriodicalIF":9.9,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144184768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A health-oriented decision model of insect protein bars: Moderated by age and sensory appeal","authors":"Jinha Lee ,&nbsp;Woo Gon Kim ,&nbsp;Kavitha Haldorai ,&nbsp;Christina Soyoung Song ,&nbsp;M. Omar Parvez","doi":"10.1016/j.ijhm.2025.104317","DOIUrl":"10.1016/j.ijhm.2025.104317","url":null,"abstract":"<div><div>This study aims to develop a health benefit promotion model for edible insect food targeting older consumers, using a mixed-methods design. Drawing on the holistic and individualistic theory of health and the AIDA model, the quantitative findings reveal that health consciousness drives health interest, which enhances perceived healthiness and subsequently influences purchase intention and willingness to pay more. Age moderates the relationship between health interest and perceived healthiness, with greater effects seen among older adults, while sensory appeal amplifies the impact of perceived healthiness on behavioral intentions. Building on these results, the qualitative findings provide deeper insights into how these factors shape and contextualize consumer adoption dynamics. The findings highlight the potential of targeting health-conscious older consumers with appealing sensory attributes to increase adoption. These insights offer practical guidance for hospitality practitioners and marketers on effective strategies to position edible insects as a sustainable and appealing addition to mainstream gastronomy.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104317"},"PeriodicalIF":9.9,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144184765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Beyond the hype: Evaluating the impact of generative AI on brand authenticity, image, and consumer behavior in the restaurant industry","authors":"Laiba Ali ,&nbsp;Faizan Ali ,&nbsp;Moh’d Juma Abdalla ,&nbsp;Salman Alotaibi","doi":"10.1016/j.ijhm.2025.104318","DOIUrl":"10.1016/j.ijhm.2025.104318","url":null,"abstract":"<div><div>Grounded in the Stimulus-Organism-Response (S-O-R) framework, this study investigates the impact of Generative Artificial Intelligence (GenAI) adoption on brand authenticity, brand image, and self-brand congruity and their subsequent effects on consumer behavior, including electronic word-of-mouth (e-WOM) and behavioral intention, within the restaurant industry. A scenario-based experimental design was employed, presenting participants with hypothetical situations of restaurants utilizing AI-generated and human-created social media content. MANOVA results revealed that perceived brand authenticity, image, and self-brand congruity were significantly lower in the GenAI condition compared to the human-generated content condition. Multigroup analysis further indicated that while brand authenticity and image had diminished effects on consumer behavior under the GenAI condition, self-brand congruity played a significantly stronger role in driving e-WOM and behavioral intentions. These findings suggest that AI-generated content may weaken traditional brand perception cues, prompting consumers to rely more on internal identity alignment. The study contributes to S–O–R theory by demonstrating how content source (AI vs. human) moderates the pathways from brand perception to behavior and provides actionable guidance for hospitality marketers seeking to balance GenAI integration with consumer expectations for authenticity and personal resonance.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104318"},"PeriodicalIF":9.9,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144184771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Atmosphere, function, and moderation: Congruity, environmental attitude, happiness, and satisfaction in SPA hotels","authors":"Chin-Tsu Chen","doi":"10.1016/j.ijhm.2025.104289","DOIUrl":"10.1016/j.ijhm.2025.104289","url":null,"abstract":"<div><div>This study addresses the overlooked aspect of landscape congruity in customer satisfaction research, providing a fresh perspective by examining the interplay between physical and psychological factors in the hospitality industry. It integrates the rarely explored health-related factors of environmental attitude and happiness. Grounded in environmental psychology and biophilic design principles, the research innovatively investigates how landscape, self, and functional congruity affect satisfaction, with environmental attitudes and happiness as moderators. Structural equation modeling of 486 samples from Taiwan’s hot spring SPA hotels reveals that landscape congruity (β = 0.277), self-congruity (β = 0.263), and functional congruity (β = 0.296) significantly impact both atmospheric (R² = 0.256) and functional satisfaction (R² = 0.352). Atmospheric satisfaction influences functional satisfaction (β = 0.405). Environmental attitude moderates the effects of landscape and self-congruity on atmospheric satisfaction, while happiness moderates the relationship between atmospheric and functional satisfaction. The study provides valuable academic and managerial implications.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104289"},"PeriodicalIF":9.9,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144184772","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Professionalization and performance of multi-unit Airbnb hosts: The effect of geographical distance and geographical diversification","authors":"Taehyee Um ,&nbsp;Minwoo Lee ,&nbsp;Ki-Joon Back ,&nbsp;Tarik Dogru","doi":"10.1016/j.ijhm.2025.104315","DOIUrl":"10.1016/j.ijhm.2025.104315","url":null,"abstract":"<div><div>The purpose of this study is twofold: (1) to examine the extent to which the degree of professionalization affects Airbnb hosts’ listing performance, and (2) to investigate the extent to which geographical distance and geographical diversification affect the relationship between professionalization and listing performance of Airbnb hosts. Based on the postulations of the resource-based view and the extant literature on peer-to-peer (P2P) accommodation, Airbnb listings across seven major Korean cities was analyzed from 2014 to 2024 using panel random-effects model. The findings suggest that the degree of professionalization positively affects listing performance of Airbnb hosts. However, the results further show that geographical distance and geographical diversification negatively influence this effect as costs of operating multi-unit Airbnb listings intensifies with increased geographical distance and diversification. These findings contribute to the extant P2P accommodation research, resource-based view, and hospitality and tourism literature. Theoretical and practical implications are extensively discussed throughout the manuscript.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104315"},"PeriodicalIF":9.9,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144184769","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Perceptual mapping and key factors influencing hotel choices: A web mining approach to Booking.com reviews","authors":"Amin Mojoodi ,&nbsp;Tafazal Kumail ,&nbsp;Seyed Mohammad Ahmadzadeh ,&nbsp;Saeed Jalalian","doi":"10.1016/j.ijhm.2025.104308","DOIUrl":"10.1016/j.ijhm.2025.104308","url":null,"abstract":"&lt;div&gt;&lt;h3&gt;Purpose&lt;/h3&gt;&lt;div&gt;In the hospitality industry, hotel managers have widely considered online customer reviews because they play an essential role in influencing the decisions of potential travelers and improving hotel performance. The purpose of this research is to identify the variables that influence the decisions of hotel customers and to perceptual map brands using the web mining method.&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;h3&gt;Design/methodology/approach&lt;/h3&gt;&lt;div&gt;The research analyzed user comments on the Booking.com website for data entry. Hotel user evaluations on the Booking.com site were gathered textually using Python programming and web scraping techniques. A Python script was developed to get hotel information and reviews from Booking.com. We analyzed the number of 17,446 customer comments on the Booking.com site that were posted between November 2020 and November 2023. Customer comments were carefully pre-processed to start the processing process by removing comments that were not in English or were less than five words long. Finally, 6111 comments entered the processing process.&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;h3&gt;Findings&lt;/h3&gt;&lt;div&gt;According to the findings of this study, 40 variables were identified and categorized into six clusters using the K-Means technique and a dendrogram. The following clusters were sorted by weight and significance: facility stimuli (33.98 %), experimental stimuli (23.88 %), communication stimuli (23.85 %), locational stimuli (13.47 %), sensory stimuli (2.67 %), and hotel smartification stimuli (2.14 %). The silhouette index was used to assess the quality of the discovered clusters, and the resultant value was validated. Following cluster identification and rating, a perceptual map of hotel brands was developed for the two most prominent clusters (facility and experimental stimuli).&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;h3&gt;Practical implications&lt;/h3&gt;&lt;div&gt;By evaluating user comments on competing hotels, managers may improve their strategies for attracting customers and elevating their products. By analyzing online comments and examining the critical elements revealed in this study, hotel managers may formulate and execute plans to improve customer satisfaction and loyalty. Also, The results of this research and the information gathered from analyzing customer feedback can be used to develop targeted marketing strategies. These strategies enable hotel administrators to develop and execute advertising campaigns that attract more clients.&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;h3&gt;Originality/value&lt;/h3&gt;&lt;div&gt;This study used a different approach to evaluating customer opinions than previous research. Analyzing many online customer reviews on a website and identifying variables affecting their satisfaction or dissatisfaction is more reliable than other data collection methods, such as questionnaires. Also, since this study uses web mining, it has advantages over standard research methods. Due to cost and time constraints, we will study a large amount of data that would not be economicall","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104308"},"PeriodicalIF":9.9,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144184766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Senior spa-goers’ potion: Brewing post-trip life satisfaction from the essence of motivations","authors":"Juan Luis Nicolau ,&nbsp;Maria Carlos Lopez ,&nbsp;Elisa Alén ,&nbsp;Trinidad Domínguez Vila","doi":"10.1016/j.ijhm.2025.104292","DOIUrl":"10.1016/j.ijhm.2025.104292","url":null,"abstract":"<div><div>This study analyzes the effect of tourism-related life-enhancing motivations and tourism-related constraints on seniors’ life satisfaction after a visit to a spa. Drawing on expectancy-value, leisure constraints, and social comparison theories, the empirical application conducted in the thermal tourism context finds that tourism-related constraints have no effect on life satisfaction and that tourism-related life-enhancing motivations present a diversity of effects. While some motivations have no effect, others exert a positive effect in absolute terms (novelty) and in relative terms (relaxation and internal motivations) following a reference dependence pattern that is in line with prospect theory. Additionally, reference-dependent motivations present asymmetric effects from different angles: relaxation behaves according to the principles of loss aversion, while internal motivations show, nonetheless, <em>reverse</em> loss aversion. Theoretical frameworks related to motivation may benefit from recognizing the diverse effects of motivations on certain dimensions, such as life satisfaction.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104292"},"PeriodicalIF":9.9,"publicationDate":"2025-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144184770","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}