International Journal of Hospitality Management最新文献_第7页

How are dark kitchens perceived by different cultures? A cross-cultural study in Brazil, Poland, and the United Kingdom 不同的文化如何看待黑暗的厨房？巴西、波兰和英国的跨文化研究

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-28 DOI: 10.1016/j.ijhm.2025.104398

Mariana Piton Hakim , Luis D.’Avoglio Zanetta , Julia Veronesi Vieira , Oli Weatherall , Bobbie Butters , Małgorzata Zdzisława Wiśniewska , Ewa Malinowska , Elke Stedefeldt , Laís Mariano Zanin , Jan Mei Soon-Sinclair , Diogo Thimoteo da Cunha

{"title":"How are dark kitchens perceived by different cultures? A cross-cultural study in Brazil, Poland, and the United Kingdom","authors":"Mariana Piton Hakim , Luis D.’Avoglio Zanetta , Julia Veronesi Vieira , Oli Weatherall , Bobbie Butters , Małgorzata Zdzisława Wiśniewska , Ewa Malinowska , Elke Stedefeldt , Laís Mariano Zanin , Jan Mei Soon-Sinclair , Diogo Thimoteo da Cunha","doi":"10.1016/j.ijhm.2025.104398","DOIUrl":"10.1016/j.ijhm.2025.104398","url":null,"abstract":"<div><div>This study investigates how consumers from Brazil, the United Kingdom, and Poland perceive and evaluate dark kitchens (DK)—delivery-only food services without physical dining areas. Among 859 surveyed consumers, our study first assessed their knowledge and definitions of DKs, revealing substantial cross-country differences in awareness and perception. While most participants recognized DKs as restaurants operating exclusively online or lacking dine-in space, notable minorities, particularly in Brazil and the UK, associated them with informal or substandard establishments, reflecting ongoing skepticism and unfamiliarity. Familiarity with the concept was highest in Poland. Building on these insights, we modeled the drivers of purchase intention, testing the roles of trust in health surveillance, trust in food delivery apps, perceived food safety, quality control, user experience, and social responsibility. Partial least squares structural equation modeling and multigroup analysis identified that food safety, user experience, and social responsibility are consistent predictors of willingness to buy across countries, while institutional trust and quality control effects are culturally contingent. These findings advance theory by demonstrating how cultural context shapes both conceptual understanding and consumer decision-making about dark kitchens, providing actionable guidance for operators and policymakers across diverse markets.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104398"},"PeriodicalIF":8.3,"publicationDate":"2025-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144722078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Real me or digital me? Consumers’ consumption responses to online avatars 真实的我还是数字的我？消费者对网络化身的消费反应

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-26 DOI: 10.1016/j.ijhm.2025.104394

Bowen Yi , Da Shi , Gang Li

{"title":"Real me or digital me? Consumers’ consumption responses to online avatars","authors":"Bowen Yi , Da Shi , Gang Li","doi":"10.1016/j.ijhm.2025.104394","DOIUrl":"10.1016/j.ijhm.2025.104394","url":null,"abstract":"<div><div>Advances in artificial intelligence technology have enabled the creation of digital human avatars, but their roles in online experiential consumption scenarios remain unclear. Through four studies, this research investigates the effects of digital human avatars versus real human avatars on consumers’ responses in online experiential product settings. Drawing on warranting theory, we conducted four studies to examine the underlying mechanisms and boundary conditions of these effects. We demonstrate that compared with real human avatars, digital human avatars elicit lower perceived trustworthiness and a reduced willingness in consumers to engage in social interaction (Study 1). These losses generate subsequent downstream effects on customers’ consumption decisions, with perceived trustworthiness and social interaction willingness serving as serial mediators (Studies 2–4). Additionally, the negative impacts of digital human avatars are moderated by environmental color temperature, as a warm-toned environment alleviates these impacts (Studies 3–4). These insights are valuable for enhancing the roles of digital human avatars in online consumption contexts.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104394"},"PeriodicalIF":9.9,"publicationDate":"2025-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144711728","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A serial mediation model of high-performance work systems: Does intrinsic religiosity matter? 高效工作系统的系列中介模型：内在的宗教信仰重要吗？

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-25 DOI: 10.1016/j.ijhm.2025.104403

Ahmad Abualigah , Elisa Rescalvo-Martin , Qasim Ali Nisar , Osman M. Karatepe

引用次数: 0

The impact of COVID-19 pandemic on tourism employees: was it the last straw? COVID-19大流行对旅游业员工的影响：是最后一根稻草吗？

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-24 DOI: 10.1016/j.ijhm.2025.104402

H. Kader Şanlıöz-Özgen , Demet Ceylan , Asker Kartarı

{"title":"The impact of COVID-19 pandemic on tourism employees: was it the last straw?","authors":"H. Kader Şanlıöz-Özgen , Demet Ceylan , Asker Kartarı","doi":"10.1016/j.ijhm.2025.104402","DOIUrl":"10.1016/j.ijhm.2025.104402","url":null,"abstract":"<div><div>Tourism, as one of the most vulnerable industries, has survived numerous global crises with substantial negative impact on economies, communities, businesses, and individuals. Despite the circumvention of the industry after those experiences of mild and severe crises, COVID-19 pandemic has been the most serious case with deep global impact in every corner of the world leading to the explosion of academic research on a plethora of pandemic aspects. However, research offering insights on tourism and hospitality employees’ experiences, is scarce in the relevant literature in spite of the chronic problems of employee retention, qualified and long-term labor force. Therefore, the aim of this study addresses at examining the experiences of hotel employees in Türkiye during and after COVID-19, which caused sudden and deep changes in the lives following the severe decline in tourism employment and economic problems it ushered in. The data was collected through in-depth interviews with 21 individuals who formerly worked in city or resort hotels at various positions and departments. Two sensemaking perspectives were integrated to find out the consequences of the pandemic leading to the causes and factors to end working in the industry. Study findings offer important insights into pandemic-related dynamics and could support the development of effective tourism policy and practices leading to improve crisis management efforts in the tourism and hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104402"},"PeriodicalIF":9.9,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144703608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring the impact of gross gaming revenue on unemployment and labor force participation rates in Macao 探讨博彩总收入对澳门失业率及劳动参与率的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-23 DOI: 10.1016/j.ijhm.2025.104396

Yecheng Cao, A. George Assaf

引用次数: 0

“I became a child again!” How to stage engaging restaurant experiences modeling the service management process “我又变成了一个孩子！”如何在服务管理过程中塑造引人入胜的餐厅体验

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-22 DOI: 10.1016/j.ijhm.2025.104357

Peter Björk , Tuija Pitkäkoski , Harri Luomala

{"title":"“I became a child again!” How to stage engaging restaurant experiences modeling the service management process","authors":"Peter Björk , Tuija Pitkäkoski , Harri Luomala","doi":"10.1016/j.ijhm.2025.104357","DOIUrl":"10.1016/j.ijhm.2025.104357","url":null,"abstract":"<div><div>There is a lack of comprehensive guidance in service marketing literature on how restaurant managers can effectively design structures, allocate resources, and facilitate interactions to co-create value and foster engaging dining experiences. Through our theory-building research, we address this gap in the hospitality service marketing literature by introducing a new restaurant experience staging management model. This model not only identifies critical elements for cultivating engaging dining experiences but also outlines the executive processes involved in achieving this. Our approach integrates existing theoretical frameworks with practical insights gained from an action research methodology applied to three distinct case studies. We delineate three core staging management functions essential for the effective orchestration of restaurant experiences: leadership, artistic performance delivery and insight creation. We also introduce three organizational support practices that are needed for the maximally effective management of staging engaging restaurant experiences.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104357"},"PeriodicalIF":9.9,"publicationDate":"2025-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144679685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Service failures in ethnic restaurants: Dialect usage serves as a forward-focused way to alleviate negative post-failure consequences 民族餐馆的服务失败：方言的使用是一种前瞻性的方式，可以减轻失败后的负面后果

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-22 DOI: 10.1016/j.ijhm.2025.104391

Lulu Cheng , Juan Liu , Xi Li , Xinwei Li

引用次数: 0

Measuring entrepreneurial potential in fast-paced industries: Scale development for the tourism industry 衡量快节奏产业的创业潜力：旅游业的规模发展

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-22 DOI: 10.1016/j.ijhm.2025.104297

Andreas Schuster , Dominik K. Kanbach , Andreas Kallmuenzer , Sascha Kraus , Franz Rumstadt

{"title":"Measuring entrepreneurial potential in fast-paced industries: Scale development for the tourism industry","authors":"Andreas Schuster , Dominik K. Kanbach , Andreas Kallmuenzer , Sascha Kraus , Franz Rumstadt","doi":"10.1016/j.ijhm.2025.104297","DOIUrl":"10.1016/j.ijhm.2025.104297","url":null,"abstract":"<div><div>This paper develops and validates a scale to measure entrepreneurship in the tourism industry, addressing its unique characteristics such as small businesses, family enterprises, lifestyle-driven behaviors, and destination-specific factors. Existing scales often fail to capture these nuances, limiting the generalizability of tourism entrepreneurship research. This gap is critical for assessing entrepreneurial performance and potential in tourism. Using a systematic literature review, we established a foundation for construct generation based on Grounded Theory. An expert panel reassessed this through the Delphi method, followed by validation via a large-scale survey. The resulting scale is tailored specifically for the tourism sector, enhancing theoretical understanding and offering a practical tool for managers. By addressing a key research gap, this study contributes to more accurate assessments of entrepreneurship in tourism, supporting both academic inquiry and practical applications within this distinctive industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104297"},"PeriodicalIF":9.9,"publicationDate":"2025-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144679684","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Building resilience in tourism firms: Evidence from COVID-19 增强旅游企业的抵御力：来自COVID-19的证据

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-22 DOI: 10.1016/j.ijhm.2025.104395

Carina Ramos Jesus , Luís Miguel Serra Coelho , Célia Maria Quitério Ramos

引用次数: 0

Entrepreneurship in the hospitality and tourism industry: A clustered research agenda 酒店业和旅游业的企业家精神：集群研究议程

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-20 DOI: 10.1016/j.ijhm.2025.104360

Madleen Kipinski , Marcos Ferasso , Tatiana Beliaeva , Sascha Kraus , Andreas Kallmuenzer

引用次数: 0