International Journal of Hospitality Management最新文献_第7页

Managing the risks of job crafting: Three-way interaction model of job crafting on job performance 管理工作制作的风险：工作制作对工作绩效的三向互动模型

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-18 DOI: 10.1016/j.ijhm.2024.104058

Jingyi Bai , Aliana Man Wai Leong , Osman M. Karatepe , Fevzi Okumus

{"title":"Managing the risks of job crafting: Three-way interaction model of job crafting on job performance","authors":"Jingyi Bai , Aliana Man Wai Leong , Osman M. Karatepe , Fevzi Okumus","doi":"10.1016/j.ijhm.2024.104058","DOIUrl":"10.1016/j.ijhm.2024.104058","url":null,"abstract":"<div><div>Very little is known about whether job crafting (JC) reduces employee job performance (JP), and if it does, how such <em>unintended consequences</em> could be lessened. By fusing ideas from situational strength theory and behavioral decision theory into a multilevel framework, we investigate how risk propensity interacting with organizational control mechanisms affects the performance benefits of JC in hospitality businesses. Using a sample of 388 frontline hospitality employees included in 82 teams, we conducted multilevel path analyses via Mplus software and found that the performance benefits of JC were weakened among employees with higher levels of risk propensity. Such a moderating effect was amplified when employees had high levels of job autonomy, while it was weakened for teams with a strong accountability context. Our study offers new theoretical and practical insights by identifying risk propensity as a preventative antecedent to the benefits of JC, with organizational control mechanisms as a crucial qualifier of such effects.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104058"},"PeriodicalIF":9.9,"publicationDate":"2024-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142874760","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How to make consumers tolerate robotic service failures 如何让消费者容忍机器人服务故障

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-18 DOI: 10.1016/j.ijhm.2024.104059

Chundong Zheng , Shuqin Liu , Lingyu Zhao , Ke Ma , Weisha Wang , Han Wang

引用次数: 0

Clustering glamping entrepreneurs with intention desire to action model (IDA): Towards an understanding of entrepreneurial intentions 聚类有意图的glamping企业家-行动欲望模型（IDA）：迈向对企业家意图的理解

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-18 DOI: 10.1016/j.ijhm.2024.104069

Kevin Grande , Raquel Camprubi , Hugues Séraphin

{"title":"Clustering glamping entrepreneurs with intention desire to action model (IDA): Towards an understanding of entrepreneurial intentions","authors":"Kevin Grande , Raquel Camprubi , Hugues Séraphin","doi":"10.1016/j.ijhm.2024.104069","DOIUrl":"10.1016/j.ijhm.2024.104069","url":null,"abstract":"<div><div>Entrepreneurial Intention (EI) research is relatively scant in tourism and hospitality management. Demand and supply of camping and glamping businesses are growing rapidly over the world. This study is important from a theoretical point of view, as it seeks to understand the mechanism and determine whether there are profiles of entrepreneurial intentions in hospitality businesses. To do so, this study addresses the entrepreneurial topic that has never been covered in the context of outdoor hospitality and deconstructs the literature review on the context of glamping to create the Intention Desire to Action (IDA) conceptual model for analyzing glamping entrepreneurial intentions. Based on a multidimensional data perspective, this study describes different EI profiles in the glamping sector. From a practical perspective, this research provides a tool for policymakers and financial funds to understand the constraints of entrepreneurs to create and relaunch glamping business. This study ends by arguing the need for a plan to relaunch and safeguard the thousands of closed outdoor hospitalities during this last decade.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104069"},"PeriodicalIF":9.9,"publicationDate":"2024-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142874762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The effect of perceived brand betrayal on brand hate, avoidance-like and attack-like strategies: A comparative study of customers with/without past negative experiences 感知到的品牌背叛对品牌厌恶、类回避和类攻击策略的影响：有/没有负面经历顾客的比较研究

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-17 DOI: 10.1016/j.ijhm.2024.104056

Nasrin Rasouli , S. Mostafa Rasoolimanesh , Mohammad Alimohammadirokni , Ayatollah Momayez

{"title":"The effect of perceived brand betrayal on brand hate, avoidance-like and attack-like strategies: A comparative study of customers with/without past negative experiences","authors":"Nasrin Rasouli , S. Mostafa Rasoolimanesh , Mohammad Alimohammadirokni , Ayatollah Momayez","doi":"10.1016/j.ijhm.2024.104056","DOIUrl":"10.1016/j.ijhm.2024.104056","url":null,"abstract":"<div><div>This study explores the impact of perceived brand betrayal on two types of brand hate and their subsequent effects on consumer behavioral responses. It also investigates how these relationships vary between customers with/without past negative experiences. Data about luxury hotels were obtained using an online survey in Iran. Partial least squares structural equation modeling was used for data analysis<strong>.</strong> The findings indicate that perceived betrayal positively influences passive and active brand hate, leading to negative behavioral responses. Moreover, a significant difference was found between the two groups of customers with/without past negative experiences regarding the effect of perceived betrayal on active hate and the effect of active hate on negative behavioral responses. By applying appraisal theory, this study provides a unique contribution by examining avoidance and attack strategies as behavioral consequences of service failures and comparing their impacts on customers with/without past negative experiences.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104056"},"PeriodicalIF":9.9,"publicationDate":"2024-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142874764","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The translation aesthetics of brand names and their effect on bilingual consumers’ engagement with luxury hotels

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-17 DOI: 10.1016/j.ijhm.2024.104054

Yang Zhang, Cheng-Yuan Chen, Si-Fan Liu, Zhi-Xuan Li

{"title":"The translation aesthetics of brand names and their effect on bilingual consumers’ engagement with luxury hotels","authors":"Yang Zhang, Cheng-Yuan Chen, Si-Fan Liu, Zhi-Xuan Li","doi":"10.1016/j.ijhm.2024.104054","DOIUrl":"10.1016/j.ijhm.2024.104054","url":null,"abstract":"<div><div>This study examines Chinese bilingual consumers’ perceptions of the hotel brand name translation (HBNT) aesthetic, its potentially differentiated effects on their engagement with brands, and the indirect effect of brand authenticity and cultural appeal indicators on activity. Based on three experimental studies - text presentation experiment, audio playback experiment, and a mixed experiment that included text, audio, and explanation, ANOVA analysis indicated that the HBNT with beauty of sound produced the strongest engagement whereas HBNT with beauty of form produced the lowest engagement. The study also revealed that brand authenticity has a partial mediation effect within the nexus between HBNT aesthetic and consumer engagement. Furthermore, cultural symbolism has been identified as a moderator between the HBNT aesthetic and consumer brand engagement if the consumers illustrate higher level of cultural symbolism perception. These findings provide practical recommendations for international luxury hotel brands regarding successful participation and enhancement of the Chinese market.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104054"},"PeriodicalIF":9.9,"publicationDate":"2024-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143101565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Customer word-of-mouth for generative AI: Innovation and adoption in hospitality and tourism 生成式人工智能的客户口碑：酒店和旅游业的创新和采用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-17 DOI: 10.1016/j.ijhm.2024.104070

Pipatpong Fakfare , Noppadol Manosuthi , Jin-Soo Lee , Heesup Han , Minkyoung Jin

{"title":"Customer word-of-mouth for generative AI: Innovation and adoption in hospitality and tourism","authors":"Pipatpong Fakfare , Noppadol Manosuthi , Jin-Soo Lee , Heesup Han , Minkyoung Jin","doi":"10.1016/j.ijhm.2024.104070","DOIUrl":"10.1016/j.ijhm.2024.104070","url":null,"abstract":"<div><div>Generative artificial intelligence (AI), such as ChatGPT, is increasingly utilized to facilitate decision-making processes in various aspects of our lives, including travel activities. Despite its growing adoption in the travel service industry, a research gap focusing on the innovation characteristics of ChatGPT, customer adoption, and word-of-mouth (WOM) remains. By utilizing stringent methodologies through variable- and case-based approaches, this study explores the influence of ChatGPT innovation characteristics and customer adoption factors in inducing WOM. The formal set-theoretic approach further explores the intersections between the empirical model, theory, and outcome (WOM). The results provide novel insights into customer WOM for generative AI, examining whether innovation attributes, such as relative benefits, complexity and compatibility, and/or states of customer adoption factors -- particularly in terms of cognitive, affective, and behavioral response individually or in combination -- contribute to WOM, thereby leading to theoretical and practical implications in the hospitality and tourism industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"126 ","pages":"Article 104070"},"PeriodicalIF":9.9,"publicationDate":"2024-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142874769","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Understanding customer complaints from negative online hotel reviews: A BERT-based deep learning approach 从负面在线酒店评论中理解客户投诉：基于bert的深度学习方法

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-14 DOI: 10.1016/j.ijhm.2024.104057

Wuhuan Xu , Zhong Yao , Yuanhong Ma , Zeyu Li

引用次数: 0

The nexus between green HRM, employee well-being, and citizenship behavior: Exploring the mediating role of employee sustainability and motivation

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-14 DOI: 10.1016/j.ijhm.2024.104053

Muhammad Asim Shahzad , Xiaoxiang Wang , Zhengguo Li , Muhammad Junaid

引用次数: 0

May AI come in? Generative AI shaping gender diverse recruitment in the hospitality industry 人工智能可以进来吗？生成式人工智能塑造酒店业的性别多元化招聘

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-14 DOI: 10.1016/j.ijhm.2024.104061

Kedarnath Thakur , Aarushi Singh , M. Srimannarayana

引用次数: 0

High-performance work systems in job demands-resources theory: Implications for employee burnout and quality of life 工作需求-资源理论中的高绩效工作系统：对员工职业倦怠和生活质量的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-12-13 DOI: 10.1016/j.ijhm.2024.104066

Daniel Dorta-Afonso , Laura Romero-Domínguez

引用次数: 0