氛围、功能与适度：SPA酒店的和谐、环境态度、幸福感与满意度

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-05-31 DOI:10.1016/j.ijhm.2025.104289

Chin-Tsu Chen

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引用次数: 0

摘要

本研究解决了客户满意度研究中被忽视的景观一致性方面，通过检查酒店行业中物理和心理因素之间的相互作用，提供了一个新的视角。它整合了很少探索的环境态度和幸福的健康相关因素。该研究以环境心理学和亲生物设计原则为基础，创新性地探讨了景观、自我和功能一致性如何影响满意度，并以环境态度和幸福感为调节因子。对486家台湾温泉SPA酒店样本进行结构方程建模，结果显示景观一致性（β = 0.277）、自我一致性（β = 0.263）和功能一致性（β = 0.296）对酒店的氛围满意度（R²= 0.256）和功能满意度（R²= 0.352）均有显著影响。大气满意度影响功能满意度（β = 0.405）。环境态度调节景观和自我和谐对环境满意度的影响，而幸福感调节环境满意度和功能满意度的关系。该研究提供了有价值的学术和管理意义。

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Atmosphere, function, and moderation: Congruity, environmental attitude, happiness, and satisfaction in SPA hotels

This study addresses the overlooked aspect of landscape congruity in customer satisfaction research, providing a fresh perspective by examining the interplay between physical and psychological factors in the hospitality industry. It integrates the rarely explored health-related factors of environmental attitude and happiness. Grounded in environmental psychology and biophilic design principles, the research innovatively investigates how landscape, self, and functional congruity affect satisfaction, with environmental attitudes and happiness as moderators. Structural equation modeling of 486 samples from Taiwan’s hot spring SPA hotels reveals that landscape congruity (β = 0.277), self-congruity (β = 0.263), and functional congruity (β = 0.296) significantly impact both atmospheric (R² = 0.256) and functional satisfaction (R² = 0.352). Atmospheric satisfaction influences functional satisfaction (β = 0.405). Environmental attitude moderates the effects of landscape and self-congruity on atmospheric satisfaction, while happiness moderates the relationship between atmospheric and functional satisfaction. The study provides valuable academic and managerial implications.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.