{"title":"A hidden bias: How organizational identification impacts organizational favoritism","authors":"Thais Guisard, William Hebl, Juan M. Madera","doi":"10.1016/j.ijhm.2025.104307","DOIUrl":"10.1016/j.ijhm.2025.104307","url":null,"abstract":"<div><div>To explain resistance to DEI efforts, research has primarily focused on demographic factors, such as race and gender, leaving a gap in understanding the role of psychological factors like organizational identification (OID). Using two studies with hospitality professionals, this study addresses this gap by revealing that high levels of OID can lead to an unintended consequence: employees with strong identification with their organization are less likely to recognize workplace inequities. This relationship is mediated by OCB-loyalty, where highly identified employees engage in behaviors that promote the organization externally, reinforcing their positive bias. Perceived workplace inequities was positively related to the perceived utility of DEI. These findings highlight the complexity of OID, while it can enhance loyalty, it may also obscure employees' recognition of the inequities DEI programs aim to address.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104307"},"PeriodicalIF":9.9,"publicationDate":"2025-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144204189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ahmad Mohammad Herzallah , Raed A.M. Iriqat , Mohammad Husni Hamed , Karam Zaki , Ahmed K. Elnagar
{"title":"Green synergy in hospitality: Unveiling the nexus between environmentally sustainable practices and hotel green performance","authors":"Ahmad Mohammad Herzallah , Raed A.M. Iriqat , Mohammad Husni Hamed , Karam Zaki , Ahmed K. Elnagar","doi":"10.1016/j.ijhm.2025.104301","DOIUrl":"10.1016/j.ijhm.2025.104301","url":null,"abstract":"<div><div>The main purpose of the study is to examine the mediating role of green innovation (GI) and the moderating role of stakeholder engagement (SE) in the impact of environmental sustainability practices (ESPs) on green performance (PERF) in the hospitality sector based in Egypt. Data were collected from 236 employees of Egypt's 5-star hotels. The data were analyzed in Smart-PLS.The findings demonstrate that higher levels of environmental sustainability practices (support for host communities (S), waste management (W), and conservation projects (C) and green product innovation (Gpro), as well as green process innovation (Gprc), <strong>lead to improved measures of green performance</strong>. Therefore, green product innovation and green process innovation partially mediate environmental sustainability practices and green performance linkages. Furthermore, the findings confirm that SE moderates the direct and indirect impact of environmental sustainability practices on hotel green performance, using green innovation as a <strong>mediating mechanism</strong>.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104301"},"PeriodicalIF":9.9,"publicationDate":"2025-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144204190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Linh Tran-Thi-My , Myung Ja Kim , Ji-Hwan Yoon , Kevin Kam Fung So
{"title":"How do tourists perceive digitized hotel reservations? Theories of behavioral reasoning and innovation resistance with UTAUT2","authors":"Linh Tran-Thi-My , Myung Ja Kim , Ji-Hwan Yoon , Kevin Kam Fung So","doi":"10.1016/j.ijhm.2025.104324","DOIUrl":"10.1016/j.ijhm.2025.104324","url":null,"abstract":"<div><div>Hoteliers and crypto businesses use nonfungible tokens (NFTs) to create digitized hotel reservations to help hotels increase their occupancy rates and reduce their dependence on intermediaries. Although NFTs have considerable potential, research on such assets in the hospitality industry is limited. By integrating behavioral reasoning theory, innovation resistance theory, and UTAUT2, this study examines the factors that can affect tourists’ intention to adopt digitized hotel reservations in a developing country (i.e., Vietnam) and a developed country (i.e., South Korea). This study conducts partial least squares structural equation modeling and multigroup analysis to evaluate the research framework and compare tourists from the two countries (Vietnam and Korea). Findings reveal that the functional benefits of digitized hotel reservations constitute the main factors that can influence the intention of the Vietnamese tourists, whereas psychological benefits mainly drive the intention of the Korean tourists.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104324"},"PeriodicalIF":9.9,"publicationDate":"2025-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144204188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jennifer Nicole Elston , Luís Manuel Rodrigues Coelho , Rúben Miguel Torcato Peixinho
{"title":"Show me the money: A systematic literature review on financial transparency and USALI’s global adoption challenges","authors":"Jennifer Nicole Elston , Luís Manuel Rodrigues Coelho , Rúben Miguel Torcato Peixinho","doi":"10.1016/j.ijhm.2025.104312","DOIUrl":"10.1016/j.ijhm.2025.104312","url":null,"abstract":"<div><div>This systematic literature review explores the adoption and implementation of the Uniform System of Accounts for the Lodging Industry (USALI) across 25 studies, including academic articles and grey literature. This review aims to shed light on the diverse experiences of hotels adopting USALI by examining its impact on financial transparency, cost allocation practices, benchmarking capabilities, and sustainability reporting within the global hospitality sector. While larger, chain-affiliated hotels tend to benefit from full compliance, smaller independent hotels often struggle due to limited resources and the system’s complexity. The introduction of the 12th edition of USALI in 2024, which includes new Energy, Water, and Waste (EWW) metrics to promote sustainability, presents additional challenges for smaller hotels. Findings underscore the importance of USALI for benchmarking and management within hospitality units and highlight the need for future research into simplified, scalable USALI solutions. Such developments would make this management accounting system more accessible to smaller hotels and emerging markets, allowing them to realize its long-term financial benefits.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104312"},"PeriodicalIF":9.9,"publicationDate":"2025-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144204185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Alicia Orea-Giner , Francesc Fusté-Forné , Mohammad Soliman
{"title":"How do tourists perceive green customer-love service in restaurants? A qualitative exploration of ai and human collaboration","authors":"Alicia Orea-Giner , Francesc Fusté-Forné , Mohammad Soliman","doi":"10.1016/j.ijhm.2025.104300","DOIUrl":"10.1016/j.ijhm.2025.104300","url":null,"abstract":"<div><div>Tourism and hospitality producer–consumer dynamics require social technology. Online reviews significantly influence restaurant service and encourage repeat visits and referrals. In response to online reviews, this qualitative research examines tourists' perceptions of a Green Customer-Love Service system in restaurants, based on artificial intelligence (AI) and human co-creation. The originality of this research lies in the proposed framework, which suggests responding to both positive and negative reviews to build customer satisfaction, trust, and loyalty. Findings indicate that ‘green customer-love service’ requires strategic communication, operational efficiency, and personalization. Sustainable practices in food tourism emphasize authenticity and transparency. Human–machine collaboration, particularly in AI-driven feedback management, could strengthen the connection between technology and sustainability.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104300"},"PeriodicalIF":9.9,"publicationDate":"2025-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144204184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Seongseop (Sam) Kim , Amare Yaekob Chiriko , Wei Quan , Jongsik Yu , Heesup Han
{"title":"Impact of workplace bullying on intrusive thoughts and ideation of anti-corporate activities: A function of hotel workers’ distress and emotion regulation","authors":"Seongseop (Sam) Kim , Amare Yaekob Chiriko , Wei Quan , Jongsik Yu , Heesup Han","doi":"10.1016/j.ijhm.2025.104320","DOIUrl":"10.1016/j.ijhm.2025.104320","url":null,"abstract":"<div><div>This study examines the psychological effects of workplace bullying in the hospitality industry, focusing on its role in triggering intrusive thoughts and anti-corporate ideation among hotel employees. A mixed-methods approach was used: qualitative interviews with industry experts informed the development of context-specific bullying indicators, followed by a quantitative survey of 416 hotel employees in China. Structural equation modeling revealed that verbal abuse and discriminatory treatment significantly increased feelings of loneliness, which in turn led to intrusive thoughts and anti-corporate attitudes. While distress tolerance and emotion regulation moderated the effects of alienation and discrimination on loneliness, they had no buffering effect on verbal abuse. The findings emphasize the psychological mechanisms underlying employee responses to bullying and contribute to both social exchange theory and practical interventions aimed at promoting emotional resilience and safer workplace environments in the hospitality sector.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104320"},"PeriodicalIF":9.9,"publicationDate":"2025-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144204183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Xingyu Wang , Aysin Pasamehmetoglu , Osman M. Karatepe , Fevzi Okumus
{"title":"A trait activation theory lens on hospitality employees’ ethicality at work: Unveiling the dark side of error tolerance","authors":"Xingyu Wang , Aysin Pasamehmetoglu , Osman M. Karatepe , Fevzi Okumus","doi":"10.1016/j.ijhm.2025.104260","DOIUrl":"10.1016/j.ijhm.2025.104260","url":null,"abstract":"<div><div>While literature on ethicality among hospitality employees is emerging, understanding the context within which individuals choose to behave ethically or unethically is still in its infancy. Taking a holistic “person-environment” view, this paper draws upon the trait activation theory (TAT) to examine the impact of Machiavellianism as an individual disposition on employees’ moral disengagement as well as ethicality-related behaviors, contingent on perceived error tolerance at work. The results from multi-wave and multi-source data collected among employees in fine dining rooms reveal that employees high on Machiavellianism are more likely to be morally disengaged when they perceive a higher level of error tolerance. Furthermore, this moral disengagement subsequently results in creative unethical behavior but lessens rule compliance. Implications for business practices are provided, along with suggested directions for future research.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104260"},"PeriodicalIF":9.9,"publicationDate":"2025-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144195028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Zihao Wu , Ji Wen , Chuming Hu , Zan Huang , Yan Huang , Hanhan Wang
{"title":"When indulgence meets self-discipline: Exploring the effect of vice-virtue bundle’s contagion potential on food purchase intention","authors":"Zihao Wu , Ji Wen , Chuming Hu , Zan Huang , Yan Huang , Hanhan Wang","doi":"10.1016/j.ijhm.2025.104303","DOIUrl":"10.1016/j.ijhm.2025.104303","url":null,"abstract":"<div><div>Virtue foods in vice-virtue bundle help consumers alleviate guilt associated with indulgent consumption, enhancing their preference for the bundle. However, few studies explored whether there are cues in vice-virtue bundle can further enhance consume intention for the bundle. This study explores how contagion cues in vice-virtue bundle can strengthen consumer purchase intention for bundle through three online experiments set in the context of foodservice industry. Results indicate that high contagion potential vice-virtue bundle increases consumers’ perceived entitativity, leading them to perceive a transfer of healthy essence from virtue foods to vice foods. Consumers exhibit a higher purchase intention for high contagion potential vice-virtue bundle. The vice-virtue bundle label moderates the indirect effect of perceived entitativity and transferred essence. This study offers novel insights into the mechanism of contagion effect, and provides implications for foodservice enterprises and consumers’ health management.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104303"},"PeriodicalIF":9.9,"publicationDate":"2025-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144195029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The impact of hotel job stress on psychological contracts and proactive behavior: The moderating role of cynicism","authors":"Peihua Zhou , Jian Ming Luo , Hong Chen","doi":"10.1016/j.ijhm.2025.104299","DOIUrl":"10.1016/j.ijhm.2025.104299","url":null,"abstract":"<div><div>Job pressure in hotels is increasing daily and is an important factor affecting employee behaviour and organisational performance. This study discusses the impact of hotel job stress on psychological contracts (PC) and proactive behaviour and introduces the concept of cynicism as a moderating variable. For this purpose, structural equation modelling was applied to analyse the questionnaire data collected from 389 hotel employees. Research results indicate that job stress has a negative effect on psychological contracts and proactive behaviour, whilst PC has a positive effect on proactive behaviour. Additionally, cynicism can negatively regulate the relationship between PC and proactive behaviour. This study provides practical and theoretical suggestions for organisational leaders and managers.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104299"},"PeriodicalIF":9.9,"publicationDate":"2025-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144195027","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Do hotels' green efforts lead guests to adopt sustainable behaviors? Mediating roles of perceived motives, gratitude, and green trust","authors":"Elodie Manthé , Caroline Morrongiello , Lydie Bonnefoy-Claudet , Marjolaine Bezançon , Anil Bilgihan","doi":"10.1016/j.ijhm.2025.104302","DOIUrl":"10.1016/j.ijhm.2025.104302","url":null,"abstract":"<div><div>The tourism industry's environmental impact, particularly on carbon dioxide emissions and waste generation, underscores imperatives for sustainable practices, especially in the hotel sector. Despite hotels’ substantial efforts to adopt sustainable measures, such actions might not influence guests’ perceptions or behaviors. Therefore, this research investigates the underlying mechanisms of the effects of hotels’ green efforts on guests’ pro-environmental behavioral intentions (PEBI). Grounded in motive attribution theory, which it extends by incorporating gratitude and green trust as mediating variables, this multi-study research elucidates the role of guests' perceptions of hotel motives in shaping guests’ responses to hotels’ green efforts. The first study (N = 178) examines whether hotel sustainability practices enhance PEBI; it introduces guests’ perceptions of hotel motives, gratitude, and green trust as mediating factors. The second study (N = 327) explores the nuanced impacts of different types of green efforts and hotel categories on the observed mediation. A third study (N = 1215) validates and extends the model across diverse samples, ensuring the robustness and consistency of findings. This study contributes to theoretical understanding and offers practical insights for hotel managers seeking to optimize their sustainability initiatives to drive guests’ pro-environmental behaviors.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104302"},"PeriodicalIF":9.9,"publicationDate":"2025-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144190383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}