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Measuring the relational benefits of private club membership: A factor analytic evaluation 衡量私人俱乐部会员资格的关系利益：因素分析评估
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-16 DOI: 10.1016/j.ijhm.2024.103971
Millicent Njeri , Nathaniel D. Line , James O. Uanhoro , Jeff Allen , Kim Williams
{"title":"Measuring the relational benefits of private club membership: A factor analytic evaluation","authors":"Millicent Njeri ,&nbsp;Nathaniel D. Line ,&nbsp;James O. Uanhoro ,&nbsp;Jeff Allen ,&nbsp;Kim Williams","doi":"10.1016/j.ijhm.2024.103971","DOIUrl":"10.1016/j.ijhm.2024.103971","url":null,"abstract":"<div><div>Understanding the relational benefits private club members seek and experience is important to both club managers and researchers. However, there is limited research of such benefits in the hospitality literature. To address this gap, this study operationalizes a multidimensional scale reflective of the relational benefits private club members experience as a result of their relationship with their club. A sample of private club members from an athletics club and a beach club is used to operationalize the scale. Additionally, as a methodological contribution, this study implements a factor analytical approach that emphasizes the use of Bayesian estimation and the consideration of multiple model specifications that relax the local independence and simple structure assumptions associated with general factor analysis approaches. This contribution is suggested as best practice for all researchers using factor analysis for multidimensional construct operationalization.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103971"},"PeriodicalIF":9.9,"publicationDate":"2024-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142441241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A methodological exploration of generative artificial intelligence (AI) for efficient qualitative analysis on hotel guests’ delightful experiences 生成式人工智能（AI）用于酒店客人愉悦体验高效定性分析的方法论探索
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-16 DOI: 10.1016/j.ijhm.2024.103974
Hala Sun , MiRan Kim , Soyeon Kim , Laee Choi
{"title":"A methodological exploration of generative artificial intelligence (AI) for efficient qualitative analysis on hotel guests’ delightful experiences","authors":"Hala Sun ,&nbsp;MiRan Kim ,&nbsp;Soyeon Kim ,&nbsp;Laee Choi","doi":"10.1016/j.ijhm.2024.103974","DOIUrl":"10.1016/j.ijhm.2024.103974","url":null,"abstract":"<div><div>This study explores the use of generative artificial intelligence (AI), specifically ChatGPT, in analyzing qualitative data on hotel guests’ delightful experiences. To assess the utility and trustworthiness of ChatGPT as a supplementary tool, we compared human coding, guided by Grounded Theory and Qualitative Content Analysis method, with AI-augmented coding using developed prompts in analyzing survey data. Our findings reveal that the majority of ChatGPT's themes and codes of customer delight closely match those identified by human coders, suggesting its potential to streamline data analysis. However, there are also notable differences, as human coders emphasized customer-to-customer interactions and safety and security, which were not identified by ChatGPT. The research contributes to hospitality literature by establishing a methodology for using ChatGPT in qualitative analysis, highlighting its efficiency in analyzing comments and open-ended survey data.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103974"},"PeriodicalIF":9.9,"publicationDate":"2024-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142441242","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Service task compatibility for human staff vs. service robots: Roles of product type and brand level 人类员工与服务机器人的服务任务兼容性：产品类型和品牌水平的作用
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-15 DOI: 10.1016/j.ijhm.2024.103952
Seonjeong (Ally) Lee , Haemoon Oh
{"title":"Service task compatibility for human staff vs. service robots: Roles of product type and brand level","authors":"Seonjeong (Ally) Lee ,&nbsp;Haemoon Oh","doi":"10.1016/j.ijhm.2024.103952","DOIUrl":"10.1016/j.ijhm.2024.103952","url":null,"abstract":"<div><div>This study explores when customers prefer service staff to service robots, or vice versa, based on uncertainty reduction theory. This study also investigates the moderating role of product type and brand level in the relationship between service agent type and experience satisfaction through perceived credibility and customer attitude. Two 2×2 between-subject experiments were conducted to test the moderated serial mediation models with product type in Study 1 and brand level in Study 2. Results show that customers tend to show higher experience satisfaction via perceived credibility and attitude toward the service agent type when they interact with service staff for inquiries of experiential products and upscale brands, compared to material products and casual brands. The study offers ways to maximize customer experience satisfaction by interactively and optimally deploying service agents and service robots for guest recommendation services, depending on the type of product and the level of brand.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103952"},"PeriodicalIF":9.9,"publicationDate":"2024-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142437908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Innovation in Crisis. The role of leadership and dynamic capabilities for a more innovative hospitality industry 危机中的创新。领导力和动态能力对提高酒店业创新能力的作用
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-14 DOI: 10.1016/j.ijhm.2024.103946
Anna M. Burton , Astrid Dickinger
{"title":"Innovation in Crisis. The role of leadership and dynamic capabilities for a more innovative hospitality industry","authors":"Anna M. Burton ,&nbsp;Astrid Dickinger","doi":"10.1016/j.ijhm.2024.103946","DOIUrl":"10.1016/j.ijhm.2024.103946","url":null,"abstract":"<div><div>This paper investigates the relationship between leadership and dynamic capabilities as drivers of innovation in the hospitality industry. Utilizing data from hospitality executives, we examine how different leadership styles impact the formation of dynamic capabilities and service innovations during unprecedented crises. This research expands extant literature by showcasing how different leadership styles impact different dynamic capabilities and in turn, innovation. We identify that innovative hospitality firms differ from non-innovative firms in their level of dynamic capability development and regarding the extent to which different leadership styles impact dynamic capabilities. The findings suggest practical implications for hospitality businesses and provide insights that can benefit policymakers in their design of a more resilient industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103946"},"PeriodicalIF":9.9,"publicationDate":"2024-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142434367","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corporate social responsibility needs base philosophy: An integrative multidimensional approach to hospitality employees’ green innovative behaviors 企业社会责任需要基础理念：酒店业员工绿色创新行为的多维度综合方法
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-11 DOI: 10.1016/j.ijhm.2024.103943
Shaoping Jiang , Sughra Bibi , Jiaying Lyu , Asif Khan , Zhichen Li
{"title":"Corporate social responsibility needs base philosophy: An integrative multidimensional approach to hospitality employees’ green innovative behaviors","authors":"Shaoping Jiang ,&nbsp;Sughra Bibi ,&nbsp;Jiaying Lyu ,&nbsp;Asif Khan ,&nbsp;Zhichen Li","doi":"10.1016/j.ijhm.2024.103943","DOIUrl":"10.1016/j.ijhm.2024.103943","url":null,"abstract":"<div><div>This study addresses a critical research gap in understanding the mechanisms through which corporate social responsibility (CSR) influences green innovative behaviors (GIBs) among hospitality industry employees. Despite increasing recognition of the importance of sustainability, little is known about how CSR initiatives can effectively motivate employees to engage in GIBs. This research aims to explore the conditions under which instrumental CSR (ICSR) and volunteer CSR (VCSR) foster GIBs, with a focus on the mediating roles of meaningfulness (MGF) and positive emotions (PE) and the moderating effect of perceived sustainability policy (PSP). Utilizing a survey method, data were collected from 430 hotel employees to test the proposed multi-level model. The findings reveal that MGF and PE partially mediate the impact of both ICSR and VCSR on GIBs. Furthermore, PSP was found to significantly enhance the effectiveness of CSR initiatives, particularly when initial levels of ICSR, VCSR, MGF, and PE were low. The study offers theoretical implications by integrating self-determination and need satisfaction theories with CSR research, and practical implications by providing a roadmap for hospitality organizations to strategically leverage CSR for sustainability. Future research should consider longitudinal studies and explore the role of cultural factors in CSR-GIB dynamics.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103943"},"PeriodicalIF":9.9,"publicationDate":"2024-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142424521","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Attributes of pet-friendly hotels: What matters to consumers? 宠物友好型酒店的属性：消费者关心什么？
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103944
Lu Zhang , Sean McGinley , Zhenxing (Eddie) Mao , Xin Liu
{"title":"Attributes of pet-friendly hotels: What matters to consumers?","authors":"Lu Zhang ,&nbsp;Sean McGinley ,&nbsp;Zhenxing (Eddie) Mao ,&nbsp;Xin Liu","doi":"10.1016/j.ijhm.2024.103944","DOIUrl":"10.1016/j.ijhm.2024.103944","url":null,"abstract":"<div><div>As more customers choose to travel with their pets, pet-friendly hotel needs have also increased. This research aims to shed light on the physical and service attributes of pet-friendly hotels by using a mixed-method approach. Study 1 analyzed online TripAdvisor reviews using a netnography approach to assess consumer perceptions and evaluations of pet-friendly hotels. The results listed critical attributes for pet-friendly hotels from customer perspectives, revealing specific consumer needs regarding the utilitarian and hedonic values these hotels offer. In Study 2, we conducted an experiment to examine the distinct effects of hedonic and utilitarian attributes on consumers. Our study revealed that when hotels provide high utilitarian attributes, consumers respond positively regardless of the status of hedonic attributes. However, when utilitarian attribute values are low, high hedonic attributes are needed to drive positive consumer attitudes. Such findings highlighted the relative importance of hedonic and utilitarian attributes for practitioners.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103944"},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corrigendum to “Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale” [Int. J. Hosp. Manag. 123C (2024) 103924] 对 "制定综合度假村（IR）环境、社会和公司治理（ESG）衡量标准 "的更正[Int. J. Hosp. Manag. 123C (2024) 103924]
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103948
Yae-Na Park , Simon Hyungsup Hahn , Choong-Ki Lee , Jaewook Kim , Ki-Joon Back
{"title":"Corrigendum to “Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale” [Int. J. Hosp. Manag. 123C (2024) 103924]","authors":"Yae-Na Park ,&nbsp;Simon Hyungsup Hahn ,&nbsp;Choong-Ki Lee ,&nbsp;Jaewook Kim ,&nbsp;Ki-Joon Back","doi":"10.1016/j.ijhm.2024.103948","DOIUrl":"10.1016/j.ijhm.2024.103948","url":null,"abstract":"","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103948"},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142530831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The unexpected sales boost of the rating gap and review gap for hotels: An expectation confirmation perspective 评分差距和评论差距对酒店销售的意外促进：期望确认的视角
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103940
Pan Jiang , Zhiguo Zhu , Peiyao Zhou , Weiyue Li
{"title":"The unexpected sales boost of the rating gap and review gap for hotels: An expectation confirmation perspective","authors":"Pan Jiang ,&nbsp;Zhiguo Zhu ,&nbsp;Peiyao Zhou ,&nbsp;Weiyue Li","doi":"10.1016/j.ijhm.2024.103940","DOIUrl":"10.1016/j.ijhm.2024.103940","url":null,"abstract":"<div><div>Consumers typically compare information before making decisions. Only when the two types of information are consistent in admitting high service quality are consumers motivated to book a hotel. However, the impact of the attitude gap between similar information sources on consumer booking behavior remains unexplored. Drawing on expectation confirmation theory, we investigate the influence of the rating gap and review gap on hotel sales. Additionally, we explore the moderating effect of hotel popularity. Through archival and experimental analyses, we found that (1) both the rating and review gap have a significantly positive effect on hotel sales, (2) the review gap has a more positive effect on hotel sales than the rating gap, and (3) hotel popularity amplifies the effects of both the rating gap and the review gap on hotel sales. Our findings provide valuable managerial insights for service providers to improve hotel sales in dynamic environments.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103940"},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142330064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Do authentic dimensions and customer knowledge affect overall authenticity and revisit intention via interacting gastronomic experience? Perspective on ethnic restaurants 通过交互式美食体验，真实性维度和顾客知识会影响整体真实性和再次光顾意向吗？民族餐厅透视
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103941
Islam Elbayoumi Salem , Hassan Aideed , Muna Ahmed Ali Akaak , Reem Sultan Rashed Al Isaii , Ahmed Magdy
{"title":"Do authentic dimensions and customer knowledge affect overall authenticity and revisit intention via interacting gastronomic experience? Perspective on ethnic restaurants","authors":"Islam Elbayoumi Salem ,&nbsp;Hassan Aideed ,&nbsp;Muna Ahmed Ali Akaak ,&nbsp;Reem Sultan Rashed Al Isaii ,&nbsp;Ahmed Magdy","doi":"10.1016/j.ijhm.2024.103941","DOIUrl":"10.1016/j.ijhm.2024.103941","url":null,"abstract":"<div><div>Authenticity has been widely acknowledged as a pivotal determinant in the success of ethnic restaurants. This study explores the influence of authentic dimensions and customer knowledge on the overall authenticity and revisits intention of Omani ethnic restaurants by moderating the gastronomic experience. Using a positivist approach, data were collected from 330 customers of Omani ethnic restaurants in Oman. All dimensions of authenticity (atmosphere, food, service, and price) have a positive influence on revisit intention. Concurrently, empirical evidence substantiates that customer knowledge significantly and positively impacts customers' perceptions of authenticity and revisit intention. Gastronomic experience moderates the association between overall authenticity and revisit intention. Overall authenticity mediates the influence of authenticity dimensions revisit intention, except true to self. The study contributes to the literature on the importance of authenticity and customer knowledge in the success of ethnic restaurants. It provides valuable insights for restaurant managers and marketers in Oman.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103941"},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142330092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Words meet photos: How visual content impact rating 文字与照片的碰撞：视觉内容如何影响评级
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-10-01 DOI: 10.1016/j.ijhm.2024.103945
Xinxin Liu , Ziqiong Zhang , Rob Law , Zili Zhang
{"title":"Words meet photos: How visual content impact rating","authors":"Xinxin Liu ,&nbsp;Ziqiong Zhang ,&nbsp;Rob Law ,&nbsp;Zili Zhang","doi":"10.1016/j.ijhm.2024.103945","DOIUrl":"10.1016/j.ijhm.2024.103945","url":null,"abstract":"<div><div>The fit information of multi-modal user-generated content has its unique value but is understudied. This study investigated how the fit between photos and text within a hotel review influences tourist rating behavior. Employing deep learning technologies and econometric analysis shows that the fit between photos and text has an inverted U-shape effect on tourists’ ratings using online hotel review data from Qunar.com. The dispersion of ratings and the number of reviews can weaken the above effect; this is due to the varying level of cognitive resources tourists possess. Endogeneity bias from text and photos is excluded by conducting the two-stage residual analysis. The information uncertainty reduction mechanism is tested between photo-text fit and ratings. This paper provides valuable insights for practitioners regarding user-generated content management in hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"123 ","pages":"Article 103945"},"PeriodicalIF":9.9,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142419592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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