International Journal of Hospitality Management最新文献_第5页

What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors 服务机器人到来后会发生什么？研究机器人使用经验如何促进员工的探索性学习行为

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-27 DOI: 10.1016/j.ijhm.2024.103936

{"title":"What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors","authors":"","doi":"10.1016/j.ijhm.2024.103936","DOIUrl":"10.1016/j.ijhm.2024.103936","url":null,"abstract":"<div><div>Service robots have been widely introduced into the hospitality industry and are being extensively utilized. Most existing research has focused on the customer perspective and explored the antecedents of robotic usage experience, leaving the mechanisms of its work-related consequences unclear. This research provides a causal framework for understanding the relationship between robotic usage experience and employee learning behaviors. Through an online scenario-based experiment and a field survey, the results indicated that the robotic usage experience significantly increases employees’ exploitative and exploratory learning behaviors. Workplace inspiration plays a partial mediating role between them. Moreover, employees’ learning goal orientation positively moderates the relationship between robotic usage experience and workplace inspiration. When employees have a higher learning goal orientation, the impact of robotic usage experience on workplace inspiration becomes stronger. The findings can effectively guide employees to utilize robotic usage experience to promote their learning behaviors, thereby enhancing organizational innovation and competitiveness.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142327144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Influence of robot anthropomorphism on consumer attitudes toward restaurants and service providers 机器人拟人化对消费者对餐厅和服务提供商态度的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-27 DOI: 10.1016/j.ijhm.2024.103939

引用次数: 0

Seeing isn't always believing: Exploring the influence of misleading photos on consumer responses in hotel industry 眼见不一定为实：探讨误导性照片对酒店业消费者反应的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-27 DOI: 10.1016/j.ijhm.2024.103934

{"title":"Seeing isn't always believing: Exploring the influence of misleading photos on consumer responses in hotel industry","authors":"","doi":"10.1016/j.ijhm.2024.103934","DOIUrl":"10.1016/j.ijhm.2024.103934","url":null,"abstract":"<div><div>This study examines the impact of misleading photos on consumer’s regret, distrust, and anger, leading to negative word-of-mouth communication. Using a scenario-based experimental design, data were collected from 259 participants via Amazon Mechanical Turk (MTurk). The study further examines these interrelationships across leisure and business traveller groups as well as misleading photos posted on hotel’s official website or user-generated content (UGC). Findings reveal significant relationships between misleading photos and negative emotional responses, including regret, distrust, and anger. These emotions, in turn, affect negative word-of-mouth communication, with regret and anger being significant predictors. The multigroup analysis further identifies differences in emotional responses between leisure and business travelers, emphasizing the need for segment-specific marketing strategies. The study's implications highlight the importance of authenticity and transparency in visual marketing to enhance consumer satisfaction and loyalty while minimizing negative emotional responses. The study offers practical insights for hospitality businesses aiming to improve customer experiences and relationships.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142326259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Why do consumers choose online food delivery services? A meta-analytic review 消费者为何选择网上送餐服务？荟萃分析综述

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-25 DOI: 10.1016/j.ijhm.2024.103921

引用次数: 0

How signal portfolios affect success in equity-based crowdfunding: Evidence from the Chinese hotel industry 信号组合如何影响股权众筹的成功：来自中国酒店业的证据

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-25 DOI: 10.1016/j.ijhm.2024.103938

引用次数: 0

Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale 制定综合度假村（IR）的环境、社会和公司治理（ESG）衡量标准

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-25 DOI: 10.1016/j.ijhm.2024.103924

引用次数: 0

Lookism in hospitality and tourism workplaces: A multilevel review and research agenda 酒店和旅游工作场所的 "外观主义"：多层次审查和研究议程

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-24 DOI: 10.1016/j.ijhm.2024.103909

{"title":"Lookism in hospitality and tourism workplaces: A multilevel review and research agenda","authors":"","doi":"10.1016/j.ijhm.2024.103909","DOIUrl":"10.1016/j.ijhm.2024.103909","url":null,"abstract":"<div><div>By analyzing 47 articles on lookism of employees in Hospitality-Tourism workplaces published up to March 2023 in hospitality and non-hospitality journals, this study provides a systematic review of lookism and synthesizes the findings into a multilevel conceptual framework of its antecedents and consequences. Findings indicate factors at the individual-, job-, organizational- and institutional-level are antecedents to lookism of employees and job candidates, with stigmatization, prejudice and stereotypes, gendered job context, aesthetic labor and Human Resource Management practices emphasizing aesthetic labor and physical appearance requirements, and a lack of anti-discrimination legislation respectively influencing lookism. While we find “institutionalized lookism” and “individualized lookism” operate at the individual and organizational levels, in the absence of institutionalized lookism, individualized lookism can still manifest because of the prejudices and stereotypes held by hiring managers and recruiters. Reduced applicant hireability, and other career outcomes, job attitudes, and psychological and health outcomes are employee-level consequences of lookism.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142314109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Smart service quality in hospitality – A quantitative assessment using MCDM and clustering methods 酒店业的智能服务质量--利用 MCDM 和聚类方法进行量化评估

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-24 DOI: 10.1016/j.ijhm.2024.103931

{"title":"Smart service quality in hospitality – A quantitative assessment using MCDM and clustering methods","authors":"","doi":"10.1016/j.ijhm.2024.103931","DOIUrl":"10.1016/j.ijhm.2024.103931","url":null,"abstract":"<div><div>Technology is transforming the Hospitality and Tourism (H&T) sector from a “high-touch, face-to-face” to a “high-tech, low-touch” service sector. This changing landscape necessitates a reconfiguration of the traditional service quality dimensions. To make the renowned Service Quality (SERVQUAL) model relevant in today’s dramatically different landscape, this study proposes an extended SERVQUAL framework that incorporates smart service quality as a key dimension. Using the best-worst method (BWM), the relative importance of the extended SERVQUAL dimensions is assessed from the consumers’ perspective. Furthermore, the discrepancies amongst different consumer groups are identified using latent class clustering. The findings identify rather balanced preference ratios across quality dimensions and age groups; yet, reliability is the most preferred service dimension, while smart service quality is the least. The analysis results imply several important insights into the weighted importance ranking of quality dimensions and the nuanced preferences of data-driven customer segments, being valuable both from theoretical and managerial perspectives.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0278431924002433/pdfft?md5=510e630fa7e0f96faa5f449c662c8783&pid=1-s2.0-S0278431924002433-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142311356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Discovery of smart hotels’ competitiveness based on online reviews 根据在线评论发现智能酒店的竞争力

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-23 DOI: 10.1016/j.ijhm.2024.103926

{"title":"Discovery of smart hotels’ competitiveness based on online reviews","authors":"","doi":"10.1016/j.ijhm.2024.103926","DOIUrl":"10.1016/j.ijhm.2024.103926","url":null,"abstract":"<div><div>The rapid expansion of smart hotels in recent years has aroused researchers' interest in their competitiveness. While previous research has identified factors influencing the competitiveness of smart hotels, little effort has been devoted to understanding the specific competitive strengths and weaknesses of individual smart hotels. This study addresses the research gap by proposing a novel artificial intelligence framework that analyzes the competitive strengths and weaknesses of smart hotels based on online review data. The framework employs aspect-level sentiment analysis, outlying aspect mining, and theory of lodging to identify detailed competitive strengths and weaknesses of smart hotels from different perspectives. The effectiveness of the proposed framework is demonstrated through a case study of major smart hotels worldwide. The results extend the theory of lodging by incorporating new factors related to smart hotels and provide valuable insights that can help smart hotel practitioners develop strategies to enhance competitiveness at the firm, brand, and market levels.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S027843192400238X/pdfft?md5=85ee31f217ddc6c877b867df07f93bbc&pid=1-s2.0-S027843192400238X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142306416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality 重要的好客思想：真正好客的 "人工智能意识 "新理论

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-09-23 DOI: 10.1016/j.ijhm.2024.103928

引用次数: 0