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International Journal of Hospitality Management最新文献

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How and when illegitimate tasks affect hospitality employees’ service sabotage? The roles of psychological contract breach and collectivism 非法任务如何以及何时影响酒店员工的服务破坏？心理契约违约与集体主义的作用
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-14 DOI: 10.1016/j.ijhm.2025.104347
Zhuanzhuan Sun, Yanping Yu
{"title":"How and when illegitimate tasks affect hospitality employees’ service sabotage? The roles of psychological contract breach and collectivism","authors":"Zhuanzhuan Sun,&nbsp;Yanping Yu","doi":"10.1016/j.ijhm.2025.104347","DOIUrl":"10.1016/j.ijhm.2025.104347","url":null,"abstract":"<div><div>Illegitimate tasks are becoming increasingly prevalent in the hospitality industry, yet their adverse effects have been largely understated. Grounded in social exchange theory, the present research explores how and when illegitimate tasks impact hospitality employee’ service sabotage. A three-wave, dual-source survey involving 215 supervisor-employee dyads from 9 hotels indicated that illegitimate tasks induced hospitality employees’ psychological contract breach, which in turn accounted for a significant increase in service sabotage. Meanwhile, employee collectivism lessened the damaging impact of illegitimate tasks on psychological contract breach and subsequent service sabotage. In light of these findings, this study provided theoretical contributions, practical implications, and suggestions for future research.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104347"},"PeriodicalIF":9.9,"publicationDate":"2025-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144281181","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Measuring and predicting national differences in tipping customs: A critical review 衡量和预测小费习俗的国家差异：一个批判性的评论
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-13 DOI: 10.1016/j.ijhm.2025.104343
Michael Lynn
{"title":"Measuring and predicting national differences in tipping customs: A critical review","authors":"Michael Lynn","doi":"10.1016/j.ijhm.2025.104343","DOIUrl":"10.1016/j.ijhm.2025.104343","url":null,"abstract":"<div><div>A review of research on the predictors of national tipping customs found that they varied with national characteristics likely to affect motivations for and against tipping and/or exposure to other pro-tipping cultures. However, numerous methodological problems undermine confidence in the theoretical processes underlying these effects. In addition, inconsistencies in findings raise questions about which effects are real and how generalizable they are. Measures of national customary tip sizes based on travel guides show weak convergent validity, so some of the inconsistencies may be attributable to weak measurement. Other potential sources of inconsistency are low statistical power and the effects of untested moderator variables. Better measures of national customary tip amounts based on worldwide surveys of national populations are needed as are larger sample sizes and more tests of moderation effects. Such measures and research would benefit researchers, hospitality/tourism businesses, and international tourists alike.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104343"},"PeriodicalIF":9.9,"publicationDate":"2025-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Green workforce in tourism and hospitality: A systematic review and future research agenda 旅游业和酒店业的绿色劳动力：系统回顾和未来研究议程
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-13 DOI: 10.1016/j.ijhm.2025.104325
Karim Mahran , Bassam A. Ibrahim , Hesham Albarrak , Ahmed A. Elamer
{"title":"Green workforce in tourism and hospitality: A systematic review and future research agenda","authors":"Karim Mahran ,&nbsp;Bassam A. Ibrahim ,&nbsp;Hesham Albarrak ,&nbsp;Ahmed A. Elamer","doi":"10.1016/j.ijhm.2025.104325","DOIUrl":"10.1016/j.ijhm.2025.104325","url":null,"abstract":"<div><div>This systematic review synthesizes insights from 74 high-ranking journal articles to explore the role of a green workforce in promoting environmental stewardship within the tourism and hospitality industry. Using bibliometric and thematic analysis, the review tracks the development of the green workforce concept, identifies key research themes, and highlights gaps in existing literature. The study proposes 15 research directions to advance understanding and application of employee engagement in sustainability. These propositions aim to refine future research, improve theoretical frameworks, and offer practical guidance for industry leaders. The findings are intended to help managers optimize human resource strategies to bolster sustainability efforts, contributing valuable academic and practical insights to the field.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104325"},"PeriodicalIF":9.9,"publicationDate":"2025-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Eco-friendly behavior as a moderator: How responsible leadership shapes environmental performance through organizational green culture in the hospitality industry? 作为调节因素的环保行为：负责任的领导如何通过酒店行业的组织绿色文化塑造环境绩效？
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-13 DOI: 10.1016/j.ijhm.2025.104346
Murat Ak , Mehmet Ali Turkmenoglu , Hany Elbardan , Hüseyin Yüce
{"title":"Eco-friendly behavior as a moderator: How responsible leadership shapes environmental performance through organizational green culture in the hospitality industry?","authors":"Murat Ak ,&nbsp;Mehmet Ali Turkmenoglu ,&nbsp;Hany Elbardan ,&nbsp;Hüseyin Yüce","doi":"10.1016/j.ijhm.2025.104346","DOIUrl":"10.1016/j.ijhm.2025.104346","url":null,"abstract":"<div><div>This research examines the influence of responsible leadership on environmental performance and organizational green culture within the hospitality sector. In light of increasing environmental challenges, responsible leadership—defined by its stakeholder-oriented approach—has emerged as a critical driver of sustainable practices. The research tests a conceptual model using data from 572 employees and managers in four- and five-star hotels in Antalya, Türkiye. Key hypotheses include the positive effects of responsible leadership on both environmental performance and organizational green culture. Additionally, this study investigates the mediating role of green culture and the moderating effect of employees' eco-friendly behavior. Results confirm that responsible leadership positively impacts environmental performance and green culture, with green culture partially mediating this relationship. Furthermore, eco-friendly behavior amplifies the influence of green culture on environmental outcomes. The findings emphasize the importance of integrating responsible leadership and cultivating a green organizational culture to enhance sustainability efforts. Practical implications for hospitality management include prioritizing sustainability-oriented leadership and fostering eco-conscious behaviors among employees. Future research may explore longitudinal data and expand the model to different cultural contexts.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104346"},"PeriodicalIF":9.9,"publicationDate":"2025-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From laughter to order: Examining how and when employee humor mitigates customer mistreatment 从笑声到秩序：研究员工幽默如何以及何时减轻对客户的虐待
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-12 DOI: 10.1016/j.ijhm.2025.104335
Jingyou Zhao , Mingyan Han , Xiao Yuan , Xiaohui Ma
{"title":"From laughter to order: Examining how and when employee humor mitigates customer mistreatment","authors":"Jingyou Zhao ,&nbsp;Mingyan Han ,&nbsp;Xiao Yuan ,&nbsp;Xiaohui Ma","doi":"10.1016/j.ijhm.2025.104335","DOIUrl":"10.1016/j.ijhm.2025.104335","url":null,"abstract":"<div><div>While interest in how to mitigate customer mistreatment in the hotel context is increasing, few studies have examined this issue from the perspective of employee behavior. To address this gap, we focus on the role of humor and examine how and when employee humor can mitigate customer mistreatment. By integrating affective event theory and social exchange theory, we propose that employee humor can reduce customer mistreatment by increasing customer positive affect. Moreover, the influence of employee humor on customer positive affect as well as the indirect influence of employee humor on customer mistreatment through customer positive affect are particularly pronounced among female customers compared with male customers. We find support for our predictions in a field study (Study 1) and a scenario experiment (Study 2). Overall, this study advances existing studies on humor and customer mistreatment and provides insightful implications for managers to foster healthy and sustainable employee-customer interactions.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104335"},"PeriodicalIF":9.9,"publicationDate":"2025-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Restaurants’ online ratings: To appear or not to appear in TV competition shows 餐馆的在线评分：参加或不参加电视竞赛节目
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-12 DOI: 10.1016/j.ijhm.2025.104309
Oriol Anguera-Torrell , Giovanni Giusti , Josep Maria Raya
{"title":"Restaurants’ online ratings: To appear or not to appear in TV competition shows","authors":"Oriol Anguera-Torrell ,&nbsp;Giovanni Giusti ,&nbsp;Josep Maria Raya","doi":"10.1016/j.ijhm.2025.104309","DOIUrl":"10.1016/j.ijhm.2025.104309","url":null,"abstract":"<div><div>Restaurant TV reality shows have become very popular. One specific format involves various restaurants competing to become the best in their local region. The restaurants appearing in them get much visibility and can become famous for better or worse, potentially affecting their online ratings. This paper empirically analyzes the causal effect of featuring in one of these shows in Catalonia (Spain) on online restaurant ratings. To this end, we create two fictitious versions of the participating restaurants by separately considering those ratings whose associated reviews are in Catalan -which viewers of the show can potentially write- and those in languages not commonly spoken in Catalonia. Fictitious restaurants based on Catalan reviews serve as our treated group, while the others act as controls. Then, using a staggered difference-in-differences approach, we estimate a positive effect of the show on the number of reviews but not the average rating, yielding critical implications.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104309"},"PeriodicalIF":9.9,"publicationDate":"2025-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144261769","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Robots' anthropomorphic designs: Psychological mechanism of consumer acceptance in restaurant contexts of service success, failure, and recovery 机器人的拟人化设计：餐馆服务成功、失败和恢复情境下消费者接受的心理机制
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-11 DOI: 10.1016/j.ijhm.2025.104322
Wanyan Cheng , Johye Hwang
{"title":"Robots' anthropomorphic designs: Psychological mechanism of consumer acceptance in restaurant contexts of service success, failure, and recovery","authors":"Wanyan Cheng ,&nbsp;Johye Hwang","doi":"10.1016/j.ijhm.2025.104322","DOIUrl":"10.1016/j.ijhm.2025.104322","url":null,"abstract":"<div><div>Anthropomorphic designs significantly affect the acceptance of service robots; however, consumer perceptions vary widely. This study examined how different anthropomorphic designs (mechanoid, animal-like, and humanoid) influence emotional and cognitive responses and acceptance in service scenarios (success, failure, and recovery). Study 1 explored anthropomorphism in successful services by focusing on emotions, perceived competence, warmth, and acceptance. It found that animal-like robots evoked the most positive emotions and warmth, while humanoid robots displayed higher competence but also elicited more negative emotions. Study 2 investigated failure contexts, considering failure attribution, and revealed that the interaction between anthropomorphic designs and failure severity affects psychological responses. Severe failures reduced warmth toward humanoid robots but paradoxically increased it for animal-like and mechanoid robots. Study 3 explored service recovery, considering recovery attribution, and showed that human intervention improves recovery perceptions, highlighting the need for intervention in mechanoid robot recovery and enhancing self-correction in animal-like and humanoid robots.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104322"},"PeriodicalIF":9.9,"publicationDate":"2025-06-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144255379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Dynamics of hotel bookings: Identifying key drivers of hotel conversion rate 酒店预订动态：确定酒店转换率的关键驱动因素
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-06 DOI: 10.1016/j.ijhm.2025.104313
Piero Luchi , Cindy Yoonjoung Heo , Luís Nobre Pereira , Luciano Viverit , Daniele Contessi
{"title":"Dynamics of hotel bookings: Identifying key drivers of hotel conversion rate","authors":"Piero Luchi ,&nbsp;Cindy Yoonjoung Heo ,&nbsp;Luís Nobre Pereira ,&nbsp;Luciano Viverit ,&nbsp;Daniele Contessi","doi":"10.1016/j.ijhm.2025.104313","DOIUrl":"10.1016/j.ijhm.2025.104313","url":null,"abstract":"<div><div>All hotels receive numerous booking requests every day, either directly or through online travel agencies, but only a small percentage of these requests are converted into reservations. Low conversion rates generate an additional layer of uncertainty into the hotel demand function and pose a challenge for revenue maximization. Consequently, optimizing the conversion rate is a top priority for all hotel managers. Despite its importance, the factors influencing the conversion rate are not yet well understood. This longitudinal study aimed to identify the factors that explain seasonal variations in the conversion rate, providing insights to optimize it. By segmenting stay dates using machine learning algorithms and employing a logistic regression model to predict the probability of conversion per segment, this innovative research proposes a framework for conversion rate optimization. The research note contributes a new data mining methodology that can be implemented in machine learning algorithms to enhance conversion rates</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104313"},"PeriodicalIF":9.9,"publicationDate":"2025-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144222588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Agglomeration and competition dynamic effects on hotels pricing strategies in Venice 集聚与竞争动态对威尼斯酒店定价策略的影响
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-06 DOI: 10.1016/j.ijhm.2025.104298
Giovanni Angelini , Michele Costa , Andrea Guizzardi
{"title":"Agglomeration and competition dynamic effects on hotels pricing strategies in Venice","authors":"Giovanni Angelini ,&nbsp;Michele Costa ,&nbsp;Andrea Guizzardi","doi":"10.1016/j.ijhm.2025.104298","DOIUrl":"10.1016/j.ijhm.2025.104298","url":null,"abstract":"<div><div>Many studies highlight the significance of agglomeration and spatial competition as factors influencing dynamic pricing strategies in hospitality. Our research advances the literature by examining the interaction between agglomeration benefits and competition drawback along the booking curve. To this aim, we propose a two-step Structural Vector Autoregressive (SVAR) approach that accounts for time-variant factors such as daily seasonality, room quality, and rate fences. Our findings reveal a non-linear “U-shaped” pattern of negative competition effects along the booking window, with stronger impacts observed in last-minute and very early bookings. The positive externalities associated with agglomeration increased as the advance booking period shortened. Even in times of crisis, such as during COVID-19, clustering continues to exert a slightly positive effect on rates, particularly for last-minute bookings. Overall, our research contributes to the literature on hotel revenue management and underscores the importance of integrating spatial factors into dynamic pricing models to support decision-making.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104298"},"PeriodicalIF":9.9,"publicationDate":"2025-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144230512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Do ethics, locavorism, and engagement stimulate memorable wine tourism and hospitality experiences? A moral identity perspective 道德、本土主义和参与是否会激发令人难忘的葡萄酒旅游和酒店体验？道德认同视角
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2025-06-05 DOI: 10.1016/j.ijhm.2025.104323
Babak Taheri , Endrit Kromidha , Girish Prayag , Martin Gannon
{"title":"Do ethics, locavorism, and engagement stimulate memorable wine tourism and hospitality experiences? A moral identity perspective","authors":"Babak Taheri ,&nbsp;Endrit Kromidha ,&nbsp;Girish Prayag ,&nbsp;Martin Gannon","doi":"10.1016/j.ijhm.2025.104323","DOIUrl":"10.1016/j.ijhm.2025.104323","url":null,"abstract":"<div><div>Across tourism and hospitality research, the memorability of experiences is no longer primarily contingent upon the object of consumption, but instead increasingly driven by ethical considerations capable of stimulating consumer engagement therein. Focusing on locavorism, and deploying the lens of moral identity theory, we address a research gap in this direction via convergent parallel mixed methods. This includes in-depth interviews (n = 21), which contextualize consumer engagement in translating ethical mindedness and locavorism into memorable tourism and hospitality experiences, and survey data (n = 960) from travelers visiting wineries in Cappadocia (Turkey) to evaluate a conceptual model linking key constructs in this study. Findings reveal how personal traits, environmental factors, and social interactions shape memorable wine tourism experiences, informing debates on ethics, locavorism, and sustainability, with implications for marketing, entrepreneurship, and regional development policies.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104323"},"PeriodicalIF":9.9,"publicationDate":"2025-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144212649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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