International Journal of Hospitality Management最新文献_第5页

“They” threaten my work: How AI service robots negatively impact frontline hotel employees through organizational dehumanization

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-20 DOI: 10.1016/j.ijhm.2025.104162

Tao Xu , Yu-Hao Zheng , Jinhua Zhang , Zixuan Wang

引用次数: 0

Linking big data on environmental conservation and predictive analytics to market pioneering of hotel firms: Can green open innovation intervene?

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-19 DOI: 10.1016/j.ijhm.2025.104156

Trong Tuan Luu

{"title":"Linking big data on environmental conservation and predictive analytics to market pioneering of hotel firms: Can green open innovation intervene?","authors":"Trong Tuan Luu","doi":"10.1016/j.ijhm.2025.104156","DOIUrl":"10.1016/j.ijhm.2025.104156","url":null,"abstract":"<div><div>In pursuit of competitive advantage, hotel firms need to succeed in market pioneering. Nonetheless, how green data-driven mechanisms promote hotel market pioneering is not fully understood. Informed by dynamic resource and capability perspective, this research aims to examine how big data on environmental conservation and predictive analytics (BDECPA) (i.e., analyzing big data on environmental conservation to provide predictions for firm decisions) shapes market pioneering through the mechanisms of green open innovation (i.e., green innovation using external and internal knowledge) and BDECPA acceptance. The data collected from managers and employees working in hotels in an Asia-Pacific context were employed for multilevel analysis. The results revealed green open innovation as a mediator between BDECPA routinization and assimilation and hotel firms’ market pioneering. BDECPA acceptance positively moderated the indirect effects of BDECPA routinization and assimilation. These results extend the stream of data analytics research by uncovering market pioneering benefit of BDECPA and the mechanisms underlying the effects of BDECPA. These findings suggest to hotel firms the salience of integrating BDECPA into business strategy in leveraging green open innovation and market pioneering.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104156"},"PeriodicalIF":9.9,"publicationDate":"2025-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143644823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The role of chefs’ creativity in food waste management in professional kitchens

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-19 DOI: 10.1016/j.ijhm.2025.104183

Hakan Sezerel , Hare Kılıcaslan , Viachaslau Filimonau , Esranur Dülger

引用次数: 0

Going above and beyond for your own sake? An integrated model of hotel employees’ OCB, workplace thriving, and perceived control

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-19 DOI: 10.1016/j.ijhm.2025.104169

Jing Liu , Emily Ma , Wei Zhong , Bing Hu

{"title":"Going above and beyond for your own sake? An integrated model of hotel employees’ OCB, workplace thriving, and perceived control","authors":"Jing Liu , Emily Ma , Wei Zhong , Bing Hu","doi":"10.1016/j.ijhm.2025.104169","DOIUrl":"10.1016/j.ijhm.2025.104169","url":null,"abstract":"<div><div>While the existing research has paid great attention to how organizational citizenship behaviors (OCBs) benefit organizations, coworkers, and customers as OCB targets, this study examined the potential desirable outcomes that OCBs bring to individual OCB performers. Furthermore, despite the consensus regarding the importance of OCBs, previous research has predominantly focused on their antecedents and motivational mechanisms. Fewer studies, like this one, have been directed at the consequences of OCBs. Drawing on a socially embedded approach to thriving and enablement, this study tested a theoretical model of employees’ OCBs and consequences to themselves. By employing a multi-stage research design, empirical data were collected in three waves from 549 hospitality frontline employees. The results generally supported the theoretical model and suggested that employees’ performance of OCB can positively influence their subjective well-being through the identified affective, cognitive, and relational mediating mechanisms (i.e., workplace thriving and perceived control). Practical implications for hospitality management were also discussed.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104169"},"PeriodicalIF":9.9,"publicationDate":"2025-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143644691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Robo-tipping with a purpose: The role of perceived fairness, altruistic motives, and perception of the organization

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-19 DOI: 10.1016/j.ijhm.2025.104188

Emi Moriuchi , Samantha Murdy

引用次数: 0

My coworker is a robot: The impact of collaboration with AI on employees' impression management concerns and organizational citizenship behavior

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-19 DOI: 10.1016/j.ijhm.2025.104179

Shizhen Bai, Xiaoxue Zhang

引用次数: 0

Facing the next chapter of smartness: Designing smarter hospitality customer experience with artificial intelligence of things (AIoT)

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-19 DOI: 10.1016/j.ijhm.2025.104163

Hsuan Hsu

{"title":"Facing the next chapter of smartness: Designing smarter hospitality customer experience with artificial intelligence of things (AIoT)","authors":"Hsuan Hsu","doi":"10.1016/j.ijhm.2025.104163","DOIUrl":"10.1016/j.ijhm.2025.104163","url":null,"abstract":"<div><div>The Artificial Intelligence of Things (AIoT)—a concept rarely explored in previous research—can effectively and precisely employ machine learning-based artificial intelligence (AI) to deliver not only personalized but also relational customer experience. This study investigated the role of AIoT in enhancing the intelligence of smart hospitality customer experience through a mixed-methods approach. The methodology encompassed in-depth interviews with experts from academia, industry, and government, as well as an analysis of guest reviews from smart hotels. Additionally, expert surveys employing fuzzy Delphi, DEMATEL, and DANP techniques were conducted, involving 66 experts in total. These efforts detailed the comprehensive technological characteristics of AIoT and resulted in an AIoT-driven smart hospitality customer experience model comprising six dimensions and 21 criteria, highlighting their interrelationships and relative weights. This research addresses notable gaps and offers both academic insights and practical guidance for hospitality practitioners seeking to build smarter experiences and deepen their understanding of AIoT.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104163"},"PeriodicalIF":9.9,"publicationDate":"2025-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An augmented–depleted framework of AI awareness: Concept expansion and scale development

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-18 DOI: 10.1016/j.ijhm.2025.104164

Chenglin Gui , Xuhong Zhao , Shanru Ai , Xi Ouyang , Aimin Deng , Minglong Li

{"title":"An augmented–depleted framework of AI awareness: Concept expansion and scale development","authors":"Chenglin Gui , Xuhong Zhao , Shanru Ai , Xi Ouyang , Aimin Deng , Minglong Li","doi":"10.1016/j.ijhm.2025.104164","DOIUrl":"10.1016/j.ijhm.2025.104164","url":null,"abstract":"<div><div>Although research on employee AI awareness is gradually increasing, existing work lacks valid conceptualization and measurement scales. Scholars mostly interpret this concept from the perspective of job insecurity and stress, and there is no consensus on the consequences of AI awareness. This study employs two separate investigations to construct an augmented–depleted framework for AI awareness and examines the influence of AI awareness on employee outcomes. Study 1 developed four dimensions of AI awareness (replaced AI-augmented, assisted AI-augmented, replaced AI-depleted, and threatened AI-depleted) with a 16-item scale through a five-stage process: dimension identification, item generation, assessment of content validity, exploratory factor analysis, and confirmatory factor analysis. Study 2 verified the influence of AI awareness on employee cognitional, emotional, and behavioral outcomes through a time-lagged survey of 297 superior–subordinate matching pairs. This study expands the view of AI awareness, develops a new measurement scale, and provides foundations for further research.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104164"},"PeriodicalIF":9.9,"publicationDate":"2025-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143644824","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Longitudinal impact of perceived fairness after service failures: Evidence from online travel agencies

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-18 DOI: 10.1016/j.ijhm.2025.104177

Zerui Su , Hong-Youl Ha

{"title":"Longitudinal impact of perceived fairness after service failures: Evidence from online travel agencies","authors":"Zerui Su , Hong-Youl Ha","doi":"10.1016/j.ijhm.2025.104177","DOIUrl":"10.1016/j.ijhm.2025.104177","url":null,"abstract":"<div><div>The drivers of customer repurchase intentions following service recovery are dynamic and it is vital to accurately identify them. Yet, how the relationship between perceived fairness and its outcomes evolves remains unclear. Using a longitudinal examination of customers who use online travel agencies, this study tests research gaps using a latent growth model. The findings demonstrate that customers’ perceptions of fairness and their behavioral intentions are more pronounced immediately following a service failure and moderate slowly over time. Notably, recovery satisfaction increases during the early stage of recovery efforts and then decreases during its later phase. Avoidance intentions, however, continue on a downward slope. Analysis indicates that the effect of diluted recovery satisfaction during late-stage recovery is not directly related to avoidance intentions. Indeed, this study reveals that recovery satisfaction is limited in reducing avoidance intentions under conditions where it declines slowly. These findings suggest that perceived fairness is the underlying mechanism of service recovery theory.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104177"},"PeriodicalIF":9.9,"publicationDate":"2025-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143644689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Accessibility, competitiveness and performance relationships: The mediating role of social innovation

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-18 DOI: 10.1016/j.ijhm.2025.104185

María D. López-Gamero, Jorge Pereira-Moliner, Eva M. Pertusa-Ortega, José F. Molina-Azorín, Juan José Tarí

{"title":"Accessibility, competitiveness and performance relationships: The mediating role of social innovation","authors":"María D. López-Gamero, Jorge Pereira-Moliner, Eva M. Pertusa-Ortega, José F. Molina-Azorín, Juan José Tarí","doi":"10.1016/j.ijhm.2025.104185","DOIUrl":"10.1016/j.ijhm.2025.104185","url":null,"abstract":"<div><div>Based on stakeholder theory and resource-based view, the aim of this paper is to study whether accessibility and social innovation have positive influences on the competitive advantage and performance of hotel companies directly; and whether accessibility has a positive influence on competitive advantage and performance indirectly through social innovation. For this purpose, a structural equation model is applied, based on data from 259 hotels in the Valencian Community (Spain). The results indicate that the direct relationship between accessibility and revenue per available room (RevPAR, objective variable) is negative; and the direct relationship between accessibility and competitive advantage and performance (perceptual variable) is non-significant. However, when social innovation acts as a mediating variable between accessibility and competitive advantage, performance and RevPAR, all three mediations are positive. This study contributes by reflecting the importance of accessibility, not only from a social point of view, but also from a competitive and economic point of view, when social innovation mediates.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104185"},"PeriodicalIF":9.9,"publicationDate":"2025-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143644825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0