International Journal of Hospitality Management最新文献_第5页

When leaders conceal: The influence of supervisor knowledge hiding on subordinates’ perceived employability in hospitality 当领导隐瞒：主管知识隐瞒对下属待业能力感知的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-29 DOI: 10.1016/j.ijhm.2025.104311

Xinling Jiang , Jie Gao , Lei Chen

{"title":"When leaders conceal: The influence of supervisor knowledge hiding on subordinates’ perceived employability in hospitality","authors":"Xinling Jiang , Jie Gao , Lei Chen","doi":"10.1016/j.ijhm.2025.104311","DOIUrl":"10.1016/j.ijhm.2025.104311","url":null,"abstract":"<div><div>The sustainable development of hospitality sector hinges on a highly employable workforce. Grounded in social cognitive theory, this study investigates the often-overlooked role of supervisor knowledge hiding (SKH) in shaping employees’ perceived employability (PE) in hospitality. Specifically, it examines the chain-mediating roles of career networking behaviors and proactive skill development, and further explores how employees’ perceived overqualification (POQ) moderates these relationships. A three-wave time-lagged survey was conducted among 339 employees from 19 hotels across seven cities in China. Based on structural equation model and Bootstrap mediation tests, results reveal that SKH indirectly reduces PE by undermining career networking behaviors, and in a sequential pathway, through both career networking and proactive skill development. Moreover, POQ buffers the negative effect of SKH on career networking behaviors and weakens its indirect impact on PE. These findings underscore the importance for hospitality organizations to address SKH, as it can hinder employee career development.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104311"},"PeriodicalIF":9.9,"publicationDate":"2025-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144169156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analyzing consumer decision-making patterns in online restaurant selection: A study of information processing styles on yelp 消费者在网上餐厅选择中的决策模式分析：基于yelp信息处理风格的研究

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-29 DOI: 10.1016/j.ijhm.2025.104306

Yun Wan , Makoto Nakayama

{"title":"Analyzing consumer decision-making patterns in online restaurant selection: A study of information processing styles on yelp","authors":"Yun Wan , Makoto Nakayama","doi":"10.1016/j.ijhm.2025.104306","DOIUrl":"10.1016/j.ijhm.2025.104306","url":null,"abstract":"<div><div>This study examines how consumers make decisions when selecting restaurants online. It introduces a framework that categorizes decision-makers into four distinct styles - quick experts, hasty amateurs, casual novices, and relaxed professionals – based on their prior dining experience and time spent on the selection task. Through clickstream analysis of 282 participants using Yelp, we employed an algorithmic approach to identify these patterns and analyzed their information search and processing behaviors. Results revealed distinct patterns: experienced users conducted focused, sophisticated searches and prioritized credible sources, while less experienced users employed broader searches and were more influenced by promotional content. All groups exhibited satisficing behavior, but experienced users were more discriminating. We conclude that experience and time constraints significantly influence online restaurant selection strategies. These findings contribute to understanding consumer behavior in hospitality contexts, provide insights for hospitality managers to optimize digital presence, extends the theoretical framework of hospitality consumer decision-making.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104306"},"PeriodicalIF":9.9,"publicationDate":"2025-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144169158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Artificial Intelligence (AI) in Human Resource Management (HRM): A driver of organizational dehumanization and negative employee reactions 人力资源管理中的人工智能（AI）：组织非人性化和员工负面反应的驱动因素

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-26 DOI: 10.1016/j.ijhm.2025.104230

Hyejo Hailey Shin , Sungwoo Choi , Hyunsu Kim

{"title":"Artificial Intelligence (AI) in Human Resource Management (HRM): A driver of organizational dehumanization and negative employee reactions","authors":"Hyejo Hailey Shin , Sungwoo Choi , Hyunsu Kim","doi":"10.1016/j.ijhm.2025.104230","DOIUrl":"10.1016/j.ijhm.2025.104230","url":null,"abstract":"<div><div>Recognizing the growing use of artificial intelligence (AI) in human resource management, this research aimed to investigate the impact of AI’s involvement in HR operations on employee reactions. Study 1 examined the positive impact of AI’s involvement in HR operations on turnover intention, mediated by organizational dehumanization in the promotion decision context. In the performance evaluation context, Study 2 investigated the effect of AI’s involvement in HR operations on behavioral (turnover intention) and attitudinal (affective commitment) reactions, via organizational dehumanization. Study 3 tested organizational climate as the boundary condition in the relationships between AI’s involvement in HR operations, organizational dehumanization, and employee reactions, with an additional behavioral reaction (punishing behavior). The findings showed that AI’s involvement in HR operations leads to increased organizational dehumanization, thereby evoking negative employee reactions. Furthermore, the effect of AI’s involvement in HR operations was found to be more salient in organizations with a collaborative climate.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104230"},"PeriodicalIF":9.9,"publicationDate":"2025-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144138115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The effects of service quality on customer satisfaction and recommendation intention: Domestic versus international customer 服务质量对顾客满意和推荐意愿的影响：国内与国际顾客

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-23 DOI: 10.1016/j.ijhm.2025.104269

Xiaoyan Yang , Kandappan Balasubramanian , Joaquim Dias Soeiro

{"title":"The effects of service quality on customer satisfaction and recommendation intention: Domestic versus international customer","authors":"Xiaoyan Yang , Kandappan Balasubramanian , Joaquim Dias Soeiro","doi":"10.1016/j.ijhm.2025.104269","DOIUrl":"10.1016/j.ijhm.2025.104269","url":null,"abstract":"<div><div>Understanding the impact of service quality on customer satisfaction and recommendation intentions is important for managers in the hospitality industry. Although extensive research has been conducted to discuss these issues, they have yet to elucidate the differences in the symmetric and asymmetric relationship between service quality and customer satisfaction, as well as recommendation intention among different customer types. Therefore, this study compares the effects of three service quality dimensions, namely infrastructure, room, and interaction quality, on customer satisfaction and recommendation intention across domestic and international customers in China. The data is derived from 4624 customer satisfaction questionnaires in five-star hotels, and partial least squares structural equation modeling and fuzzy-set qualitative comparative analysis are used to elucidate further insights. The results revealed significant differences between the effects of interaction quality on customer satisfaction and recommendation intention, with a substantially stronger effect observed among domestic customers (symmetric relationship). Moreover, the combination of service quality dimensions formulated to influence customer satisfaction and recommendation intention varies among customer types (asymmetric relationship). The study demonstrated that different customer types could moderate the relationship between service quality, customer satisfaction, and recommendation intention. The results obtained are valuable for researchers to conduct further studies and for hotel managers to develop improvement strategies to enhance satisfaction and recommendation intention.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104269"},"PeriodicalIF":9.9,"publicationDate":"2025-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144125234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The dual-process underlying social presence and behavioral responses: A meta-analysis review in the hospitality and tourism contexts 社会存在和行为反应的双重过程：酒店和旅游背景下的荟萃分析综述

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-22 DOI: 10.1016/j.ijhm.2025.104240

Linghan Zhang , Pei Liu , Jiahui Wang , Xuan Tang

{"title":"The dual-process underlying social presence and behavioral responses: A meta-analysis review in the hospitality and tourism contexts","authors":"Linghan Zhang , Pei Liu , Jiahui Wang , Xuan Tang","doi":"10.1016/j.ijhm.2025.104240","DOIUrl":"10.1016/j.ijhm.2025.104240","url":null,"abstract":"<div><div>Social presence has emerged as a critical factor in explaining behavioral responses within hospitality and tourism services. Despite substantial research, the mechanisms linking social presence to behavior remain unclear, particularly in technology-mediated communications. This study addresses this gap through a theory-driven meta-analytic review applying the Heuristic-Systematic Model (HSM). We examine four key mechanisms: (1) affective experience, (2) attitudinal experience, (3) cognitive evaluation, and (4) relationship evaluation. Through meta-analytic structural equation modeling (metaSEM) of 40 studies (N = 15,224), we demonstrate that the HSM provides a robust framework for understanding social presence effects. Our findings reveal that heuristic processing (particularly affective experience) has significantly stronger mediating effects than systematic processing, with relationship evaluation emerging as another critical mediator. These results advance theoretical understanding of social presence while offering practical insights for designing more effective technology-mediated services in hospitality and tourism industries.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104240"},"PeriodicalIF":9.9,"publicationDate":"2025-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144115399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Conceptualization of greenwashing in the hospitality industry 酒店业中“洗绿”的概念

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-22 DOI: 10.1016/j.ijhm.2025.104255

Meenakshi N. , Amandeep Dhir , Priya Shah , Juan Luis Nicolau , Puneet Kaur

引用次数: 0

Addressing global labour challenges: An integrative model for sustainable hospitality workplaces, informed by resource-based view theory and the kaleidoscope career model 解决全球劳动力挑战：可持续的酒店工作场所的综合模型，以资源为基础的观点理论和万花筒职业模式为依据

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-21 DOI: 10.1016/j.ijhm.2025.104258

Madeleine Pickles , Patrice O’Reilly Duffy , Jim Stewart

{"title":"Addressing global labour challenges: An integrative model for sustainable hospitality workplaces, informed by resource-based view theory and the kaleidoscope career model","authors":"Madeleine Pickles , Patrice O’Reilly Duffy , Jim Stewart","doi":"10.1016/j.ijhm.2025.104258","DOIUrl":"10.1016/j.ijhm.2025.104258","url":null,"abstract":"<div><div>This study integrates the Kaleidoscope Career Model (KCM) and Resource-Based Theory (RBT) to examine the interplay between individual career decisions and industry expectations in the hospitality sector. It introduces an integrative model for sustainable workforce development. Addressing labour shortages and skills gaps, the study advocates for industry-education collaboration as a long-term solution. Using qualitative research and purposive sampling, participants from the hospitality sector and educational institutions across six countries were interviewed. Findings highlight severe skill shortages among chefs and managers, alongside a mass exodus of workers due to poor working conditions and limited career progression. By applying KCM to career motivations and RBV to organisational needs, this study extends research on hospitality workforce sustainability. The proposed integrative model offers a strategic approach for aligning industry talent needs with employee aspirations, fostering a more resilient and competitive workforce<strong>.</strong></div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104258"},"PeriodicalIF":9.9,"publicationDate":"2025-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144098854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Modeling AI’s impact on hospitality firm profit: Demand and productivity effect 人工智能对酒店企业利润的影响建模：需求和生产力效应

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-20 DOI: 10.1016/j.ijhm.2025.104256

Di (Judy) Zhu , Ming-Hsiang Chen

引用次数: 0

Building resilience in hotels: Unveiling the nexus of entrepreneurial orientation, firm performance and fear of crisis 酒店弹性建设：揭示企业导向、企业绩效和危机恐惧之间的关系

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-19 DOI: 10.1016/j.ijhm.2025.104252

Marcin Suder , Rafał Kusa , Andreas Kallmuenzer , Beata Glinka , Paweł Kłobukowski

{"title":"Building resilience in hotels: Unveiling the nexus of entrepreneurial orientation, firm performance and fear of crisis","authors":"Marcin Suder , Rafał Kusa , Andreas Kallmuenzer , Beata Glinka , Paweł Kłobukowski","doi":"10.1016/j.ijhm.2025.104252","DOIUrl":"10.1016/j.ijhm.2025.104252","url":null,"abstract":"<div><div>This study examines factors affecting the willingness to build resilience within the tourism industry during the last wave of COVID-19. Entrepreneurial orientation (EO) is shown as a catalyst for the willingness to build resilience, with firm performance and fear of crisis playing mediating and moderating roles, respectively. We treat resilience as a multidimensional concept that encompasses elements such as diversification, flexibility, digitalization, and cooperation. We tested the proposed research model on a sample of 117 small independent hotels in Poland. The findings showed that in the cases of cooperation and flexibility, the impact of entrepreneurial orientation is direct, for digitalization the effect is only indirect (mediated by firm performance), while for diversification the effect is both direct and indirect. This implies that in response to a crisis, if small hotels aim to strengthen their resilience (in its various dimensions), a high level of entrepreneurship is required, and for certain dimensions, an appropriate level of performance is needed. Noteworthy is the moderating role of a fear of crisis on the impact of EO on the willingness to strengthen flexibility.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104252"},"PeriodicalIF":9.9,"publicationDate":"2025-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144084236","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Understanding consumer personal traits in smart hotel choice: A diffusion of innovation approach 在明智的酒店选择中理解消费者的个人特征：创新的扩散方法

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-05-16 DOI: 10.1016/j.ijhm.2025.104273

Zeyuan Li, WooMi Jo, Pengsongze Xue

{"title":"Understanding consumer personal traits in smart hotel choice: A diffusion of innovation approach","authors":"Zeyuan Li, WooMi Jo, Pengsongze Xue","doi":"10.1016/j.ijhm.2025.104273","DOIUrl":"10.1016/j.ijhm.2025.104273","url":null,"abstract":"<div><div>This study investigates hotel customers' purchase intention and willingness-to-pay for smart hotels, focusing on consumer innovativeness and subjective knowledge. Applying the Diffusion of Innovation (DOI) theory, it explores how product innovativeness mediates between these traits and behavioral intentions, along with subjective knowledge's mediating effect between consumer innovativeness and product innovativeness. The results reveal a positive link between consumer innovativeness and subjective knowledge, indicating that innovative guests actively seek knowledge about smart hotel technologies. These personal traits positively influence both purchase intention and willingness-to-pay for smart hotels, highlighting the pivotal role of consumer traits in driving behavioral intentions. Additionally, the study adopts the Becker-DeGroot-Marschak auction method to assess willingness-to pay, providing more accurate responses and enhancing the study's methodological rigor. The findings offer theoretical contributions to DOI theory application, innovative methodologies in willingness-to-pay assessment, and robust data collection practices, with practical implications for smart hotel marketing strategies targeting innovative and knowledgeable consumers.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"130 ","pages":"Article 104273"},"PeriodicalIF":9.9,"publicationDate":"2025-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144068262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0