International Journal of Hospitality Management最新文献_第2页

Attractive reviews attracting skeptics? Coping strategies for information overload in assessing restructuring reputation of hospitality firms 吸引人的评论吸引怀疑论者？酒店企业重组声誉评估中信息超载的应对策略

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-05-01 Epub Date: 2026-02-14 DOI: 10.1016/j.ijhm.2026.104600

Ya-Fei Liu , Hui Li , Dongdong Wu

{"title":"Attractive reviews attracting skeptics? Coping strategies for information overload in assessing restructuring reputation of hospitality firms","authors":"Ya-Fei Liu , Hui Li , Dongdong Wu","doi":"10.1016/j.ijhm.2026.104600","DOIUrl":"10.1016/j.ijhm.2026.104600","url":null,"abstract":"<div><div>Although information overload presents significant challenges for investors in addressing information asymmetry during the restructuring of hospitality firms, existing research insufficiently explores how investors dynamically utilize social media engagement metrics to mitigate such overload. This study addresses this gap by introducing the engaged reputation impact (ERI) theory to distinguish between the effective and misleading roles of investment-related reputation in hospitality restructuring contexts. Through an analysis of more than one million investor reviews, we find that positive and neutral engaging reviews generally alleviate information overload, whereas negative engaging reviews provide only temporary relief. Notably, highly engaged negative reviews, those receiving substantial clicks and replies, tend to amplify uncertainty over time, leading to misinformed decision-making and ultimately financial losses or suboptimal investment lock-in. These findings offer both theoretical and practical implications for the strategic management of hospitality firms in mitigating information overload through engagement-based information filtering in social media environments.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"135 ","pages":"Article 104600"},"PeriodicalIF":8.3,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146175376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Greening hospitality: How indoor greenery and visual attention shape guest experience and sustainability perception in luxury hotels 绿色酒店：室内绿化和视觉关注如何塑造豪华酒店的客人体验和可持续性感知

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-05-01 Epub Date: 2026-02-13 DOI: 10.1016/j.ijhm.2026.104616

Jisun Lee , MiRan Kim , Eunsil Lee

{"title":"Greening hospitality: How indoor greenery and visual attention shape guest experience and sustainability perception in luxury hotels","authors":"Jisun Lee , MiRan Kim , Eunsil Lee","doi":"10.1016/j.ijhm.2026.104616","DOIUrl":"10.1016/j.ijhm.2026.104616","url":null,"abstract":"<div><div>As hotels increasingly implement sustainability-focused practices, integrating natural features in hotel environments has emerged as a strategic approach to enhance guest experience and environmental appeal. This study employs a multi-method research design using visual stimuli of hotel lobbies with and without indoor greenery. A between-subjects survey showed that greenery significantly increased pleasure and perceived sustainable performance, which positively affected hotel image and mediated the relationship between greenery and willingness to pay more. An experiment study incorporating eye-tracking with post-exposure surveys examined visual attention as a linking mechanism. Results revealed that greenery captured greater visual attention, which was positively associated with pleasure and perceived sustainable performance. These findings provide new insight into the potential role of greenery as a visual cue that shapes guest perceptions of sustainability and brand image. The study offers theoretical and practical contributions by showing how environmental features can influence guest experience and behavior through visual engagement.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"135 ","pages":"Article 104616"},"PeriodicalIF":8.3,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146175457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The buck stops here: Understanding the nexus between responsible leadership and employee ambidexterity in hospitality industry 责任止于此：了解酒店行业负责任的领导和员工的两面性之间的联系

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-29 DOI: 10.1016/j.ijhm.2026.104566

Juman Iqbal , Gowri Venkata Rajani , Muhammad Abdul Aziz , Hafiz Mudassir Rehman , Badawy S.Y. Sayed , Ranjit Singh

{"title":"The buck stops here: Understanding the nexus between responsible leadership and employee ambidexterity in hospitality industry","authors":"Juman Iqbal , Gowri Venkata Rajani , Muhammad Abdul Aziz , Hafiz Mudassir Rehman , Badawy S.Y. Sayed , Ranjit Singh","doi":"10.1016/j.ijhm.2026.104566","DOIUrl":"10.1016/j.ijhm.2026.104566","url":null,"abstract":"<div><div>The purpose of this study is to investigate the mediating effect of work meaningfulness on the relationship between responsible leadership and employee ambidexterity among restaurant employees. It also develops a moderated mediation model, assessing the boundary condition role of person-environment fit in the links between responsible leadership and its outcomes (i.e., work meaningfulness and employee ambidexterity). Time-lagged data were collected from 383 employees at restaurants in India. At Time 1, data collection focused on measuring perceptions around responsible leadership and person-environment fit, while the Time 2 questionnaire, distributed a month later, aimed to capture insights related to employee ambidexterity and work meaningfulness. Matched data were analyzed using PLS-SEM. The study found that responsible leadership impacts employee ambidexterity directly and through work meaningfulness. The results also reveal that person-environmental fit moderates the relationship between a) work meaningfulness and employee ambidexterity and b) responsible leadership and work meaningfulness. Further, the study found that the indirect effect of responsible leadership on employee ambidexterity via work meaningfulness was stronger when employees perceived a high-level person-environment fit. This study contributes to the responsible leadership literature by exploring how and when it affects employee-related aspects that have been unaddressed by previous examinations, making it novel. Based on our results, this study also provides key theoretical implications as well as actionable insights for the hospitality sector.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104566"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146073003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Rational, emotional, and social drivers of hotel booking intention: A hybrid CB-SEM - FSQCA approach 酒店预订意向的理性、情感和社会驱动因素：CB-SEM - FSQCA混合方法

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2025-12-03 DOI: 10.1016/j.ijhm.2025.104539

Elizabeth del Carmen Pérez-Ricardo , Josefa García-Mestanza

{"title":"Rational, emotional, and social drivers of hotel booking intention: A hybrid CB-SEM - FSQCA approach","authors":"Elizabeth del Carmen Pérez-Ricardo , Josefa García-Mestanza","doi":"10.1016/j.ijhm.2025.104539","DOIUrl":"10.1016/j.ijhm.2025.104539","url":null,"abstract":"<div><div>This study explores the key factors influencing tourists’ booking intentions in hotels by integrating rational, emotional, and social dimensions. Using a hybrid methodological approach, data from 390 customers were analyzed through Covariance-Based Structural Equation Modeling and Fuzzy-Set Qualitative Comparative Analysis (fsQCA). The results show that rational factors have the strongest impact on booking decisions. However, fsQCA reveals that multiple combinations of factors can also lead to high booking intention. From a managerial perspective, the findings suggest that hotel managers should not only focus on rational elements but also incorporate emotional and social aspects into their strategies to personalize offerings and better align with guest expectations. This study contributes to tourism and hospitality research by proposing a theoretically integrated framework that captures the interplay of rational, emotional, and social dimensions in shaping hotel booking intentions. Applying a hybrid CB-SEM-fsQCA design within the hotel industry context, it offers nuanced insights into consumer decision-making processes that strengthen both theoretical understanding and managerial implications.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104539"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145689439","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does asset-light strategy compromise information transparency in hotels? 轻资产战略会损害酒店的信息透明度吗？

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-02 DOI: 10.1016/j.ijhm.2025.104549

Hainan Sheng, Juan Luis Nicolau

引用次数: 0

Unlocking insights into customer sentiment analysis: Impact of loyalty on online hotel ratings 洞察客户情绪分析：忠诚度对在线酒店评级的影响

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-28 DOI: 10.1016/j.ijhm.2026.104574

Hanh Thi My Le , Binh T. Nguyen , Thang Quyet Nguyen

{"title":"Unlocking insights into customer sentiment analysis: Impact of loyalty on online hotel ratings","authors":"Hanh Thi My Le , Binh T. Nguyen , Thang Quyet Nguyen","doi":"10.1016/j.ijhm.2026.104574","DOIUrl":"10.1016/j.ijhm.2026.104574","url":null,"abstract":"<div><div>Large-scale social data and user-generated text are extensively important for understanding customer sentiment in the hospitality industry. The present study employs BERTopic to extract fine-grained themes from 607,451 Booking.com reviews and 782,584 TripAdvisor reviews, covering more than 13,000 hotels in Vietnam. Unlike traditional models, the BERTopic-based approach demonstrates superior efficacy in uncovering three sentiment expressions and is refined into five novel categories (facility, amenity, service, experience value and loyalty). To enhance construct validity, human-labeled sentiment analysis is combined. Econometric techniques connect aspect-based sentiment with individual ratings within the S-O-R framework. The results show that loyalty-related intentions are strongly associated with higher ratings, which highlights their mediating role between service delivery and brand equity. Managerially, the findings provide granular insights for hoteliers to build loyalty programs, optimize service strategies and strengthen online branding in modern competitive markets. We present theoretical understanding of these novel categories and provide actionable strategies for data-driven brand management.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104574"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146072164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Forecasting hospitality revenue with economic wave models: A trigonometric approach to science and non-science labor elasticity 用经济波动模型预测酒店收入：科学和非科学劳动弹性的三角方法

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-24 DOI: 10.1016/j.ijhm.2026.104580

Xuan Van Tran

引用次数: 0

Her wine, her way: How women’s ownership disclosure in wine marketing shapes women consumers’ choices 她的酒，她的方式：女性在葡萄酒营销中的所有权披露如何影响女性消费者的选择

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-02-06 DOI: 10.1016/j.ijhm.2026.104596

Demi Shenrui Deng , Christina Geng-qing Chi , Ruiying (Raine) Cai

引用次数: 0

Consumer experiences of women’s solo stays at luxury hotels: A grounded theory approach 女性独自入住豪华酒店的消费者体验：一个扎根的理论方法

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-29 DOI: 10.1016/j.ijhm.2026.104568

Ayako Nakai

{"title":"Consumer experiences of women’s solo stays at luxury hotels: A grounded theory approach","authors":"Ayako Nakai","doi":"10.1016/j.ijhm.2026.104568","DOIUrl":"10.1016/j.ijhm.2026.104568","url":null,"abstract":"<div><div>Despite the increasing global popularity of solo travel, research specifically addressing women’s solo stays at luxury hotels remains limited. Previous studies have focused on both male and female guests at luxury accommodations. This study employs Grounded Theory to investigate the consumer experiences of women undertaking solo stays in luxury hotels. Through interviews with 17 women— professors, doctors, architects, and entrepreneurs, —who frequently stayed at luxury hotels in Japan, four principal categories — physical environment, human interaction, physical activities, and mental effects—were identified. This study contributes to the refinement of the existing consumer experience model, which traditionally comprises physical environment and human interaction, by incorporating more complex characteristics encompassing behavioral and psychological dimensions, such as physical activities and mental effects. Desirable attributes of the physical environment include scenic views, aesthetically pleasing rooms, and abundant facilities, while positive human interaction between guest and staff is appreciated by female solo travelers. These guests actively engaged in various physical activities, such as swimming, drinking at a bar, dining in the hotel, working, and using Instagram, as integral components of their consumer experiences. In safe and luxurious settings, female guests did not consistently express concerns regarding the tourist gaze or gendered risks, as noted in previous studies on women’s solo travel. Mental effects, including relaxation, self-decision, self-reflection, and the generation of new ideas, emerged as key aspects of their consumer experiences. The findings of this study offer the hospitality industry valuable insights into potential female solo stay guests as new market segment.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104568"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146072157","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Bridging entrepreneurial orientation and resilience with signaling theories: Understanding green hotel sustainability practices from hoteliers’ and customers’ perspectives 用信号理论架起企业家导向和弹性的桥梁：从酒店经营者和顾客的角度理解绿色酒店的可持续发展实践

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-23 DOI: 10.1016/j.ijhm.2026.104576

Islam Elbayoumi Salem , Ahmed Mohamed Elbaz , Badawy S.Y. Sayed , Nasser Alhamar Alkathiri , Haidar Abbas

{"title":"Bridging entrepreneurial orientation and resilience with signaling theories: Understanding green hotel sustainability practices from hoteliers’ and customers’ perspectives","authors":"Islam Elbayoumi Salem , Ahmed Mohamed Elbaz , Badawy S.Y. Sayed , Nasser Alhamar Alkathiri , Haidar Abbas","doi":"10.1016/j.ijhm.2026.104576","DOIUrl":"10.1016/j.ijhm.2026.104576","url":null,"abstract":"<div><div>This study integrates entrepreneurial resilience, entrepreneurial orientation, and signaling theories to investigate the impact of green hotels’ sustainable practices (GHSPs) on customers' perceptions and behaviors from managers’ and customers’ perspectives. The proposed multi-perspective model was tested using three studies: Study 1 investigates the relationship between sustainable entrepreneurial orientation (SEO) and GHSPs from managers' perspective and how sustainable entrepreneurial resilience (SER) shape this relationship as a conditional boundary; Study 2 examines the impact of green hotels’ overall image (GHOI) on customers' behaviors, from customers' perspective, considering the conditional effect of customers’ cognitive image (CCI); Study 3 integrates both managers’ and customers’ perspectives to understand how GHSPs affect GHOI. Multi-source and time-lagged data was collected from 167 senior managers and 332 customers. The results confirm most of the hypothesized relationships, particularly showing that when entrepreneurial resilience is high, sustainable orientation translates more strongly into sustainable practices.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104576"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146033950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0