International Journal of Hospitality Management最新文献_第2页

More variety-seeking in sorted versus non-sorted option displays in hospitality: The moderating effect of optimal stimulation level

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-27 DOI: 10.1016/j.ijhm.2025.104173

Jungkeun Kim , Jihoon Jhang , Seongseop (Sam) Kim , Areum Cho , Jeong Hyun Kim

{"title":"More variety-seeking in sorted versus non-sorted option displays in hospitality: The moderating effect of optimal stimulation level","authors":"Jungkeun Kim , Jihoon Jhang , Seongseop (Sam) Kim , Areum Cho , Jeong Hyun Kim","doi":"10.1016/j.ijhm.2025.104173","DOIUrl":"10.1016/j.ijhm.2025.104173","url":null,"abstract":"<div><div>Online hospitality and travel agencies frequently employ sorting functions to help consumers in making decisions more easily. This study aimed to investigate the impact of sorting product information on variety seeking and further examine the moderating role of optimal stimulation level (OSL). A series of four studies was undertaken. It was found that sorting information by price stimulated a high level of variety-seeking in Studies 1 and 2. Respondents’ choice of different sub-categories, given a fixed number of choices, was higher when the product information was displayed sorted (vs. non-sorted) in Study 3. Study 4 showed that sorting tactics were more effective as variety-seeking and OSL increased, while the non-sorted option was more effective with a low OSL level and low variety-seeking. The findings demonstrate the efficacy of sorting effects and consumer psychological variables in displaying product attributes such as price or attractions on online hospitality and travel agencies' websites.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104173"},"PeriodicalIF":9.9,"publicationDate":"2025-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143706433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unlocking Pandora's Box: Unravelling nested futures directions of the AI in tourism and hospitality through an umbrella review

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-26 DOI: 10.1016/j.ijhm.2025.104189

Valentina Della Corte , Clelia Cascella , Simone Luongo , Fabiana Sepe

{"title":"Unlocking Pandora's Box: Unravelling nested futures directions of the AI in tourism and hospitality through an umbrella review","authors":"Valentina Della Corte , Clelia Cascella , Simone Luongo , Fabiana Sepe","doi":"10.1016/j.ijhm.2025.104189","DOIUrl":"10.1016/j.ijhm.2025.104189","url":null,"abstract":"<div><div>This study provides a comprehensive meta-review of extant literature and meta-analyses focusing on the application of Artificial Intelligence (AI) in the Tourism and Hospitality (T&H) sector. More in depth, the research aims to map the trajectory of AI research within T&H, identifying prevailing themes, tools and approaches and critically examining the impact of AI integration. A systematic literature review is conducted using Scopus and Web of Science databases, targeting articles that explicitly discuss AI in T&H sector. The analysis includes a co-word network analysis to create a semantic map and employs community detection algorithms to identify clusters of thematically related keywords. The findings reveal a significant increase in AI-related publications, highlighting global interest in AI applications across diverse contexts, especially in T&H sector. Key results indicate that AI enhances operational efficiencies and customer service, with tools such as chatbots and predictive analytics demonstrating notable success in improving guest experience. The implications of the findings underscore the need for stakeholders, entrepreneurs, policymakers and researchers to understand and leverage AI's potential to define and implement innovative strategies in T&H. This review contributes original insights into the current state of AI research within the sector, identifies gaps for future investigation and serves as a foundational reference for those navigating the integration of AI technologies in T&H practices.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":""},"PeriodicalIF":9.9,"publicationDate":"2025-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143695993","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

“Why you?!”: An attribution perspective on third-party employees’ unfavorable reactions to observed customer mistreatment

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-25 DOI: 10.1016/j.ijhm.2025.104159

Lele Fan , Yang Yang , Anan Fan , Jianfeng Ma , Lijun Chen

引用次数: 0

AI adoption for green performance: An understanding of moderated mediation model

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-25 DOI: 10.1016/j.ijhm.2025.104191

Arooj Azhar , Nabeel Rehman , Tahir Alyas , Bilal Iftikhar Makki

{"title":"AI adoption for green performance: An understanding of moderated mediation model","authors":"Arooj Azhar , Nabeel Rehman , Tahir Alyas , Bilal Iftikhar Makki","doi":"10.1016/j.ijhm.2025.104191","DOIUrl":"10.1016/j.ijhm.2025.104191","url":null,"abstract":"<div><div>As organizations globally turn to sustainable practices, the integration of Artificial Intelligence (AI) into Green Human Resource Management (GHRM) emerges as a pivotal strategy. In hospitality sector, this approach is gaining traction as a means to enhance green performance. This study examines the role of AI adoption in enhancing GHRM practices to improve green performance through the mediation of green commitment and employee retention. Employee technological readiness is examined as a moderator between AI adoption and GHRM practices. Data was collected from hotel managers in Pakistan, and was analyzed using SMART PLS 4.0. The results indicate that AI adoption significantly enhances GHRM practices which improve green performance through increased green commitment and employee retention. Additionally, employee technological readiness strengthens the relationship between AI adoption and GHRM practices. These findings provide critical insights for the hospitality sector, highlighting the potential of AI-driven GHRM practices to foster sustainability and improve organizational performance.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104191"},"PeriodicalIF":9.9,"publicationDate":"2025-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143682093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The nudging effect of emojis in environmental tip options

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-25 DOI: 10.1016/j.ijhm.2025.104190

Huili Yan , Chenxin Shen , Yuzhi Wei , Hao Xiong

引用次数: 0

The Impacts of Corporate Digital Irresponsibility (CDiR) and Corporate Digital Responsibility (CDR) Communications on Consumers’ Brand Perceptions

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-25 DOI: 10.1016/j.ijhm.2025.104184

Hyejo Hailey Shin , Minwoo Lee , Seonjeong Ally Lee , Miyoung Jeong

{"title":"The Impacts of Corporate Digital Irresponsibility (CDiR) and Corporate Digital Responsibility (CDR) Communications on Consumers’ Brand Perceptions","authors":"Hyejo Hailey Shin , Minwoo Lee , Seonjeong Ally Lee , Miyoung Jeong","doi":"10.1016/j.ijhm.2025.104184","DOIUrl":"10.1016/j.ijhm.2025.104184","url":null,"abstract":"<div><div>With the increasing utilization of digital technologies and data in the hospitality industry, hospitality organizations’ responsibility to manage digital technologies and data in an ethical, fair, and protective way has become more important than ever. While corporate digital responsibility (CDR) is expected to affect consumers’ perceptions of a brand, the impacts of corporate digital irresponsibility (CDiR) and CDR on consumers’ brand perceptions have not been examined. Thus, this study aims to examine the negative effects of CDiR as a brand’s psychological contract violation and CDR communication as a recovery strategy on consumers’ brand perceptions. By conducting a mixed-design experiment, this study found that CDiR negatively affects consumers’ brand attitude, thereby leading to an increased switch intention. Furthermore, the findings indicated that abstract messages about CDR practices can adversely affect consumers’ brand perceptions, while specific messages can alleviate the negative impacts of CDiR, as they increase credibility and reduce image wash.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104184"},"PeriodicalIF":9.9,"publicationDate":"2025-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143682095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Harnessing the power of awe: Reducing plate waste in restaurants for sustainable dining

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-25 DOI: 10.1016/j.ijhm.2025.104178

Xin Xue , Chao Zhang , Yaoqi Li

引用次数: 0

The review sentiment garden: Blossoming loss aversion and diminishing sensitivity across time and crisis

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-25 DOI: 10.1016/j.ijhm.2025.104170

Abhinav Sharma , Seunghun Shin , Juan Luis Nicolau , Sangwon Park

引用次数: 0

From perception to purchase: Atmospheric effects through immersion and emotional responses in service environments

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-24 DOI: 10.1016/j.ijhm.2025.104198

Karim Errajaa , Imen Safraou , Anil Bilgihan

{"title":"From perception to purchase: Atmospheric effects through immersion and emotional responses in service environments","authors":"Karim Errajaa , Imen Safraou , Anil Bilgihan","doi":"10.1016/j.ijhm.2025.104198","DOIUrl":"10.1016/j.ijhm.2025.104198","url":null,"abstract":"<div><div>This study investigates the serial indirect effects of atmospheric conditions on consumer behavior, including visit intention, purchase intention, and actual purchases, mediated by immersion and emotions. The research explores how these relationships are moderated by familiarity with the environment, gender, and atmospheric sensitivity, specifically within Starbucks locations in France. Employing a quantitative methodology, the study engages a sample of 517 participants and utilizes structural equation modeling, facilitated by the PROCESS macro, to delineate the intricate relationships among the studied variables. The results reveal that a positive atmospheric setting significantly boosts customer immersion, which subsequently elevates emotional responses. These enhanced emotions positively influence visit intention, purchase intention, and actual purchases. Notably, these effects are more pronounced among individuals familiar with the environment, females, and those highly sensitive to atmospheric nuances. The findings emphasize the critical role of creating positive, immersive, and emotionally engaging atmospheres in service environments to enhance consumer engagement and sales. This research advances the sensory marketing literature by illustrating the moderated serial mediation effects of the atmosphere through immersion and emotions, thereby offering fresh insights into the dynamics of consumer perceptions in retail and service contexts. Retailers are advised to integrate these insights into strategic planning and employee training to optimize customer experiences and contribute to a more positive social environment through enhanced sensory and emotional consumer interactions.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104198"},"PeriodicalIF":9.9,"publicationDate":"2025-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Gen Z attitude-behavior gap in sustainability-framed eWOM: A generational cohort theory perspective

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-24 DOI: 10.1016/j.ijhm.2025.104194

David D’Acunto , Raffaele Filieri , Fevzi Okumus

{"title":"The Gen Z attitude-behavior gap in sustainability-framed eWOM: A generational cohort theory perspective","authors":"David D’Acunto , Raffaele Filieri , Fevzi Okumus","doi":"10.1016/j.ijhm.2025.104194","DOIUrl":"10.1016/j.ijhm.2025.104194","url":null,"abstract":"<div><div>Generational Cohort Theory (GCT) posits that consumers’ attitudes, values, and behaviors are influenced by the generational cohort they belong to. While Generation Z is often portrayed as socially and environmentally conscious, limited empirical research has examined their actual online engagement with sustainability issues. This study builds on GCT to explore how Gen Z participates in electronic word-of-mouth (eWOM) regarding hotels’ sustainability practices, focusing on environmental, socio-economic, and cultural aspects. Analyzing 495,000 online reviews using text analytics and regression analysis, the study reveals an attitude-behavior gap: Gen Z is less engaged in sustainability-related eWOM than other cohorts. The Silent Generation and Gen X show higher engagement with environmental and socio-economic issues, respectively, while Millennials focus on cultural dimensions. Furthermore, when Gen Z discusses sustainability, environmental content positively relates to ratings, while social and cultural aspects show negative associations. These findings offer insights for tailoring hotels’ sustainability communications to different generational segments.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104194"},"PeriodicalIF":9.9,"publicationDate":"2025-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0