International Journal of Hospitality Management最新文献_第2页

Understanding the relationship between eco-certification and hotel performance: A longitudinal analysis of two comparable hotels 了解生态认证与酒店绩效之间的关系：对两家可比酒店的纵向分析

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-05-01 Epub Date: 2026-02-14 DOI: 10.1016/j.ijhm.2026.104619

Mohamed Adel Abdelrazek , David Dose , Ahmed Rabea , Gomaa Agag

{"title":"Understanding the relationship between eco-certification and hotel performance: A longitudinal analysis of two comparable hotels","authors":"Mohamed Adel Abdelrazek , David Dose , Ahmed Rabea , Gomaa Agag","doi":"10.1016/j.ijhm.2026.104619","DOIUrl":"10.1016/j.ijhm.2026.104619","url":null,"abstract":"<div><div>Despite the complexity of implementing environmentally sustainable practices, an increasing number of firms have invested in eco-certification. According to signalling theory, this study examines whether third-party audited eco-certification influences hotel performance by examining behavioural transaction data. This analysis uses two-way fixed-effects panel regression applied to 55,753 booking transactions from 2012 to 2018. Results reveal approximately 43 % higher sales during certified periods, accompanied by higher room prices and longer booking durations. These effects have been independently tested for robustness across various covariates and time windows. Through replacing stated intentions with observed behavior, this study contributes to close the gap between green intentions and behaviours, demonstrates that credible sustainability signals generate durable commercial returns, and provides behaviour-based evidence on how signalling theory operates in credence-based service environments. Managers and policymakers considering the value of voluntary environmental certification schemes can use the findings to make practical decisions.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"135 ","pages":"Article 104619"},"PeriodicalIF":8.3,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146175375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sharing experienscape, reflexivity, & re-engagement: A cross-cultural study 分享经验、反思与再参与：一项跨文化研究

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-05-01 Epub Date: 2026-02-13 DOI: 10.1016/j.ijhm.2026.104617

Thi Thanh Huong TRAN , Shijiao (Joseph) CHEN , Khai Trieu TRAN

{"title":"Sharing experienscape, reflexivity, & re-engagement: A cross-cultural study","authors":"Thi Thanh Huong TRAN , Shijiao (Joseph) CHEN , Khai Trieu TRAN","doi":"10.1016/j.ijhm.2026.104617","DOIUrl":"10.1016/j.ijhm.2026.104617","url":null,"abstract":"<div><div>What prompts customers to reflect on and re-engage with a sharing service after their initial experience? While the concept of <em>experienscape</em> elucidates hospitality service environments shaping customer experiences, how it operates across cultures or drives continued engagement in the sharing economy remains unclear. This study reconceptualizes <em>experienscape</em> as the <em>sharing experienscape</em>—a universally measurable construct—and investigates how its dimensions foster reflexivity and re-engagement across universalistic and particularistic cultures. Using three mixed-method studies, the findings reveal a single sharing-economy encounter does more than satisfy—it teaches. Yet this learning is culturally contingent: for universalistic customers, utilitarian and hedonic dimensions stimulate reflection on functionality and replicability; for particularistic customers, social and hedonic dimensions elicit reflection on interpersonal connection and authenticity. The <em>sharing experienscape</em> thus transforms experiences into culturally-grounded patterns of future engagement. The study advances the hospitality literature by positioning re-engagement as a culturally contingent, reflexive process in the global sharing economy.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"135 ","pages":"Article 104617"},"PeriodicalIF":8.3,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146175458","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Tech at the table: Managerial insights into workforce evolution in restaurants 餐桌上的科技：对餐厅员工进化的管理见解

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-05-01 Epub Date: 2026-02-13 DOI: 10.1016/j.ijhm.2026.104604

Nirmeen M.A.A. Elmohandes , Károly Pető , Katalin Csobán , Mostafa N.M. Marghany

{"title":"Tech at the table: Managerial insights into workforce evolution in restaurants","authors":"Nirmeen M.A.A. Elmohandes , Károly Pető , Katalin Csobán , Mostafa N.M. Marghany","doi":"10.1016/j.ijhm.2026.104604","DOIUrl":"10.1016/j.ijhm.2026.104604","url":null,"abstract":"<div><div>By integrating the technology acceptance model (TAM) and technology-organisation-environment (TOE), this study explores the factors affecting UK restaurant managers’ intentions to adopt advanced technologies and how these intentions shape the future of the restaurant workforce. Drawing on a qualitative approach, the data collection involves semi-structured interviews and field observations to provide comprehensive insights. Thematic analysis was employed to extract key themes, uncovering factors across three dimensions: technological (usefulness, ease-of-use, cost), organisational (trust, employee engagement, readiness), and environmental (brand perception, competitive pressure, labour dynamics). The analysis led to three in-depth scenarios of the workforce future: (1) human-technology interaction (HTI), (2) tech-related joblessness (TJ), and (3) unemployment and job creation paradox (UJCP). Each scenario was explored thoroughly and individually, informing strategies for workforce management. This research enhances the TAM-TOE model by providing a comprehensive insight into managerial decision-making towards technology adoption. It also offers practical workforce solutions for policymakers, enabling them to address automation challenges while supporting sustainable employment practices.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"135 ","pages":"Article 104604"},"PeriodicalIF":8.3,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146161738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Attractive reviews attracting skeptics? Coping strategies for information overload in assessing restructuring reputation of hospitality firms 吸引人的评论吸引怀疑论者？酒店企业重组声誉评估中信息超载的应对策略

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-05-01 Epub Date: 2026-02-14 DOI: 10.1016/j.ijhm.2026.104600

Ya-Fei Liu , Hui Li , Dongdong Wu

{"title":"Attractive reviews attracting skeptics? Coping strategies for information overload in assessing restructuring reputation of hospitality firms","authors":"Ya-Fei Liu , Hui Li , Dongdong Wu","doi":"10.1016/j.ijhm.2026.104600","DOIUrl":"10.1016/j.ijhm.2026.104600","url":null,"abstract":"<div><div>Although information overload presents significant challenges for investors in addressing information asymmetry during the restructuring of hospitality firms, existing research insufficiently explores how investors dynamically utilize social media engagement metrics to mitigate such overload. This study addresses this gap by introducing the engaged reputation impact (ERI) theory to distinguish between the effective and misleading roles of investment-related reputation in hospitality restructuring contexts. Through an analysis of more than one million investor reviews, we find that positive and neutral engaging reviews generally alleviate information overload, whereas negative engaging reviews provide only temporary relief. Notably, highly engaged negative reviews, those receiving substantial clicks and replies, tend to amplify uncertainty over time, leading to misinformed decision-making and ultimately financial losses or suboptimal investment lock-in. These findings offer both theoretical and practical implications for the strategic management of hospitality firms in mitigating information overload through engagement-based information filtering in social media environments.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"135 ","pages":"Article 104600"},"PeriodicalIF":8.3,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146175376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Greening hospitality: How indoor greenery and visual attention shape guest experience and sustainability perception in luxury hotels 绿色酒店：室内绿化和视觉关注如何塑造豪华酒店的客人体验和可持续性感知

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-05-01 Epub Date: 2026-02-13 DOI: 10.1016/j.ijhm.2026.104616

Jisun Lee , MiRan Kim , Eunsil Lee

{"title":"Greening hospitality: How indoor greenery and visual attention shape guest experience and sustainability perception in luxury hotels","authors":"Jisun Lee , MiRan Kim , Eunsil Lee","doi":"10.1016/j.ijhm.2026.104616","DOIUrl":"10.1016/j.ijhm.2026.104616","url":null,"abstract":"<div><div>As hotels increasingly implement sustainability-focused practices, integrating natural features in hotel environments has emerged as a strategic approach to enhance guest experience and environmental appeal. This study employs a multi-method research design using visual stimuli of hotel lobbies with and without indoor greenery. A between-subjects survey showed that greenery significantly increased pleasure and perceived sustainable performance, which positively affected hotel image and mediated the relationship between greenery and willingness to pay more. An experiment study incorporating eye-tracking with post-exposure surveys examined visual attention as a linking mechanism. Results revealed that greenery captured greater visual attention, which was positively associated with pleasure and perceived sustainable performance. These findings provide new insight into the potential role of greenery as a visual cue that shapes guest perceptions of sustainability and brand image. The study offers theoretical and practical contributions by showing how environmental features can influence guest experience and behavior through visual engagement.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"135 ","pages":"Article 104616"},"PeriodicalIF":8.3,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146175457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The buck stops here: Understanding the nexus between responsible leadership and employee ambidexterity in hospitality industry 责任止于此：了解酒店行业负责任的领导和员工的两面性之间的联系

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-29 DOI: 10.1016/j.ijhm.2026.104566

Juman Iqbal , Gowri Venkata Rajani , Muhammad Abdul Aziz , Hafiz Mudassir Rehman , Badawy S.Y. Sayed , Ranjit Singh

{"title":"The buck stops here: Understanding the nexus between responsible leadership and employee ambidexterity in hospitality industry","authors":"Juman Iqbal , Gowri Venkata Rajani , Muhammad Abdul Aziz , Hafiz Mudassir Rehman , Badawy S.Y. Sayed , Ranjit Singh","doi":"10.1016/j.ijhm.2026.104566","DOIUrl":"10.1016/j.ijhm.2026.104566","url":null,"abstract":"<div><div>The purpose of this study is to investigate the mediating effect of work meaningfulness on the relationship between responsible leadership and employee ambidexterity among restaurant employees. It also develops a moderated mediation model, assessing the boundary condition role of person-environment fit in the links between responsible leadership and its outcomes (i.e., work meaningfulness and employee ambidexterity). Time-lagged data were collected from 383 employees at restaurants in India. At Time 1, data collection focused on measuring perceptions around responsible leadership and person-environment fit, while the Time 2 questionnaire, distributed a month later, aimed to capture insights related to employee ambidexterity and work meaningfulness. Matched data were analyzed using PLS-SEM. The study found that responsible leadership impacts employee ambidexterity directly and through work meaningfulness. The results also reveal that person-environmental fit moderates the relationship between a) work meaningfulness and employee ambidexterity and b) responsible leadership and work meaningfulness. Further, the study found that the indirect effect of responsible leadership on employee ambidexterity via work meaningfulness was stronger when employees perceived a high-level person-environment fit. This study contributes to the responsible leadership literature by exploring how and when it affects employee-related aspects that have been unaddressed by previous examinations, making it novel. Based on our results, this study also provides key theoretical implications as well as actionable insights for the hospitality sector.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104566"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146073003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Rational, emotional, and social drivers of hotel booking intention: A hybrid CB-SEM - FSQCA approach 酒店预订意向的理性、情感和社会驱动因素：CB-SEM - FSQCA混合方法

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2025-12-03 DOI: 10.1016/j.ijhm.2025.104539

Elizabeth del Carmen Pérez-Ricardo , Josefa García-Mestanza

{"title":"Rational, emotional, and social drivers of hotel booking intention: A hybrid CB-SEM - FSQCA approach","authors":"Elizabeth del Carmen Pérez-Ricardo , Josefa García-Mestanza","doi":"10.1016/j.ijhm.2025.104539","DOIUrl":"10.1016/j.ijhm.2025.104539","url":null,"abstract":"<div><div>This study explores the key factors influencing tourists’ booking intentions in hotels by integrating rational, emotional, and social dimensions. Using a hybrid methodological approach, data from 390 customers were analyzed through Covariance-Based Structural Equation Modeling and Fuzzy-Set Qualitative Comparative Analysis (fsQCA). The results show that rational factors have the strongest impact on booking decisions. However, fsQCA reveals that multiple combinations of factors can also lead to high booking intention. From a managerial perspective, the findings suggest that hotel managers should not only focus on rational elements but also incorporate emotional and social aspects into their strategies to personalize offerings and better align with guest expectations. This study contributes to tourism and hospitality research by proposing a theoretically integrated framework that captures the interplay of rational, emotional, and social dimensions in shaping hotel booking intentions. Applying a hybrid CB-SEM-fsQCA design within the hotel industry context, it offers nuanced insights into consumer decision-making processes that strengthen both theoretical understanding and managerial implications.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104539"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145689439","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does asset-light strategy compromise information transparency in hotels? 轻资产战略会损害酒店的信息透明度吗？

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-02 DOI: 10.1016/j.ijhm.2025.104549

Hainan Sheng, Juan Luis Nicolau

引用次数: 0

Forecasting hospitality revenue with economic wave models: A trigonometric approach to science and non-science labor elasticity 用经济波动模型预测酒店收入：科学和非科学劳动弹性的三角方法

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2026-04-01 Epub Date: 2026-01-24 DOI: 10.1016/j.ijhm.2026.104580

Xuan Van Tran

引用次数: 0

Her wine, her way: How women’s ownership disclosure in wine marketing shapes women consumers’ choices 她的酒，她的方式：女性在葡萄酒营销中的所有权披露如何影响女性消费者的选择