International Journal of Hospitality Management最新文献_第2页

Beyond satisfaction: A hierarchical model of three distinct guest experience types in peer-to-peer accommodation 超越满意度：点对点住宿中三种不同的客人体验类型的分层模型

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-10-07 DOI: 10.1016/j.ijhm.2025.104465

Pantea Foroudi , Akiko Ueno , Charles Dennis , Nektarios Tzempelikos , Afsaneh Bagheri

{"title":"Beyond satisfaction: A hierarchical model of three distinct guest experience types in peer-to-peer accommodation","authors":"Pantea Foroudi , Akiko Ueno , Charles Dennis , Nektarios Tzempelikos , Afsaneh Bagheri","doi":"10.1016/j.ijhm.2025.104465","DOIUrl":"10.1016/j.ijhm.2025.104465","url":null,"abstract":"<div><div>This paper develops and empirically tests a hierarchical model of service quality in peer-to-peer (P2P) accommodation, focusing on guest experiences and behavioral intentions before and after the COVID-19 pandemic. A conceptual model was developed from Airbnb review comments and tested through a survey. Post-pandemic, 47 follow-up interviews informed an updated model, followed by a second survey to capture shifts in guest perceptions. The findings suggest that P2P accommodation guests allocate considerable processing resources to cognitive cues (deliberative route) and emotional ones (experiential route) in decision making. Also, the study indicates that quality evaluation leads to guest experiences, namely, congenial, affective and intellectual, which ultimately result in behavioral intentions. The study advances service quality theory in the sharing economy context, responds to recent calls in the literature for a deeper theorization of P2P accommodation experiences, and offers managerial insights for hosts and policy makers navigating post-pandemic recovery.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104465"},"PeriodicalIF":8.3,"publicationDate":"2025-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145266996","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The class lens: How social class shapes hotel employees’ beliefs about how customers see them 阶级视角：社会阶层如何塑造酒店员工对顾客如何看待他们的看法

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-27 DOI: 10.1016/j.ijhm.2025.104463

Yuchen Xu , Seongseop (Sam) Kim , Catherine Cheung , Yun Zhang , Hanyuan Zhang

{"title":"The class lens: How social class shapes hotel employees’ beliefs about how customers see them","authors":"Yuchen Xu , Seongseop (Sam) Kim , Catherine Cheung , Yun Zhang , Hanyuan Zhang","doi":"10.1016/j.ijhm.2025.104463","DOIUrl":"10.1016/j.ijhm.2025.104463","url":null,"abstract":"<div><div>This study investigates how social class, as an intangible yet ubiquitous force, shapes hotel employees’ negative meta-stereotypes; i.e., employees’ beliefs regarding customer-held stereotypes about their occupational group. Across five experiments involving 823 qualified online panel members, we found that hotel employees in lower social classes experienced greater negative meta-stereotypes compared to their counterparts in higher social classes. This social class effect was, in part, driven by their concerns about being discriminated against by others, which in turn undermined their service and organizational performance. Furthermore, the social class effect was enhanced in hotel employees with an entity mindset but disappeared in those with an incremental mindset. Our findings not only enrich the repertoire of antecedents of negative meta-stereotypes but also advance the understanding of socio-psychological consequences of social hierarchies in hospitality, offering hotel organizations practical insights for addressing class-based discrimination and stigmatization.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104463"},"PeriodicalIF":8.3,"publicationDate":"2025-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145182898","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Occupational health and safety management practices and safety outcomes in hotels: Influences of knowledge, motivation, and innovation in supply chain and housekeeping operations 酒店的职业健康和安全管理实践与安全结果：供应链和客房管理操作中知识、动机和创新的影响

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-24 DOI: 10.1016/j.ijhm.2025.104448

Omar Alsetoohy , Abad Alzuman , Viju Mathew , Nasser Saad Al-Monawer , Tomás F. Espino-Rodríguez , Mahmoud Abou Kamar , Fuad Mohammed Alhamdi , Ahmed M. El-Sherbeeny , Samar Sheikhelsouk

{"title":"Occupational health and safety management practices and safety outcomes in hotels: Influences of knowledge, motivation, and innovation in supply chain and housekeeping operations","authors":"Omar Alsetoohy , Abad Alzuman , Viju Mathew , Nasser Saad Al-Monawer , Tomás F. Espino-Rodríguez , Mahmoud Abou Kamar , Fuad Mohammed Alhamdi , Ahmed M. El-Sherbeeny , Samar Sheikhelsouk","doi":"10.1016/j.ijhm.2025.104448","DOIUrl":"10.1016/j.ijhm.2025.104448","url":null,"abstract":"<div><div>This study investigates the impact of Occupational Health and Safety Management Practices (OHSMPs) on safety performance and workplace accidents in the Egyptian hotel sector, specifically in the supply chain and housekeeping operations, where occupational risks are elevated and safety enforcement remains inconsistent. Drawing on an integrated framework that combines the Total Worker Health model and safety systems theory, the research examines how OHSMPs, understood as implemented, practice-based processes, affect employee outcomes through three key mediators: safety knowledge, motivation, and workplace technological innovation. Survey data were collected from 249 full-time employees in the housekeeping and supply chain departments of five-star hotels across Egypt. Structural equation modeling using WarpPLS-SEM 8.0 revealed that OHSMPs significantly enhance employees’ safety knowledge, motivation, and adoption of technological innovations. These mediators, in turn, contribute to improved safety performance and a reduction in workplace accidents and injuries. The findings advance occupational health literature in developing-country contexts by presenting a cohesive, empirically tested model that links organizational safety practices to individual-level safety outcomes. Practical implications are discussed for hotel managers aiming to improve workplace safety through targeted enhancements in employee training, engagement, and access to safety-related technologies in the hotel supply chain and housekeeping operations.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104448"},"PeriodicalIF":8.3,"publicationDate":"2025-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Riding the night shift: Spatiotemporal analysis of ride-hailing’s impact on urban nighttime hospitality consumption in the digital age 乘坐夜班：数字时代网约车对城市夜间酒店消费影响的时空分析

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-24 DOI: 10.1016/j.ijhm.2025.104426

Chi Xie , Da-Peng Zhang , Ching-Hui (Joan) Su , Ming-Hsiang Chen , Yang-Xing He

{"title":"Riding the night shift: Spatiotemporal analysis of ride-hailing’s impact on urban nighttime hospitality consumption in the digital age","authors":"Chi Xie , Da-Peng Zhang , Ching-Hui (Joan) Su , Ming-Hsiang Chen , Yang-Xing He","doi":"10.1016/j.ijhm.2025.104426","DOIUrl":"10.1016/j.ijhm.2025.104426","url":null,"abstract":"<div><div>Ride-hailing services, powered by real-time connectivity between drivers and passengers, have transformed urban mobility by reducing travel time and costs. This technological shift enhances nighttime transportation accessibility and stimulates hospitality consumption in the digital economy. Using a large-scale dataset of ride-hailing records and a two-way fixed-effects model, this study investigates how ride-hailing reshapes the spatial distribution of urban nighttime economic activity. Our findings reveal that ride-hailing promotes a diffusion effect, spreading hospitality consumption across broader urban areas rather than concentrating it in traditional hubs. Moreover, we identify an inverted U-shaped relationship in consumption agglomeration over time, suggesting that initial clustering is followed by gradual dispersion as ride-hailing services expand. These insights contribute to the literature on urban nighttime economies and offer practical implications for policymakers. By strategically optimizing transportation networks, cities can foster balanced growth in nighttime hospitality sectors, supporting both economic vibrancy and spatial equity.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104426"},"PeriodicalIF":8.3,"publicationDate":"2025-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The hospitality & tourism frontline employee: A bibliometric analysis 酒店与旅游业一线员工：文献计量学分析

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-24 DOI: 10.1016/j.ijhm.2025.104451

William I. Hebl , Iuliana (Popa) Theis , Thais Guisard , Juan M. Madera

引用次数: 0

The timestamp effect: How prior contribution timing shapes future donations 时间戳效应：先前的捐款时间如何影响未来的捐款

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-23 DOI: 10.1016/j.ijhm.2025.104423

Barbara Apaalabono Atanga , Anna S. Mattila

{"title":"The timestamp effect: How prior contribution timing shapes future donations","authors":"Barbara Apaalabono Atanga , Anna S. Mattila","doi":"10.1016/j.ijhm.2025.104423","DOIUrl":"10.1016/j.ijhm.2025.104423","url":null,"abstract":"<div><div>Hospitality businesses often partner with charitable organizations to raise funds for their sustainability initiatives through online donation platforms. A notable feature on these online platforms is the timing of previous donations, indicating whether a campaign has recently received a contribution (recent) or if it has been a while since the last contribution (distant). Despite the prevalence of prior donation timing information and its visibility to potential donors, it remains unknown how the recency of previous donations influences consumers. This research bridges this gap by examining how recent (vs. distant) prior donation timing influences consumer inferences and donation intentions. Study 1 demonstrates that a recent (vs. distant) prior donation timing enhances perceived velocity, leading to higher donation intentions and amounts. Study 2 examines the moderating role of matching gifts, and the results indicate that when a matching gift is absent, a high (vs. low) perceived velocity leads to greater donation intentions. However, the effect is attenuated when a matching gift is present. Study 3 marginally supports the moderating role of spatial distance, showing that when campaign beneficiaries are located far away, a high (vs. low) perceived velocity increases donation intention. However, this effect is attenuated when beneficiaries are nearby. Together, this study adds to the donation literature and provides practical implications for hospitality businesses that utilize fundraising as part of their sustainability initiatives.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104423"},"PeriodicalIF":8.3,"publicationDate":"2025-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145118759","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The MUSA model applied to luxury hotel customer satisfaction: A comparative survey of the top 10 European tourist cities MUSA模型在豪华酒店顾客满意度中的应用：对欧洲十大旅游城市的比较调查

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-22 DOI: 10.1016/j.ijhm.2025.104442

Ziwei Shu , Ramón Alberto Carrasco , José Rui Figueira , Diogo Cunha Ferreira

{"title":"The MUSA model applied to luxury hotel customer satisfaction: A comparative survey of the top 10 European tourist cities","authors":"Ziwei Shu , Ramón Alberto Carrasco , José Rui Figueira , Diogo Cunha Ferreira","doi":"10.1016/j.ijhm.2025.104442","DOIUrl":"10.1016/j.ijhm.2025.104442","url":null,"abstract":"<div><div>While analyzing customer satisfaction in luxury hotels through online reviews has become increasingly crucial, to our knowledge, many models still rely on questionnaires. Therefore, this paper aims to analyze customer satisfaction in luxury hotels using online reviews. Since Europe is a mature tourism and hospitality market, this paper conducts a comparative survey of luxury hotels in the top 10 European tourist cities by collecting customer reviews from TripAdvisor. This paper employs the Multicriteria Satisfaction Analysis (MUSA) model, a linear programming tool for customer satisfaction analysis, along with the refined Kano model to identify and compare areas for improvement in luxury hotels across various cities. The findings are presented through an interactive visualization application featuring a novel category-priority diagram to simplify comparison of criteria priorities. This application also provides automatic interpretations of the diagram for each city, allowing decision-makers to compare hotel performance, receive data-driven recommendations, and ensure analysis reproducibility.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104442"},"PeriodicalIF":8.3,"publicationDate":"2025-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145118761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A seat at the table: Designing menus that signal inclusion 一席之位：设计包含信号的菜单

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-19 DOI: 10.1016/j.ijhm.2025.104425

Cortney L. Norris , Lisa Slevitch , Matthew J. Bauman , Soyoung Park , Jenna Lee , Emmanuel Gamor

引用次数: 0

US postpartum care resorts: Transforming stressful new motherhood into well-being and the joy of parenthood 美国产后护理度假村：将新妈妈的压力转化为幸福和为人父母的快乐

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-19 DOI: 10.1016/j.ijhm.2025.104450

Ingrid Y. Lin , Anna S. Mattila , Xiaofeng Li

引用次数: 0

The fit effect of tier structure of loyalty programs on luxury and non-luxury brands 忠诚度计划层级结构对奢侈与非奢侈品牌的契合效应

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-19 DOI: 10.1016/j.ijhm.2025.104429

Edmund Y. Wu , Morgan X. Yang , Haksin Chan , Delong Wen

引用次数: 0