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International Journal of Hospitality Management最新文献

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Does digital transformation exacerbate or mitigate maturity mismatch in hospitality and tourism firms? 数字化转型会加剧还是缓解酒店和旅游公司的成熟度不匹配问题？
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-10 DOI: 10.1016/j.ijhm.2024.103915
{"title":"Does digital transformation exacerbate or mitigate maturity mismatch in hospitality and tourism firms?","authors":"","doi":"10.1016/j.ijhm.2024.103915","DOIUrl":"10.1016/j.ijhm.2024.103915","url":null,"abstract":"<div><p>How to mitigate the maturity mismatch of corporate investment and financing is critical for the financial stability and sustainable development of hospitality and tourism firms. Given the advancement and prevalence of digital transformation and the unidentified link between digital transformation and maturity mismatch in hospitality and tourism literature, this study aims to examine whether digital transformation exacerbates or mitigates maturity mismatch in hospitality and tourism firms. Using data from listed Chinese firms and machine learning to build a digital transformation index from word frequency statistics involving “firm digital transformation” in annual reports, we found that digital transformation exacerbates maturity mismatch, especially for firms with greater financing constraints and lower financial marketization. Our research uncovers antecedents of maturity mismatch and contributes to the hospitality and tourism literature on the effects of digital transformation. It also provides practical guidance for hospitality and tourism companies to address maturity mismatch through digital transformation.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142162391","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effect of digital transformation: Boosting productivity in the restaurant industry 数字化转型的影响：提高餐饮业的生产力
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-09 DOI: 10.1016/j.ijhm.2024.103896
{"title":"The effect of digital transformation: Boosting productivity in the restaurant industry","authors":"","doi":"10.1016/j.ijhm.2024.103896","DOIUrl":"10.1016/j.ijhm.2024.103896","url":null,"abstract":"<div><p>This study investigated the effect of digital transformation on firm productivity in the restaurant industry. Based on the notion that digital transformation enables streamlined operations, this study hypothesized that digital transformation positively influences restaurant productivity in both front-of-house and back-of-house areas. Using text analysis, the annual reports of restaurant firms were analyzed to measure the level of digital transformation. The empirical findings revealed that digital transformation in both front-of-house and back-of-house areas has a positive effect on overall firm-level productivity in the restaurant industry. This suggests that using front-of-house technologies to assist customer processes and back-of-house technologies to streamline administrative and kitchen tasks can help overcome low productivity issues within restaurant firms. This study also demonstrated that digital transformation in front-of-house areas could maximize productivity for geographically diversified restaurant firms, while the positive effect of digital transformation on firm productivity was not significantly greater in quick-service restaurants than full-service restaurants.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142162390","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
First impressions on sharing accommodation market platforms: The association between cover image type and property listing price 共享住宿市场平台上的第一印象：封面图片类型与房源价格之间的关联
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-09 DOI: 10.1016/j.ijhm.2024.103919
{"title":"First impressions on sharing accommodation market platforms: The association between cover image type and property listing price","authors":"","doi":"10.1016/j.ijhm.2024.103919","DOIUrl":"10.1016/j.ijhm.2024.103919","url":null,"abstract":"<div><p>Shared accommodation platforms, including Airbnb, encourage hosts to post images of rentals. In this study, a hedonic pricing model was developed to test the effects of different cover image scenes (indoor or outdoor) on Airbnb listing prices and to test how strongly the effects were moderated by images’ visual aesthetics or room type. The model was estimated using a dataset of 24,162 Airbnb listings in Beijing, China, from October 2020. Empirical results revealed that 1) compared with Airbnb properties whose cover images showed indoor scenes, properties whose cover images showed outdoor scenes tended to have higher prices; and 2) cover images’ visual aesthetics and room type each significantly moderated the association between cover images and property listing prices. This study is one of the earliest to assess the roles of properties’ cover images in the shared accommodation market. The interaction effects of image scenes and other factors related to cover images were also explored for the first time.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142162389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model 探索人机协作意向对酒店一线员工积极行为的影响：综合模型
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-07 DOI: 10.1016/j.ijhm.2024.103912
{"title":"Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model","authors":"","doi":"10.1016/j.ijhm.2024.103912","DOIUrl":"10.1016/j.ijhm.2024.103912","url":null,"abstract":"<div><p>This research aims to explain and predict frontline hotel employees’ intention towards human-robot collaboration (HRC) and their subsequent positive behaviors based on theory of planned behavior and job demands-resources (JD-R) model. The moderating role of perceived behavioral control towards HRC were also tested. Drawing from a preliminary interview study, we identified the critical determinants that shape frontline hotel employees’ attitude towards HRC. Data were collected at two time points from 455 frontline hotel employees in a three-week period. The study results revealed that proficient behavior and adaptive behavior were indirectly influenced by attitude and subjective norm towards HRC and job autonomy of HRC through intention towards HRC. Additionally, perceived behavioral control moderates the relationship between subjective norm and intention towards HRC. The study provides hotel managers with valuable insights and information regarding HRC, enabling them to effectively manage the implementation of HRC in their establishments.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin 职业召唤通过学习目标导向对语音行为的渐进影响：情感自旋调节模型
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-07 DOI: 10.1016/j.ijhm.2024.103893
{"title":"The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin","authors":"","doi":"10.1016/j.ijhm.2024.103893","DOIUrl":"10.1016/j.ijhm.2024.103893","url":null,"abstract":"<div><p>This research investigates how and why employees’ perception of career calling leads to their voice behaviors based on a conceptual model that incorporates learning goal orientation and affect spin. Lagged diary data collected from 223 dyads of hotel employees and their managers over four times, were analyzed to test the moderated mediation hypotheses. The results showed that career calling had a positive impact on both challenging and supportive voice behaviors through learning goal orientation, and affect spin moderated the indirect effects of career calling on supportive voice behavior and challenging voice behavior. For employees with low affect spin, the indirect effects of career calling on voice behaviors through learning goal orientation were significant, while the indirect effect was not significant for those with high affect spin. The implications of the findings are discussed for hospitality researchers and practitioners.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How anthropomorphism shapes restaurant customers’ consumption of plant-based meat alternatives: Perceptions, attitudes, and intention to visit 拟人化如何影响餐厅顾客对植物肉类替代品的消费：观念、态度和光顾意向
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-07 DOI: 10.1016/j.ijhm.2024.103898
{"title":"How anthropomorphism shapes restaurant customers’ consumption of plant-based meat alternatives: Perceptions, attitudes, and intention to visit","authors":"","doi":"10.1016/j.ijhm.2024.103898","DOIUrl":"10.1016/j.ijhm.2024.103898","url":null,"abstract":"<div><p>Despite the prevalence of plant-based meat alternatives (PBMA), the acceptance of this novelty among restaurant customers has been overlooked. Using an experimental approach, we investigated the effectiveness of anthropomorphism in making PBMA appealing to non-vegetarians. Drawing on construal level theory, our findings suggest that anthropomorphism through abstract framing increases perceived human-likeness and reduces state reactance compared to non-anthropomorphism. This, in turn, leads to a more positive attitude and greater visit intention. Theoretical and practical implications for developing marketing communication strategies to achieve upselling of PBMA in restaurants are discussed.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The relevance of vision sharing and innovative behavior on transformational leadership, charismatic influence and organizational citizenship behavior (OCB) 愿景分享和创新行为与变革型领导、魅力型影响力和组织公民行为（OCB）的相关性
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-07 DOI: 10.1016/j.ijhm.2024.103891
{"title":"The relevance of vision sharing and innovative behavior on transformational leadership, charismatic influence and organizational citizenship behavior (OCB)","authors":"","doi":"10.1016/j.ijhm.2024.103891","DOIUrl":"10.1016/j.ijhm.2024.103891","url":null,"abstract":"<div><p>The growing emphasis on quality of life has propelled the development of and attention to the tourism and hospitality industry. However, this focus has also led to competitive challenges due to globalization and rapid market changes. This study employed a three-stage questionnaire method to distribute surveys and conducted a comparative analysis of 370 hotel employees. The research aimed to expand the literature by exploring the relationship between transformational leadership styles and organizational citizenship behaviour (OCB) theory in hotel management. The study revealed that transformational leadership indirectly influences organizational citizenship behaviour through the mechanisms of charm influences and individualized care. With regard to moderating effects, shared vision in the second stage positively moderated the relationship between charisma attribution and individualized consideration, and innovative behaviour positively moderated the relationship between individualized consideration and organizational citizenship behaviour. This relationship was evident in the third stage. Finally, a comparative analysis was conducted between the alternative and original models to reinforce the findings.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Gaps between customer compatibility and usage intentions: The moderation function of subjective norms towards chatbot-powered hotel apps 客户兼容性与使用意向之间的差距：聊天机器人酒店应用程序主观规范的调节功能
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-06 DOI: 10.1016/j.ijhm.2024.103910
{"title":"Gaps between customer compatibility and usage intentions: The moderation function of subjective norms towards chatbot-powered hotel apps","authors":"","doi":"10.1016/j.ijhm.2024.103910","DOIUrl":"10.1016/j.ijhm.2024.103910","url":null,"abstract":"<div><p>This paper highlights to close existing gaps between customer compatibility and usage intentions, with a special emphasis on the moderation function of subjective norms and technology affordance-led compatibility factor in leveraging technology perceptions of usefulness and ease of use to usage intention. Employing Microsoft Form, 626 customers of five-star Egyptian hotels, responded and their responses were checked using SmartPLS v.4. Findings confirmed that perceived usefulness and ease of use partially mediated the significant nexus between customer compatibility with chatbot-powered hotel apps and usage intentions. Moreover, the influence of perceived usefulness is greater on usage intentions when hotel customers have high levels of subjective norms towards chatbot-powered service apps. On the basis of technology’s compatibility, this study offers mutual reinforcement, complementary, and corrective roles for subjective norms and customer compatibility in the hospitality business.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149348","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors? 可爱线索何时以及为何会加强信息框架在促进亲环境行为方面的作用？
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-04 DOI: 10.1016/j.ijhm.2024.103894
{"title":"When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors?","authors":"","doi":"10.1016/j.ijhm.2024.103894","DOIUrl":"10.1016/j.ijhm.2024.103894","url":null,"abstract":"<div><p>Gain and loss message framing has been utilized to encourage consumers’ pro-environmental behaviors in the hospitality and tourism industries. However, little is known about when and why presenting different types of cuteness cues influences the relative effectiveness of gain-framed and loss-framed messages, despite the commonness of cuteness cues in the service environment. To address this gap, this research examines the interaction effects between message framing (gain vs. loss) and cuteness type (kindchenschema vs. whimsical) on consumers’ pro-environmental responses. Through three cross-cultural studies using the experimental design approach, our results show that when kindchenschema cuteness cues are present, loss-framed (vs. gain-framed) messages generate more favorable pro-environmental responses. In contrast, gain-framed (vs. loss-framed) messages are more effective when whimsical cuteness cues are present. Moreover, results from the mediation analyses revealed that the sense of feeling right is the underlying mechanism explaining these effects. These findings provide critical implications for theory and practice.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142128569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Hotel demand forecasting with multi-scale spatiotemporal features 利用多尺度时空特征预测酒店需求
IF 9.9 1区 管理学
International Journal of Hospitality Management Pub Date : 2024-09-02 DOI: 10.1016/j.ijhm.2024.103895
{"title":"Hotel demand forecasting with multi-scale spatiotemporal features","authors":"","doi":"10.1016/j.ijhm.2024.103895","DOIUrl":"10.1016/j.ijhm.2024.103895","url":null,"abstract":"<div><p>Accurate demand forecasting is critical to hotel revenue management and related decision-making. Considering the heterogeneity and dynamics of spatial effects across different time scales, this study introduces a novel model which can deeply extract these features to improve the forecasting performance of hotel demand. Specifically, the model constructs input variables with different periodicities and then integrates a Transformer neural network and long short-term memory to extract multi-scale and dynamic spatiotemporal features to generate accurate forecasts. The effectiveness of the model is verified through an empirical case in Xiamen, China. Results suggest our model significantly outperforms benchmarks in terms of accuracy and robustness. The findings extend the application of spatial-temporal modeling in hotel demand forecasting. Hotel managers can use our forecasts to optimize operations, improve revenues, and control risks. The extracted spatiotemporal features can also help managers examine cooperation and competition relationships with neighbor hotels.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142122645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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