International Journal of Hospitality Management最新文献_第2页

All at once or one by one? A dual-process model of the effect of service delivery approaches on customer satisfaction 一次全吃还是一个一个吃？服务提供方式对顾客满意影响的双过程模型

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-18 DOI: 10.1016/j.ijhm.2025.104457

Chenhan Ruan , Jie Liu , Wenhui Sun , Jun Pang

{"title":"All at once or one by one? A dual-process model of the effect of service delivery approaches on customer satisfaction","authors":"Chenhan Ruan , Jie Liu , Wenhui Sun , Jun Pang","doi":"10.1016/j.ijhm.2025.104457","DOIUrl":"10.1016/j.ijhm.2025.104457","url":null,"abstract":"<div><div>Restaurant servers often need to proactively provide complementary items based on the characteristics of the dishes to create a satisfying dining experience. Restaurants face a fundamental choice between two delivery approaches: <strong>concentrated delivery</strong>, where all required items are provided simultaneously upon order placement, and <strong>dispersed delivery</strong>, where items are distributed sequentially in line with the meal's progression. This research examined the impact of these service delivery approaches on customer satisfaction. Across four studies, we found that concentrated service leads to higher customer satisfaction than dispersed service. This effect is driven by a dual-process mechanism of customers’ perceptions of server competence and their immersion in the dining experience. Moreover, two boundary conditions moderate the positive effect of concentrated service: it is diminished when customers have a higher need for interaction or when the restaurant is more crowded. This research contributes to service marketing literature and offers actionable insights for service design.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104457"},"PeriodicalIF":8.3,"publicationDate":"2025-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145096926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Together through thick and thin: How does the survival of neighboring restaurants matter? 同甘共苦：相邻餐厅的生存有什么关系？

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-18 DOI: 10.1016/j.ijhm.2025.104461

Bo Zhou , Zhao Rui Li , Yang Yang

引用次数: 0

Impact of frontline employees’ perceived benefits of artificial intelligence on AI adoption and job engagement: A meta-analysis 一线员工感知人工智能的好处对人工智能采用和工作投入的影响：一项元分析

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-18 DOI: 10.1016/j.ijhm.2025.104446

Anne Rachelle Castaneda , Haroon Iqbal Maseeh , Jiraporn Surachartkumtonkun , Wei Shao , Park Thaichon

{"title":"Impact of frontline employees’ perceived benefits of artificial intelligence on AI adoption and job engagement: A meta-analysis","authors":"Anne Rachelle Castaneda , Haroon Iqbal Maseeh , Jiraporn Surachartkumtonkun , Wei Shao , Park Thaichon","doi":"10.1016/j.ijhm.2025.104446","DOIUrl":"10.1016/j.ijhm.2025.104446","url":null,"abstract":"<div><div>This study explores how frontline employees’ perceived benefits of artificial intelligence (AI) influence two behavioural outcomes: AI adoption and job engagement. Using the Social Shaping of Technology (SST) framework, which highlights the role of social, organizational, and contextual factors over technical features, the meta-analysis synthesises 71 studies involving 23,051 employees across 37 countries. Perceived AI benefits (e.g., increased efficiency, reduced monotony, decision-making support) positively relate to both adoption and engagement, though risks like job displacement anxiety can weaken these effects. To identify when and for whom these benefits matter most, the study analyses 13 moderators (user-level: gender, education, age, tenure, role, position; organizational-level: industry, control, AI task and knowledge; macrolevel:year, country). Industry type, control over AI, and work level/position were most significant. The findings underscore the need for tailored AI strategies aligned with workforce characteristics and socio-technical contexts, advancing employee-centred AI research on contextual variation and moderating effects.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104446"},"PeriodicalIF":8.3,"publicationDate":"2025-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145096925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How ambition and commitment influence the career withdrawal intention of hotel employees: A latent change score modeling approach 抱负和承诺如何影响酒店员工的职业退出意愿：一个潜在变化评分模型方法

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-18 DOI: 10.1016/j.ijhm.2025.104458

Dan Zhu , Tin Doan , Pattamol Kanjanakan Thawornlamlert , In-Jo Park , Peter B. Kim

{"title":"How ambition and commitment influence the career withdrawal intention of hotel employees: A latent change score modeling approach","authors":"Dan Zhu , Tin Doan , Pattamol Kanjanakan Thawornlamlert , In-Jo Park , Peter B. Kim","doi":"10.1016/j.ijhm.2025.104458","DOIUrl":"10.1016/j.ijhm.2025.104458","url":null,"abstract":"<div><div>Despite the significant challenges of high turnover and labor shortages in the hospitality industry, the impact of ambition on employees’ vocational attitudes remains underexplored. Drawing on self-determination and prospect theories, this research investigated the ways that hotel employees’ ambition affected their career withdrawal intention, with career commitment acting as a mediator. Employing latent change score mediation modeling, with longitudinal data collected in four waves over nine months, it was found that changes in ambition levels correlate with changes in career commitment, subsequently affecting change in withdrawal intention. These findings advance the knowledge relating to the mechanisms of ambition, and shift the research focus from a static, between-person perspective, to one that considers the dynamic, within-person changes in vocational attitudes. From a practical perspective, the study contributes to understanding the dynamics of career development and retention strategies in the hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104458"},"PeriodicalIF":8.3,"publicationDate":"2025-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145096927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Cultivating intention to stay: A cross-cultural exploration of leadership and ethical climates in hotel industry 培养逗留意向：酒店行业领导力和道德氛围的跨文化探索

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-16 DOI: 10.1016/j.ijhm.2025.104454

Alireza Nazarian , Shiromi Wijetunga , Pantea Foroudi , Peter Atkinson , Ioannis Christodoulou

引用次数: 0

Leveraging typeface to promote nostalgic hospitality offerings 利用字体来宣传怀旧的酒店服务

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-16 DOI: 10.1016/j.ijhm.2025.104453

Huiling Huang , Xi Yu , Stephanie Q. Liu , Laurie Luorong Wu , Xinxin Yang

引用次数: 0

Test of a moderated mediation model of green team resilience 绿色团队弹性的有调节中介模型检验

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-16 DOI: 10.1016/j.ijhm.2025.104444

Md Asadul Islam , Md Mahamudul Hassan , Amer Hamzah Jantan , Elisa Rescalvo-Martin , Osman M. Karatepe

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Smart insights, stronger performance: Leveraging business intelligence and dynamic capabilities in tourism and hospitality 聪明的洞察力，更强的业绩：利用商业智能和旅游和酒店业的动态能力

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-16 DOI: 10.1016/j.ijhm.2025.104410

Omid Tajeddini , Kayhan Tajeddini , Thilini Chathurika Gamage , Waseem Ul Hameed

{"title":"Smart insights, stronger performance: Leveraging business intelligence and dynamic capabilities in tourism and hospitality","authors":"Omid Tajeddini , Kayhan Tajeddini , Thilini Chathurika Gamage , Waseem Ul Hameed","doi":"10.1016/j.ijhm.2025.104410","DOIUrl":"10.1016/j.ijhm.2025.104410","url":null,"abstract":"<div><div>The rapid advancement of artificial intelligence (AI) and business intelligence (BI) compels tourism and hospitality firms to redefine their capabilities. This need stems from the growing imperative to fully leverage these technologies for performance enhancement—an area still underexplored in the tourism and hospitality literature. Drawing on the dynamic capabilities view, this paper investigates the interrelationships among resource orchestration capabilities (ROCs), digital marketing capabilities (DMCs), AI capabilities, and firm performance, with a specific focus on the mediating role of BI adoption and the moderating effect of technology orientation (TO). Using data from 297 tourism and hospitality firms across four major Japanese cities, the findings reveal that BI adoption mediates the relationships among ROCs, DMCs, AI capabilities, and firm performance. As anticipated, TO does not moderate the DMC–BI adoption link, potentially due to firm-specific factors warranting further exploration in different contexts. The study contributes to theory by proposing an integrative framework that conceptualizes ROCs, DMCs, and AI capabilities as distinct yet interrelated dynamic capabilities driving performance in tourism and hospitality firms. Practically, the findings encourage tourism and hospitality managers to refine their strategies to better leverage these capabilities, particularly in pursuing digital transformation.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104410"},"PeriodicalIF":8.3,"publicationDate":"2025-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145096924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Discovering the process of motivated innovativeness in enhancing customer performance expectancy 发现动机创新在提高顾客绩效期望中的过程

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-16 DOI: 10.1016/j.ijhm.2025.104424

Yung-Chuan Huang , Chih-Hsing Liu

{"title":"Discovering the process of motivated innovativeness in enhancing customer performance expectancy","authors":"Yung-Chuan Huang , Chih-Hsing Liu","doi":"10.1016/j.ijhm.2025.104424","DOIUrl":"10.1016/j.ijhm.2025.104424","url":null,"abstract":"<div><div>This study investigates the dynamics of ghost kitchens in the context of Taiwan, drawing upon data from 620 customers. It explores the intricate relationships between motivated innovativeness, performance expectancy, perceived benefits, food variety, societal benefit, and the moderating impact of social media visibility. The findings reveal a fascinating interplay among these variables. Motivated innovativeness is found to exert an indirect influence on performance expectancy. This influence is mediated by the perceived benefits of ghost kitchen services, the variety of food offerings, and the perceived societal benefits of such innovative culinary ventures. Furthermore, the study sheds light on the moderating role of social media visibility, which plays a pivotal role in shaping the relationship between the mediating factors (perceived benefits, food variety, societal benefit) and performance expectancy. In an age where digital presence profoundly impacts consumer perceptions, the study underscores the significance of social media as a powerful influencer. Theoretical and managerial implications are also discussed in the final section.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"133 ","pages":"Article 104424"},"PeriodicalIF":8.3,"publicationDate":"2025-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145096864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Solutions for understaffed hotels: Comparing the effects of perceived organizational support and perceived organizational leisure support 人手不足酒店的解决方案：比较感知组织支持和感知组织休闲支持的影响

IF 8.3 1区管理学

International Journal of Hospitality Management Pub Date : 2025-09-16 DOI: 10.1016/j.ijhm.2025.104440

Tien-Ming Cheng , Mei-Tsun Chen , Ying-Hsin Chu , Tsung-Chun Tsai

引用次数: 0