International Journal of Hospitality Management最新文献_第2页

Minimizing hotel employees’ negative responses to adverse change practices: The application of attribution theory 尽量减少酒店员工对不利变革做法的负面反应：归因理论的应用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-11-01 DOI: 10.1016/j.ijhm.2024.103984

Junbang Lan , Chi-Sum Wong , Iris D. Zhang , Kelly Z. Peng , Zui Lan

引用次数: 0

Exploring MCI and TPB in the context of self-driving robot food delivery services: A cross-national study 探索自动驾驶机器人送餐服务背景下的 MCI 和 TPB：一项跨国研究

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-31 DOI: 10.1016/j.ijhm.2024.103967

Heather (Markham) Kim, Jinsoo Hwang

{"title":"Exploring MCI and TPB in the context of self-driving robot food delivery services: A cross-national study","authors":"Heather (Markham) Kim, Jinsoo Hwang","doi":"10.1016/j.ijhm.2024.103967","DOIUrl":"10.1016/j.ijhm.2024.103967","url":null,"abstract":"<div><div>This study assesses the relationships between motivated consumer innovativeness and the theory of planned behavior in order to gain a better understanding of self-driving robot food delivery services. Moreover, country development status was propositioned in order to moderate the relationships between motivated consumer innovativeness and attitude. The data was collected from 315 South Korean consumers in Korea, which is a developed country, and 308 Mongolian consumers in Mongolia, which is a developing country, and they were analyzed. The results showed that functionally and cognitively motivated consumer innovativeness had an impact on attitude for both the Korean and Mongolian consumers. Hedonically motivated consumer innovativeness affected attitude for the Korean consumers, and socially motivated consumer innovativeness influenced attitude for the Mongolian customers. Attitude, subjective norm, and perceived behavioral control had causal relationships with behavioral intentions in both samples. Lastly, country development status had a moderating effect with the relationship between functionally motivated consumer innovativeness and attitude.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103967"},"PeriodicalIF":9.9,"publicationDate":"2024-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142561409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Attributes of satisfaction and dissatisfaction with online travel experiences in peer-to-peer platforms 点对点平台中在线旅游体验的满意度和不满意度属性

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-31 DOI: 10.1016/j.ijhm.2024.103972

Seunghun Shin , Yoohee Hwang , Taekyung Kim

引用次数: 0

B&B host work-life balance and customer online self- disclosure: A cross-level mediation effect of work vigor 民宿主人工作与生活的平衡以及顾客在线自我披露：工作活力的跨层次中介效应

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-30 DOI: 10.1016/j.ijhm.2024.103953

Chen-Ju Lin , Chia-Yen Wu , David Pauleen

{"title":"B&B host work-life balance and customer online self- disclosure: A cross-level mediation effect of work vigor","authors":"Chen-Ju Lin , Chia-Yen Wu , David Pauleen","doi":"10.1016/j.ijhm.2024.103953","DOIUrl":"10.1016/j.ijhm.2024.103953","url":null,"abstract":"<div><div>This study, based on conservation-of-resources theory and self-disclosure perspective, establishes and validates a theoretical framework that contributes domain knowledge to micro-scale hospitality management. Empirical data were collected from 109 bedand-breakfast (B&B) hosts and their 528 dyadic customers in east Taiwan. Our findings indicate that the cross-level mediation effect of B&B host work vigor can mediate the relationship between B&B host work-life balance and customer satisfaction. Efforts by B&B owners to improve work-life balance could have practical implications including greater family support and more satisfied B&B customers. These satisfied customers will make more recommendations to their online followers, and tend to play the role of opinion leader thorough self-disclosures of their photos, opinions, evaluations and stories about their B&B stays to their social media friends and the B&B’s potential customers. This study contributes to the validation of cross-level causality relationships between B&B operators’ work-life balance and customers’ electronic word-of-mouth behaviors.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103953"},"PeriodicalIF":9.9,"publicationDate":"2024-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142552517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Patterns of host territoriality and implications for P2P accommodation guest experience 东道主的地域性模式及其对 P2P 住宿客人体验的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-28 DOI: 10.1016/j.ijhm.2024.103959

Yuan Wang , Huimin Liu

引用次数: 0

A study of employee attitudes towards AI, its effect on sustainable development goals and non-financial performance in independent hotels 独立酒店员工对人工智能的态度及其对可持续发展目标和非财务绩效的影响研究

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-28 DOI: 10.1016/j.ijhm.2024.103987

Maria Jesus Jerez-Jerez

引用次数: 0

From click to cuisine: Unpacking the interplay of online food delivery services through barriers, trust, post-usage usefulness, and moral obligation 从点击到美食：通过障碍、信任、使用后的实用性和道德义务，解读在线送餐服务的相互作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-24 DOI: 10.1016/j.ijhm.2024.103961

Babak Taheri , Diptiman Banerji , Mosharrof Hosen , Gagan Deep Sharma

{"title":"From click to cuisine: Unpacking the interplay of online food delivery services through barriers, trust, post-usage usefulness, and moral obligation","authors":"Babak Taheri , Diptiman Banerji , Mosharrof Hosen , Gagan Deep Sharma","doi":"10.1016/j.ijhm.2024.103961","DOIUrl":"10.1016/j.ijhm.2024.103961","url":null,"abstract":"<div><div>Online food delivery (OFD) has gained popularity because of rapid urbanization and busy lifestyles of individuals in the last decade. Nevertheless, despite the surging fame and significance of OFD, certain gaps in research demand attention. Thus, this study aims to examine comprehensive barriers (economic, efficiency, experience), trust, post-usage usefulness, loyalty, and electronic word-of-mouth (e-WoM) within OFD services. It also considers the moderating effect of moral obligation on the relationship between these concepts. PLS-SEM was employed for data analysis (n=650). The findings of the study indicate that barriers related to economic, efficiency, and user experience have a significant and detrimental impact on trust, the utility of the service after usage, electronic word-of-mouth (e-WoM), and loyalty in the context of adopting online food delivery (OFD) services. The findings contribute to a better understanding of consumers’ perception of OFD. Several theoretical and practical implications were offered.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103961"},"PeriodicalIF":9.9,"publicationDate":"2024-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142532703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Customizing customer journey in hotels: A focus on human touch 在酒店定制顾客旅程：注重人情味

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-23 DOI: 10.1016/j.ijhm.2024.103956

Soey Sut Ieng Lei , Don Wu , Gus Guanrong Liu , Rob Law

{"title":"Customizing customer journey in hotels: A focus on human touch","authors":"Soey Sut Ieng Lei , Don Wu , Gus Guanrong Liu , Rob Law","doi":"10.1016/j.ijhm.2024.103956","DOIUrl":"10.1016/j.ijhm.2024.103956","url":null,"abstract":"<div><div>There are criticisms that the hospitality industry has lost its human touch as a competitive edge. While previous studies have examined how high-touch customer experiences should be provided, their recommendations are often related to humanizing service employees and technologies. It remains unclear how human touch should be better leveraged and incorporated into service design to enhance customer experience throughout the customer journey. This study explores how hotel service encounters could be tailored to customers with varying needs for human interactions. Using multigroup and importance-performance map analyses, customer experiences reflecting different levels of human touch were compared across critical service encounters throughout the guest cycle. The findings identify the service encounters where human touch is particularly important, recognize the characteristics of customers who desire a higher level of human touch, and provide explanations of the underlying reasons. Follow-up interviews were conducted to complement the quantitative results. These analyses collectively provide a comprehensive explanation of how high-touch service should be provided in hotels.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103956"},"PeriodicalIF":9.9,"publicationDate":"2024-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142532702","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Can esports help with hospitality marketing for Generation Z? The interaction of esports, novelty seeking, and subjective knowledge 电竞能否帮助 Z 世代开展酒店营销？电竞、寻求新奇和主观知识的相互作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-22 DOI: 10.1016/j.ijhm.2024.103963

Minyi Zhang , Jun (Justin) Li , Xi Li

引用次数: 0

Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants 消费者使用 Metaverse 进行信息搜索的意愿：对潜在机制和关键决定因素的调查

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-22 DOI: 10.1016/j.ijhm.2024.103957

Dogan Gursoy , Fabiola Sfodera , Niccolò Piccioni , Costanza Nosi , Christina G. Chi , Oscar (Hengxuan) Chi

{"title":"Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants","authors":"Dogan Gursoy , Fabiola Sfodera , Niccolò Piccioni , Costanza Nosi , Christina G. Chi , Oscar (Hengxuan) Chi","doi":"10.1016/j.ijhm.2024.103957","DOIUrl":"10.1016/j.ijhm.2024.103957","url":null,"abstract":"<div><div>This study first develops a multidimensional metaverstic experience perceptions scale by identifying four components – social interaction, spatial interaction, customized avatar embodiment, and immersion – as the most critical features of customers’ metaverstic experiences. Afterwards, it explores a theoretical model that identifies the critical determinants of consumers’ willingness to use the Metaverse for hotel information search. The proposed model suggests that a cognitive appraisal process underlies consumers’ adoption of the Metaverse for information search. The findings indicate that metaverstic experience perceptions and hedonic motivation positively impact perceived Metaverse pertinence for information search. Similarly, metaverstic experience perceptions and social influence significantly affect perceived Metaverse self-efficacy. Both Metaverse pertinence and self-efficacy serve as critical determinants of emotional responses. These emotional responses determine consumers’ willingness to adopt the Metaverse for information search and their attitudes to engaging with companies that employ the Metaverse.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"124 ","pages":"Article 103957"},"PeriodicalIF":9.9,"publicationDate":"2024-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142532775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0