International Journal of Hospitality Management最新文献_第2页

Analyzing and mapping the vulnerability and resilience of the hospitality industry: Insights from real consumer visitation behavior 分析和绘制酒店业的脆弱性和复原力：来自真实消费者访问行为的见解

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI: 10.1016/j.ijhm.2025.104362

Rui Qi , Xichen Mou , Haigang Liu , Tarik Dogru , Kevin Kam Fung So

{"title":"Analyzing and mapping the vulnerability and resilience of the hospitality industry: Insights from real consumer visitation behavior","authors":"Rui Qi , Xichen Mou , Haigang Liu , Tarik Dogru , Kevin Kam Fung So","doi":"10.1016/j.ijhm.2025.104362","DOIUrl":"10.1016/j.ijhm.2025.104362","url":null,"abstract":"<div><div>Crisis recovery is an evolutionary process, not just a return to pre-crisis levels. Utilizing SafeGraph’s large-scale mobility data on weekly visits to over 84,000 hospitality businesses across all 50 U.S. states, this study examines the changing vulnerability and resilience by analyzing how COVID-19 cases impacted weekly visits to U.S. hospitality businesses. A varying coefficient model was employed to capture this evolving relationship. Results showed the temporal evolution characterized by three stages: initial shock, reduction of vulnerability, and establishment of adaptive resilience. Full-service-restaurants showed the quickest vulnerability reduction and highest system stabilization. Limited-service-restaurants, despite the smallest initial impact, showed more fluctuations in reducing vulnerability and less stability in maintaining resilience. Non-casino hotels, after a prolonged vulnerability reduction phase, reached a ‘bounce forward’ phase. These insights emphasize the evolutionary nature of vulnerability and resilience, offering valuable guidance for decision-makers to implement precise, subsector-specific interventions and prioritize policy targets within the hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104362"},"PeriodicalIF":9.9,"publicationDate":"2025-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144605803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Too much of a good thing? exploring the inverted U-shaped relationship between perceived CSR and voluntary pro-environmental behavior in luxury hotels 好事过犹不及？探索豪华酒店企业社会责任感知与自愿环保行为之间的倒u型关系

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI: 10.1016/j.ijhm.2025.104377

Boya Yang , Jo Ann Ho , Siew Imm Ng , Jun Hwa (Jacky) Cheah

{"title":"Too much of a good thing? exploring the inverted U-shaped relationship between perceived CSR and voluntary pro-environmental behavior in luxury hotels","authors":"Boya Yang , Jo Ann Ho , Siew Imm Ng , Jun Hwa (Jacky) Cheah","doi":"10.1016/j.ijhm.2025.104377","DOIUrl":"10.1016/j.ijhm.2025.104377","url":null,"abstract":"<div><div>Previous research has suggested that perceived corporate social responsibility (CSR) indirectly influences hotel employees’ voluntary pro-environmental behavior. Drawing upon the social exchange theory and the \"too-much-of-a-good-thing\" effect, this study proposes that the relationship between perceived CSR and employee voluntary pro-environmental behavior can be nonlinear, mediated by felt obligation. Using survey data collected from 603 employees working in China Macau’s four-and five-star hotels, we found that the relationship between perceived CSR and felt obligation follows an inverted U-shape, while felt obligation is positively associated with voluntary pro-environmental behavior. Consequently, felt obligation mediates the nonlinear indirect effect of perceived CSR on voluntary pro-environmental behavior. These findings contribute to the literature on micro-CSR and employees’ discretionary behavior, offering practical implications for luxury hotels aiming to promote employees' pro-environmental actions.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104377"},"PeriodicalIF":9.9,"publicationDate":"2025-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144605805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Authoritarian versus benevolent leadership styles: A moderated mediation model of paternalistic leadership, engagement, job status and hospitality employee service performance 专制型与仁慈型领导风格：家长式领导、敬业度、工作状态和酒店员工服务绩效的调节中介模型

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI: 10.1016/j.ijhm.2025.104365

Pattamol Kanjanakan Thawornlamlert , Pola Q. Wang , Dan Zhu , Peter B. Kim

{"title":"Authoritarian versus benevolent leadership styles: A moderated mediation model of paternalistic leadership, engagement, job status and hospitality employee service performance","authors":"Pattamol Kanjanakan Thawornlamlert , Pola Q. Wang , Dan Zhu , Peter B. Kim","doi":"10.1016/j.ijhm.2025.104365","DOIUrl":"10.1016/j.ijhm.2025.104365","url":null,"abstract":"<div><div>This study examined whether work engagement mediated the impact of paternalistic leadership styles on the service performance of hospitality employees and further investigated if job status (full-time vs. part-time) moderated the impact of paternalistic leadership styles, based on the affective event and partial inclusion theories. Through an analysis of matching data from 286 restaurant employees and their 2129 customers in Thailand, the study found that work engagement mediated the effect of authoritarian leadership, a dimension of paternalistic leadership (father-like) on service interaction quality rated by customers, and that the mediation effect was stronger for full-time employees than for their part-time counterparts. However, the effect of benevolent leadership, the other dimension of paternalistic leadership (mother-like) was neither mediated by work engagement, nor moderated by job status. Theoretical and managerial implications of the findings are discussed for hospitality researchers and practitioners.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104365"},"PeriodicalIF":9.9,"publicationDate":"2025-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144605804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Femininity compensation theory: The influence of multimodal feminine accommodations on guests' green choices 女性补偿理论：多模式女性住宿对客人绿色选择的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-11 DOI: 10.1016/j.ijhm.2025.104358

Kai-ni Xue, Hui Li

{"title":"Femininity compensation theory: The influence of multimodal feminine accommodations on guests' green choices","authors":"Kai-ni Xue, Hui Li","doi":"10.1016/j.ijhm.2025.104358","DOIUrl":"10.1016/j.ijhm.2025.104358","url":null,"abstract":"<div><div>Engaging in pro-environmental behavior can yield positive emotional benefits, though it typically requires effort. We propose that the femininity of accommodations, which is characterized by gracefulness, sensitivity, sweetness, and tenderness, conveys warmth to compensate for guests' eco-friendly efforts and thus encourage environmentally conscious choices. Through four pretests, three main studies, and an analysis of alternative explanations, we demonstrate that multimodal femininity cultivates a domestic ambiance. This ambiance provides emotional benefits that offset the perceived efforts of eco-friendly actions, a mechanism we term the femininity compensation effect. Consequently, it increases environmentally conscious decisions. Additionally, the warmth associated with femininity fulfills guests' perceptions of control within accommodation settings, fostering psychological ownership and further promoting pro-environmental behaviors. Notably, this femininity compensation effect is stronger among guests engaged in hedonic (versus utilitarian) travel and among female (versus male) guests.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104358"},"PeriodicalIF":9.9,"publicationDate":"2025-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144597300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The dynamics of sustainability: CEO celebrity as a moderator on the ESG and firm performance relationship in the restaurant industry 可持续发展的动态：CEO名人在餐饮业ESG和公司绩效关系中的调节作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-11 DOI: 10.1016/j.ijhm.2025.104353

Ngoc Tran Nguyen , Bora Kim , Hyoung Ju Song

引用次数: 0

Sincerity or hypocrisy? When and How illegitimate tasks influence hospitality employees’ emotional labor? 真诚还是虚伪？不合理任务何时及如何影响酒店员工的情绪劳动？

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-11 DOI: 10.1016/j.ijhm.2025.104359

Bao Cheng , Mengye Chen , Hongxia Lin , Yurou Kong

引用次数: 0

Practicing hospitality contributes to the outcomes of patient-centered care 实践热情好客有助于实现以病人为中心的护理

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-11 DOI: 10.1016/j.ijhm.2025.104363

Jibin Yu

{"title":"Practicing hospitality contributes to the outcomes of patient-centered care","authors":"Jibin Yu","doi":"10.1016/j.ijhm.2025.104363","DOIUrl":"10.1016/j.ijhm.2025.104363","url":null,"abstract":"<div><div>In recent years, scholars have actively promoted the application of hospitality in health care, more empirical evidence becomes necessary to support its integration. In this context, the present study examines how practicing hospitality within patient-centered care is associated with patient outcomes. Using 176 matched datasets from caregivers, their supervisors, and patients in China’s health care sector, the study shows that caregivers’ patient-centeredness is linked to patients’ mental health through patients’ perceptions of hospitality-related behaviors, such as empathy, attentiveness, and courtesy. Caregivers’ communication skills moderate the relationship between patient-centeredness and patients’ perceptions of empathy and courtesy but not attentiveness. Patients’ mental health is also positively associated with their satisfaction with health care services. This study contributes a culturally grounded understanding of how hospitality elements operate within patient-centered care and offers practical insights to guide caregiver training, recruitment, and service improvement in evolving health care environments.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104363"},"PeriodicalIF":9.9,"publicationDate":"2025-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144597299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Optimizing online hotel ADS: The role of emotional and experiential images and banner placement in capturing visual attention 优化在线酒店广告：情感和体验图像和横幅放置在吸引视觉注意力方面的作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-10 DOI: 10.1016/j.ijhm.2025.104361

Andrés Fernández-Martín , Sara Campo , Desiderio Gutiérrez-Tano , Ricardo Jesús Díaz-Armas

{"title":"Optimizing online hotel ADS: The role of emotional and experiential images and banner placement in capturing visual attention","authors":"Andrés Fernández-Martín , Sara Campo , Desiderio Gutiérrez-Tano , Ricardo Jesús Díaz-Armas","doi":"10.1016/j.ijhm.2025.104361","DOIUrl":"10.1016/j.ijhm.2025.104361","url":null,"abstract":"<div><div>This study investigates how the type of image used in hotel advertising banners and their position on the web can influence the attentional capture of internet users. Using eye tracking technology, the visual behavior of a sample of 90 participants was recorded while browsing real websites, created ad hoc, with dynamic banners of different formats, positions and images. The results indicate that both the location and type of image are crucial to maximize the effectiveness of the banner ad. Banners incorporating images with faces of people expressing happiness or conveying positive experiences or feelings attract and retain attention more effectively than those showing conventional images of hotel facilities. In addition, the effect of the image on visual attention appears to be moderated by the position of the banner on the web. This study contributes to the field of tourism marketing by providing empirical evidence on ad design and positioning strategies that help combat the phenomenon of banner blindness. The findings offer valuable insights for tourism marketers, enabling them to optimize the visibility and impact of their online advertising campaigns.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104361"},"PeriodicalIF":9.9,"publicationDate":"2025-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144587587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring hotel attributes and values for families with children with autism spectrum disorder: A laddering approach 为有自闭症谱系障碍儿童的家庭探索酒店的属性和价值：一种阶梯方法

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-10 DOI: 10.1016/j.ijhm.2025.104368

Jessica Mei Pung , Marcello Atzeni , Giacomo Del Chiappa

引用次数: 0

Winery destination experienscape and its influences on resident and visitor behavior 酒庄目的地体验景观及其对居民和游客行为的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-07-08 DOI: 10.1016/j.ijhm.2025.104366

Asli D.A. Tasci, Ady Milman, Robin M. Back

引用次数: 0