International Journal of Hospitality Management最新文献_第2页

Navigating mixed and simultaneous embeddedness: A case study of refugee entrepreneurship in the restaurant industry 驾驭混合和同时嵌入：餐饮业难民创业案例研究

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-21 DOI: 10.1016/j.ijhm.2024.103964

引用次数: 0

How do the risk perceptions of consumers affect the stock return volatility? The evidence from five hospitality firms 消费者的风险意识如何影响股票收益波动？来自五家酒店业公司的证据

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-21 DOI: 10.1016/j.ijhm.2024.103949

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Enhancing tourism and hospitality organizations’ ESG via transformational leadership and employee pro-environmental behavior: The effect of organizational culture 通过变革型领导力和员工环保行为提升旅游和酒店业组织的环境、社会和公司治理：组织文化的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-20 DOI: 10.1016/j.ijhm.2024.103970

{"title":"Enhancing tourism and hospitality organizations’ ESG via transformational leadership and employee pro-environmental behavior: The effect of organizational culture","authors":"","doi":"10.1016/j.ijhm.2024.103970","DOIUrl":"10.1016/j.ijhm.2024.103970","url":null,"abstract":"<div><div>Existing literature on environmental, social, and corporate governance (ESG) primarily focuses on outcomes, neglecting strategies to enhance its predictors. Drawing upon the competing values framework (CVF) and self-determination theory (SDT), this study investigates the interactive impact of transformational leadership (TFL) and two types of external-focused organizational cultures (OCs) on employee pro-environmental behaviors (PEBs) and subsequently ESG performance in the context of tourism and hospitality industry. By employing a time-lagged field investigation involving 57 Chinese hospitality organizations, this multilevel study draws several findings. First, TFL promotes PEBs among hospitality employees, which in turn contributes to enhanced ESG performance. Second, the adoption of an adhocracy culture in hospitality organizations can further enhance the positive impact of TFL on employee PEBs. Finally, this study also reveals the serial mediating roles of intrinsic and extrinsic motivation, that is, psychological empowerment (PE) and perceived insider status (PIS), in the relationship between TFL and employee PEBs.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142532772","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How does dialogic corporate social responsibility communication affect online brand advocacy? The role of other-regarding preferences 对话式企业社会责任传播如何影响网络品牌宣传？他律偏好的作用

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-20 DOI: 10.1016/j.ijhm.2024.103950

{"title":"How does dialogic corporate social responsibility communication affect online brand advocacy? The role of other-regarding preferences","authors":"","doi":"10.1016/j.ijhm.2024.103950","DOIUrl":"10.1016/j.ijhm.2024.103950","url":null,"abstract":"<div><div>The importance of facilitating dialogic communication using online tools is evident by the increasing use of social media to communicate CSR initiatives and engage with stakeholders by restaurant firms. However, existing studies have been limited to the perspective of emphasizing symmetric communication on social media platforms. This study suggests that ‘creating shared value (CSV), empathy, and social identity’ function as the Other-Regarding Preferences mechanism which mediates the impact of dialogic CSR communication on online brand advocacy (OBA) based on dialogic communication theory. Participants (n=743) who followed their favorite restaurant’s Twitter account and had experience of engaging with the restaurant firm’s CSR-related postings were recruited through a crowd-sourcing platform. SEM was conducted to test the conceptual model and hypotheses. The findings showed that through consumers’ perceptions of restaurant firms’ CSV strategy and social identity, restaurant firms’ dialogic CSR communication can positively influence OBA. Theoretical and managerial implications are discussed.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142532769","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unveiling customer choice with salience theory: The link between room price and breakfast demand 用显著性理论揭示顾客的选择：客房价格与早餐需求之间的联系

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-20 DOI: 10.1016/j.ijhm.2024.103968

引用次数: 0

Rethinking information disclosure to GenAI in hotels: An extended parallel process model 重新思考向酒店中的 GenAI 披露信息：扩展并行程序模型

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-19 DOI: 10.1016/j.ijhm.2024.103965

引用次数: 0

AI awareness and employee-related outcomes: A systematic review of the hospitality literature and a framework for future research 人工智能意识与员工相关成果：对酒店业文献的系统回顾和未来研究框架

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-19 DOI: 10.1016/j.ijhm.2024.103973

{"title":"AI awareness and employee-related outcomes: A systematic review of the hospitality literature and a framework for future research","authors":"","doi":"10.1016/j.ijhm.2024.103973","DOIUrl":"10.1016/j.ijhm.2024.103973","url":null,"abstract":"<div><div>Artificial intelligence (AI) adoption is expected to increase in the hospitality industry due to its efficiency and effectiveness in operations. Despite its immense benefits, AI adoption might lead to adverse employee-related outcomes, such as job replacement threats, job insecurity, and higher turnover. However, the findings from limited research on this phenomenon are inconclusive. This study aims to systematically review the extant literature on the relationship between AI awareness and employee-related outcomes in the hospitality industry. Based on the fundamental theories, central assumptions, and constructs that underpin existing research, we identify the gaps in the existing literature, develop a conceptual framework that holistically explains the relationship between AI awareness and employee-related outcomes, and propose future research directions. The findings make significant contributions to the extant literature and provide hospitality executives with insights to promote increased employee engagement and facilitate positive awareness regarding AI applications in the workplace, ultimately improving employee retention.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142532767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Should I stay or should I go?: The impact of socially responsible human resources management practices on hospitality employees 我该走还是留？具有社会责任感的人力资源管理实践对酒店业员工的影响

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-19 DOI: 10.1016/j.ijhm.2024.103962

引用次数: 0

A moderated mediation model of despotic leadership and knowledge sabotage behavior 专制领导与知识破坏行为的调节中介模型

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-18 DOI: 10.1016/j.ijhm.2024.103966

引用次数: 0

Customers’ devaluation in hospitality organizations: A social learning perspective of customer-targeted knowledge hiding behavior 酒店机构中的客户贬值：以顾客为目标的知识隐藏行为的社会学习视角

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2024-10-18 DOI: 10.1016/j.ijhm.2024.103960

{"title":"Customers’ devaluation in hospitality organizations: A social learning perspective of customer-targeted knowledge hiding behavior","authors":"","doi":"10.1016/j.ijhm.2024.103960","DOIUrl":"10.1016/j.ijhm.2024.103960","url":null,"abstract":"<div><div>We aim to investigate whether, how, and when frontline service employees (FSEs), as observers of leaders’ knowledge hiding behavior toward customers (LKH-C), engage in employee knowledge hiding behavior toward customers (EKH-C). We introduce employees’ devaluation of customers (EDC) as an indicator of the social learning of LKH-C. To understand the trickle effects of knowledge hiding toward customers from supervisors to FSEs, we introduce leader–member exchange (LMX) as a first-stage moderator that can intensify the influence of negative role modeling and moral identity (MI) as a second-stage moderator that can “break the cycle” of top-down knowledge hiding. We collected time-lagged data (i.e., responses from FSEs at three different time points) from three- to five-star-ranked hotels in the eastern province of Saudi Arabia (<em>N</em> = 379). We found that LKH-C stimulates EKH-C through EDC. We also noted that the indirect effect of LKH-C on EKH-C via EDC could be intensified at high LMX and that FSEs with high-MI could break the cycle of top-down knowledge hiding behavior. From the perspective of social learning theory (i.e., cognitive processes), we aim to understand whether, how, and when FSEs observing LKH-C engages in EKH-C at high vs. low values of LMX and MI. Our findings have important implications for managers, practitioners, and organizations with regard to “breaking the cycle” of knowledge hiding in the hospitality industry and maximizing overall customer experience.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9,"publicationDate":"2024-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142532764","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0