International Journal of Hospitality Management最新文献_第2页

Unveiling memorable hotel experiences: A grounded theory analysis of international tourists’ journey at yanggakdo hotel in Pyongyang

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-12 DOI: 10.1016/j.ijhm.2025.104161

Jianwei Qian , Li Shi , Rob Law

{"title":"Unveiling memorable hotel experiences: A grounded theory analysis of international tourists’ journey at yanggakdo hotel in Pyongyang","authors":"Jianwei Qian , Li Shi , Rob Law","doi":"10.1016/j.ijhm.2025.104161","DOIUrl":"10.1016/j.ijhm.2025.104161","url":null,"abstract":"<div><div>This study employs grounded theory to explore the memorable experiences of international tourists at the Yanggakdo Hotel in Pyongyang, North Korea. Through an analysis of data sourced from online English reviews on Tripadvisor, a total of 171 concepts, 16 subcategories, and 6 main categories are identified. The core category revolves around tourists’ emotions, psychological changes, and memories. Findings indicate that international tourists’ memorable hotel experiences result from the interplay between North Korean service providers and the tourists’ own perceptions and behaviors. Key elements include the “emotional tone” before arrival, “positive and negative experiences” during the stay, and “memories” after departure, with tourists’ psychological changes forming an overarching narrative. These findings contribute to the development of a theoretical framework illustrating the formation mechanism of memorable hotel experiences for international tourists. The proposed theoretical model holds significance both in theory and practice, addressing gaps in tourism experience research within unique hotel contexts and providing practical references for international tourists, North Korean service providers, and the broader global hotel industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104161"},"PeriodicalIF":9.9,"publicationDate":"2025-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143609848","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The relationship between technology investments, innovation strategies, and competitive performance in the hospitality industry: A mixed methods approach

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-11 DOI: 10.1016/j.ijhm.2025.104151

Mahmut Demir , Şirvan Şen Demir

{"title":"The relationship between technology investments, innovation strategies, and competitive performance in the hospitality industry: A mixed methods approach","authors":"Mahmut Demir , Şirvan Şen Demir","doi":"10.1016/j.ijhm.2025.104151","DOIUrl":"10.1016/j.ijhm.2025.104151","url":null,"abstract":"<div><div>Technological opportunities are important for strengthening the hospitality industry's resilience to vulnerabilities caused by crises such as global disasters, outages, and pandemics. This study examines the relationship between technology investments, innovation strategies, and competitive performance in the hospitality industry. Employing a mixed-methods approach, qualitative and quantitative data were gathered from hospitality businesses. Quantitative and qualitative studies combine the views of decision-makers and professionals to reveal implications that can explain the relationship between technology investments and competitive performance in the hospitality industry. It was observed that technology investments and innovation strategies significantly and positively influence competitive performance. Qualitative insights revealed hotel owners' and managers' views on how technology investments and innovation strategies are required for competitiveness. Quantitative findings substantiated these qualitative revelations by demonstrating a strong correlation between higher technology adoption rates, innovative practices, and improved competition.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104151"},"PeriodicalIF":9.9,"publicationDate":"2025-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143592141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Effectively implementing technology in heritage hotels: Balancing tradition and technology

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-11 DOI: 10.1016/j.ijhm.2025.104134

Yun-Na Park , Minjung Shin , Ki-Joon Back

{"title":"Effectively implementing technology in heritage hotels: Balancing tradition and technology","authors":"Yun-Na Park , Minjung Shin , Ki-Joon Back","doi":"10.1016/j.ijhm.2025.104134","DOIUrl":"10.1016/j.ijhm.2025.104134","url":null,"abstract":"<div><div>Technology has become essential in the hospitality industry to meet changing customer expectations, improve operations, and enhance service. However, the use of technology can sometimes weaken a hotel’s brand identity, especially in hotels where customers expect a heritage experience. Grounded in fluency theory, this research proposes that the introduction of technology disrupts the immersive experience in heritage hotels, diminishing customers' sense of escapism and authenticity, which ultimately reduces booking intentions. Study 1 of this research used a between-subject quasi-experimental design to demonstrate that the presence of technology indeed reduces the perceived fit with heritage brands. This confirms that technology negatively affects escapism and authenticity, reducing booking intention. Study 2 explored ways to mitigate these negative effects, showing that communicating the “why” (high-construal level) technology is implemented rather than the “how” (low-construal level) to use the technology improves the perceived authenticity of the heritage hotel experience and increases booking intention. As a result, this research expands on fluency theory by illustrating the importance of fit between technology and brand identity to maintain customer immersion and protect brand value. Managerially, it proposes a communication strategy focused on high-construal levels to effectively implement technology for heritage brand hotels.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104134"},"PeriodicalIF":9.9,"publicationDate":"2025-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143592142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Tourists’ perceptions and adoption of winery upcycled products: The moderating effect of product type

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-11 DOI: 10.1016/j.ijhm.2025.104157

Yang Xu , EunHa (Lena) Jeong

{"title":"Tourists’ perceptions and adoption of winery upcycled products: The moderating effect of product type","authors":"Yang Xu , EunHa (Lena) Jeong","doi":"10.1016/j.ijhm.2025.104157","DOIUrl":"10.1016/j.ijhm.2025.104157","url":null,"abstract":"<div><div>This study explores factors influencing tourists’ adoption of winery upcycled products, a potential food innovation to promote environmental, social, and economic sustainability through winery tourism. We examined how benefit and risk perceptions influence tourists’ attitudes, willingness to pay, and revisit intentions. Furthermore, we investigated the moderating effect of the upcycled product type (hedonic vs. utilitarian) to explore the influence of potential product offerings on tourists’ perceptions and behavioral responses. Results of structural equation modeling and multigroup analyses revealed that tourists’ perceptions of emotional and environmental benefits positively influenced their attitudes toward upcycled products, whereas physical and performance risk perceptions had the opposite impact. Attitudes positively influenced revisit intention and willingness to pay premiums. The relationship between perceived physical risk and attitude was more salient for utilitarian (grapeseed oil) products than that for hedonic (piquette) products. The relationship between attitude and willingness to pay a premium was stronger for hedonic products.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104157"},"PeriodicalIF":9.9,"publicationDate":"2025-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143592139","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The power of playful work design in the hospitality industry: Mapping the implications for employee engagement, taking charge and the moderation of contrived fun

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-10 DOI: 10.1016/j.ijhm.2025.104154

Saima Ahmad , Talat Islam , Ahmad Kaleem

{"title":"The power of playful work design in the hospitality industry: Mapping the implications for employee engagement, taking charge and the moderation of contrived fun","authors":"Saima Ahmad , Talat Islam , Ahmad Kaleem","doi":"10.1016/j.ijhm.2025.104154","DOIUrl":"10.1016/j.ijhm.2025.104154","url":null,"abstract":"<div><div>In the fast-paced and customer-centric hospitality industry, where employee engagement and proactive behavior are critical for service excellence, organizations face the challenge of fostering a motivated workforce. This paper explores how integrating play into work through Playful Work Design can enhance employee engagement and taking charge behaviors. Drawing on Self-Determination Theory, we propose a process model wherein playful work design, specifically designing fun and designing competition, positively influences employees' taking charge behavior through enhanced engagement. Furthermore, we explore the moderating role of contrived fun—fun activities consciously organized by managers—on the relationship between playful work design and employee engagement. Using primary data collected from 325 employees and their immediate supervisors in the hospitality sector, our results offer industry-specific insights into the direct and indirect (via employee engagement) effects of playful work design on taking charge behaviors. Moreover, we found that contrived fun moderates the impact of playful work design on engagement. Our findings not only contribute to the advancement of hospitality management literature on playful work design but also provide practical insights for hospitality managers seeking to cultivate an engaging and proactive workforce. We illustrate how hotel staff can leverage playful approaches and use friendly competitions to enrich interactions and enhance service delivery.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104154"},"PeriodicalIF":9.9,"publicationDate":"2025-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143580514","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Creating a hospitable hospital: How colors, music, and scent in the servicescape reduce rumination and enhance the patient waiting experience

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-10 DOI: 10.1016/j.ijhm.2025.104155

Gaël Bonnin, Alain Goudey

{"title":"Creating a hospitable hospital: How colors, music, and scent in the servicescape reduce rumination and enhance the patient waiting experience","authors":"Gaël Bonnin, Alain Goudey","doi":"10.1016/j.ijhm.2025.104155","DOIUrl":"10.1016/j.ijhm.2025.104155","url":null,"abstract":"<div><div>Reinforcing hospitality is a critical challenge for the healthcare industry, as creating a more hospitable environment can significantly enhance patients' experience, well-being, and recovery. During waiting periods, patients often engage in rumination — negative and repetitive thinking about their health condition — which diminishes their healthcare experience. Through five experiments, including one field study, we demonstrate that strategic servicescape design can effectively reduce rumination and improve patient outcomes. Specifically, a colorful visual environment decreases rumination by enhancing positive emotions, while the combination of music and scent, known to activate memory processes, reduces rumination, thereby improving perceived service quality and hospitality. Healthcare managers should use colors, music, and scent to design more hospitable environments and enhance patient experience. This research extends the servicescape literature by revealing how specific environmental elements can interrupt negative thought patterns with or without change in emotional states and enhance service experiences in healthcare settings.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104155"},"PeriodicalIF":9.9,"publicationDate":"2025-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143580513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The effectiveness of gender equality initiatives in hospitality organizations: Exploring the perceptions of organizational actors using critical realism

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-09 DOI: 10.1016/j.ijhm.2025.104150

Jess Sanggyeong Je , Elaine Chiao Ling Yang , Catheryn Khoo , Leonie Lockstone-Binney

{"title":"The effectiveness of gender equality initiatives in hospitality organizations: Exploring the perceptions of organizational actors using critical realism","authors":"Jess Sanggyeong Je , Elaine Chiao Ling Yang , Catheryn Khoo , Leonie Lockstone-Binney","doi":"10.1016/j.ijhm.2025.104150","DOIUrl":"10.1016/j.ijhm.2025.104150","url":null,"abstract":"<div><div>Calls to advance gender equality have increased in the hospitality sector, yet women still face discrimination in career progression. This study explores the implementation of gender equality initiatives as perceived by hospitality organizational actors and reveals the underlying cognitive mechanisms impacting effective implementation. Underpinned by critical realism, a qualitative case study was conducted involving semi-structured in-depth interviews with 63 organizational actors in global hotels from top management to entry-level positions. The findings present the mixed realities of implementing gender equality initiatives, with effective implementation potentially over-estimated by participants who disregard gender discrimination in favour of maintaining the status quo. This study highlights the embedded cognitive mechanism of system justification, which manifests in participants, their belief of meritocracy and ambivalent sexism. The study contributes novel insights by exploring how various cognitive mechanisms contribute to shallow understandings of gender equality initiatives, which may deter their effective implementation in global hotels.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104150"},"PeriodicalIF":9.9,"publicationDate":"2025-03-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143580512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Emotional intelligence in tourism and hospitality: A bibliometric analysis

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-07 DOI: 10.1016/j.ijhm.2025.104141

Bruno Santucci de Oliveira, Ana Paula Lisboa Sohn

引用次数: 0

The impact of self-disclosure between a golf caddie and a golfer on their relationship improvement: Focusing on the social penetration theory

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-06 DOI: 10.1016/j.ijhm.2025.104160

Jinsoo Hwang , Heather (Markham) Kim , Jinkyung Jenny Kim

引用次数: 0

Intelligence and humanness as key drivers of service value in Generative AI chatbots

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-05 DOI: 10.1016/j.ijhm.2025.104130

Luis V. Casaló , Paola Millastre-Valencia , Daniel Belanche , Carlos Flavián

{"title":"Intelligence and humanness as key drivers of service value in Generative AI chatbots","authors":"Luis V. Casaló , Paola Millastre-Valencia , Daniel Belanche , Carlos Flavián","doi":"10.1016/j.ijhm.2025.104130","DOIUrl":"10.1016/j.ijhm.2025.104130","url":null,"abstract":"<div><div>Automated service agents with different levels of artificial intelligence (AI) - mechanical, analytical, and emotional - are gradually replacing employees in their interactions with customers. Previous research suggests that these agents (e.g., chatbots) should embed human behavioral traits such as warmth, competence, and even automated social presence (i.e., perceiving that one is interacting with someone else). However, it is unknown whether different levels of AI are perceived by customers as features increasing humanness and, subsequently, leading to higher functional, monetary, social, or emotional value. Through an experimental design based on tourism chatbots, the results from structural equation analysis reveal that whereas mechanical AI decreases automated social presence, analytical AI increases perceptions of competence and warmth, and emotional AI improves all humanness cues. The article merges the research streams of service agent design and customers’ perceptions of humanness to guide tourism managers in implementing generative AI agents to increase service value.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104130"},"PeriodicalIF":9.9,"publicationDate":"2025-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143551833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0