Authoritarian versus benevolent leadership styles: A moderated mediation model of paternalistic leadership, engagement, job status and hospitality employee service performance

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI:10.1016/j.ijhm.2025.104365

Pattamol Kanjanakan Thawornlamlert , Pola Q. Wang , Dan Zhu , Peter B. Kim

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引用次数: 0

Abstract

This study examined whether work engagement mediated the impact of paternalistic leadership styles on the service performance of hospitality employees and further investigated if job status (full-time vs. part-time) moderated the impact of paternalistic leadership styles, based on the affective event and partial inclusion theories. Through an analysis of matching data from 286 restaurant employees and their 2129 customers in Thailand, the study found that work engagement mediated the effect of authoritarian leadership, a dimension of paternalistic leadership (father-like) on service interaction quality rated by customers, and that the mediation effect was stronger for full-time employees than for their part-time counterparts. However, the effect of benevolent leadership, the other dimension of paternalistic leadership (mother-like) was neither mediated by work engagement, nor moderated by job status. Theoretical and managerial implications of the findings are discussed for hospitality researchers and practitioners.

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专制型与仁慈型领导风格：家长式领导、敬业度、工作状态和酒店员工服务绩效的调节中介模型

本研究基于情感事件理论和部分包容理论，考察了工作投入是否介导了家长式领导风格对酒店员工服务绩效的影响，并进一步探讨了工作状态（全职与兼职）是否会调节家长式领导风格的影响。通过对泰国286名餐厅员工和2129名顾客的匹配数据进行分析，研究发现，工作敬业度在家长式领导（父亲式）的一个维度专制领导对顾客评价的服务互动质量的影响中起中介作用，并且全职员工的中介作用强于兼职员工。然而，仁慈领导的影响，家长式领导的另一个维度（母亲式）既不受工作投入的调节，也不受工作地位的调节。研究结果的理论和管理意义为酒店业研究人员和从业人员进行了讨论。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.