Exploring hotel attributes and values for families with children with autism spectrum disorder: A laddering approach

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-07-10 DOI:10.1016/j.ijhm.2025.104368

Jessica Mei Pung , Marcello Atzeni , Giacomo Del Chiappa

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引用次数: 0

Abstract

Inclusive and adequate leisure is particularly needed by families with children with autism spectrum disorder (ASD). Since few studies have examined these families’ experiences in the hospitality context, the present research adopts a laddering approach stemming from means-end theory, to interview sixteen families with children with ASD. A set of 16 attributes (7 concrete and 8 abstract attributes), 14 consequences (6 functional and 8 psycho-social consequences) and 16 values (6 instrumental and 10 terminal values) attached to ideal hotel stays was identified. The findings suggest that a range of attributes and consequences should be considered in the design of infrastructure, operations and service in the hospitality context. While individual needs vary, decision making is informed by values, which are meaningful for the delivery and promotion of quality experiences. Recommendations to address practical issues and promoting more inclusive stays are provided.

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为有自闭症谱系障碍儿童的家庭探索酒店的属性和价值：一种阶梯方法

有自闭症谱系障碍（ASD）儿童的家庭尤其需要包容性和充足的休闲时间。由于很少有研究考察这些家庭在接待背景下的经历，本研究采用了源于手段目的理论的阶梯方法，采访了16个有自闭症儿童的家庭。确定了理想酒店住宿的16个属性（7个具体属性和8个抽象属性），14个结果（6个功能和8个心理社会结果）和16个价值（6个工具价值和10个终端价值）。调查结果表明，在设计招待方面的基础设施、业务和服务时，应考虑一系列属性和后果。虽然个人需求各不相同，但决策是由价值观决定的，这对于提供和促进优质体验是有意义的。提出了解决实际问题和促进更具包容性住宿的建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.