Analyzing and mapping the vulnerability and resilience of the hospitality industry: Insights from real consumer visitation behavior

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-07-12 DOI:10.1016/j.ijhm.2025.104362

Rui Qi , Xichen Mou , Haigang Liu , Tarik Dogru , Kevin Kam Fung So

{"title":"Analyzing and mapping the vulnerability and resilience of the hospitality industry: Insights from real consumer visitation behavior","authors":"Rui Qi , Xichen Mou , Haigang Liu , Tarik Dogru , Kevin Kam Fung So","doi":"10.1016/j.ijhm.2025.104362","DOIUrl":null,"url":null,"abstract":"<div><div>Crisis recovery is an evolutionary process, not just a return to pre-crisis levels. Utilizing SafeGraph’s large-scale mobility data on weekly visits to over 84,000 hospitality businesses across all 50 U.S. states, this study examines the changing vulnerability and resilience by analyzing how COVID-19 cases impacted weekly visits to U.S. hospitality businesses. A varying coefficient model was employed to capture this evolving relationship. Results showed the temporal evolution characterized by three stages: initial shock, reduction of vulnerability, and establishment of adaptive resilience. Full-service-restaurants showed the quickest vulnerability reduction and highest system stabilization. Limited-service-restaurants, despite the smallest initial impact, showed more fluctuations in reducing vulnerability and less stability in maintaining resilience. Non-casino hotels, after a prolonged vulnerability reduction phase, reached a ‘bounce forward’ phase. These insights emphasize the evolutionary nature of vulnerability and resilience, offering valuable guidance for decision-makers to implement precise, subsector-specific interventions and prioritize policy targets within the hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104362"},"PeriodicalIF":9.9000,"publicationDate":"2025-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0278431925002907","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}

引用次数: 0

Abstract

Crisis recovery is an evolutionary process, not just a return to pre-crisis levels. Utilizing SafeGraph’s large-scale mobility data on weekly visits to over 84,000 hospitality businesses across all 50 U.S. states, this study examines the changing vulnerability and resilience by analyzing how COVID-19 cases impacted weekly visits to U.S. hospitality businesses. A varying coefficient model was employed to capture this evolving relationship. Results showed the temporal evolution characterized by three stages: initial shock, reduction of vulnerability, and establishment of adaptive resilience. Full-service-restaurants showed the quickest vulnerability reduction and highest system stabilization. Limited-service-restaurants, despite the smallest initial impact, showed more fluctuations in reducing vulnerability and less stability in maintaining resilience. Non-casino hotels, after a prolonged vulnerability reduction phase, reached a ‘bounce forward’ phase. These insights emphasize the evolutionary nature of vulnerability and resilience, offering valuable guidance for decision-makers to implement precise, subsector-specific interventions and prioritize policy targets within the hospitality industry.

查看原文本刊更多论文

分析和绘制酒店业的脆弱性和复原力：来自真实消费者访问行为的见解

危机复苏是一个渐进的过程，而不仅仅是回到危机前的水平。利用SafeGraph的大规模移动数据，对50个 美国的84,000多家酒店企业进行每周访问本研究通过分析COVID-19病例如何影响美国酒店企业的每周访问量，考察了不断变化的脆弱性和复原力。采用变系数模型来捕捉这种不断变化的关系。结果表明，时间演化主要表现为初始冲击、脆弱性降低和适应性恢复力建立三个阶段。全服务餐厅显示出最快的脆弱性降低和最高的系统稳定性。服务有限的餐馆，尽管最初受到的影响最小，但在减少脆弱性方面表现出更多的波动，在保持韧性方面表现出更低的稳定性。非赌场酒店在经历了长期的脆弱性降低阶段后，进入了“反弹”阶段。这些见解强调了脆弱性和复原力的进化本质，为决策者提供了有价值的指导，以便在酒店业内实施精确的、针对分部门的干预措施，并确定政策目标的优先顺序。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.