International Journal of Hospitality Management最新文献

{"title":"Can Augmented Reality (AR) enhance how restaurants present Farm-to-Table information? The role of cognitive absorption, learning gains, and brand image congruence","authors":"Jiyoon (Jennifer) Han ,&nbsp;Soobin Seo ,&nbsp;Elizabeth A. Howlett","doi":"10.1016/j.ijhm.2025.104340","DOIUrl":"10.1016/j.ijhm.2025.104340","url":null,"abstract":"<div><div>This study examines whether disclosing Farm-to-Table (FTT) information through an Augmented Reality (AR) menu increases customers' information sharing intentions and visit intentions. Study 1, using a single-factor, three-group experiment in a local restaurant setting, demonstrated that AR was more effective at disclosing FTT information and enhancing customers' behavioral intentions. This effect was mediated by cognitive absorption and perceived learning gains. Study 2, using a 2 × 2 experimental design in a chain restaurant setting, found that AR FTT disclosure significantly improved the perceived healthiness of the brands. The results also showed that AR was more effective in enhancing FTT disclosure for brands with a high level of healthy image congruency, highlighting the moderating role of brand image. These findings offer valuable theoretical and practical insights into the restaurant industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104340"},"PeriodicalIF":9.9,"publicationDate":"2025-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144579336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How pet-owning restaurant customers’ experiences shape their emotional reactions: evidence from PLS-SEM and text mining","authors":"Xingyi Zhang ,&nbsp;Sijun Liu ,&nbsp;Xiaolong Shao","doi":"10.1016/j.ijhm.2025.104355","DOIUrl":"10.1016/j.ijhm.2025.104355","url":null,"abstract":"<div><div>Due to the rapid growth in pet ownership in the United States, the demand for pet-friendly restaurants has increased significantly in recent years. This study aims to explore how pet-owning customers’ experiences with various aspects of pet-friendly foodservice influence their emotional experiences using a mixed-methods approach. Study 1 analyzed user-generated data using a text-mining approach to explore factors shaping pet-owning customers’ experiences at restaurants. Study 2 employed an online survey and partial least squares structural equation modeling to examine the relationships between pet-owning customers’ experiences, cognitive empathy from restaurants, and their emotional well-being. The results of Study 1 identified six key aspects of pet-owning customers’ experiences and their relationships with customers’ emotions. The findings from Study 2 highlighted the effects of pet-owning customers’ experiences on emotional well-being and the mediating role of cognitive empathy. This study provides effective recommendations for restaurant practitioners to design effective pet-friendly services.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104355"},"PeriodicalIF":9.9,"publicationDate":"2025-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144579337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Unveiling the role of service quality in the quick service restaurant sector: An integrative review","authors":"Mario Mendocilla ,&nbsp;Paloma Miravitlles ,&nbsp;Jorge Matute","doi":"10.1016/j.ijhm.2025.104367","DOIUrl":"10.1016/j.ijhm.2025.104367","url":null,"abstract":"<div><div>This study methodically examines the extant literature on service quality assessment in the Quick-Service Restaurant (QSR) sector to gain a deeper understanding of its role in this particular sector and to identify consistent criteria for its future assessment and management by scholars and practitioners. An integrative review method is used to synthesize the literature from 1990 to 2024 and offer fresh insights and perspectives through critical analysis. A total of 108 studies assessing perceptions of service quality have been identified, of which nine identify factors that drive service quality, 69 assess the effects of service quality on various attitudinal and behavioral responses of customers, and only ten assess moderating effects on the relationships between service quality and various customer responses. However, this review reveals that only one study has evaluated items related to self-ordering technologies when measuring perceived service quality. The primary contribution is the presentation of a conceptual landscape of service quality in the QSR context, along with recommended guidelines for assessing service quality. Additionally, ten avenues for future research are proposed.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104367"},"PeriodicalIF":9.9,"publicationDate":"2025-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144579338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"When leaders cast shadows: The supervisor-employee-customer triangle of abusive supervision with evidence from the hotel industry","authors":"Ishani Sharma ,&nbsp;Weng Marc Lim ,&nbsp;Arun Aggarwal","doi":"10.1016/j.ijhm.2025.104344","DOIUrl":"10.1016/j.ijhm.2025.104344","url":null,"abstract":"<div><div>Guided by the conservation of resources (COR) theory, this study aims to explore the dynamics between abusive supervision and customer-oriented organizational citizenship behavior (COOCB) within the supervisor-employee-customer triangle. Specifically, this study examines the mediating role of affective commitment and the moderating role of supervisor organizational embodiment in these relationships. The goal is to elucidate how negative supervisory behaviors can impact employee commitment that eventually affect customer experiences. Adopting a cross-sectional research design, data was collected from frontline employees in four- and five-star hotels across India, a context with rich supervisor-employee-customer interactions. Covariance-based structural equation modeling (CB-SEM) was employed to examine the relationships among abusive supervision, affective commitment, supervisor organizational embodiment, and COOCB. This method allows for a comprehensive examination of main (direct), mediation (indirect), and moderation (conditional) effects within the supervisor-employee-customer triangle of abusive supervision. The findings indicate that abusive supervision negatively affects both affective commitment and COOCB. Affective commitment mediates the relationship between abusive supervision and COOCB, suggesting that diminished employee commitment due to negative supervisory practices leads to reduced customer-focused actions. Moreover, the lack of supervisor organizational embodiment exacerbates the negative impact of abusive supervision on COOCB. This indicates that when employees perceive their supervisor as not aligned with or representative of the organization’s values, the harmful effects of abusive supervision are intensified. Therefore, this study contributes by providing empirical evidence on the mediating role of affective commitment and the moderating role of supervisor organizational embodiment in the relationship between abusive supervision and COOCB. Highlighting the detrimental effects of abusive supervision, this study underscores the necessity of addressing harmful supervisory practices to enhance employee commitment and COOCB. The findings advocate for more humane and supportive leadership practices to foster a healthier work environment and improve service quality and customer satisfaction. Despite the seminal supervisor-employee-customer triangle presented, the study remains limited in concepts and contexts, prompting the need for further research.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"132 ","pages":"Article 104344"},"PeriodicalIF":9.9,"publicationDate":"2025-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144570017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Responsible leadership and job embeddedness in hospitality: The role of managers’ light-triad personality and employees’ prosocial identity","authors":"Osman Seray Özkan ,&nbsp;Irene Huertas-Valdivia ,&nbsp;Burcu Üzüm ,&nbsp;Irene Contreras-Gordo","doi":"10.1016/j.ijhm.2025.104351","DOIUrl":"10.1016/j.ijhm.2025.104351","url":null,"abstract":"<div><div>Responsible leaders demonstrate their concern and accountability to diverse groups of stakeholders. This emerging leadership style is relevant to and necessary in the hospitality industry, as hospitality organizations face increasing complexity in stakeholders’ demands. Despite this complexity, little is known about responsible leadership’s antecedents and consequences for hotel workers. Drawing on conservation of resources theory, we explore whether the trait of light-triad personality is related to responsible leadership, based on employees’ perceptions of their leaders’ behavior. The findings also demonstrate the relationship between managers’ responsible leadership and employees’ job embeddedness, and confirm company prosocial identity as a boundary condition in that relationship. Structural equation modeling was employed to test the theoretical model, using 407 hotel workers’ responses collected in Turkey. The findings confirm all proposed relationships. This study makes important theoretical contributions and has implications for the hotel context.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104351"},"PeriodicalIF":9.9,"publicationDate":"2025-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144491103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"USA wine consumers’ self-expansion to territorial brand attachment","authors":"Matthew Coyne ,&nbsp;A. George Assaf,&nbsp;Muzaffer Uysal","doi":"10.1016/j.ijhm.2025.104342","DOIUrl":"10.1016/j.ijhm.2025.104342","url":null,"abstract":"<div><div>Although the U.S. wine market is one of the largest in the world, recent growth has slowed. Marketers call for expanding the consumer base through health messaging and encouraging potential consumers to envision themselves as wine enthusiasts. This research considers these elements as facets of consumer self-awareness, exploring how emotional attachment to a Territorial Wine Brand (TWB) develops. Drawing on Self-Expansion Theory, the study posits that consumers seek to enhance their self-concept through wine, which drives attachment following a progression from cognitively to affectively oriented consumer self-knowledge. Using data from online surveys of wine consumers from the USA (n = 350), we show that ideal self-congruence and consumer well-being positively influence wine involvement and consumer perceived value, ultimately enhancing TWB attachment. Building upon Bowlby’s Attachment Theory, the concept of “terroir” in wine hospitality bridges diverse perspectives on attachment to places and brands. This study concludes with theoretical and practical implications for wine hospitality providers.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104342"},"PeriodicalIF":9.9,"publicationDate":"2025-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144364592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pubs crawls and pub crawlers: A systematic literature review and consumer behaviour analysis","authors":"Victoria K. Wells ,&nbsp;Nadine Waehning ,&nbsp;Kathryn Arnold","doi":"10.1016/j.ijhm.2025.104345","DOIUrl":"10.1016/j.ijhm.2025.104345","url":null,"abstract":"<div><div>Pub crawls are a phenomenon which are part of the hospitality sector and contribute to consumer experiences within the Night Time Economy. We show the current state of knowledge in this immature field via a Systematic Literature Review methodology. Building on this we provide a novel theoretical typology of pub crawl classification based on levels of organisation, supervision/accompaniment and geography. Highlighting the processional nature of pub crawls, where consumers move through multiple individual contexts and as a spatially embedded hospitality experience, we delineate the experience into antecedents, processes and outcomes. Our analyses lay foundations for further fine-grained theorisation. We examine the potential and strategic roles of hospitality managers tasked with pub crawl management and development. Finally we highlight key conceptual and empirical gaps for future research.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104345"},"PeriodicalIF":9.9,"publicationDate":"2025-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144331455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The effect of typicality in luxury hotel brand storytelling on booking intention","authors":"Fangting Chen ,&nbsp;Ruiying Cai ,&nbsp;Xing’an Xu","doi":"10.1016/j.ijhm.2025.104337","DOIUrl":"10.1016/j.ijhm.2025.104337","url":null,"abstract":"<div><div>Storytelling has been essential for hospitality organizations’ promotion. However, the impacts of luxury hotel brand stories’ typicality on narrative transportation remain underexplored, as do associated outcomes. This research considers the effectiveness of these stories’ typicality through one pilot study and four experiments. Based on narrative transportation theory, the findings reveal that luxury hotel brand stories’ typicality has distinct effects on customers’ perceived inspiration, novelty, and booking intentions. The boundary conditions shaping the effectiveness of typical and atypical brand stories are also examined, including brand-related attributes (i.e., brand history), and individual consumer differences (i.e., subjective social class and consumption motivation). This research, which adopts a context-specific approach to luxury hotel brands and introduces typicality as an aspect worthy of attention, expands the literature on brand storytelling and narrative transportation. Managerial suggestions are provided for crafting luxury hotel brand stories.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104337"},"PeriodicalIF":9.9,"publicationDate":"2025-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144322356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring the role of psychological ownership in value co-creation in private clubs: Insights from social cognitive theory","authors":"SoJung Lee ,&nbsp;Hang Cui ,&nbsp;Seung Jeon","doi":"10.1016/j.ijhm.2025.104348","DOIUrl":"10.1016/j.ijhm.2025.104348","url":null,"abstract":"<div><div>Private clubs are exclusive communities where members develop a sense of psychological ownership, which in turn shapes interpersonal dynamics and value co-creation among stakeholders. However, limited research has captured the dynamic nature of clubs or integrated the distinctive traits of members because of the industry's exclusivity and privacy. Building on Social Cognitive Theory (SCT), this study examines how the psychological ownership of club members influences their value co-creation attitudes and behaviors in private clubs using a dimensional approach. Structural equation modeling, based on 289 responses from two U.S. country clubs, reveals that psychological ownership, as a multidimensional construct, significantly shapes value co-creation attitudes and behaviors. Each psychological dimension fosters collaborative attitudes differently, reinforcing its central role in value co-creation. Moreover, each value co-creation attitude uniquely influences participation behaviors, highlighting the nuanced relationship between attitudes and actions. The findings enhance our understanding of member behaviors in private clubs while adapting the framework to the industry's dynamic nature. By extending SCT to private clubs, this study captures their unique characteristics, encompassing environmental and psychological factors as well as stakeholder interactions that shape collaborative attitudes and actions, which strengthens the theoretical foundations of club research. The study offers valuable practical implications for private club management, emphasizing the role of psychological ownership in fostering member collaboration. Strategies such as community-building initiatives, inclusive leadership selection, tailored participation opportunities, and responsive governance can enhance members’ collaborative behaviors and ensure the long-term success of private clubs.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104348"},"PeriodicalIF":9.9,"publicationDate":"2025-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144313452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Corrigendum to “Show me the money: A systematic literature review on financial transparency and USALI’s global adoption challenges” [Int. J. Hosp. Manag. 131 (2025) 104312]","authors":"Jennifer Nicole Elston ,&nbsp;Luís Miguel Serra Coelho ,&nbsp;Rúben Miguel Torcato Peixinho","doi":"10.1016/j.ijhm.2025.104352","DOIUrl":"10.1016/j.ijhm.2025.104352","url":null,"abstract":"","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"131 ","pages":"Article 104352"},"PeriodicalIF":9.9,"publicationDate":"2025-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144588299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}