International Journal of Hospitality Management最新文献_第3页

Research note: The effects of perceived sustainability on customer emotions in the restaurant context

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-24 DOI: 10.1016/j.ijhm.2025.104180

Yu-Jou Liao, Jiseon Ahn

引用次数: 0

Integrating algorithmic management in hotels: Emerging challenges and opportunities for frontline managers

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-24 DOI: 10.1016/j.ijhm.2025.104168

Brana Jianu , Mark Ashton , Peter Lugosi

{"title":"Integrating algorithmic management in hotels: Emerging challenges and opportunities for frontline managers","authors":"Brana Jianu , Mark Ashton , Peter Lugosi","doi":"10.1016/j.ijhm.2025.104168","DOIUrl":"10.1016/j.ijhm.2025.104168","url":null,"abstract":"<div><div>The increasing adoption of Algorithmic Management in the hospitality sector presents a number of challenges and opportunities. Emergent research has considered the impacts on operational staff. However, the implications for frontline managers, who have to negotiate between the interests of multiple stakeholders and organisational pressures, are less well understood. This paper examines key factors that will affect the comprehension and enactment of managerial roles within algorithmically managed hotels, drawing on a three-stage Delphi study with hotel managers and academic experts, built on the Competing Values Framework. The findings stress that Algorithmic Management’s impact on productivity and process standardisation will intensify work demands, and risk stifling employee motivation and collaboration. Hence, managers must evolve from controllers to supportive actors, improving understanding, facilitating employee empowerment and aiding transparency in algorithmic decisions. We conceptualise these functions as communication, performance, social and creative facilitation. The findings are used to theorise how emerging socio-technological arrangements will transform line management, driving the expansion of translational work and the emergence of what we call ‘algorithmic coaching’.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104168"},"PeriodicalIF":9.9,"publicationDate":"2025-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Food sharing apps in the hospitality industry: Strategies to mitigate risks and enhance benefits for increased adoption

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-23 DOI: 10.1016/j.ijhm.2025.104175

Meenakshi N. , Amandeep Dhir , Puneet Kaur , Mark Anthony Camilleri

{"title":"Food sharing apps in the hospitality industry: Strategies to mitigate risks and enhance benefits for increased adoption","authors":"Meenakshi N. , Amandeep Dhir , Puneet Kaur , Mark Anthony Camilleri","doi":"10.1016/j.ijhm.2025.104175","DOIUrl":"10.1016/j.ijhm.2025.104175","url":null,"abstract":"<div><div>This study seeks to develop a broad-based understanding of the non-adoption of food sharing apps (FSAs) by hospitality businesses. This study answers three research questions: First, what are the perceived risks of FSAs that prevent their adoption by hospitality organizations; second, what are the perceived benefits of FSAs that are likely to encourage their adoption by hospitality organizations; and third, what strategies can be adopted by FSAs to mitigate the perceived risks and enhance the perceived benefits of adoption of FSAs by hospitality businesses. A multistage qualitative study involving three stages of data collection was undertaken. The findings revealed that perceived risks included business issues, management issues, regulatory concerns, business conditions, and issues with app companies. Perceived benefits included enhanced reputation, business gains, customer benefits, and doing good. Strategies to mitigate perceived risks and enhance perceived benefits emphasized closer communication and collaboration between FSAs and businesses.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104175"},"PeriodicalIF":9.9,"publicationDate":"2025-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A community capitals perspective of multi-level retrospective and prospective resilience in hospitality firms

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-22 DOI: 10.1016/j.ijhm.2025.104193

Yawei Jiang , Girish Prayag , Mesbahuddin Chowdhury , Muhammad Ismail Hossain , Nasrin Akter

{"title":"A community capitals perspective of multi-level retrospective and prospective resilience in hospitality firms","authors":"Yawei Jiang , Girish Prayag , Mesbahuddin Chowdhury , Muhammad Ismail Hossain , Nasrin Akter","doi":"10.1016/j.ijhm.2025.104193","DOIUrl":"10.1016/j.ijhm.2025.104193","url":null,"abstract":"<div><div>Different forms of capital can facilitate preparedness, response, and recovery from adversity. However, existing hospitality studies often focus on specific forms, lacking a comprehensive multi-level assessment. This study uses the community capital framework (CCF) to explore how various forms of capital are utilized in organizational resilience building through a retrospective and prospective lens. In-depth interviews were conducted with 30 owners/managers of hospitality firms in Bangladesh through purposive sampling. Social capital is the most common for retrospective resilience across all levels but less utilized for prospective resilience. Cultural capital at the macro-level and physical capital at the meso-level support retrospective resilience. Additionally, this study identifies reputational capital at the meso-level as a new form, enhancing retrospective resilience. These findings contribute to achieving SDG 8 (Decent Work and Economic Growth) and SDG 11 (Sustainable Cities and Communities), offering insights into multi-level resilience strategies in the hospitality sector.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104193"},"PeriodicalIF":9.9,"publicationDate":"2025-03-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

RFM analysis for profiling profitable customers based on characteristics of the hotel industry

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-22 DOI: 10.1016/j.ijhm.2025.104176

Dae Young Ryu , Young Kwan Ko , Young Dae Ko

引用次数: 0

How T-cruiscape shapes the flow experience of passenger's well-being

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-22 DOI: 10.1016/j.ijhm.2025.104181

Marcya Stefany Gonzáles-Santiago , Sandra Maria Correia Loureiro , Daniela Langaro

{"title":"How T-cruiscape shapes the flow experience of passenger's well-being","authors":"Marcya Stefany Gonzáles-Santiago , Sandra Maria Correia Loureiro , Daniela Langaro","doi":"10.1016/j.ijhm.2025.104181","DOIUrl":"10.1016/j.ijhm.2025.104181","url":null,"abstract":"<div><div>Understanding the new T-cruiscape (a servicescape integrated with technological services in the cruise industry) onboard cruise ships is key for managers. Therefore, this research integrated the T-cruiscape, flow experience, and subjective well-being within the Stimuli–Organism–Response framework to examine how the T-cruiscape shapes the passenger flow experience and enhances their well-being and how discomfort acts as a moderator in this relationship. A mixed-method approach was adopted, including 35 interviews with crew members who were experienced in working with these technologies and passengers, followed by a survey of 358 passengers who had used these technologies. Qualitative data analysis was conducted using MaxQda2020, while quantitative data was analyzed using SmartPLS4. The findings from interviews corroborated the seven facets of T-cruiscape, which were then considered in the main study. T-cruiscape acting as stimuli can generate flow experience and, subsequently, passengers' subjective well-being through desirable feelings. The discomfort passengers feel when using technology can strengthen the relationship between the T-cruiscape and the flow experience. The theoretical and practical implications of the research provide valuable insights into potential marketing practices and suggest avenues for future research.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104181"},"PeriodicalIF":9.9,"publicationDate":"2025-03-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Overbooking and performance in hotel revenue management

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-22 DOI: 10.1016/j.ijhm.2025.104192

Zvi Schwartz , Timothy D. Webb , Mehmet Altin , Arash Riasi

引用次数: 0

Green synergy: Integrating green human resource management and green supply chain management for sustainable performance in the Thai hospitality industry

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-21 DOI: 10.1016/j.ijhm.2025.104196

Kavitha Haldorai , Woo Gon Kim , Kullada Phetvaroon , Gabriel Gazzoli

{"title":"Green synergy: Integrating green human resource management and green supply chain management for sustainable performance in the Thai hospitality industry","authors":"Kavitha Haldorai , Woo Gon Kim , Kullada Phetvaroon , Gabriel Gazzoli","doi":"10.1016/j.ijhm.2025.104196","DOIUrl":"10.1016/j.ijhm.2025.104196","url":null,"abstract":"<div><div>Human resource management and supply chain management literature have largely evolved in parallel, with insufficient attention paid to the interrelationships between them in driving sustainable performance. Drawing on natural-resource-based view, this study aims to determine the synergic effect of green human resource management (GHRM) practices and green supply chain management (GSCM) practices on sustainable performance. Additionally, the moderating roles of supply chain traceability and supply chain eco-centricity are examined. Data was collected using a time-lagged survey from 363 managers and employees working in green hotels in Thailand. The findings revealed that both GHRM practices and external GSCM practices positively influenced sustainable performance. Moreover, internal GSCM practices mediated the link between GHRM practices and external GSCM practices, and supply chain traceability and supply chain eco-centricity moderated the positive relationship between external GSCM practices and sustainable performance. Theoretical contributions and practical implications are discussed.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104196"},"PeriodicalIF":9.9,"publicationDate":"2025-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A meta-analysis of antecedents of hotel environmental performance

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-21 DOI: 10.1016/j.ijhm.2025.104195

Kavitha Haldorai , Woo Gon Kim , Jun (Justin) Li

{"title":"A meta-analysis of antecedents of hotel environmental performance","authors":"Kavitha Haldorai , Woo Gon Kim , Jun (Justin) Li","doi":"10.1016/j.ijhm.2025.104195","DOIUrl":"10.1016/j.ijhm.2025.104195","url":null,"abstract":"<div><div>The objective of this study is to conduct a comprehensive analysis of the antecedents influencing firm-level hotel environmental performance. Additionally, this research investigates whether national culture, specifically individualism versus collectivism and short-term versus long-term orientation, and response rate moderate these relationships. Articles published from 2000 onward were analyzed using both qualitative and quantitative meta-analytical methods and, drawing upon 166 independent studies comprising 59,205 data points, the antecedents were classified into three categories: organizational-level, individual-level, and external factors. The results indicate that all three influence hotel environmental performance and that these associations are stronger in collectivistic and long-term-oriented societies than individualistic and short-term-oriented societies. The study also found that the link between hotel environmental performance and its antecedents is weaker when the response rate is high. Our findings contribute valuable insights for both researchers and practitioners concerned with the environmental performance of the hospitality industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104195"},"PeriodicalIF":9.9,"publicationDate":"2025-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Do employees and customers understand their new roles for collaborative value co-creation in technology-driven service settings?

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-21 DOI: 10.1016/j.ijhm.2025.104199

Jinkyung Jenny Kim , Seongseop (Sam) Kim , Zemenu Amare Ayalew , Bee-Lia Chua , Heesup Han , Jiyoung Lee

{"title":"Do employees and customers understand their new roles for collaborative value co-creation in technology-driven service settings?","authors":"Jinkyung Jenny Kim , Seongseop (Sam) Kim , Zemenu Amare Ayalew , Bee-Lia Chua , Heesup Han , Jiyoung Lee","doi":"10.1016/j.ijhm.2025.104199","DOIUrl":"10.1016/j.ijhm.2025.104199","url":null,"abstract":"<div><div>The use of innovative technologies in restaurant premises has transformed the roles of service employees and customers. The present research aimed to estimate the level of awareness of the transformed roles of the two key parties, and examine how the role stress caused by changed roles affects psychological empowerment, which in turn contributes to collaborative value co-creation. The consequences of joint value co-creation were also examined by testing the effects on satisfaction and behavioral intention. Data were acquired from 312 employees and 393 customers in technology-dominant restaurants, and analyzed using SPSS 26.0 and AMOS 23.0. The level of awareness of the transformed roles of employees was relatively better than for those of customers. The results showed the double-edged sword effect of role stress in creating psychological empowerment. The study also discovered the importance of collaborative value co-creation in the development of positive behavioral intentions for both employees and customers.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"128 ","pages":"Article 104199"},"PeriodicalIF":9.9,"publicationDate":"2025-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143678281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0