酒店和旅游业中的机器人和人工智能自动化：基于能力的方法

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-09-12 DOI:10.1016/j.ijhm.2025.104456

Jacques Bulchand-Gidumal , Gabriela Cabello-Pestano , Santiago Melián-González

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引用次数: 0

摘要

目前，关于机器人和人工智能等数字技术是否能够使服务业的工作自动化，存在着争论。根据每个工作所需的能力进行分析可能是解决这个问题的有效方法。在这项研究中，我们分析了四种酒店职业（即客房服务员、厨师/厨师、接待员和服务员/女服务员）自动化的可能性，这是基于每种职业所需的能力。我们通过询问43位具有人工智能和机器人经验的计算机科学学者，评估了每项必要技能自动化的可能性。我们向学者们询问了机器人和人工智能在三个时期的能力：当前、中期和长期。使用这种基于能力的方法，我们的结果表明，这些工作自动化的可能性是。83年,。短期、中期和长期分别为91个。

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Robotics and AI automation in hospitality and tourism: An ability-based approach

There is currently debate about whether digital technologies, such as robotics and AI, will be able to automate jobs in the service sector. An analysis based on the abilities required in each job could be a useful method for addressing this question. In this research, we analyze the probability of automation for four hospitality occupations (i.e., chambermaids, chefs/cooks, receptionists, and waiters/waitresses) based on the abilities required in each. We assessed the probability of automation for each of the required abilities by asking 43 computer science academics with AI and robotics experience. We asked the academics about the capacity of robotics and AI to perform the abilities in three time periods: the present, in the medium-term, and in the long-term. Using this ability-based approach, our results indicate that the probability of automation of these jobs is.72,.83 and.91 in the short, medium, and long term, respectively.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.