如何留住和激励酒店一线员工？特殊交易的影响

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-10-15 DOI:10.1016/j.ijhm.2025.104467

Yue Han , Yijiao Ye , Long-Zeng Wu , Na Li

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引用次数: 0

摘要

本研究以社会认同理论为基础，通过考察组织认同的中介作用和心理权利的调节作用，探讨特质交易对服务绩效和离职意向的影响。本文通过对252对员工-主管配对的实地研究数据和195对中国酒店行业的实验研究样本进行分析，发现i-deals可以促进服务绩效并防止离职意向。此外，组织认同在i-deals对服务绩效和离职意向的影响中起中介作用。同时，心理权利弱化了离职协议对组织认同的直接影响，以及随后通过组织认同对服务绩效和离职意向的间接影响。我们的研究结果为酒店业的研究人员和从业人员提供了宝贵的见解。

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How to retain and motivate frontline hospitality employees? The impact of idiosyncratic deals

Building on social identity theory, this study investigates the effects of idiosyncratic deals (i-deals) on service performance and leave intention by examining the mediating effect of organizational identification and the moderating effect of psychological entitlement. By analyzing data from 252 matched employee–supervisor dyads from a field study and 195 samples from an experimental study in the Chinese hospitality sector, we found that i-deals could foster service performance and prevent leave intention. Moreover, organizational identification mediates the influence of i-deals on service performance and leave intention. Meanwhile, psychological entitlement weakens the direct influence of i-deals on organizational identification and their subsequent indirect influence on service performance and leave intention through organizational identification. Our findings provide valuable insight for researchers and practitioners in the hospitality sector.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.