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Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration最新文献

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Conceptualizing employees' behavioral pattern changes by experiencing customer mistreatment: Integrating moral self-regulation and dual process model perspectives 员工因遭遇客户虐待而改变行为模式的概念化：整合道德自律和双重过程模型视角
IF 2.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2024-03-26 DOI: 10.1002/cjas.1747
Young Ho Song
{"title":"Conceptualizing employees' behavioral pattern changes by experiencing customer mistreatment: Integrating moral self-regulation and dual process model perspectives","authors":"Young Ho Song","doi":"10.1002/cjas.1747","DOIUrl":"10.1002/cjas.1747","url":null,"abstract":"<p>This conceptual paper has two aims. The first is to explain how frontline employees' workplace sabotage initially occurs when frontline employees experience perceived mistreatment from customers. Moral outrage arises among frontline employees and mediates the relationship between customer mistreatment and workplace sabotage. The second aim is to address changes in frontline employees' behavioral patterns during working hours. Initial negative workplace behaviors (workplace sabotage) are more likely to shift to good behavior (organizational citizenship behavior toward customer; OCB-customer) due to a need for moral cleansing, but will eventually revert to negative behaviors (additional workplace sabotage) as continuous customer mistreatment increases stress. To understand this process, moral-self regulation theory and the dual process model are introduced to support the conceptual model. Implications and future research directions are also discussed.</p>","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 2","pages":"267-286"},"PeriodicalIF":2.2,"publicationDate":"2024-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140378792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How and when do perceptions of supervisor evasive knowledge hiding escalate into diminished job performance? 上司回避知识隐藏的看法是如何以及何时升级为工作绩效下降的？
IF 1.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2024-03-25 DOI: 10.1002/cjas.1745
Inam Ul Haq, Dirk De Clercq, Muhammad Umer Azeem
{"title":"How and when do perceptions of supervisor evasive knowledge hiding escalate into diminished job performance?","authors":"Inam Ul Haq,&nbsp;Dirk De Clercq,&nbsp;Muhammad Umer Azeem","doi":"10.1002/cjas.1745","DOIUrl":"10.1002/cjas.1745","url":null,"abstract":"<p>Drawing from social exchange theory, this study investigates how and when supervisor evasive knowledge hiding might lead to lower job performance by employees. The hypotheses were tested with three-round survey data, collected among employees and peers in various industries. Employees' perceptions that their supervisor engages in deceptive knowledge hiding undermine their own performance-enhancing efforts because they develop career plateau beliefs; this explanatory role is particularly salient among employees exposed to despotic leadership. This study pinpoints a notable risk for employees who feel upset when they believe a despotic supervisor is intentionally concealing knowledge: They grow disappointed with their career situation, which prompts them to adopt complacent behavioral responses that likely render it even more challenging to access valuable supervisor knowledge.</p>","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 4","pages":"558-576"},"PeriodicalIF":1.2,"publicationDate":"2024-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/cjas.1745","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140381794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Embracing interdisciplinarity: CJAS's strategic vision for the future 拥抱跨学科：CJAS 的未来战略愿景
IF 2.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2024-03-15 DOI: 10.1002/cjas.1743
Felix Arndt
{"title":"Embracing interdisciplinarity: CJAS's strategic vision for the future","authors":"Felix Arndt","doi":"10.1002/cjas.1743","DOIUrl":"https://doi.org/10.1002/cjas.1743","url":null,"abstract":"","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 1","pages":"6"},"PeriodicalIF":2.2,"publicationDate":"2024-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140196037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
L'efficacité des annonces publicitaires persuasives incitant à la distanciation sociale 说服性广告对拉近社会距离的作用
IF 1.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2023-12-30 DOI: 10.1002/cjas.1742
Mohamed Hatem BelhadjYoussef, Alia Besbes Sahli
{"title":"L'efficacité des annonces publicitaires persuasives incitant à la distanciation sociale","authors":"Mohamed Hatem BelhadjYoussef,&nbsp;Alia Besbes Sahli","doi":"10.1002/cjas.1742","DOIUrl":"10.1002/cjas.1742","url":null,"abstract":"<p>This research aims to test the impact of persuasive ads encouraging social distancing in the face of the coronavirus. A survey of 208 individuals found that the effectiveness of this communication depends mainly on the attitude toward the advertisement and the perceived effectiveness of the recommendation. However, while the negative impact of consumers' dispositional skepticism on their attitude toward the advertisement has been confirmed, the impact of trust in the advertiser, as well as the moderating effects of situational skepticism and altruism have not been established.</p>","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 3","pages":"307-324"},"PeriodicalIF":1.2,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139139065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How subjective ethical congruence facilitates leadership identification construction: A followership perspective 主观道德一致性如何促进领导力认同构建：追随者视角
IF 2.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2023-12-26 DOI: 10.1002/cjas.1739
Wei Fan, Zhenyuan Wang, Wen Wang
{"title":"How subjective ethical congruence facilitates leadership identification construction: A followership perspective","authors":"Wei Fan,&nbsp;Zhenyuan Wang,&nbsp;Wen Wang","doi":"10.1002/cjas.1739","DOIUrl":"https://doi.org/10.1002/cjas.1739","url":null,"abstract":"<p>This study examines subordinate subjective congruence resulting from personal ethical identity and perceived ethical leadership (PEL) on followership behaviors, including: obedience, proactive, and constructive resistance behaviors through identification with supervisors. Using polynomial regressions, results from self-reported data of 208 employees in China supported that higher level of identification with supervisor occurs because of the following: (1) ethical congruence rather than ethical incongruence; (2) high-high rather than low-low congruence; (3) incongruence when personal ethical identity is lower than PEL rather than when personal ethical identity is higher than PEL. Moreover, such perceived ethical congruence facilitates followership obedience and proactive behaviors but not constructive resistance behavior via identification with supervisors. Relevant theoretical and practical implications are discussed.</p>","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 1","pages":"23-39"},"PeriodicalIF":2.2,"publicationDate":"2023-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140196063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Rise up: Career empowerment, adaptability and resilience during a pandemic 奋起：大流行病期间的职业授权、适应性和复原力
IF 2.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2023-12-25 DOI: 10.1002/cjas.1740
Mirit K. Grabarski, Maria Mouratidou
{"title":"Rise up: Career empowerment, adaptability and resilience during a pandemic","authors":"Mirit K. Grabarski,&nbsp;Maria Mouratidou","doi":"10.1002/cjas.1740","DOIUrl":"10.1002/cjas.1740","url":null,"abstract":"<p>The present article examines employee resilience during the COVID-19 pandemic, which created a major career disruption and a psychological strain for many individuals worldwide. Resilience is an essential psychological resource for coping with setbacks and maintaining mental health. Using a time-lagged survey design, we test a theoretical model that links career empowerment, a motivational cognitive construct, with resilience, mediated by career adaptability. Our findings support these hypotheses. In addition, we investigate the moderating role of neuroticism and authentic leadership in the relationship between the career empowerment and career adaptability. Findings show that while authentic leadership moderates this relationship, the hypothesis regarding neuroticism was not supported. Our research provides insights regarding resilience during crisis, which has both theoretical and practical implications.</p>","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 1","pages":"7-22"},"PeriodicalIF":2.2,"publicationDate":"2023-12-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139159333","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How customers' perceptions of innovation activities drive brand preference, purchase and recommendation: The moderating role of product category 顾客对创新活动的看法如何推动品牌偏好、购买和推荐：产品类别的调节作用
IF 1.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2023-12-16 DOI: 10.1002/cjas.1738
Thi Minh Ly Pham, Cong Duc Tran, Thi Ha Huyen Trinh, Pham Tra Mi Le
{"title":"How customers' perceptions of innovation activities drive brand preference, purchase and recommendation: The moderating role of product category","authors":"Thi Minh Ly Pham,&nbsp;Cong Duc Tran,&nbsp;Thi Ha Huyen Trinh,&nbsp;Pham Tra Mi Le","doi":"10.1002/cjas.1738","DOIUrl":"10.1002/cjas.1738","url":null,"abstract":"<p>This study investigated how innovation activities impact brand performance outcomes from the perspective of customer cognitive and affective mindsets. The collective findings from both Partial Least Squares Structural Equation Modeling (PLS-SEM) and fuzzy set qualitative comparative analysis (fsQCA), based on 372 customer responses, demonstrated that a combination of product, process, store, and marketing innovation activities produces optimal results in terms of customer-based brand equity, subsequently influencing purchase and recommendation. Post-hoc analysis revealed that perceived innovation activities exert a weaker influence on brand equity in high-tech product categories (e.g., smartphones) compared to lower-tech product categories (e.g., skin care products and apparel). This study confirmed that customers' perceptions of brand innovation activities result from both technological innovation (e.g., cutting-edge offerings) and symbolic innovations (e.g., new marketing communications).</p>","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 3","pages":"325-342"},"PeriodicalIF":1.2,"publicationDate":"2023-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138995483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Abandonment issues: A hazard analysis of high-performance work practices 放弃问题：高性能工作实践的危害分析
IF 2.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2023-12-15 DOI: 10.1002/cjas.1741
Scott B. Rankin
{"title":"Abandonment issues: A hazard analysis of high-performance work practices","authors":"Scott B. Rankin","doi":"10.1002/cjas.1741","DOIUrl":"10.1002/cjas.1741","url":null,"abstract":"<p>This study examines usage of high-performance work practices (HPWPs) over time using a unique longitudinal survey of Canadian organizations. Human resource management (HRM) studies tell us HPWPs require long-term commitment but rarely measure it. Using event history analysis this study finds high rates of HPWP abandonment. The study also examines organizational supports for high-performance work system (HPWS). A Cox regression analysis finds rates of abandonment are reduced when HPWPs are accompanied by aligned business strategies and HR professional support. The results inform process research on HRM strategies and raise troubling questions for findings in studies that fail to measure duration. For managers, the findings highlight the importance of ensuring strategic alignment with and organizational support for HPWPs if they are to endure.</p>","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 1","pages":"58-76"},"PeriodicalIF":2.2,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/cjas.1741","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138997618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The double-edged sword of going “overboard”: Board connectedness, debt quality, and the cost of debt 过火 "的双刃剑：董事会关联性、债务质量和债务成本
IF 2.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2023-10-14 DOI: 10.1002/cjas.1736
Ahmad Hammami, Alexey Lyubimov, Rozhin Yousefvand Mansouri
{"title":"The double-edged sword of going “overboard”: Board connectedness, debt quality, and the cost of debt","authors":"Ahmad Hammami,&nbsp;Alexey Lyubimov,&nbsp;Rozhin Yousefvand Mansouri","doi":"10.1002/cjas.1736","DOIUrl":"10.1002/cjas.1736","url":null,"abstract":"<p>Board connectedness, a result of directors serving the boards of more than one firm, impacts companies positively (access to resources provided by connected directors) and negatively (directors being “spread too thin”). Given that debt quality has a high influence on the cost of debt, this paper examines how the cost of debt (bond yield spread) is influenced by a firm's board connectedness while considering the effect that debt quality (bond ratings) may have on such a relationship. Results show that the relationship between connectedness and the cost of debt is highly dependent on debt quality, where connectedness is associated with a <i>lower</i> cost of debt if debt quality is high; however, connectedness is also associated with a <i>higher</i> cost of debt if debt quality is low. We also note that as the debt quality for connected firms decreases as their cost of debt increases. We are contributing to administrative sciences by studying one of its key elements: governance, more specifically the connectivity of boards of directors. This contributes to the current debate on the effect of board connectivity: prior research has not provided conclusive results, and we show that the effect is different based on the characteristics of the firm's debt.</p>","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 2","pages":"212-231"},"PeriodicalIF":2.2,"publicationDate":"2023-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/cjas.1736","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135803214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Resentful and religious: How religiosity can mitigate the detrimental effects of workplace embitterment on helping behaviors 怨恨与宗教：宗教信仰如何减轻工作场所的苦恼对助人行为的不利影响
IF 2.2 4区 管理学
Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration Pub Date : 2023-10-03 DOI: 10.1002/cjas.1737
Dirk De Clercq, Muhammad Umer Azeem, Inam Ul Haq
{"title":"Resentful and religious: How religiosity can mitigate the detrimental effects of workplace embitterment on helping behaviors","authors":"Dirk De Clercq,&nbsp;Muhammad Umer Azeem,&nbsp;Inam Ul Haq","doi":"10.1002/cjas.1737","DOIUrl":"10.1002/cjas.1737","url":null,"abstract":"<p>This study aims to establish how employees' experiences of workplace embitterment may direct them away from voluntary efforts to help coworkers, mediated by emotional exhaustion and moderated by religiosity. Three rounds of survey data, collected from employees and their supervisors in various Pakistani organizations, reveal that a sense of being emotionally overburdened by work links rancorous feelings due to negative work events with tarnished helping behavior, mitigated by employees' ability to draw on their religious faith. As an original contribution, this research addresses the effect of an actually felt negative emotion (workplace embitterment), instead of a source of emotional hardship, on employees' propensity to halt extra-role work efforts; it also describes how the personal resource of religiosity influences this process.</p>","PeriodicalId":47349,"journal":{"name":"Canadian Journal of Administrative Sciences-Revue Canadienne Des Sciences De L Administration","volume":"41 1","pages":"40-57"},"PeriodicalIF":2.2,"publicationDate":"2023-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/cjas.1737","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135740082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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