International Journal of Human-Computer Studies最新文献

{"title":"Engaging with ethics in the HCI design process: A study of ethical design practice in different work contexts","authors":"Leonor Costa Tejo ,&nbsp;Paula Alexandra Silva","doi":"10.1016/j.ijhcs.2025.103634","DOIUrl":"10.1016/j.ijhcs.2025.103634","url":null,"abstract":"<div><div>As technology increasingly permeates daily life, HCI designers must move beyond acknowledging the ethical impacts of the outcomes of their designs to engaging with ethics throughout the design process. While previous research has explored theoretical perspectives and corporate practices, less is known about how ethics is understood and enacted across different professional contexts. This paper investigates how 12 HCI designers from academia, corporate, and applied research settings understand and engage with ethics in their work. Through qualitative interviews, we examined designers’ perspectives on ethics and ethics in the design process, the challenges they face, and the strategies they apply in practice. We found that designers across contexts struggle to define ethics and feel unprepared to address it. They discuss ethics in relation to design practice, and despite shared concerns, our findings show differences among work contexts. Participants are a central concern, with non-corporate designers adopting more formal approaches and deeper participant engagement. Corporate designers take more practical approaches, aligning ethics with company goals. Interviewees described strategies to address ethical challenges, offering insights into how ethics is applied in practice, where applied research designers reflect elements of both academic and corporate settings, combining strategies from each. Our findings also highlight a mismatch between formal ethical approval processes and the evolving nature of design work, where they fall short of supporting ongoing ethical reflection. Our findings offer insight into ethics in diverse HCI contexts and inform future approaches to ethics in HCI design, where we argue for more flexible, work context-specific approaches.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103634"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145268348","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Navigating the challenges of remotely supporting blind riders in ridesharing","authors":"Eshed Ohn-Bar ,&nbsp;Ruizhao Zhu ,&nbsp;Jimuyang Zhang ,&nbsp;Lu Zhang","doi":"10.1016/j.ijhcs.2025.103594","DOIUrl":"10.1016/j.ijhcs.2025.103594","url":null,"abstract":"<div><div>Ridesharing services often rely on co-located drivers to assist blind users. This process involves users disclosing their disability to drivers, who might otherwise remain in their vehicles before pick up or stop in inaccessible locations. There are, however, emerging scenarios where users may instead prefer to leverage <em>remote sighted support</em>, e.g., in the case of discrimination, driver unwillingness to assist, or the absence of a driver in autonomous rides. While remote support offers a promising solution, prior studies have primarily focused on simple navigation tasks rather than real-time guidance for intricate vehicle identification, entry, and exit tasks in complex urban environments. To address this gap, we conducted a smartphone-based study with 10 users and three remote orientation and mobility guides. Grounded in the realistic context of busy urban conditions, our in-situ analysis of support strategies provides nuanced insights into in-the-wild usability not possible from interviews and lab experiments alone. We further identify frequent issues in discrimination and ride cancellations, further highlighting the growing importance of remote-sighted support in vehicle-interactive tasks. Our findings inform the design of accessible ride services by addressing wait times, failure cases (e.g., incorrect ride identification), and refined support guidelines that consider practical system limitations and user needs during origin-to-vehicle-to-destination travel.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103594"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145321289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Do you need help? Identifying and responding to pilots’ troubleshooting through eye-tracking and Large Language Model","authors":"Mengtao Lyu,&nbsp;Fan Li","doi":"10.1016/j.ijhcs.2025.103617","DOIUrl":"10.1016/j.ijhcs.2025.103617","url":null,"abstract":"<div><div>In-time automation support is crucial for enhancing pilots’ performance and flight safety. While extensive research has been conducted on providing automation support to mitigate risks associated with the Out-of-the-Loop (OOTL) phenomenon, limited attention has been given to supporting pilots who are actively engaged, known as In-the-Loop (ITL) status. Despite their active engagement, ITL pilots face challenges in managing multiple tasks simultaneously without additional support. For instance, providing critical information through in-time automation support can significantly improve efficiency and flight safety when pilots need to visually troubleshoot unexpected incidents while monitoring the aircraft’s flying status. This study addresses the gap in ITL support by introducing a method that utilizes eye-tracking data tokenized into Visual Attention Matrices (VAMs), integrated with a Large Language Model (LLM) to identify and respond to troubleshooting activities of ITL pilots. We address two primary challenges: capturing the complex troubleshooting status of pilots, which blends with normal monitoring behaviors, and effectively processing non-semantic eye-tracking data using LLM. The proposed VAM approach provides a structured representation of visual attention that supports LLM reasoning, while empirical VAMs enhance the model’s ability to efficiently identify critical features. A case study involving 19 licensed pilots validates the efficacy of the proposed approach in identifying and responding to pilots’ troubleshooting activities. This research contributes significantly to adaptive Human–Computer Interaction (HCI) in aviation by improving support for ITL pilots, thereby laying a foundation for future advancements in human–AI collaboration within automated aviation systems.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103617"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145107302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Qualitative insights into cognitive, affective and behavioral coping responses to corporate surveillance","authors":"Claire M. Segijn ,&nbsp;Joanna Strycharz","doi":"10.1016/j.ijhcs.2025.103614","DOIUrl":"10.1016/j.ijhcs.2025.103614","url":null,"abstract":"<div><div>Technological developments have changed information and communication in society by extending the possibilities to collect, process, and share internet user data to optimize communication. This widespread data collection results in companies being one of the main sources of surveillance. The current study explores internet user experiences and coping with corporate surveillance on the cognitive, affective, and behavioral level. Semi-structured interviews were conducted with 22 U.S. adults. The results show that corporate surveillance is mostly understood as the data collection by corporations/advertisers online. Online behavioral advertising is the most commonly given example of an instance of surveillance, followed by devices listening (i.e., conversation-related advertising). Regarding affective coping, we observed a ‘surveillance paradox’ as internet users are positive, negative or indifferent about corporate surveillance. Internet users employ different privacy protection measures as well as chilling effects in the form of limiting media ownership, minimizing use, information search, and information sharing. The latter is an ethical consequence of corporate surveillance and might have negative consequences for the autonomy of internet users and subsequently impact the companies that rely on internet user data.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103614"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145050629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Older adults co-creating and experiencing VR garden tours: Developing a participatory VR storytelling framework","authors":"Wei Zhao ,&nbsp;Ryan M. Kelly ,&nbsp;Melissa J. Rogerson ,&nbsp;Jenny Waycott","doi":"10.1016/j.ijhcs.2025.103656","DOIUrl":"10.1016/j.ijhcs.2025.103656","url":null,"abstract":"<div><div>Virtual reality (VR) technology is being used in diverse ways to enable older adults to reminisce and connect. An underexplored area is the use of VR for creating and sharing personally meaningful stories. This paper examines the use of VR technology to help nine older adults share and experience others’ stories about their gardens. Through a co-design approach involving home visits, interviews, and a workshop, we examined older gardeners’ perceptions and experiences of co-creating, sharing, and viewing narrated 3D garden tours captured with a VR camera. Our findings demonstrate that participants showcased the meaning, creativity, and expertise associated with their gardens and gardening practices through the VR garden tours. Viewing the garden tours created by others fostered a sense of connection among participants through shared passions and interests. Participants valued the authenticity and individuality of the tours, perceiving them as avenues for learning, inspiration, and motivation. Viewers experienced a strong sense of presence in the garden tours, particularly due to the spatial immersion, holistic perspectives, the first-person view, and the ability to exert control in the VR system. The study reveals opportunities to enhance the VR garden tour experience, including increasing sociality, improving usability and guidance, and building communities around the tours. Drawing from these insights, we develop a framework to guide future practices of conducting participatory VR storytelling with older adults. The framework outlines three critical roles involved in the process: Storyteller, Facilitator, and Audience. It also discusses five key elements that need to be considered: Intention, Narrative, Medium, Context, and Engagement.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103656"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145363527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The mediating effects of emotions on trust through risk perception and system performance in automated driving","authors":"Lilit Avetisyan ,&nbsp;Emmanuel Abolarin ,&nbsp;Vanik Zakarian ,&nbsp;X. Jessie Yang ,&nbsp;Feng Zhou","doi":"10.1016/j.ijhcs.2025.103642","DOIUrl":"10.1016/j.ijhcs.2025.103642","url":null,"abstract":"<div><div>Trust in automated vehicles (AVs) has traditionally been explored through a cognitive lens, but growing evidence highlights the significant role emotions play in shaping trust. This study moves beyond correlation to formally test the mechanisms through which emotions mediate the relationship between real-time AV performance and trust. We conducted an experimental study with 70 participants (42 male, 28 female) who viewed real-life AV recordings operating with or without errors, coupled with varying levels of risk information (high, low, or none). Participants reported their anticipated emotional responses using 19 discrete emotion items, while trust was assessed through dispositional, learned, and situational trust measures. Through factor analysis, 4 key emotional components were extracted, namely hostility, confidence, anxiety, and loneliness, that were influenced by risk perception and AV performance. Using mediation analysis, the extent to which four emotional factors explain the effect of AV performance on trust was quantified. The results show that real-time AV behavior is more influential on trust than pre-existing risk perceptions, indicating trust in AVs might be more experience-based than shaped by prior beliefs. The mediation analysis revealed major asymmetry in the power of emotional mediators: confidence emerged as the primary psychological pathway to trust, mediating 46.7% of the performance–trust effect. In contrast, negative emotions showed substantially weaker mediating effects. Hostility (11.3%) and anxiety (17.7%) were significant but substantially weaker negative mediators, while loneliness did not significantly mediate the relationship between AV performance and trust. Linear mixed modeling supported these patterns, confirming that unlike risk perception, AV performance and individual differences serve as the primary predictors of trust. These findings quantify trust’s emotional architecture, revealing that fostering positive emotional responses is more powerful than mitigating negative ones. AV development should therefore prioritize performance reliability and confidence building over safety communication or anxiety reduction.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103642"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145121001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Mental health management as a social endeavour: Challenges and opportunities for conversational agent design","authors":"Robert Bowman ,&nbsp;Anja Thieme ,&nbsp;Benjamin Cowan ,&nbsp;Gavin Doherty","doi":"10.1016/j.ijhcs.2025.103618","DOIUrl":"10.1016/j.ijhcs.2025.103618","url":null,"abstract":"<div><div>Conversational agents (CAs) are a tempting type of computer interface for assisting people’s mental health due to their ability to simulate human-like interactions, however their integration within the broader social context of mental health management remains largely under-explored. Recognising that managing one’s mental health is often a <em>social</em> rather than individual activity involving close persons such as partners, family, and friends, our research takes a social-orientation to mental health management. Utilising design cards that depict fictional, yet plausible CA concepts, we present the analysis of an interview study with 24 young adults to understand their views on CAs for both their own use and for a close person. Participants viewed CAs as potentially valuable complements to human support, but expressed concerns about over-reliance and replacement. Our analysis reveal key tensions, design considerations, and opportunities for integrating CAs into mental health ecosystems in ways that respect and enhance existing social support structures.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103618"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145107312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Safeguarding worker psychosocial well-being in the age of AI: The critical role of decision control","authors":"Mario Passalacqua ,&nbsp;Robert Pellerin ,&nbsp;Florian Magnani ,&nbsp;Laurent Joblot ,&nbsp;Frédéric Rosin ,&nbsp;Esma Yahia ,&nbsp;Pierre-Majorique Léger","doi":"10.1016/j.ijhcs.2025.103649","DOIUrl":"10.1016/j.ijhcs.2025.103649","url":null,"abstract":"<div><div>Advancements in artificial intelligence (AI) have ushered in the era of the fourth industrial revolution, transforming workplace dynamics with AI's enhanced decision-making capabilities. While AI has been shown to reduce worker mental workload, improve performance, and enhance physical safety, it also has the potential to negatively impact psychosocial factors, such as work meaningfulness, worker autonomy, and motivation, among others. These factors are crucial as they impact employee retention, well-being, and organizational performance. Yet, the impact of automating decision-making aspects of work on the psychosocial dimension of human-AI interaction remains largely unknown due to the lack of empirical evidence. To address this gap, our study conducted an experiment with 102 participants in a laboratory designed to replicate a manufacturing line. We manipulated the level of AI decision support—characterized by the AI's decision-making control—to observe its effects on worker psychosocial factors through a blend of perceptual, physiological, and observational measures. Our aim was to discern the differential impacts of fully versus partially automated AI decision support on workers' perceptions of job meaningfulness, autonomy, competence, motivation, engagement, and performance on an error-detection task. The results of this study suggest the presence of a critical boundary in automation for psychosocial factors, demonstrating that while some automation of decision selection can nurture work meaningfulness, worker autonomy, competence, self-determined motivation, and engagement, there is a pivotal point beyond which these benefits can decline. Thus, balancing AI assistance with human control is vital to protect psychosocial well‑being. Practically, industry and operations managers should keep employees involved in decision making by adopting partial, confirm‑or‑override AI systems that sustain motivation and engagement, boosting retention and productivity.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103649"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145222125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Designing for social impact: Understanding the social dynamics of interactive projections for public well-being","authors":"David Struzek,&nbsp;Hala Elshawa,&nbsp;Lars Müller,&nbsp;Dave Randall,&nbsp;Peter Tolmie,&nbsp;Claudia Müller","doi":"10.1016/j.ijhcs.2025.103596","DOIUrl":"10.1016/j.ijhcs.2025.103596","url":null,"abstract":"<div><div>Our research, part of a larger study on exercise and well-being, focuses on the use of interactive artefacts in public spaces. Our findings suggest that many people have concerns about exercising in public due to inhibitions, insecurities, and social anxiety, which can affect behaviour in this context. Both well-being and physical mobility — the desired outcome — can be improved by new opportunities for activity, especially after the COVID-19 pandemic. The implementation of technological innovations, especially interactive ones, seems to be promising when it comes to encouraging active lifestyles and mobility in public places. Through its exploration of physical activity, this research unveils the social aspects inherent in the use of interactive projection in urban public spaces. We took an “in-the-wild” approach and conducted public studies using a research through design methodology. We found that while interactive projections can stimulate physical activity, effectiveness and acceptance are significantly influenced by interpersonal behaviours. Thus, changes in social interactions among different stakeholder groups could be observed both inside and outside the interaction space. This work highlights the need for future studies to consider visible and invisible social dynamics in the design and use of interactive public systems.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103596"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145027838","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How animal-persona chatbots enhance empathy and positive attitudes toward animals","authors":"Jingshu Li ,&nbsp;Aaditya Patwari ,&nbsp;Yi-Chieh Lee","doi":"10.1016/j.ijhcs.2025.103647","DOIUrl":"10.1016/j.ijhcs.2025.103647","url":null,"abstract":"<div><div>Rises in the number of animal abuse cases are reported around the world. While chatbots have been effective in influencing their users’ perceptions and behaviors, little if any research has hitherto explored the design of chatbots that embody animal personas for the purpose of eliciting empathy toward animals. We therefore conducted a 2 × 2 × 2 experiment factorial experiment based on the presence or absence of verbal, nonverbal, and identity cues to investigate how specific design cues in such chatbots can shape their users’ perceptions of both the chatbots’ identities and the type of animal they represent. Our findings indicate that such chatbots can significantly increase empathy, improve attitudes, and promote prosocial behavioral intentions toward animals, particularly when they incorporate emotional verbal expressions and authentic details of such animals’ lives. These results expand our understanding of chatbots with non-human identities and highlight their potential for use in conservation initiatives, suggesting a promising avenue whereby technology could foster a more informed and empathetic society.</div></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"205 ","pages":"Article 103647"},"PeriodicalIF":5.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145268347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}