Knowledge and Process Management最新文献_第7页

Knowledge management maturity assessment frameworks: A proposed holistic approach 知识管理成熟度评估框架：一种拟议的整体方法

IF 3.7

Knowledge and Process Management Pub Date : 2022-10-28 DOI: 10.1002/kpm.1731

Eirini Bougoulia, Michail Glykas

{"title":"Knowledge management maturity assessment frameworks: A proposed holistic approach","authors":"Eirini Bougoulia, Michail Glykas","doi":"10.1002/kpm.1731","DOIUrl":"10.1002/kpm.1731","url":null,"abstract":"The paper aims to provide a systematic overview of the maturity models used in knowledge management (KM) with the purpose of identifying different perspectives, contributions, shortcomings, and implementation gaps. This study can be characterized as a theoretical research based on a systematic literature review. As a result of this analysis, KM key points and knowledge management maturity models (KMMMs) critical success factors (CSFs) are pointed out and recorded. The concept of standardization and its relation to KM, presenting known KM Standards and their core principles is explored. Even though there is a large number of publications on KM, a literature gap is identified in publications regarding the field of KM Standards and corresponding case studies. Based on the most widely spread critical success factors used in the knowledge management maturity assessment presented in the literature survey, the objective of this paper is to propose a holistic and integrated knowledge management maturity assessment framework encompassing the core guidelines of ISO 30401 in order to be used by researchers and practitioners for future reference in the form of a generic maturity assessment web matrix.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 4","pages":"355-386"},"PeriodicalIF":3.7,"publicationDate":"2022-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49448975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Knowledge sharing, knowledge seeking, and emotions: A longitudinal study of hospital restructuring decision making 知识共享、知识寻求与情绪:医院重组决策的纵向研究

IF 3.7

Knowledge and Process Management Pub Date : 2022-10-25 DOI: 10.1002/kpm.1734

Yolande E. Chan, Rashmi Krishnamurthy, Janelle Mann, Rajiv Sabherwal

{"title":"Knowledge sharing, knowledge seeking, and emotions: A longitudinal study of hospital restructuring decision making","authors":"Yolande E. Chan, Rashmi Krishnamurthy, Janelle Mann, Rajiv Sabherwal","doi":"10.1002/kpm.1734","DOIUrl":"10.1002/kpm.1734","url":null,"abstract":"Prior research examines factors that enable or hinder knowledge sharing and knowledge seeking in groups. However, individuals also share and seek knowledge outside group meetings, especially if the group is making strategic decisions over time. Therefore, this study examines how, during a longitudinal strategic decision-making process, the emotions of group members and knowledge sharing within the group affect their knowledge-sharing intentions and knowledge-seeking behaviors beyond the group. We focus on a single organization, a hospital, whose board created a citizen advisory panel (CAP) of 28 individuals to gather community input on the restructuring of the hospital's activities to contain costs. The group met in five all-day sessions to provide their input. We surveyed each member before the CAP process and after each CAP session. The resulting longitudinal data were analyzed using panel-data techniques, with the findings being complemented by qualitative insights. The results indicate, somewhat surprisingly, that both positive and negative emotions (specifically enthusiasm and anxiety) positively affect both knowledge-sharing intentions and knowledge sharing within groups in strategic decision-making contexts. We also find that enthusiasm, anxiety, and perceived relative knowledge within groups positively affect subsequent knowledge-seeking behaviors. Our findings contribute to the literature on knowledge management and organizational decision making. The study provides insights into how, in groups making strategic decisions over time, emotions as well as knowledge sharing within groups affect knowledge-related intentions and behaviors beyond the groups. The study also adds to the theory of planned behavior to highlight the role of emotions in influencing intentions and behaviors.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 2","pages":"148-162"},"PeriodicalIF":3.7,"publicationDate":"2022-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44432583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Young geniuses versus old masters: Two different trajectories of individual knowledge bases in the innovation process 年轻天才与老大师:创新过程中个人知识基础的两种不同轨迹

IF 3.7

Knowledge and Process Management Pub Date : 2022-10-09 DOI: 10.1002/kpm.1733

Siwei Zhu, Baris Morkan, Zhipeng Yan

{"title":"Young geniuses versus old masters: Two different trajectories of individual knowledge bases in the innovation process","authors":"Siwei Zhu, Baris Morkan, Zhipeng Yan","doi":"10.1002/kpm.1733","DOIUrl":"10.1002/kpm.1733","url":null,"abstract":"Knowledge depth and knowledge breadth, the two dimensions of individual knowledge bases, are the most fundamental sources of innovation. Following a mixed-method approach, we collect data from top chemical scientists in the R&D department of a leading US oil and gas company and investigate how individuals leverage their knowledge bases in the innovation process. In the qualitative study, we develop a conceptual framework with the two-stage innovation process and label two distinct groups of individuals as “Young Geniuses” with high knowledge depth and “Old Masters” with high knowledge breadth. In the quantitative study, our analysis shows two different trajectories toward the innovation process: the negative impact of knowledge depth on early stage knowledge combinations for Young Geniuses occurs extremely early; the diminishing return of knowledge breadth on late-stage commercialization for Old Masters occurs very late. Our study further analyzes the interaction effect of knowledge breadth for knowledge depth and provides practical implications for managers; in particular, inventors who better comprehend the timing of switching knowledge development can navigate the innovation process to achieve fruitful outcomes.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 1","pages":"55-64"},"PeriodicalIF":3.7,"publicationDate":"2022-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43172471","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

MinK: A conceptual framework for individual knowledge assessment in organizational context MinK:组织环境中个人知识评估的概念性框架

IF 3.7

Knowledge and Process Management Pub Date : 2022-10-06 DOI: 10.1002/kpm.1732

Mohamed AF Ragab, Amr Arisha

{"title":"MinK: A conceptual framework for individual knowledge assessment in organizational context","authors":"Mohamed AF Ragab, Amr Arisha","doi":"10.1002/kpm.1732","DOIUrl":"10.1002/kpm.1732","url":null,"abstract":"Effectual knowledge management (KM) entails knowledge assessment capability which enables organizations to identify knowledge holders and hence optimize human capital allocation and retention. The purpose of this paper is to present a new framework, referred to as MinK, that empowers organizations in appraising individual knowledge by providing an inclusive assessment platform. Following a comprehensive literature review, an exploratory study was conducted to explore the underlying constructs of individual knowledge from a practitioner's perspective. Semi-structured interviews were held with 20 senior executives from diverse industries. Managers provided valuable insights about their conceptualization of individual knowledge and the characteristics of knowledge holders. Findings from the interviews complemented the literature in informing the design of the framework. The MinK framework evaluates individuals' knowledge from a number of perspectives using a multi-dimensional scorecard of theoretically grounded measures. The assessment process adopts the 360-degree approach to collate multi-source appraisals from different echelons of the organization, ultimately producing an Individual Knowledge Index for each employee. The index is computed using a unique mathematical formula that combines multi-criteria decision analysis techniques to consolidate results into a single reflective numeral. The incorporation of technology allows the complete automation of the assessment process and helps to address parametric multiplicity and arithmetic complexity. This paper contributes to KM theory by unveiling the underlying constructs of individual knowledge in organizational context and proposing a comprehensive theoretical framework that signifies the pivotal role of individuals in firm knowledge dynamics. It also provides managers with an innovative and integrated individual knowledge assessment framework.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"395-409"},"PeriodicalIF":3.7,"publicationDate":"2022-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1732","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48524979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Navigating the initial stages of the pandemic using knowledge management: An integrated framework 利用知识管理应对大流行的初始阶段:一个综合框架

IF 3.7

Knowledge and Process Management Pub Date : 2022-09-22 DOI: 10.1002/kpm.1730

Varun Elembilassery, Shreyashi Chakraborty, Shabana Chandrasekaran

{"title":"Navigating the initial stages of the pandemic using knowledge management: An integrated framework","authors":"Varun Elembilassery, Shreyashi Chakraborty, Shabana Chandrasekaran","doi":"10.1002/kpm.1730","DOIUrl":"10.1002/kpm.1730","url":null,"abstract":"Knowledge management is a key driver of competitive advantage at all times. This paper explores the different knowledge management measures taken by organizations during the initial stages of the pandemic and the various knowledge resources leveraged for the same. The scope of the study is limited to the initial stages of the pandemic, when things were uncertain and most organizations were going through such a crisis for the first time. The methodology used in this paper combines three-stage thematic coding and a topic modelling algorithm. The data consist of interviews of human resource leaders and articles published in globally renowned sources. The data was collected during the initial stages of the pandemic and it reflects the thorough process during the initial stages of the pandemic. The findings indicate that firms take various short-term and long-term knowledge management measures by leveraging on several internal and external knowledge resources. The findings were analytically clustered and theoretically aggregated to develop an integrated framework for organizational navigation during the initial stages of the pandemic. The paper contributes to the literature by making a novel attempt to study the measures taken in the very early stages of the pandemic and some findings are new to the literature. Also, this paper integrates two different methodologies, which is unique to research. The integrated framework could be used by practitioners for developing a resilient knowledge management system.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"383-394"},"PeriodicalIF":3.7,"publicationDate":"2022-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1730","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43228161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Solving the agency problem via a networked supplier social media platform 通过网络供应商社交媒体平台解决代理问题

IF 3.7

Knowledge and Process Management Pub Date : 2022-09-12 DOI: 10.1002/kpm.1728

Susan B. Grant

引用次数: 1

A tentative integration of value stream mapping (VSM) and BPMN for improved process mapping 价值流映射(VSM)和BPMN的初步集成，以改进过程映射

IF 3.7

Knowledge and Process Management Pub Date : 2022-09-09 DOI: 10.1002/kpm.1729

Marlon Soliman, Otávio Oliveira Esteves, Mateus Trevisan, Gabriel Fogliarini Segatto

{"title":"A tentative integration of value stream mapping (VSM) and BPMN for improved process mapping","authors":"Marlon Soliman, Otávio Oliveira Esteves, Mateus Trevisan, Gabriel Fogliarini Segatto","doi":"10.1002/kpm.1729","DOIUrl":"10.1002/kpm.1729","url":null,"abstract":"To promote knowledge management and operations improvement, companies and organizations use different tools to map and analyze their processes, such as Value Stream Mapping (MFV) and Business Process Modeling and Notation (BPMN). However, each of these techniques has advantages and limitations, often requiring the same process to be mapped in more than one notation. To overcome this issue, this research aimed to explore how VSM and BPMN can be integrated for improving process mapping. Initially, we selected a business process for case study and mapped it with both VSM and BPMN notations. Then, we drawn a new process map using a tentative hybrid notation proposed by the authors that combine elements from both BPMN and VSM in a single depiction. For each process instantiation, we analyzed how the selected notation influences comprehension, treatment of complex processes, continuous improvement, and the use of performance metrics. Results show that the hybrid BPMN-VSM notation has the potential to overcome many limitations reported in literature regarding the individual use of VSM or BPMN, while preserving the most valued characteristics of both. Although further developments are still necessary, the use of the proposed hybrid notation proved to be a promising alternative for mapping complex processes. To our knowledge, this is the first attempt to explore the possibility of a hybrid notation inspired from BPMN and VSM.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"371-382"},"PeriodicalIF":3.7,"publicationDate":"2022-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43209082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Complexity and evolution of knowledge boundaries in an interdisciplinary research project 跨学科研究项目中知识边界的复杂性与演化

IF 3.7

Knowledge and Process Management Pub Date : 2022-08-04 DOI: 10.1002/kpm.1727

Titima Thumbumrung, Ana Vasconcelos, Andrew Cox

{"title":"Complexity and evolution of knowledge boundaries in an interdisciplinary research project","authors":"Titima Thumbumrung, Ana Vasconcelos, Andrew Cox","doi":"10.1002/kpm.1727","DOIUrl":"10.1002/kpm.1727","url":null,"abstract":"This paper aims to understand how and why knowledge boundaries occur, change, and evolve throughout the life-cycle of interdisciplinary research projects, how they are experienced by different actors, and what strategies they deploy to overcome these boundaries. The study took a case study approach focusing on an interdisciplinary research project for the development of computerised tomography and digital X-ray scanners in a governmental research organisation in Thailand. A multi-method qualitative approach, involving semi-structured interviews, participative observation, and artefact and document analysis, was adopted. Data was analysed through thematic analysis. The findings suggest that knowledge management is more complex and difficult than portrayed in previous studies because of the following: (1) knowledge boundaries evolve and exhibit different emphases at distinct stages of the project; (2) boundaries do not stem only from differences in knowledge across different organisational actors, but, equally importantly, due to the lack of awareness that these differences exist; (3) different organisational actors experience diverse types of knowledge boundary types when faced within the same situation; and (4) context, in terms of external pressures driving the project and influencing its direction, plays an important role in boundary construction and boundary-spanning mechanisms. This paper presents a novel framework for conceptualising how and why knowledge boundaries evolve throughout an interdisciplinary research project, how these changes are experienced by different participating actors, and what boundary-spanning mechanisms for bridging them are developed by them. It demonstrates that these changes are often shaped by external drivers that shape the development of the project.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 3","pages":"296-306"},"PeriodicalIF":3.7,"publicationDate":"2022-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1727","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42626758","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Knowledge management implementation in small and micro KIBS: A categorization 知识管理在小型和微型KIBS中的实现：一个分类

IF 3.7

Knowledge and Process Management Pub Date : 2022-07-22 DOI: 10.1002/kpm.1723

Ettore Bolisani, Enrico Scarso, Riccardo Ceccato, Malgorzata Zieba

{"title":"Knowledge management implementation in small and micro KIBS: A categorization","authors":"Ettore Bolisani, Enrico Scarso, Riccardo Ceccato, Malgorzata Zieba","doi":"10.1002/kpm.1723","DOIUrl":"10.1002/kpm.1723","url":null,"abstract":"The main goal of the paper is to provide a statistical categorization of small and micro knowledge-intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this resource. A questionnaire-based survey was conducted on a sample of Polish small and micro KIBS operating in various service sectors. A cluster analysis of the data was performed, to categorize the sample according to the KM attitude of the companies. Three main groups of companies were identified, varying in terms of their levels of “knowledge needs”, “intensity of use” of KM practices and “perceived barriers to KM implementation”. This classification is shown to characterize attitudes towards KM to a higher level of statistical significance than do structural characteristics. The survey was based on a single country sample. On the one hand, this provides consistency to the analysis. On the other hand, further insights can be obtained by a multi-national study. In addition, cluster analysis is exploratory in nature. The results provide useful insights for policy makers (to formulate policies for facilitating KM implementation in small KIBS) and managers (to reflect on the KM attitudes of their company). The statistical categorization of small and micro KIBS in terms of their KM attitude has been very rarely undertaken. Even the most recent investigations of KM issues used samples from large companies.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"241-253"},"PeriodicalIF":3.7,"publicationDate":"2022-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1723","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45284039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Antecedents and innovation outcomes of not-invented-here syndrome – Examination at individual, managerial, and organizational levels 非本发明综合征的前因和创新结果——在个人、管理和组织层面的检验

IF 3.7

Knowledge and Process Management Pub Date : 2022-07-18 DOI: 10.1002/kpm.1725

Anu Vanska, Pia Hurmelinna-Laukkanen

引用次数: 0