Knowledge and Process Management最新文献

{"title":"Navigating the initial stages of the pandemic using knowledge management: An integrated framework","authors":"Varun Elembilassery,&nbsp;Shreyashi Chakraborty,&nbsp;Shabana Chandrasekaran","doi":"10.1002/kpm.1730","DOIUrl":"10.1002/kpm.1730","url":null,"abstract":"<p>Knowledge management is a key driver of competitive advantage at all times. This paper explores the different knowledge management measures taken by organizations during the initial stages of the pandemic and the various knowledge resources leveraged for the same. The scope of the study is limited to the initial stages of the pandemic, when things were uncertain and most organizations were going through such a crisis for the first time. The methodology used in this paper combines three-stage thematic coding and a topic modelling algorithm. The data consist of interviews of human resource leaders and articles published in globally renowned sources. The data was collected during the initial stages of the pandemic and it reflects the thorough process during the initial stages of the pandemic. The findings indicate that firms take various short-term and long-term knowledge management measures by leveraging on several internal and external knowledge resources. The findings were analytically clustered and theoretically aggregated to develop an integrated framework for organizational navigation during the initial stages of the pandemic. The paper contributes to the literature by making a novel attempt to study the measures taken in the very early stages of the pandemic and some findings are new to the literature. Also, this paper integrates two different methodologies, which is unique to research. The integrated framework could be used by practitioners for developing a resilient knowledge management system.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"383-394"},"PeriodicalIF":3.7,"publicationDate":"2022-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1730","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43228161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Solving the agency problem via a networked supplier social media platform","authors":"Susan B. Grant","doi":"10.1002/kpm.1728","DOIUrl":"10.1002/kpm.1728","url":null,"abstract":"<p>This paper considers the use of incentives and signals by a dominant player to solve an agency problem across a network using a social media platform. An information sharing model underpinned by reward incentives and information visibility, to drive competitive information sharing across homogenous suppliers, is proposed, and builds on early work in the area. The study was exploratory in nature and involved conducting 57 interviews and 3 workshops over a 4-month period across a UK insurance supply chain. The data revealed that when appropriate incentives are combined with information visibility, the Principal can effectively align the suppliers interests with their own desire for supply chain wide information sharing. The research contributes to extant literature on agency theory by extending the Principal Agent (PA) issue arising in a dyadic contractual relationship, to solving agency issues across a network.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"358-370"},"PeriodicalIF":3.7,"publicationDate":"2022-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1728","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43961778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A tentative integration of value stream mapping (VSM) and BPMN for improved process mapping","authors":"Marlon Soliman,&nbsp;Otávio Oliveira Esteves,&nbsp;Mateus Trevisan,&nbsp;Gabriel Fogliarini Segatto","doi":"10.1002/kpm.1729","DOIUrl":"10.1002/kpm.1729","url":null,"abstract":"<p>To promote knowledge management and operations improvement, companies and organizations use different tools to map and analyze their processes, such as Value Stream Mapping (MFV) and Business Process Modeling and Notation (BPMN). However, each of these techniques has advantages and limitations, often requiring the same process to be mapped in more than one notation. To overcome this issue, this research aimed to explore how VSM and BPMN can be integrated for improving process mapping. Initially, we selected a business process for case study and mapped it with both VSM and BPMN notations. Then, we drawn a new process map using a tentative hybrid notation proposed by the authors that combine elements from both BPMN and VSM in a single depiction. For each process instantiation, we analyzed how the selected notation influences comprehension, treatment of complex processes, continuous improvement, and the use of performance metrics. Results show that the hybrid BPMN-VSM notation has the potential to overcome many limitations reported in literature regarding the individual use of VSM or BPMN, while preserving the most valued characteristics of both. Although further developments are still necessary, the use of the proposed hybrid notation proved to be a promising alternative for mapping complex processes. To our knowledge, this is the first attempt to explore the possibility of a hybrid notation inspired from BPMN and VSM.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"371-382"},"PeriodicalIF":3.7,"publicationDate":"2022-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43209082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Complexity and evolution of knowledge boundaries in an interdisciplinary research project","authors":"Titima Thumbumrung,&nbsp;Ana Vasconcelos,&nbsp;Andrew Cox","doi":"10.1002/kpm.1727","DOIUrl":"10.1002/kpm.1727","url":null,"abstract":"<p>This paper aims to understand how and why knowledge boundaries occur, change, and evolve throughout the life-cycle of interdisciplinary research projects, how they are experienced by different actors, and what strategies they deploy to overcome these boundaries. The study took a case study approach focusing on an interdisciplinary research project for the development of computerised tomography and digital X-ray scanners in a governmental research organisation in Thailand. A multi-method qualitative approach, involving semi-structured interviews, participative observation, and artefact and document analysis, was adopted. Data was analysed through thematic analysis. The findings suggest that knowledge management is more complex and difficult than portrayed in previous studies because of the following: (1) knowledge boundaries evolve and exhibit different emphases at distinct stages of the project; (2) boundaries do not stem only from differences in knowledge across different organisational actors, but, equally importantly, due to the lack of awareness that these differences exist; (3) different organisational actors experience diverse types of knowledge boundary types when faced within the same situation; and (4) context, in terms of external pressures driving the project and influencing its direction, plays an important role in boundary construction and boundary-spanning mechanisms. This paper presents a novel framework for conceptualising how and why knowledge boundaries evolve throughout an interdisciplinary research project, how these changes are experienced by different participating actors, and what boundary-spanning mechanisms for bridging them are developed by them. It demonstrates that these changes are often shaped by external drivers that shape the development of the project.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 3","pages":"296-306"},"PeriodicalIF":3.7,"publicationDate":"2022-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1727","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42626758","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge management implementation in small and micro KIBS: A categorization","authors":"Ettore Bolisani,&nbsp;Enrico Scarso,&nbsp;Riccardo Ceccato,&nbsp;Malgorzata Zieba","doi":"10.1002/kpm.1723","DOIUrl":"10.1002/kpm.1723","url":null,"abstract":"<p>The main goal of the paper is to provide a statistical categorization of small and micro knowledge-intensive business service (KIBS) companies, based on their knowledge management (KM) attitude. Since knowledge is the main production factor and output of these companies, it is essential to achieve a better understanding of how they manage this resource. A questionnaire-based survey was conducted on a sample of Polish small and micro KIBS operating in various service sectors. A cluster analysis of the data was performed, to categorize the sample according to the KM attitude of the companies. Three main groups of companies were identified, varying in terms of their levels of “knowledge needs”, “intensity of use” of KM practices and “perceived barriers to KM implementation”. This classification is shown to characterize attitudes towards KM to a higher level of statistical significance than do structural characteristics. The survey was based on a single country sample. On the one hand, this provides consistency to the analysis. On the other hand, further insights can be obtained by a multi-national study. In addition, cluster analysis is exploratory in nature. The results provide useful insights for policy makers (to formulate policies for facilitating KM implementation in small KIBS) and managers (to reflect on the KM attitudes of their company). The statistical categorization of small and micro KIBS in terms of their KM attitude has been very rarely undertaken. Even the most recent investigations of KM issues used samples from large companies.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"241-253"},"PeriodicalIF":3.7,"publicationDate":"2022-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1723","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45284039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Antecedents and innovation outcomes of not-invented-here syndrome – Examination at individual, managerial, and organizational levels","authors":"Anu Vanska,&nbsp;Pia Hurmelinna-Laukkanen","doi":"10.1002/kpm.1725","DOIUrl":"10.1002/kpm.1725","url":null,"abstract":"<p>A negatively shaped attitude-based bias towards external knowledge—the not-invented-here (NIH) syndrome—may constitute a significant obstacle for effective adoption of external knowledge and impair organizational innovativeness. The goal of this study is to shed light to the question how organizational and managerial features drive individual NIH, and how NIH connects further to individual innovativeness. Analysis of survey data collected from 93 employees reveals a joint effect of person-organization fit and leader-member exchange on NIH, and a negative association between NIH and innovative work behavior. Contrary to expectations, person-organization fit and perceived innovativeness of organizational culture do not have joint effects on NIH. The findings contribute to the development of a theoretical model of the interplay between individual-, managerial- and organizational-level antecedents and consequences of the NIH syndrome.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 2","pages":"191-199"},"PeriodicalIF":3.7,"publicationDate":"2022-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43506824","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge transfer for R&D-sales cross-functional cooperation: Unpacking the intersections between institutional expectations and human resource practices","authors":"Jan Lindblom,&nbsp;Jorge Tiago Martins","doi":"10.1002/kpm.1726","DOIUrl":"10.1002/kpm.1726","url":null,"abstract":"<p>This article addresses the challenges of R&amp;D–sales cross-functional cooperation by exploring how HR practices encourage knowledge transfer, minimising peer-to-peer friction and maximising the effectiveness of the exchanges for performance innovation. We combined document analysis of professional HR management magazines and semi-structured interviews at a Finnish digital media firm, in order to identify manifestations of institutional work expressing and legitimising knowledge transfer-focused HR management practices, and how employees make sense of them. Our findings identify manifestations of institutional work expressing, sustaining and legitimising knowledge transfer and relate these manifestations to distinct dimensions of human resource management practices. We integrate prevailing institutional expectations and employees' attributions of knowledge transfer-focused human resource practices, which highlights the connections between human resource management and the knowledge management field, as well as the dichotomy between the more humanist knowledge transfer strategies and those that are information technology-oriented. Our original integration of institutional expectations and a case analysis of employees' attributions of knowledge transfer-focused human resource practices contribute directly to management practice dealing with the effects of organising strategically for knowledge-based innovation outcomes. This has implications in terms of the development of interpersonal skills, the engagement and development of cross-team work; the design of participative mechanisms; and the implementation of knowledge transfer principles, practices and systems.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"418-433"},"PeriodicalIF":3.7,"publicationDate":"2022-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1726","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46222608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An emerging knowledge management framework adopted by healthcare workers in China to combat COVID-19","authors":"Gang Liu,&nbsp;Eric Tsui,&nbsp;Aino Kianto","doi":"10.1002/kpm.1724","DOIUrl":"10.1002/kpm.1724","url":null,"abstract":"<p>This study examines elements of knowledge management (KM) applied during the treatment of the coronavirus disease 2019 (COVID-19) and proposes a KM framework that can be applied to respond quickly to a new virus outbreak. Following a content analysis of the press conferences held in China, this study found that various elements of KM, including strategic KM, the knowledge codification strategy vs. the knowledge personalization strategy, a knowledge-friendly culture, knowledge-based leadership, KM-based human resource management, and KM-related information technologies, were widely used by Chinese authorities and healthcare workers to improve treatment effectiveness for COVID-19 patients. This paper provides a unique case study on how KM helps the government and the healthcare workers to respond to an unexpected public hygiene crisis.ⁱ</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 3","pages":"284-295"},"PeriodicalIF":3.7,"publicationDate":"2022-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1724","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41672081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge sharing in organization: Reviewing the foundations of the field and current themes using bibliometrics","authors":"Amitabh Anand,&nbsp;Jean-Pierre Dumazert","doi":"10.1002/kpm.1720","DOIUrl":"10.1002/kpm.1720","url":null,"abstract":"<p>Understanding the history, evolution, and present tendencies of a discipline requires a thorough review of its literature. Despite various review studies on the field of knowledge management (KM), its subdiscipline ‘knowledge sharing’ has only seen a handful of investigations with a slew of limitations. As a result, the present work aims to conduct a review of existing literature on knowledge sharing (KS) using complementary bibliometric methodologies. To do this, we conduct our reviews using two complimentary bibliometric techniques: ‘Co-citation Reference Analysis’ (CCA-R) and ‘Bibliographic Coupling Document Analysis’ (BCA-D), and we highlight the field's origins and current themes. We then map our findings using free science visualization software (VOS viewer). The study's implications are examined, and we show new paths for further research.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 3","pages":"270-283"},"PeriodicalIF":3.7,"publicationDate":"2022-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47492952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge management process, infrastructure, and system quality as resilient strategies to respond to COVID-19 pandemic challenges: Evidence from higher educational institutions in India","authors":"Pavithra Sivagnanam,&nbsp;Arul Ramanatha Pillai,&nbsp;Rajesh Elangovan,&nbsp;Satyanarayana Parayitam","doi":"10.1002/kpm.1722","DOIUrl":"10.1002/kpm.1722","url":null,"abstract":"<p>The COVID-19 global pandemic has adversely affected educational institutions worldwide, resulting in frequent mandatory lockdowns and social distancing rules. After waiting for a brief period, most organizations, including educational institutions, moved their operations from traditional in-class to virtual, web-based teaching-learning. As a result of unprecedented change, faculty, students, and administrators faced several challenges. However, how the educational institutions were coping with this challenging situation remained an important question. To address this, we present Knowledge Management Process (KMP), Knowledge Management System Infrastructure (KMSINF), and Knowledge Management System Quality (KMSQU) as resilient strategies to convert the challenges into opportunities. Using the KM processes and practices, a complex model is constructed to positively influence employee commitment, performance, and job satisfaction. A survey instrument was used to collect data from 747 faculty members from 14 higher educational institutions in the southern part of India. After testing the measurement properties using the Lisrel package of structural equation modeling, the complex model was tested using Hayes PROCESS macros. The results indicate (i) KMP is positively related to performance and employee commitment, (ii) employee commitment mediates the relationship between KMP and performance, (iii) KMSINF moderates the relationship between KMP and employee commitment, (iv) KMSQU moderates the moderated relationship between KMP and KMSINF in influencing the employee commitment, and (v) performance is positively related to job satisfaction. The results suggest that KM processes, system infrastructure, and system quality are effective, resilient strategies to bring educational institutions to normal functioning during the present global pandemic. The implications for KM, employee commitment, and job satisfaction are discussed.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 4","pages":"333-354"},"PeriodicalIF":3.7,"publicationDate":"2022-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43672664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}