Knowledge and Process Management最新文献_第6页

Exploring CMMN applicability to knowledge-intensive process modeling: An empirical evaluation by modelers 探索CMMN在知识密集型过程建模中的适用性：建模师的经验评估

IF 3.7

Knowledge and Process Management Pub Date : 2022-11-22 DOI: 10.1002/kpm.1738

Ioannis Routis, Cleopatra Bardaki, Mara Nikolaidou, Georgia Dede, Dimosthenis Anagnostopoulos

{"title":"Exploring CMMN applicability to knowledge-intensive process modeling: An empirical evaluation by modelers","authors":"Ioannis Routis, Cleopatra Bardaki, Mara Nikolaidou, Georgia Dede, Dimosthenis Anagnostopoulos","doi":"10.1002/kpm.1738","DOIUrl":"10.1002/kpm.1738","url":null,"abstract":"Knowledge-intensive processes (KiPs) have emerged characterizing tasks that are data-driven, change dynamically and depend on the knowledge and experience of knowledge workers. Case Management Model and Notation (CMMN) language was introduced for modeling unstructured, agile human-centric processes. As the available Business Process Modeling (BPM) methods and practices are not adequate for modeling KiPs, this paper presents an empirical study of the applicability of CMMN to modeling KiPs. After experienced modelers designed the models of three KiPs scenarios utilizing CMMN, their perceptions were collected assessing the support of CMMN to the KiPs characteristics. Specifically, the modelers assessed the support of the newly introduced CMMN notation elements to the KiPs characteristics. Three of them, that is, knowledge-driven, unpredictable, and goal-oriented, were highlighted as the ones that get the greater support by CMMN when it comes to modeling KiPs; the participating modelers suggested that the applicability of CMMN to modeling KiPs is mostly reinforced by the Sentries element. Considering that in a knowledge-driven economy, organizations are called to transform their way of thinking and manage KiPs, we value the modelers' opinions since they shall apply such practices in the future. This research is a first step to assess whether CMMN may be a “fit” for modeling KiPs. When considering the potential of CMMN for KiPs modeling, the perceptions of such real CMMN users are also first indications of the CMMN future in terms of application.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 1","pages":"33-54"},"PeriodicalIF":3.7,"publicationDate":"2022-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45730470","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Knowledge management practices in non-profit organizations: An institutional logics approach 非营利组织的知识管理实践:制度逻辑方法

IF 3.7

Knowledge and Process Management Pub Date : 2022-11-20 DOI: 10.1002/kpm.1739

Kiran Mahasuar

引用次数: 0

Investigating intellectual capital, corporate environmental sustainability strategy, and management commitment: Evidence from Ghanaian hotels 调查智力资本、企业环境可持续性战略和管理承诺:来自加纳酒店的证据

IF 3.7

Knowledge and Process Management Pub Date : 2022-11-06 DOI: 10.1002/kpm.1735

Samuel Howard Quartey, Michael Mensah

引用次数: 0

Knowledge management maturity assessment frameworks: A proposed holistic approach 知识管理成熟度评估框架：一种拟议的整体方法

IF 3.7

Knowledge and Process Management Pub Date : 2022-10-28 DOI: 10.1002/kpm.1731

Eirini Bougoulia, Michail Glykas

{"title":"Knowledge management maturity assessment frameworks: A proposed holistic approach","authors":"Eirini Bougoulia, Michail Glykas","doi":"10.1002/kpm.1731","DOIUrl":"10.1002/kpm.1731","url":null,"abstract":"The paper aims to provide a systematic overview of the maturity models used in knowledge management (KM) with the purpose of identifying different perspectives, contributions, shortcomings, and implementation gaps. This study can be characterized as a theoretical research based on a systematic literature review. As a result of this analysis, KM key points and knowledge management maturity models (KMMMs) critical success factors (CSFs) are pointed out and recorded. The concept of standardization and its relation to KM, presenting known KM Standards and their core principles is explored. Even though there is a large number of publications on KM, a literature gap is identified in publications regarding the field of KM Standards and corresponding case studies. Based on the most widely spread critical success factors used in the knowledge management maturity assessment presented in the literature survey, the objective of this paper is to propose a holistic and integrated knowledge management maturity assessment framework encompassing the core guidelines of ISO 30401 in order to be used by researchers and practitioners for future reference in the form of a generic maturity assessment web matrix.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 4","pages":"355-386"},"PeriodicalIF":3.7,"publicationDate":"2022-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49448975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Knowledge sharing, knowledge seeking, and emotions: A longitudinal study of hospital restructuring decision making 知识共享、知识寻求与情绪:医院重组决策的纵向研究

IF 3.7

Knowledge and Process Management Pub Date : 2022-10-25 DOI: 10.1002/kpm.1734

Yolande E. Chan, Rashmi Krishnamurthy, Janelle Mann, Rajiv Sabherwal

{"title":"Knowledge sharing, knowledge seeking, and emotions: A longitudinal study of hospital restructuring decision making","authors":"Yolande E. Chan, Rashmi Krishnamurthy, Janelle Mann, Rajiv Sabherwal","doi":"10.1002/kpm.1734","DOIUrl":"10.1002/kpm.1734","url":null,"abstract":"Prior research examines factors that enable or hinder knowledge sharing and knowledge seeking in groups. However, individuals also share and seek knowledge outside group meetings, especially if the group is making strategic decisions over time. Therefore, this study examines how, during a longitudinal strategic decision-making process, the emotions of group members and knowledge sharing within the group affect their knowledge-sharing intentions and knowledge-seeking behaviors beyond the group. We focus on a single organization, a hospital, whose board created a citizen advisory panel (CAP) of 28 individuals to gather community input on the restructuring of the hospital's activities to contain costs. The group met in five all-day sessions to provide their input. We surveyed each member before the CAP process and after each CAP session. The resulting longitudinal data were analyzed using panel-data techniques, with the findings being complemented by qualitative insights. The results indicate, somewhat surprisingly, that both positive and negative emotions (specifically enthusiasm and anxiety) positively affect both knowledge-sharing intentions and knowledge sharing within groups in strategic decision-making contexts. We also find that enthusiasm, anxiety, and perceived relative knowledge within groups positively affect subsequent knowledge-seeking behaviors. Our findings contribute to the literature on knowledge management and organizational decision making. The study provides insights into how, in groups making strategic decisions over time, emotions as well as knowledge sharing within groups affect knowledge-related intentions and behaviors beyond the groups. The study also adds to the theory of planned behavior to highlight the role of emotions in influencing intentions and behaviors.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 2","pages":"148-162"},"PeriodicalIF":3.7,"publicationDate":"2022-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44432583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Young geniuses versus old masters: Two different trajectories of individual knowledge bases in the innovation process 年轻天才与老大师:创新过程中个人知识基础的两种不同轨迹

IF 3.7

Knowledge and Process Management Pub Date : 2022-10-09 DOI: 10.1002/kpm.1733

Siwei Zhu, Baris Morkan, Zhipeng Yan

{"title":"Young geniuses versus old masters: Two different trajectories of individual knowledge bases in the innovation process","authors":"Siwei Zhu, Baris Morkan, Zhipeng Yan","doi":"10.1002/kpm.1733","DOIUrl":"10.1002/kpm.1733","url":null,"abstract":"Knowledge depth and knowledge breadth, the two dimensions of individual knowledge bases, are the most fundamental sources of innovation. Following a mixed-method approach, we collect data from top chemical scientists in the R&D department of a leading US oil and gas company and investigate how individuals leverage their knowledge bases in the innovation process. In the qualitative study, we develop a conceptual framework with the two-stage innovation process and label two distinct groups of individuals as “Young Geniuses” with high knowledge depth and “Old Masters” with high knowledge breadth. In the quantitative study, our analysis shows two different trajectories toward the innovation process: the negative impact of knowledge depth on early stage knowledge combinations for Young Geniuses occurs extremely early; the diminishing return of knowledge breadth on late-stage commercialization for Old Masters occurs very late. Our study further analyzes the interaction effect of knowledge breadth for knowledge depth and provides practical implications for managers; in particular, inventors who better comprehend the timing of switching knowledge development can navigate the innovation process to achieve fruitful outcomes.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 1","pages":"55-64"},"PeriodicalIF":3.7,"publicationDate":"2022-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43172471","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

MinK: A conceptual framework for individual knowledge assessment in organizational context MinK:组织环境中个人知识评估的概念性框架

IF 3.7

Knowledge and Process Management Pub Date : 2022-10-06 DOI: 10.1002/kpm.1732

Mohamed AF Ragab, Amr Arisha

{"title":"MinK: A conceptual framework for individual knowledge assessment in organizational context","authors":"Mohamed AF Ragab, Amr Arisha","doi":"10.1002/kpm.1732","DOIUrl":"10.1002/kpm.1732","url":null,"abstract":"Effectual knowledge management (KM) entails knowledge assessment capability which enables organizations to identify knowledge holders and hence optimize human capital allocation and retention. The purpose of this paper is to present a new framework, referred to as MinK, that empowers organizations in appraising individual knowledge by providing an inclusive assessment platform. Following a comprehensive literature review, an exploratory study was conducted to explore the underlying constructs of individual knowledge from a practitioner's perspective. Semi-structured interviews were held with 20 senior executives from diverse industries. Managers provided valuable insights about their conceptualization of individual knowledge and the characteristics of knowledge holders. Findings from the interviews complemented the literature in informing the design of the framework. The MinK framework evaluates individuals' knowledge from a number of perspectives using a multi-dimensional scorecard of theoretically grounded measures. The assessment process adopts the 360-degree approach to collate multi-source appraisals from different echelons of the organization, ultimately producing an Individual Knowledge Index for each employee. The index is computed using a unique mathematical formula that combines multi-criteria decision analysis techniques to consolidate results into a single reflective numeral. The incorporation of technology allows the complete automation of the assessment process and helps to address parametric multiplicity and arithmetic complexity. This paper contributes to KM theory by unveiling the underlying constructs of individual knowledge in organizational context and proposing a comprehensive theoretical framework that signifies the pivotal role of individuals in firm knowledge dynamics. It also provides managers with an innovative and integrated individual knowledge assessment framework.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"395-409"},"PeriodicalIF":3.7,"publicationDate":"2022-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1732","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48524979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Navigating the initial stages of the pandemic using knowledge management: An integrated framework 利用知识管理应对大流行的初始阶段:一个综合框架

IF 3.7

Knowledge and Process Management Pub Date : 2022-09-22 DOI: 10.1002/kpm.1730

Varun Elembilassery, Shreyashi Chakraborty, Shabana Chandrasekaran

{"title":"Navigating the initial stages of the pandemic using knowledge management: An integrated framework","authors":"Varun Elembilassery, Shreyashi Chakraborty, Shabana Chandrasekaran","doi":"10.1002/kpm.1730","DOIUrl":"10.1002/kpm.1730","url":null,"abstract":"Knowledge management is a key driver of competitive advantage at all times. This paper explores the different knowledge management measures taken by organizations during the initial stages of the pandemic and the various knowledge resources leveraged for the same. The scope of the study is limited to the initial stages of the pandemic, when things were uncertain and most organizations were going through such a crisis for the first time. The methodology used in this paper combines three-stage thematic coding and a topic modelling algorithm. The data consist of interviews of human resource leaders and articles published in globally renowned sources. The data was collected during the initial stages of the pandemic and it reflects the thorough process during the initial stages of the pandemic. The findings indicate that firms take various short-term and long-term knowledge management measures by leveraging on several internal and external knowledge resources. The findings were analytically clustered and theoretically aggregated to develop an integrated framework for organizational navigation during the initial stages of the pandemic. The paper contributes to the literature by making a novel attempt to study the measures taken in the very early stages of the pandemic and some findings are new to the literature. Also, this paper integrates two different methodologies, which is unique to research. The integrated framework could be used by practitioners for developing a resilient knowledge management system.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"383-394"},"PeriodicalIF":3.7,"publicationDate":"2022-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1730","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43228161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Solving the agency problem via a networked supplier social media platform 通过网络供应商社交媒体平台解决代理问题

IF 3.7

Knowledge and Process Management Pub Date : 2022-09-12 DOI: 10.1002/kpm.1728

Susan B. Grant

引用次数: 1

A tentative integration of value stream mapping (VSM) and BPMN for improved process mapping 价值流映射(VSM)和BPMN的初步集成，以改进过程映射

IF 3.7

Knowledge and Process Management Pub Date : 2022-09-09 DOI: 10.1002/kpm.1729

Marlon Soliman, Otávio Oliveira Esteves, Mateus Trevisan, Gabriel Fogliarini Segatto

{"title":"A tentative integration of value stream mapping (VSM) and BPMN for improved process mapping","authors":"Marlon Soliman, Otávio Oliveira Esteves, Mateus Trevisan, Gabriel Fogliarini Segatto","doi":"10.1002/kpm.1729","DOIUrl":"10.1002/kpm.1729","url":null,"abstract":"To promote knowledge management and operations improvement, companies and organizations use different tools to map and analyze their processes, such as Value Stream Mapping (MFV) and Business Process Modeling and Notation (BPMN). However, each of these techniques has advantages and limitations, often requiring the same process to be mapped in more than one notation. To overcome this issue, this research aimed to explore how VSM and BPMN can be integrated for improving process mapping. Initially, we selected a business process for case study and mapped it with both VSM and BPMN notations. Then, we drawn a new process map using a tentative hybrid notation proposed by the authors that combine elements from both BPMN and VSM in a single depiction. For each process instantiation, we analyzed how the selected notation influences comprehension, treatment of complex processes, continuous improvement, and the use of performance metrics. Results show that the hybrid BPMN-VSM notation has the potential to overcome many limitations reported in literature regarding the individual use of VSM or BPMN, while preserving the most valued characteristics of both. Although further developments are still necessary, the use of the proposed hybrid notation proved to be a promising alternative for mapping complex processes. To our knowledge, this is the first attempt to explore the possibility of a hybrid notation inspired from BPMN and VSM.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"371-382"},"PeriodicalIF":3.7,"publicationDate":"2022-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43209082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1