Knowledge and Process Management最新文献

{"title":"Knowledge hiding in organization: A comprehensive literature review and future research agenda","authors":"Neha Garg,&nbsp;Chitresh Kumar,&nbsp;Anirban Ganguly","doi":"10.1002/kpm.1695","DOIUrl":"10.1002/kpm.1695","url":null,"abstract":"<p>Research on knowledge hiding has rapidly increased over the past decade, but findings have thus far not been systematically synthesized. This, therefore, has not only hampered the clarity surrounding the construct but also restricted growth in this line of research. The current study thus attempts to integrate the scattered KH literature through a systematic literature review to understand the growth of the KH construct, thereby synthesizing the extant research findings, as well as uncovering areas that require future research. Accordingly, 92 research papers were systematically searched, critically evaluated, and synthesized to make the available knowledge and evidence more accessible to scholars and practitioners. The synthesis not only answers some fundamental, yet blurred questions around the construct, but also provides a composite sense of diverse findings recorded in the extant literature that would assist in drawing conclusions and future decision-making around knowledge hiding behaviors. It also maps out the relatively neglected areas that require more attention going forward and consequently proposes that the next decade should look forward to more compare and contrast studies from a socio-economic, cultural, product-specific, and industrial sector perspective. The study is expected to motivate academicians and researchers to advance the field theoretically by providing a constructive platform for future studies, in the process, advance the literature in this field. Further, it builds a worthwhile case for organizations to recognize the existence of knowledge hiding and judge the associated risks, benefits, and harms to make informed decisions.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 1","pages":"31-52"},"PeriodicalIF":3.7,"publicationDate":"2021-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45709632","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Organizational identification and knowledge sharing behavior: Mediating role of organizational citizenship behavior and moderating role of collectivism and leader–member exchange","authors":"Sehar Zulfiqar,&nbsp;Mohammad Saud Khan","doi":"10.1002/kpm.1691","DOIUrl":"10.1002/kpm.1691","url":null,"abstract":"<p>This study aims at testing an empirical model that investigates the relationship between organizational identification (OI) and knowledge sharing behavior (KSB). Drawing on social identity theory and social exchange theory, this study examines the mediating role of organizational citizenship behavior (OCB) in the relationship between OI and KSB. We also examined how collectivism and leader–member exchange (LMX) moderated the OI and KSB relationship. Data of the study consisted of self-reported responses of employees (<i>N</i> = 497) of leading Pakistani banks. The hypothesized model was tested, using PROCESS macros by Hayes. The results indicated OI as a significant predictor of KSB and OCB fully mediated this relationship. Moderating role of collectivism turned out to be insignificant in the relationship between OI and KSB. However, the results confirmed the moderating role of LMX in the OCB and KSB linkage. Theoretical and managerial implications of the study along with limitations and directions for future research are also discussed.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"28 4","pages":"388-398"},"PeriodicalIF":3.7,"publicationDate":"2021-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48227298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An inquiry into transformational leadership, knowledge management strategies, and employee creativity","authors":"Joonghee Lee,&nbsp;Hyun Do Seol","doi":"10.1002/kpm.1689","DOIUrl":"10.1002/kpm.1689","url":null,"abstract":"<p>This paper aims to propose that knowledge management strategies (KMS) and transformational leadership (TFL) could be ways of enhancing the two components of individual creativity (domain-relevant skills and creative-thinking skills), as well as examine the mediating role of knowledge sharing (KS). A theoretical model concerning the connections between two KMS (codification and personalization), TFL, and the two components of individual creativity is proposed. The model is then empirically tested using partial least squares (PLS) of a survey data set of 287 employees of 42 companies in South Korea. TFL is significantly linked with the domain-relevant skills and creative-thinking skills via KS. Further, codification and personalization strategies are only indirectly associated with domain-relevant skills via KS. This paper produces knowledge on a type of consequence of KMS that has been largely unexplored in previous research, the effect of KMS on individual creativity. Also, it promotes moving the KM literature to the next stage where the impact of KM practices is a contingent and contextual issue.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"28 4","pages":"364-376"},"PeriodicalIF":3.7,"publicationDate":"2021-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42403561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Adaptive case management: An overview","authors":"Abobakr Y. Shahrah,&nbsp;Majed A. Al-Mashari","doi":"10.1002/kpm.1692","DOIUrl":"10.1002/kpm.1692","url":null,"abstract":"<p>Knowledge work is growing in today's marketplace, supported by “knowledge workers,” a valuable asset in organizations. Traditional software applications are too rigid to support knowledge work or empower knowledge workers to perform their nonroutine tasks. Therefore, most knowledge work today is managed manually or using ad-hoc technologies such as e-mail and social media. Adaptive case management (ACM) is a new promising approach for effectively supporting knowledge work, empowering knowledge workers, and overcoming the limitations of traditional software applications. Nevertheless, ACM is an emerging field accompanied by confusion and debate among researchers and practitioners. This study aims at providing an overview of the key concepts and principles of ACM. Furthermore, this study outlines the major differences between traditional business process management and ACM.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"28 4","pages":"399-406"},"PeriodicalIF":3.7,"publicationDate":"2021-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49097505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identification of factors influencing the level of maturity of dealerships in Norway process orientation","authors":"Piotr Sliż","doi":"10.1002/kpm.1688","DOIUrl":"10.1002/kpm.1688","url":null,"abstract":"<p>The main purpose of the article is to identify the factors limiting the achievement of higher levels of maturity in the implementation of process orientation elements on the example of automotive sector organizations in Norway. The study uses a systematic review of the literature and opinion poll carried out using the CAWI technique of 48 car dealerships functioning on the Norwegian automotive market. In the surveyed group of automotive sector organizations in Norway, based on the proprietary maturity model, it was shown that most of these are organizations in which business processes are only identified and formalized. The group of factors that prevent the achievement of higher levels of maturity includes the lack of process measurement systems, the lack of employee activation in process improvement, the lack of implementation of the customer-supplier relationship mechanism in external and internal terms, and deficiencies in the management of knowledge diffusion within the organization. The presented results have been formulated for the examined group of 48 organizations and they cannot be extended to the entire population of authorized services. The theoretical model presented in the article, as well as the attached questionnaire for assessing the implementation of process orientation, enables self-assessment of the process maturity for organizations operating in the automotive sector, both at the dealership level, as well as manufacturers and importers managing the dealership network. It is also a source of knowledge regarding the functioning of the examined dealership group in the selected market, primarily from the perspective of assessing the orientation of external and internal customers and the flexibility of the organization in responding to changes generated both in the environment and its interior. The theoretical model presented in the article is an innovative approach in assessing the level of the organization's process orientation implementation on the basis of an objectified and not subjective assessment of the respondents. In addition, the assessment model presented in the article was adapter to the specifics of the studied organizations of the automotive sector, which definitely increases the credibility of the obtained results in contrast to the use of universal models.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"28 4","pages":"353-363"},"PeriodicalIF":3.7,"publicationDate":"2021-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41778275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Measuring knowledge management in supplier development: A knowledge chain perspective","authors":"Liang Chen","doi":"10.1002/kpm.1690","DOIUrl":"10.1002/kpm.1690","url":null,"abstract":"<p>Knowledge management has been extensively studied in various fields such as strategic management, project management, and supply chain management. As a result, numerous measurements have been developed to measure knowledge management processes, strategies, capabilities, or activities. However, a review of existing measurement instruments from 17 studies demonstrates that those instruments vary greatly in the number of measurement items, ranging from 1 to 59, and that none of them, with one exception, covers all the nine distinct classes of knowledge management activities identified by the knowledge chain theory. This study aims at using the knowledge chain theory to measure knowledge management activities in supply chain management. As a starting point, our instrument begins with the nine classes of knowledge chain activities, including knowledge acquisition, selection, generation, assimilation, emission, measurement, control, coordination, and leadership. This new instrument is tested via an online survey of 156 supply chain professionals in the United States. Evidence of construct validity and reliability is provided by both exploratory and confirmatory factor analyses. Both theoretical and practical contributions are also discussed.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"28 4","pages":"377-387"},"PeriodicalIF":3.7,"publicationDate":"2021-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42927816","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge quality and non-financial performance—A Malaysian experience","authors":"Bentolhoda Abdollahbeigi,&nbsp;Farhang Salehi","doi":"10.1002/kpm.1687","DOIUrl":"10.1002/kpm.1687","url":null,"abstract":"<p>This paper proposes a framework that investigates the impact of knowledge quality on innovation in Malaysian manufacturing firms. It explores the effect of innovation on non-financial performance (learning and growth; internal processes) of Malaysian manufacturing companies. Three hundred eighty-eight questionnaires were collected from middle and top engineers, managers, and technicians and were used to conduct the analyses. Structural equation modeling (SEM) is used for testing the developed hypotheses. The result of analyses confirmed the impact of determinants (absorptive capacity, functional diversity, and knowledge network) on knowledge quality. This study also confirmed that knowledge quality has a significant impact on innovation, while innovation has a significant effect on non-financial performance. This paper also revealed that knowledge quality determinants have a significant influence on the non-financial performance of manufacturing firms in Malaysia. The present study examined the relationship between these factors (related to internal and external knowledge), knowledge quality, innovation, and non-financial performance (internal process and learning and growth) in the manufacturing companies of Malaysia.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 1","pages":"12-22"},"PeriodicalIF":3.7,"publicationDate":"2021-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48376411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Employees' citizenship behavior and workplace climate in promoting knowledge sharing","authors":"Sunyoung Park,&nbsp;Eun-Jee Kim","doi":"10.1002/kpm.1686","DOIUrl":"10.1002/kpm.1686","url":null,"abstract":"<p>We investigated the relationships among leadership, workplace climate, employee citizenship behavior (ECB), and knowledge sharing behavior. Survey data were collected from employees in the multi-sector industry, including engineering and construction. We found that leadership affected workplace climate and citizenship behavior; workplace climate and citizenship behavior influenced knowledge sharing behavior; and workplace climate and citizenship behavior mediated between leadership and knowledge sharing. This study focused on how leadership, climate, and behavioral aspects affect individual behavior and the role of citizenship behavior and workplace climate.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"28 4","pages":"345-352"},"PeriodicalIF":3.7,"publicationDate":"2021-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/kpm.1686","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45894186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Online machine drawing pedagogy—A knowledge management perspective through maker education in the COVID-19 pandemic era","authors":"Gummaluri Venkata Surya Subrahmanya Sharma,&nbsp;Chilamkurti Lakshmi Venkata Ranga Sobhanachala Vara Prasad,&nbsp;Velamala Rambabu","doi":"10.1002/kpm.1684","DOIUrl":"10.1002/kpm.1684","url":null,"abstract":"<p>Drawing is a visual mode of communication. Teaching drawing requires one-to-one personal interaction among the tutor and the learner. The technical drawing is no exception, and it requires a considerable amount of imagination skills. On-line mode of pedagogy shall be occupying a substantial portion of the mode of delivery in teaching and learning during, as well as, after the coronavirus disease 2019 (COVID-19) pandemic era. This work focuses on the training and knowledge sharing of machine drawing skills through online mode, which is the requirement of the present era. A knowledge management perspective for machine drawing pedagogy is involved in this work. Challenges in the online pedagogy of machine drawing are deliberated through Ishikawa diagram and service Failure Modes and Effects Analysis. A maker education perspective of online machine drawing pedagogy is delineated. An approach toward knowledge workforce, knowledge transfer, and tacit knowledge is adopted for online teaching of machine drawing. Finally, conclusions are drawn in context of online pedagogy for a spatial visualization–based course like machine drawing.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 3","pages":"231-241"},"PeriodicalIF":3.7,"publicationDate":"2021-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/kpm.1684","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46715862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Organisational trust and performance in different contexts","authors":"Mika Vanhala,&nbsp;Shay S. Tzafrir","doi":"10.1002/kpm.1681","DOIUrl":"10.1002/kpm.1681","url":null,"abstract":"<p>The aim of this study is to shed lights on the impacts of various dimensions of organisational trust on organisational performance in a specific context, comparing the information and communication technologies (ICT) and forest industries with different kinds of employees (i.e., white-collar vs. blue-collar employees). Specifically, we move beyond most prior studies on organisational trust and simultaneously study trust equilibrium pattern of the relationship between <i>interpersonal</i> and <i>impersonal with organisational performance</i>. Our quantitative empirical analysis is based on a two-survey data including respondents within large corporations in ICT (304 respondents) and forest industries (411) in Finland. For the analyses we utilise PLS for structural equation modelling (SEM). The results show the connection of interpersonal trust and impersonal trust to the performance. The results emphasised the role of competence-related dimensions in performance. In addition, we observed some industry-specific peculiarities regarding the effect of both interpersonal and impersonal trust.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"28 4","pages":"331-344"},"PeriodicalIF":3.7,"publicationDate":"2021-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/kpm.1681","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45269334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}