Knowledge and Process Management最新文献

{"title":"From Tacit Knowledge to Organizational Wisdom: The Role of Awareness and Sharing in K-12 Schools","authors":"Athanasios Tsarkos","doi":"10.1002/kpm.70052","DOIUrl":"https://doi.org/10.1002/kpm.70052","url":null,"abstract":"<div>\u0000 \u0000 <p>This study examines how tacit knowledge contributes to organizational wisdom in K–12 schools by focusing on two core micro-level processes: educators' tacit knowledge awareness and tacit knowledge sharing. Although tacit knowledge plays a central role in professional judgment and everyday school decision-making, the mechanisms through which experiential insights are transformed into wise organizational action remain insufficiently theorized and empirically tested in educational contexts. Addressing this gap, the study develops and tests a dual-pathway model that conceptualizes tacit knowledge awareness and sharing as micro-foundations of organizational wisdom. Organizational wisdom is conceptualized as a school's capacity to resolve complex educational problems and to translate knowledge into effective and efficient organizational action. Using a quantitative design, data were collected from educators working in Greek public K–12 schools and analyzed using structural equation modeling. The findings indicate that tacit knowledge awareness positively influences organizational wisdom both directly and indirectly through tacit knowledge sharing, with sharing acting as a key mediating mechanism. This suggests that while individual reflection on experience is important, the emergence of organizational wisdom depends largely on the social circulation of tacit insights within schools. The study contributes to the literature by empirically linking tacit knowledge processes to organizational wisdom in education and by clarifying how experiential knowledge becomes organizationally consequential. By foregrounding awareness and sharing as foundational mechanisms, the findings offer a process-oriented perspective on how schools develop the capacity for context-sensitive problem solving and effective collective action.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"669-682"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148699907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enterprise Knowledge Digitization: The Role of Employee Digital Literacy","authors":"Qiang Cheng,&nbsp;Yuting Dai,&nbsp;Shuangyang Zhang,&nbsp;Yuanhui Dai,&nbsp;Haowei Li","doi":"10.1002/kpm.70058","DOIUrl":"https://doi.org/10.1002/kpm.70058","url":null,"abstract":"<div>\u0000 \u0000 <p>The deep integration of the digital economy and organizational knowledge management has not only accelerated the digital transformation of corporate knowledge but also heightened organizational awareness of the importance of employee digital literacy in this process. This study investigates the relationships among employee digital literacy, knowledge sharing, organizational culture, and knowledge digitization through a survey of 310 recognized digital transformation exemplar enterprises in China, employing Mplus 8.3 for empirical testing. The results indicate that employee digital literacy exerts a positive influence on knowledge digitization. Knowledge sharing plays a partial mediating role in the relationship between employee digital literacy and knowledge digitization. Furthermore, organizational culture positively moderates the link between digital literacy and knowledge digitization, whereas it negatively moderates the relationship between digital literacy and knowledge sharing. These findings offer theoretical insights for organizations aiming to advance knowledge digitization, improve the efficiency of knowledge management, and foster innovation.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"814-832"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148700022","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring Academics' Orientation Towards Large Language Model Adoption: A Knowledge Management Approach Using ChatGPT and Retrieval-Augmented Generation","authors":"Amir A. Abdulmuhsin,&nbsp;Osama M. A. AL Atraqchi,&nbsp;Shafique Ur Rehman,&nbsp;Abeer F. Alkhwaldi,&nbsp;Salameh A. Mjlae","doi":"10.1002/kpm.70060","DOIUrl":"https://doi.org/10.1002/kpm.70060","url":null,"abstract":"<div>\u0000 \u0000 <p>Drawing on the Rapid Application Development approach and the Unified Theory of Acceptance and Use of Technology II (UTAUT2), this study develops a generative artificial intelligence (AI) tool for higher education institutions (HEIs), referred to as the Knowledge Management-Large Language Model (KM-LLM) application and examines how its actual usage (AU) by academics influences knowledge management (KM) processes. Using Retrieval-Augmented Generation (RAG) techniques and Large Language Model (LLM) technologies, particularly GPT-4, the KM-LLM application was designed to support academic activities within HEIs. Employing a quantitative research approach, survey data were collected from 496 academics working in public and private universities in the Kurdistan Region of Iraq, and the study hypotheses were tested using Partial Least Squares Structural Equation Modelling (PLS-SEM) with SmartPLS software. The study developed a prototype AI-based KM application by integrating LLM and RAG technologies. The KM-LLM application enhances KM processes in HEIs by utilising LLM capabilities, particularly GPT-4, to create institutional knowledge bases consisting of research outputs and academic studies specific to universities. The findings reveal the level of acceptance of the KM-LLM application among academics in public and private universities and identify the key UTAUT2 factors influencing behavioural intention (BI) and AU in academic work. This study represents one of the earliest attempts to develop a generative AI application designed specifically for HEIs to enhance KM processes. The significance of this research lies in addressing the limited integration between KM and LLM technologies, as well as the scarcity of studies examining the adoption and usage of generative AI systems among academics.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"791-813"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148699959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Fostering Sustainable Supply Chain Performance Through Inclusive Leadership and a Green Psychological Climate With a Mediation of Employee Green Creativity","authors":"Rizwana Rasheed,&nbsp;Aamir Rashid,&nbsp;Abdul Hafaz Ngah,&nbsp;Samar Rahi","doi":"10.1002/kpm.70045","DOIUrl":"https://doi.org/10.1002/kpm.70045","url":null,"abstract":"<div>\u0000 \u0000 <p>Emerging globalization and environmental awareness are capturing the attention of firms, driving a focus on sustainable performance, which requires a green strategy and a shift in leadership philosophy. Therefore, the current research investigated the effect of inclusive leadership (IL), both directly and indirectly through employee green creativity (EGC) and psychological climate, on sustainable supply chain performance (SSCP). Data were collected from 2105 supply chain professionals employed in various manufacturing industries within the United States. The hypotheses were evaluated using structural equation modeling through Smart PLS. The findings revealed that IL positively impacts the green psychological climate (GPC). In contrast, IL has a significant impact on both EGC and SSCP. GPC enhances SSCP and is a key antecedent to EGC. The study reveals that GPC mediates the IL-SSCP relationship, while EGC impacts SSCP, thereby mediating both IL-SSCP and GPC-SSCP connections. These findings underscore the pivotal role of leadership in promoting green creativity and driving sustainable performance within organizations. This research contributes to the understanding of how leadership and sustainability intersect. As we see, IL encourages EGC, helping companies become more environmentally sustainable. Current research also contributes to the componential theory of creativity by suggesting that inclusiveness can be considered an internal motivator for EGC.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"613-631"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148699862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From Promise to Pressure: An Employee-Focused, Context-Aware Framework of AI Adoption Balancing Performance and Cognitive Load","authors":"Chaimae Bouha,&nbsp;Lamiae Benhayoun","doi":"10.1002/kpm.70063","DOIUrl":"https://doi.org/10.1002/kpm.70063","url":null,"abstract":"<div>\u0000 \u0000 <p>As artificial intelligence (AI) becomes increasingly embedded in organizational processes, firms face the challenge of balancing performance gains with employee well-being. While existing research emphasizes strategic and structural drivers of AI adoption, limited attention has been paid to employees' lived experiences, particularly, the cognitive issues associated with sustained AI use. To address this gap, this study examines how organizations can manage the dual impacts of AI on performance and employee overload. Drawing on the stressor-strain-outcome (SSO) model, complemented by the Technology Acceptance Model and Cognitive Load Theory, a qualitative study was conducted with ten expert employees across knowledge-intensive Moroccan firms. The findings reveal that while AI tools enhance coordination, speed, and strategic decision-making, they simultaneously introduce technical complexities, cognitive strain, and psychobehavioral burdens. A conceptual framework relying on the SSO model is proposed to show that poorly integrated AI systems act as stressors triggering cognitive overload and undermining performance. These negative outcomes can be mitigated through three best organizational practices as shown in the proposed model. This study contributes to the existing literature by reframing the SSO model as a proactively manageable system offering theoretical and practical guidance for governing AI adoption and fostering a healthy work environment. For practitioners, it provides an actionable roadmap to implement AI responsibly, reduce overload, and align AI tools with employees' cognitive capacities and workflow rhythms to sustain performance.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"879-902"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148699842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analyzing the Impact of Sustainability Knowledge Management on Employee Performance: Integrating Regression and Neural Network Approaches With Moderating Roles of E-Working and Digital Knowledge Sharing","authors":"Zeshan Alam,&nbsp;Osama Javed,&nbsp;Kashif Ullah Khan,&nbsp;Fouzia Atlas","doi":"10.1002/kpm.70040","DOIUrl":"https://doi.org/10.1002/kpm.70040","url":null,"abstract":"<div>\u0000 \u0000 <p>This study explores the impact of sustainability knowledge management (SKM) on employee performance (EP) in emerging enterprises, focusing on the moderating role of digital knowledge sharing (DKS) systems and the moderating influence of electronically enabled working environments. Drawing from a panel dataset of 4126 firm-year observations sourced from the responsible knowledge system (RKS) and the China Stock Market and Accounting Research databases, the study operationalizes key elements such as corporate knowledge management (CKM), sustainability alignment, digital collaboration, and EP through composite indices. A combination of multivariate regression and artificial neural network (ANN) models was employed to test the hypothesized relationships and enhance predictive accuracy. Results reveal that sustainability-oriented knowledge management practices significantly improve EP, particularly when supported by digital infrastructure. Regression analysis shows a stronger effect of CKM in sustainability-aligned firms (<i>β</i> = 0.3127, <i>p</i> &lt; 0.01), while the ANN model ranked sustainability knowledge management (SKM) as the most significant predictor with a low mean absolute error (~0.15) and validation loss (~0.03). Digital knowledge sharing (DKS) and e-working systems (EWS) were also found to be essential enablers, improving knowledge dissemination and enhancing employee learning, collaboration, and behavioral outcomes. Comparative analysis indicated that the ANN achieved strong validation fit mean absolute error (MAE≈0.15, validation loss ≈0.03) and, by capturing potential nonlinear interactions, serves as a complementary predictive tool alongside the fixed-effects (FE) regressions, which provide the interpretable effect estimates. The study contributes to sustainable human resource and digital transformation literature and offers strategic insights for enterprises pursuing the United Nations Sustainable Development Goals, particularly goals 4, 8, 9, and 17. Managers are advised to invest in integrated sustainability and digital knowledge infrastructures to boost employee capability and organizational resilience.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"651-668"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148699906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Organizational Decision-Process Bottlenecks: Developing and Validating a Stage-Based Measure","authors":"Nurdan Gürkan","doi":"10.1002/kpm.70057","DOIUrl":"https://doi.org/10.1002/kpm.70057","url":null,"abstract":"<div>\u0000 \u0000 <p>This study develops the Decision-Process Bottlenecks (DPB) Scale, a stage-based instrument that advances organizational research by theoretically integrating cognitive, structural, and coordination constraints into a unified process construct. Moving beyond traditional decision-making literature, the DPB framework operationalizes latent disruptions across information gathering, sensemaking, deciding, and implementing. Validated through a multi-stage mixed-methods approach with U.S. managers, the resulting 28-item scale demonstrates robust psychometric properties and high structural integrity. Nomological tests using the NASA Task Load Index reveal that these bottlenecks significantly escalate perceived workload and impair decision effectiveness under pressure. By providing a granular diagnostic for decision-cycle friction, this research offers a novel theoretical lens to analyze how organizational constraints manifest as measurable process failures. Practically, the scale enables targeted interventions to enhance decision tempo and execution consistency.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"730-743"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148699940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Bazaar as a Model for Knowledge Work","authors":"Reed Elliot Nelson,&nbsp;Andrew B. Hargadon,&nbsp;José Osvaldo De Sordi","doi":"10.1002/kpm.70046","DOIUrl":"https://doi.org/10.1002/kpm.70046","url":null,"abstract":"<p>This paper presents fieldwork that extends existing metaphors of knowledge work as a process shaped by hierarchical or market forces. A qualitative, ethnographic study of six knowledge-intensive businesses in two countries identifies striking parallels with the Middle Eastern bazaar in contrast to Western impersonal markets and hierarchies. We induce eight attributes of knowledge bazaars from our data: (1) inseparability of production and exchange, (2) multiple currencies, (3) centrality of time and place, (4) the primacy of intrinsic over extrinsic rewards, (5) the primacy of clientelism over formal reporting, (6) the primacy of brokerage over formal reporting, (7) the primacy of random interaction over linear information search, and (8) the primacy of reputation building over formal titles. We conclude that knowledge exchange in our sample is continually shaped by both social and economic forces within the community and by the continual flow of goods and services from the environment. This perspective highlights several novel implications for the management of knowledge work. In addition, we offer two major practical implications: (i) Different from some settings, withholding information in a knowledge bazaar is negative for all involved but especially for the party withholding and (ii) in the knowledge bazaar, rigid formal reward systems are likely to disrupt the dynamic equilibrium that permits the generation of effective novel solutions.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"744-756"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.70046","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148700095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Innovative Work Behaviour via Authentic Leadership: A Sequential Mediation Model of Knowledge Sharing and Organisational Agility","authors":"Bhajan Lal,&nbsp;Rajwinder Kaur,&nbsp;Atisha Panda,&nbsp;Lalatendu Kesari Jena","doi":"10.1002/kpm.70062","DOIUrl":"https://doi.org/10.1002/kpm.70062","url":null,"abstract":"<div>\u0000 \u0000 <p>This study investigates the role of authentic leadership (AUL) in promoting innovative work behaviour (IWB) among white-collar employees in India, focusing on the sequential mediating effects of knowledge sharing (KS) and organisational agility (OA). Drawing on Social Exchange Theory (SET), Complexity Theory (CT), and Dynamic Capability Theory (DCT), the research develops and tests a conceptual model that links AUL to IWB through KS and OA. Data were collected from 357 respondents in the service and manufacturing sectors and analysed using structural equation modelling with bootstrapping. Results confirm that AUL significantly enhances KS and OA, which in turn directly foster IWB. Importantly, the direct effect of AUL on IWB becomes insignificant in the presence of mediators, indicating full mediation. The study advances theoretical understanding by integrating relational and systemic mechanisms through which leadership fosters innovation. Practical implications suggest that organisations seeking to drive innovation should invest in cultivating AUL, promote collaborative knowledge-sharing environments, and build agile systems capable of rapid adaptation. This research contributes a robust, empirically supported framework explaining how leadership behaviour translates into innovation in dynamic and culturally diverse organisational settings.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"864-878"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148700098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Can Knowledge Management Transform Organizational Culture to Enhance Data Security?","authors":"Susila Cahyono,&nbsp;Aurik Gustomo,&nbsp;Achmad Ghazali","doi":"10.1002/kpm.70048","DOIUrl":"https://doi.org/10.1002/kpm.70048","url":null,"abstract":"<div>\u0000 \u0000 <p>Data security has become a paramount organizational priority, with global losses from breaches reaching trillions of dollars annually and 80% of security incidents involving human negligence rather than technical failures. This study addresses a critical theoretical gap by investigating how knowledge management (KM) can transform organizational culture to enhance data security. Despite extensive research on these domains separately, no comprehensive theoretical model systematically connects KM, organizational culture, and data security to address these human factors. A dual-method approach combined systematic literature review of 102 Scopus articles (1990–2024) with qualitative interviews of 12 senior executives across four Indonesian companies. The research reveals four evolutionary eras: separated domains (1990–2000), emerging awareness (2000–2010), explicit integration (2010–2020), and holistic integration (2020–present). Key KM processes effectively enhancing security awareness include incident-based learning, communities of practice, interactive training, and embedded security protocols. Facilitating factors encompass leadership commitment, adequate KM infrastructure, trust culture, and learning orientation, while impeding factors include departmental silos, blame culture, and resistance to change. This research contributes the first comprehensive conceptual framework bridging KM, organizational culture, and data security domains. Unlike previous fragmented studies, this integrative approach reveals how knowledge processes systematically influence security behaviors through cultural mechanisms, providing organizations actionable insights for developing security-conscious cultural norms through structured knowledge creation, sharing, and application processes.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 3","pages":"683-703"},"PeriodicalIF":1.9,"publicationDate":"2026-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148699977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}