Knowledge and Process Management最新文献

Shaping the Ambidexterity of Start-Ups: In Search of Critical Success Factors 塑造创业公司的两面性：寻找关键的成功因素

IF 1.7

Knowledge and Process Management Pub Date : 2025-11-23 DOI: 10.1002/kpm.70011

Paweł Mielcarek, Adam Weinert, Klaudiusz Kalisty, Robert Banaś

{"title":"Shaping the Ambidexterity of Start-Ups: In Search of Critical Success Factors","authors":"Paweł Mielcarek, Adam Weinert, Klaudiusz Kalisty, Robert Banaś","doi":"10.1002/kpm.70011","DOIUrl":"https://doi.org/10.1002/kpm.70011","url":null,"abstract":"<div>\u0000 \u0000 <p>Ambidexterity enables the delivery of innovative value while achieving efficiency, which can facilitate the establishment of robust foundations for start-up growth. However, the literature on this subject is limited, with a lack of complex and comprehensive analysis of critical success factors (CSFs) in the Polish start-up ecosystem. The main goal of this paper is to analyse the influence of CSFs on the ambidexterity of start-ups and to propose recommendations for theory and practice in a domestic environment. Ten hypotheses were developed and tested based on this main purpose. To undertake variable measurement, 27 different CSFs and 19 ambidexterity items were adopted. The empirical research covered 170 start-ups operating in Poland, the majority of which were beyond the seed phase. Companies were selected at random. The hypotheses were verified using a regression model, factor analysis, and the Spearman correlation coefficient. The development of ambidexterity in start-up companies depends on the conditions of the microenvironment and the ability to skilfully utilise emerging opportunities and adapt to environmental requirements. CSFs of ambidexterity include establishing strategic and formal cooperation with partners and making use of government support. In contrast, characteristics of start-up leaders, such as gender, age, and motivation, have a negligible effect on ambidexterity. The findings of this study offer valuable insights that can inform future strategic decisions in the start-up sector. This research's primary significance lies in its analysis of a hitherto unexplored phenomenon: the ambidexterity of CSFs in relation to start-ups. This has resulted in the formulation of recommendations that could shed light on the development of complex frameworks for start-ups. This framework differs from those being developed in other EU countries at this stage.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 1","pages":"125-141"},"PeriodicalIF":1.7,"publicationDate":"2025-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146162719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Intellectual Capital, Absorptive Capacity and Innovation Capacity in Startups in Brazil 巴西创业公司的智力资本、吸收能力和创新能力

IF 1.7

Knowledge and Process Management Pub Date : 2025-11-11 DOI: 10.1002/kpm.70010

Rafael Bavaresco Bongiolo, Clarissa Carneiro Mussi, Carlos Ricardo Rossetto, Gabriel Cremona Parma, Gisele Mazon, Andressa Fontoura Maria

{"title":"Intellectual Capital, Absorptive Capacity and Innovation Capacity in Startups in Brazil","authors":"Rafael Bavaresco Bongiolo, Clarissa Carneiro Mussi, Carlos Ricardo Rossetto, Gabriel Cremona Parma, Gisele Mazon, Andressa Fontoura Maria","doi":"10.1002/kpm.70010","DOIUrl":"https://doi.org/10.1002/kpm.70010","url":null,"abstract":"<p>This research aims to examine the association between intellectual capital, absorptive capacity and both incremental and radical innovation in startups. The empirical relationship between these constructs has yet to be extensively studied, particularly within emerging economies. This study surveyed 407 managers of startups within an innovation ecosystem in Brazil. The validity of the constructs and the theoretical model was confirmed through structural equation modelling. The results indicate that human, structural and relational capital (intellectual capital) are positively associated with a company's ability to acquire, assimilate, transform and exploit knowledge at varying intensity levels. Relational capital demonstrated the strongest association with absorptive capacity, followed by structural and human capital. Furthermore, potential absorptive capacity was found to influence realised absorptive capacity. Potential absorptive capacity directly impacts the capacity for incremental innovation; however, without the complement of realised absorptive capacity, it does not affect the capacity for radical innovation. This research contributes to addressing the research gap concerning these three constructs in startups. Our findings can assist managers in formulating policies and strategies aimed at fostering innovation by identifying resources and capabilities that facilitate the generation of both incremental and radical innovations.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 1","pages":"102-124"},"PeriodicalIF":1.7,"publicationDate":"2025-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.70010","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146193481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Open Innovation and Experiential Knowledge: Key Drivers of Dual Innovation and Organizational Memory in Latin America and Caribbean Entrepreneurs 开放式创新和经验知识：拉丁美洲和加勒比企业家双重创新和组织记忆的关键驱动因素

IF 1.7

Knowledge and Process Management Pub Date : 2025-11-05 DOI: 10.1002/kpm.70009

José A. Flecha Ortiz, Dra. Maribel Ortiz Soto, Juan Rivera Ortiz, Rody Rivera, Yomaria Maldonado Rivera, Jorge Hernandez Velazquez, Yaser Merino Betancourt, Juan Patino Peralta

{"title":"Open Innovation and Experiential Knowledge: Key Drivers of Dual Innovation and Organizational Memory in Latin America and Caribbean Entrepreneurs","authors":"José A. Flecha Ortiz, Dra. Maribel Ortiz Soto, Juan Rivera Ortiz, Rody Rivera, Yomaria Maldonado Rivera, Jorge Hernandez Velazquez, Yaser Merino Betancourt, Juan Patino Peralta","doi":"10.1002/kpm.70009","DOIUrl":"https://doi.org/10.1002/kpm.70009","url":null,"abstract":"<div>\u0000 \u0000 <p>In a constantly evolving business world, the interaction between the different aspects of innovation and knowledge management is becoming increasingly important. This study addresses the underexplored impacts of open innovation, experiential knowledge management, dual-innovation implementation, and organizational memory in Latin America and the Caribbean. Through an online survey of 172 entrepreneurs and using partial least squares structural equations (PLS-SEM) the results reflected significant impacts among the study variables. The results reflect that entrepreneurs not only implement innovations by managing and assimilating knowledge, but also transfer and valorize this knowledge in the exploitation phase, thus increasing their competitiveness. The combined use of internal and external knowledge is highlighted to foster a collaborative culture that is key to the effective implementation of innovation. This study is innovative in revealing the cyclical and nonlinear nature of the open innovation process in which organizational memory is crucial. This highlights how organizational memory, transformed into transactive memory, drives a continuous cycle of open innovation strategies, facilitating the dynamic process of information acquisition, encoding, storage, and retrieval.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 1","pages":"87-101"},"PeriodicalIF":1.7,"publicationDate":"2025-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146154752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Relationship Between Behavioral Intention and Actual Use of Artificial Intelligence on Knowledge Management and Job Satisfaction: Evidence From India 行为意向与人工智能在知识管理和工作满意度中的实际应用的关系：来自印度的证据

IF 1.7

Knowledge and Process Management Pub Date : 2025-10-25 DOI: 10.1002/kpm.70008

Nishad Nawaz, Susanne Durst, Shamshad Ahamed Shaik, Satyanarayana Parayitam

{"title":"Relationship Between Behavioral Intention and Actual Use of Artificial Intelligence on Knowledge Management and Job Satisfaction: Evidence From India","authors":"Nishad Nawaz, Susanne Durst, Shamshad Ahamed Shaik, Satyanarayana Parayitam","doi":"10.1002/kpm.70008","DOIUrl":"https://doi.org/10.1002/kpm.70008","url":null,"abstract":"<div>\u0000 \u0000 <p>Based on the Unified Theory of Acceptance and Use of Technology (UTAUT), this study examines the relationship between behavioral intention in relation to artificial intelligence (AI) and the actual use of AI on knowledge management (KM) practices in organizations. Data was collected from 602 employees working in information technology departments in various Indian organizations. PROCESS macros and hierarchical regression were used to test the hypotheses. The results indicate: (i) Behavioral intention to use AI is a significant predictor of actual use of AI, (ii) performance expectancy mediates the relationship between behavioral intention and actual use of AI, (iii) actual use of AI is positively associated with KM practices and job satisfaction. The findings also suggest that effort expectancy moderates the relationship between employees' behavioral intention to use and actual use of AI by organizations. Based on the findings, theoretical and practical implications will be discussed.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 1","pages":"66-86"},"PeriodicalIF":1.7,"publicationDate":"2025-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146162691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Mechanism of Sustainability Orientation Towards SME Innovation and Performance: The Role of Organizational Capabilities and Co-Innovation 可持续导向对中小企业创新与绩效的影响机制：组织能力与协同创新的作用

IF 1.7

Knowledge and Process Management Pub Date : 2025-09-19 DOI: 10.1002/kpm.70007

Ngoc Bich Do, Hai-Ninh Do, Thac Dang-Van

{"title":"The Mechanism of Sustainability Orientation Towards SME Innovation and Performance: The Role of Organizational Capabilities and Co-Innovation","authors":"Ngoc Bich Do, Hai-Ninh Do, Thac Dang-Van","doi":"10.1002/kpm.70007","DOIUrl":"https://doi.org/10.1002/kpm.70007","url":null,"abstract":"<div>\u0000 \u0000 <p>This study investigates the role of sustainability orientation activities on innovation capabilities and organizational capital that determine SME performance. The research entails a quantitative method with a survey questionnaire to examine the relationships of variables in the research model. Using data collected from 450 SMEs across various sectors, our findings reveal three key insights. First, the sustainability activities, including economic and social sustainability orientation, significantly enhance SMEs' innovation capability. Second, innovation capability improves other types of organizational capital, including intellectual and learning, which subsequently transform into innovation and performance outcomes. Third, the most profound finding is that co-innovation negatively moderates the relationship between innovation performance and SME performance. Hence, this study not only enriches the existing literature but also underscores the importance of embedding sustainability into core SME strategies. It highlights the strategic significance of sustainability in enhancing competitiveness and supports the Resource-Based View (RBV) by showing that sustainability orientation boosts SMEs' innovative capacities. Notably, the negative moderating role of co-innovation sheds new insights for developing markets. SME managers should adopt human-centric, collaborative approaches with stakeholders, including businesses, universities, and governments, to foster innovation and access technological and financial resources.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 1","pages":"49-65"},"PeriodicalIF":1.7,"publicationDate":"2025-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146162753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Indexes, Models and IT Systems for Frailty Healthcare Process Management: An Innovative Case Study 虚弱医疗流程管理的指标、模型和IT系统：创新案例研究

IF 1.7

Knowledge and Process Management Pub Date : 2025-09-15 DOI: 10.1002/kpm.70005

Chiara Colucci, Gianvito Mitrano, Claudio Pascarelli, Fabrizio Striani, Sule Esma Yalcinkaya, Alessandro Ciullo, Davide Guerri

{"title":"Indexes, Models and IT Systems for Frailty Healthcare Process Management: An Innovative Case Study","authors":"Chiara Colucci, Gianvito Mitrano, Claudio Pascarelli, Fabrizio Striani, Sule Esma Yalcinkaya, Alessandro Ciullo, Davide Guerri","doi":"10.1002/kpm.70005","DOIUrl":"https://doi.org/10.1002/kpm.70005","url":null,"abstract":"<div>\u0000 \u0000 <p>The gradual increase in the average age leads to the estimate that by 2060 about 30% of the European population will be over 65 (EU). The main issue associated with an aging population is closely linked to an increase in disease incidence resulting in higher costs for national healthcare systems. One of Europe's main challenges is the increased vulnerability of its elderly population to frailty and health problems. Frailty is certainly an age-related condition, but it is not the only element to be considered. It is the result of the interaction between the aging process and multi-dimensional conditions and factors related to: physical problems, psychological situation, socio-economics, environmental factors, lifestyles, and possible chronic diseases. A variety of tools have been developed to assess frailty, and they can be applied to identify people who are at increased risk of adverse health outcomes. In this context, the aim of this paper is to analyze the frailty concept in order to identify a new approach to manage frail people and develop technological solutions to assess and monitor their health conditions. Furthermore, the paper focuses on optimizing the exchange and sharing of knowledge and clinical information professionals and between professionals and patients. The TALIsMAn project is presented as our case study, which tries to improve assistance through process reengineering and to ensure continuity of care for frail patients in an integrated ecosystem, with the support of digital health services and Business Process Management System (BPMS).</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 1","pages":"25-48"},"PeriodicalIF":1.7,"publicationDate":"2025-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146176410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Is Knowledge Hiding a Curse of the Service Sector? A Systematic Literature Review 知识隐藏是服务业的诅咒吗？系统文献综述

IF 1.7

Knowledge and Process Management Pub Date : 2025-09-10 DOI: 10.1002/kpm.70006

Lubna Rashid Malik, Dheeraj Sharma, Koustab Ghosh, Agrata Pandey

{"title":"Is Knowledge Hiding a Curse of the Service Sector? A Systematic Literature Review","authors":"Lubna Rashid Malik, Dheeraj Sharma, Koustab Ghosh, Agrata Pandey","doi":"10.1002/kpm.70006","DOIUrl":"https://doi.org/10.1002/kpm.70006","url":null,"abstract":"<div>\u0000 \u0000 <p>Knowledge hiding in the service sector is persistently escalating and is gaining increased attention from scholars and practitioners. This article aims to systematically review the extant literature on knowledge hiding in the service sector. Adopting the systematic literature review protocol, this review outlines the prominent theories (T), contexts (C), characteristics (C), and methodologies (M) of knowledge hiding in the service sector in line with the TCCM framework. The review unveiled that social exchange theory and conservation of resource theory have been predominantly employed to understand factors triggering knowledge hiding in the service sector. Furthermore, the review segregated the characteristics of knowledge hiding into antecedents, moderators, mediators, and outcomes. Additionally, studies on knowledge hiding in the service sector indicate a strong emphasis on Asian regions relative to other regions addressed in the literature. Besides, the review highlights the need for qualitative studies apart from quantitative ones. This review provides a “one-stop” paper to provide relevant information and an understanding of the significance of knowledge hiding in the service sector. The review findings might persuade practitioners to provide policies that curtail or discontinue knowledge hiding in the service sector. One feasible solution is to develop and implement strategies to encourage knowledge sharing and cease knowledge-hiding behaviors.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"33 1","pages":"3-24"},"PeriodicalIF":1.7,"publicationDate":"2025-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146154910","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Generative AI Meets Knowledge Management: Insights From Software Development Practices 生成人工智能与知识管理：来自软件开发实践的见解

IF 1.7

Knowledge and Process Management Pub Date : 2025-08-05 DOI: 10.1002/kpm.70004

Kathrin Kirchner, Ettore Bolisani, Tomas Cherkos Kassaneh, Enrico Scarso, Nima Taraghi

{"title":"Generative AI Meets Knowledge Management: Insights From Software Development Practices","authors":"Kathrin Kirchner, Ettore Bolisani, Tomas Cherkos Kassaneh, Enrico Scarso, Nima Taraghi","doi":"10.1002/kpm.70004","DOIUrl":"https://doi.org/10.1002/kpm.70004","url":null,"abstract":"<p>Recent developments in generative artificial intelligence (GenAI) have raised the interest of knowledge management (KM) scholars in artificial intelligence. By harnessing GenAI, KM processes become more efficient, scalable and adaptable to the needs of organisations and users. Taking the theoretical lens of the Technology–Organisation–Environment (TOE) framework for technology adoption, this study investigates the factors influencing the adoption of GenAI among software developers, as a specific group of knowledge workers, in knowledge creation and sharing. Our interviews with 11 developers from 8 countries were analysed by combining an inductive and a deductive approach. We identified five themes alongside the TOE framework, emphasising the adoption factors of GenAI in software development, particularly within KM. Based on our findings, we discuss how GenAI is adopted for KM in software development. In particular, the interviewees liked the GenAI affordances of solving simpler programming tasks efficiently and rapidly. However, GenAI requires expertise to review and modify the code, write suitable prompts and evaluate the reliability of the provided output. Knowledge exchange with fellow programmers is partly, but not entirely, replaced by exchange with GenAI as a new development team member, as it is more efficient. Nevertheless, continuous learning, adaptation and ethical consideration are needed to realise the full benefits of GenAI tools in software development. This study's findings provide broad practical insights into addressing challenges stemming from GenAI integration in KM processes. Additionally, it prompts a critical reflection on the necessity of revising existing KM theoretical models in light of the emergence of AI-generated knowledge.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"32 4","pages":"223-235"},"PeriodicalIF":1.7,"publicationDate":"2025-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.70004","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145479962","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Subsidiary Capability Development and Its Reverse Knowledge Transfer: A Microfoundation Perspective 辅助能力发展及其逆向知识转移：微观基础视角

IF 1.7

Knowledge and Process Management Pub Date : 2025-07-22 DOI: 10.1002/kpm.70003

Leandro Lima dos Santos, Felipe Mendes Borini, Max von Zedtwitz

{"title":"Subsidiary Capability Development and Its Reverse Knowledge Transfer: A Microfoundation Perspective","authors":"Leandro Lima dos Santos, Felipe Mendes Borini, Max von Zedtwitz","doi":"10.1002/kpm.70003","DOIUrl":"https://doi.org/10.1002/kpm.70003","url":null,"abstract":"<p>The international business literature has highlighted the role of subsidiaries in the generation of new knowledge, but we still lack an understanding of the individual-level initiatives that enable the processes of local knowledge acquisition, subsidiary capability development, and reverse knowledge transfer. Thus, including a microfoundation perspective, this research investigates whether the manager's individual absorptive capacity benefits local knowledge acquisition, whether the manager's bricolage behavior influences subsidiary capability development, and whether the local manager's knowledge influence can contribute to the reverse knowledge transfer of the capability developed by the subsidiary. Following a quantitative approach, a model with five hypotheses was tested using the structural equation modeling technique with data collected from 127 subsidiary managers. As a theoretical contribution, this study fills a gap in the literature by focusing on individual-level initiatives that subsidiary managers can have to promote knowledge management in terms of local knowledge acquisition, subsidiary organizational capability development, and reverse knowledge transfer of subsidiary capabilities. As a managerial contribution, a framework is provided to better guide managers regarding their individual roles in the development and knowledge management of organizational capabilities, according to the roles played by the subsidiary for the multinational corporation.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"32 4","pages":"206-222"},"PeriodicalIF":1.7,"publicationDate":"2025-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.70003","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145479987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Effective Use of Enterprise Social Networks for Knowledge Sharing in Organizations 企业社会网络对组织知识共享的有效利用

IF 1.7

Knowledge and Process Management Pub Date : 2025-07-04 DOI: 10.1002/kpm.70002

Naseem J. Rahman, Maduka Subasinghage, Harminder Singh

引用次数: 0