{"title":"Analyzing the Impact of the Knowledge Management Process on the Banking Sector Performance: By Using the Partial Least Square Method","authors":"Khalil M. A. Al-Muayad, Youzhen Chen","doi":"10.1002/kpm.1793","DOIUrl":"https://doi.org/10.1002/kpm.1793","url":null,"abstract":"<div>\u0000 \u0000 <p>The essence of this investigation was to elucidate the impact of knowledge management practices (KMP)—namely knowledge storage (KS), knowledge creation (KC), and knowledge application (KA)—on the performance dynamics of the banking sector in Yemen. Leveraging the partial least squares (PLS) method for analysis, this study scrutinized responses from 380 employees across Yemeni banks, revealing a significant and positive correlation between these knowledge management dimensions and the sector's performance metrics. Key to this study's findings is the assertion that KMP serves as a cornerstone for bolstering efficiency and competitiveness within Yemen's banking institutions. Notably, this research brings to light the pivotal roles played by both human capital and technological advancements in optimizing knowledge management processes. These factors collectively facilitate the sector's adaptability and responsiveness to the ever-evolving financial landscape.</p>\u0000 </div>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"32 1","pages":"16-27"},"PeriodicalIF":3.0,"publicationDate":"2024-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143389109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sikandar Ali Qalati, Kayhan Tajeddini, Thilini Chathurika Gamage
{"title":"How Knowledge Spillover Entrepreneurship Influences the Adoption of Social Media and Customer Relationship Management","authors":"Sikandar Ali Qalati, Kayhan Tajeddini, Thilini Chathurika Gamage","doi":"10.1002/kpm.1792","DOIUrl":"https://doi.org/10.1002/kpm.1792","url":null,"abstract":"<p>Based on the knowledge-based view, this paper investigates how the strategic integration of knowledge spillover through entrepreneurial orientation (EO), adoption of social media (SM) and customer relationship management (CRM), and environmental turbulence collectively manage to enhance firm performance in developing economies. To test these assertions, we surveyed managers from 519 randomly selected firms in China, and data were analyzed using SmartPLS 4.0. The results reflect that knowledge spillover through EO significantly enhances firm performance. In contrast, knowledge spillover through adopting SM mediates the relationship between EO and firm performance, whereas environmental turbulence and CRM moderate the relationship between adopting SM and firm performance. These findings enrich knowledge management literature from theoretical and managerial perspectives.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"32 1","pages":"3-15"},"PeriodicalIF":3.0,"publicationDate":"2024-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1792","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143389451","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Henry Inegbedion, Abiola Asaleye, Ademola Sajuyigbe, Kennedy Ediagbonya, Chinenye Okoye-uzu
{"title":"Unethical favouritism and KH: The mediating role of organisational injustice","authors":"Henry Inegbedion, Abiola Asaleye, Ademola Sajuyigbe, Kennedy Ediagbonya, Chinenye Okoye-uzu","doi":"10.1002/kpm.1788","DOIUrl":"https://doi.org/10.1002/kpm.1788","url":null,"abstract":"<p>This study examined unethical favouritism and knowledge hiding (KH) to ascertain the extent to which unethical favouritism influences KH as well as the extent to which organisational injustice mediates the relationship between unethical favouritism and KH. The study employed a cross-sectional survey design of 305 randomly selected respondents from one public and four private universities in northcentral Nigeria. A structured questionnaire served as the research instrument. The study used the Content validity index and Cronbach alpha to test for the validity and reliability of the questionnaire. Structural equation modelling served as the data analysis technique. The results indicate that unethical favouritism significantly influences KH, and organisational injustice mediates the relationship between unethical favouritism and KH. The point of departure of this study from previous studies is the unveiling of the influence of favouritism on KH through the mediation of organisational injustice, which is a consequence of favouritism.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 4","pages":"371-382"},"PeriodicalIF":3.0,"publicationDate":"2024-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1788","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142573976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The next event will be held with more quality: Identifying and prioritizing barriers to knowledge management in sports events","authors":"Leila Moslehi, Ebrahim Alidoust Ghahfarokhi","doi":"10.1002/kpm.1791","DOIUrl":"https://doi.org/10.1002/kpm.1791","url":null,"abstract":"<p>Effective knowledge management can help in better performance of projects such as sports events, and it can prevent the reinvention of systems, ideas, and also the repetition of errors. However, considering their temporary nature, projects face serious barriers in effective knowledge management. Therefore, the purpose of this research was to identify and prioritize the barriers of knowledge management in sports events. The statistical population included sports managers and also professors who were knowledgeable about the research subject. Barriers to knowledge management in sports events were identified in two steps. In the first step, the literature was reviewed, and then an interview was conducted with the samples, and in this way, three indicators and 19 sub-indices were identified. Next, a questionnaire was designed. After collecting the questionnaires, the barriers were ranked through the process of pairwise comparisons in an analytic hierarchy process. The results showed that the most important barriers to knowledge management in the sports event are managerial barriers, with a relative weight of 0.521; barriers related to human resources, with a relative weight of 0.356; and infrastructural and support barriers, with a relative weight of 0.123. The results showed the importance of managerial barriers in the knowledge management of sports events, which shows the necessity of informing and training managers in this area.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 4","pages":"359-370"},"PeriodicalIF":3.0,"publicationDate":"2024-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142574142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Context-driven implementation strategies: Exploring three approaches to implement a lean capability framework within a global production company","authors":"Sara Linderson","doi":"10.1002/kpm.1790","DOIUrl":"https://doi.org/10.1002/kpm.1790","url":null,"abstract":"<p>This paper explores global implementation of capability building projects as part of an corporate lean programme. The aim is to identify the core parameters in global implementation of complex knowledge in various contexts within the corporation. The empirical research investigates the global implementation of a lean capability project in three regional clusters within a large pharmaceutical multinational production company. The findings indicate that contextual situations in regional clusters, for example, maturity levels, national culture, and previous experiences, influence the design of the implementation approaches embedding knowledge management principles in various ways. Three types of implementation approaches (horizontal, parallel, and delegated) are identified, which highlights the strategically different pathways to realise new frameworks for knowledge management. This study shows how adjustments to contextual situations influence the implementation process and identifies various hallenges with various approaches that may hinder the execution of lean strategy. This paper puts forward five identified implementation parameters that could guide future research and knowledge management practitioners in opex, HR, and learning and development functions.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 4","pages":"345-358"},"PeriodicalIF":3.0,"publicationDate":"2024-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1790","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142573856","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Toward effective KMS measurement: Usage statistics vs. perceived value","authors":"Maayan Nakash","doi":"10.1002/kpm.1789","DOIUrl":"https://doi.org/10.1002/kpm.1789","url":null,"abstract":"<p>This empirical study examines how chief knowledge officers (CKOs) interpret measurements performed in knowledge management systems (KMS) and reflected in business intelligence dashboards. Specifically, it investigates CKOs' perceptions of common KMS indicators and their relationship to knowledge management (KM) success. Adopting a constructivist inductive approach, the study relies on qualitative data from interviews, focus groups, and cyber-ethnography. The findings reveal that usage statistics, like system logins, do not necessarily signify the value of KM initiatives and that organizations avoid linking KMS metrics to business performance. By contributing vital insights to KMS performance literature, we indicate the limitations inherent in current evaluation approaches focused narrowly on usage quantification. Practical implications suggest combining quantitative monitoring of access frequency and patterns with KMS benefits qualitative assessments. Overall, the juxtaposition of usage data against perceived value provides an important perspective on developing more meaningful and effective KMS performance measurements.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 4","pages":"338-344"},"PeriodicalIF":3.0,"publicationDate":"2024-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1789","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142574165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Assessing knowledge management's impact on supply chain performance in a strategic trend","authors":"Fatma Lehyani, Alaeddine Zouari","doi":"10.1002/kpm.1787","DOIUrl":"10.1002/kpm.1787","url":null,"abstract":"<p>Supply chain performance (SCP) is the major factor that helps companies to increase its competitiveness. However, knowledge management (KM) has, in appearance, a direct impact on SCP, but its formalization remains always ambiguous. In fact, this paper aims to determine KM impact on SCP facets (SCPF) through highlighting the relation between KM elements (KME) and SCPF. Proposed approach consists, first, to design a conceptual model identifying the relationship between KME and SCPF. Thereafter, to implement this model, quality function deployment (QFD) house of quality (HOQ) was used. Through the interrelationship matrix, the impact of each KME on whole SCPF can be measured and evaluated, similarly, the impact of whole KME on each SCPF. Finally, based on interviews treated with the managers of SIDILEC international company, a case study was implemented. The results demonstrate that knowledge application, sharing, and capitalization are the most impacting KME on all SCPF. Furthermore, reliability and sustainability are the most impacted SCPF by all KME.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 4","pages":"325-337"},"PeriodicalIF":3.0,"publicationDate":"2024-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141811029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How much is enough? The role of R&D investment in the innovation process","authors":"Desmond Ng, Leonardo Sánchez-Aragón","doi":"10.1002/kpm.1786","DOIUrl":"https://doi.org/10.1002/kpm.1786","url":null,"abstract":"<p>While both production function (PF) and Absorptive Capacity (AC) explanations have played an important role in explaining the relationship between a firm's Research and Development (R&D) and its innovation, each has developed independently of the contributions of the other. The purpose of this study is to theoretically and empirically develop a concept of AC that incorporates the role of diminishing returns and external spillovers (i.e., strategic alliances) into a biotechnology firm's R&D-innovation process. In using count estimations, this study finds that a firm's R&D-innovation process is subject to a nonlinear -U-shaped- learning process and that this process is moderated by its strategic partnerships. The contribution of this study is that it challenges the linearity assumptions and findings of AC research and that it offers a greater openness to PF explanations of the R&D-innovation process.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 4","pages":"309-324"},"PeriodicalIF":3.0,"publicationDate":"2024-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1786","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142574169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
John M. Dickens, Hasan Uvet, Jason R. Anderson, Sergey Y. Ponomarov, David R. Nowicki
{"title":"An empirical examination on firm innovativeness and supply chain resilience: The role of information sharing from a dynamic capabilities view","authors":"John M. Dickens, Hasan Uvet, Jason R. Anderson, Sergey Y. Ponomarov, David R. Nowicki","doi":"10.1002/kpm.1785","DOIUrl":"10.1002/kpm.1785","url":null,"abstract":"<p>Supply chain disruptions present an existential threat to firms in today's highly competitive global economy. To appropriately thwart and mitigate this threat, firms must innovate capabilities that enhance and properly balance investments in their supply chain resilience posture. This study investigates the importance of information sharing and its interactive influence on firm innovativeness and resilience. This study uses a survey and partial least squares multigroup analysis to empirically test a theoretical model grounded in dynamic capabilities theory. Contributions from this study highlight that regardless of firm size, firm innovativeness is a significant antecedent to supply chain resilience. Key findings show that small firms use information sharing, whereas large firms do not, with their suppliers to accelerate innovation efforts in developing supply chain resilience capabilities. This study extends knowledge in the field by providing insights enabling large firms to improve their information sharing efforts to enhance innovation activities.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 4","pages":"295-308"},"PeriodicalIF":3.0,"publicationDate":"2024-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141273993","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Knowledge management implementation: A systematic literature review","authors":"Jader Luiz Henz, Mírian Oliveira","doi":"10.1002/kpm.1780","DOIUrl":"10.1002/kpm.1780","url":null,"abstract":"<p>For many organizations, implementing knowledge management (KM) is a challenge. With the aim of deriving insights for guiding future research in KM implementation, this systematic literature review, conducted on October 28, 2023, using the Scopus and Web of Science databases, examined 174 articles from 108 journals. The search, employing the terms ((framework or “maturity model” or implementation) and “knowledge management”), disregarded time constraints. The information extracted included journal details, authors, authors' countries, number of authors, research method, objectives, dimensions of frameworks or maturity models, and suggestions for future research. Descriptive statistics and content analysis were applied to the collected data, revealing that the 174 articles involved 432 authors and were distributed across 108 journals. Key findings indicate: (a) a need for more research into strategies, practices, and technology for aiding KM implementation and evaluation; and (b) the potential for testing models and frameworks in diverse contexts (country, sector, and size). In response to the analysis, a KM implementation roadmap was formulated, encompassing five stages: diagnosis, design, implementation, implementation improvement, and evaluation. This study enhances academic understanding by highlighting pertinent topics in KM implementation and identifying avenues for further investigation.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 4","pages":"284-294"},"PeriodicalIF":3.0,"publicationDate":"2024-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140984339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}