Knowledge and Process Management最新文献

{"title":"Knowledge management in the care for people with intellectual disabilities during the COVID-19 pandemic","authors":"M. E. Nägele,&nbsp;K. E. Bevelander,&nbsp;H. L. G. R. Nies,&nbsp;P. J. C. M. Embregts,&nbsp;N. Biervliet,&nbsp;G. L. Leusink,&nbsp;J. Naaldenberg","doi":"10.1002/kpm.1776","DOIUrl":"10.1002/kpm.1776","url":null,"abstract":"<p>The study aimed to gain insight into knowledge management in the intellectual disabilities (ID) care sector during the COVID-19 pandemic. We explored and described how knowledge producers, intermediaries, and knowledge users experienced knowledge management during this crisis situation, the responses to the specific knowledge needs in the ID-care sector, and changes in roles and collaboration during this period. Twenty-five individual in-depth semi-structured interviews were conducted with knowledge producers, intermediaries, and knowledge users in the Dutch ID-care sector. An inductive thematic analysis was conducted. Three key themes were identified: (1) knowledge needs during the COVID-19 pandemic, (2) experiences with knowledge management, and (3) roles and collaboration in knowledge management. There was an urgent need for specific ID-related knowledge and how to translate available evidence for the general population into ID-care settings. In knowledge management, the focus was on knowledge production and exchange, with validation and application receiving less attention. Within stakeholder groups, collaboration and knowledge exchange were intensified by existing or new knowledge infrastructures. Between stakeholder groups, knowledge producers and users created short lines to exchange needs and produce knowledge. This paper provides unique insights into knowledge management in the Dutch ID-care sector during the COVID-19 pandemic. Implications are discussed to improve future knowledge management processes. Support with knowledge validation and local knowledge infrastructures (complementary to centralized national knowledge infrastructures) help to assess the reliability and usefulness of knowledge and improve its use in practice during future pandemic-related crisis situations.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 3","pages":"242-260"},"PeriodicalIF":3.0,"publicationDate":"2024-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1776","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140698581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Human resource practices, organizational commitment, and knowledge-sharing intention: An empirical evidence from a cultural perspective","authors":"Ume Rubaca,&nbsp;Malik Mamoon Munir,&nbsp;Malik Haroon Munir,&nbsp;Bakhtawar Munir","doi":"10.1002/kpm.1778","DOIUrl":"10.1002/kpm.1778","url":null,"abstract":"<p>The study investigated the impact of high-involvement work systems (HIWS) on knowledge-sharing intention (KSI) through the mediation of organizational commitment (OC) and the moderation of workplace allocentrism, particularly in the manufacturing units of small and medium enterprises operating in Pakistan. Data collection involved 328 workers, utilizing self-administered structured questionnaires translated into Urdu to ensure understanding and inclusivity. SmartPLS software was used to analyze data using the structural equation modeling technique for the examination of complex relationships between multiple variables simultaneously. The findings suggest that the association between HIWS and KSI strengthens among the individuals high in workplace allocentrism and that cultural factors play a significant role in shaping how employees respond to HIWS and engage in knowledge-sharing behaviors. The study highlights the importance of considering cultural factors in organizational practices and strategies, thus providing novel insights for entrepreneurs to enhance the performance, innovation, and competitiveness of their enterprises through a knowledge-sharing culture. Overall, study offers valuable contributions to both academia and practice by shedding light on the intricate relationships between HIWS, KSI, OC, and workplace allocentrism.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 3","pages":"230-241"},"PeriodicalIF":3.0,"publicationDate":"2024-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140712123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A framework on interplay of knowledge types and dimensions in pandemics – Example of COVID-19","authors":"Nakul Parameswar,&nbsp;Krishna Venkitachalam","doi":"10.1002/kpm.1775","DOIUrl":"10.1002/kpm.1775","url":null,"abstract":"<p>Recent literature has documented numerous knowledge management (KM) policy frameworks and models utilised for managing pandemics such as COVID-19. Perhaps the major focus of existing scholarly work is on the role and relevance of healthcare KM in the COVID-19 crisis compared to the understanding of healthcare knowledge dimensions and knowledge types in pandemic management and control. Considering the complexities of COVID-19, we attempt to address a literature gap in the management knowledge of pandemics as the study problem in this paper. The paper proposes a framework to analyse the interplay between the dimensions and knowledge types and its application benefits using the example of COVID-19 management in the state of Kerala. Considering the disparities in how the pandemic was managed globally, we use the Kerala case to illuminate the different interactions between the three types and four dimensions of knowledge for pandemic management. Future studies may explore the extension and testing of the proposed interplay framework in other contexts.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 3","pages":"221-229"},"PeriodicalIF":3.0,"publicationDate":"2024-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140375078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enabling knowledge sharing in a production context in China","authors":"Jorge Muniz Jr,&nbsp;Vagner Batista Ribeiro,&nbsp;Jacky Fok Loi Hong,&nbsp;Daniel Wintersberger,&nbsp;Valerio Antonio Pamplona Salomon","doi":"10.1002/kpm.1774","DOIUrl":"https://doi.org/10.1002/kpm.1774","url":null,"abstract":"<p>There is limited research on the cultural influence on knowledge sharing in production contexts. In view of the gap in literature, this study draws on a multi-criteria decision-making approach, the analytic hierarchy process (AHP), to identify and rank different enabling factors of knowledge sharing in the workplace of a Chinese electronics plant on the basis of the relative importance ascribed to them by operators, leaders, and managers. The fieldwork research was conducted in a Chinese electronic plant, considering the judgment of 121 operators (blue-collar workers), 56 production leaders, and 9 managers selected by convenience. The findings reinforce the understanding about the importance of integrating factors related to people, process, and knowledge to enable knowledge management in different cultural contexts, which may support managers' needs for lessons learned from other organizations in the areas of knowledge management, organizational learning, and process management.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 3","pages":"207-220"},"PeriodicalIF":3.0,"publicationDate":"2024-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141967152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge as a capability to make decisions: Experiences with a virtual support context","authors":"Hannu Kivijärvi","doi":"10.1002/kpm.1773","DOIUrl":"10.1002/kpm.1773","url":null,"abstract":"<p>Human decision making is an act or process that is based on explicit or tacit knowledge, and can be supported in a limitless number of ways. Knowledge is a broad and delicate concept, rich in nuance, a concept that has been interpreted, understood, and categorized in different ways. Even if it may be true that “all knowing is personal knowing,” all knowledge is not inevitably personal knowledge. Organizations have a common capability to act (i.e., knowledge capacity or intellectual capital), the lack of which would inevitably prevent organizational action and would lead to unpredictability, disorder and chaos. Hence, the conversion of personal knowledge to organizational usage has become an important and justified stream of research. However, there are serious conceptual barriers to deriving organizational knowledge directly from personal knowledge. Although the term “conversion” is partly misleading, it is used here in the absence of a better alternative to describe a type of knowledge generation process in which one kind of knowledge is used to create another kind of knowledge. In this paper, we define knowledge as the individual or organizational capability to make decisions. We show that the ability to make decisions is determined not only by the personal dimension but also by the social and material dimensions; knowledge is a triangular model that combines these three worlds. In order to explore and manage the resource of knowledge more effectively in organizational contexts, the key question involves how to support and stimulate the deployment of personal knowledge for common usage in organizational decision making. The contributions of this paper are firstly the provision of a theoretical basis for a virtual support context, and secondly a description of an experience with a concrete virtual context that supports and stimulates the conversion of personal knowledge into strategic, organizational decisions. The support system developed here provides a set of virtual conditions that can be used to exercise organizational skills and capabilities for effective decision making.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 3","pages":"185-206"},"PeriodicalIF":3.0,"publicationDate":"2024-02-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1773","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140408908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The interaction between organizational communication and knowledge management: A systematic literature review","authors":"Daniela Firmino Cidade,&nbsp;Mírian Oliveira","doi":"10.1002/kpm.1770","DOIUrl":"10.1002/kpm.1770","url":null,"abstract":"<p>The advance of digital technology has made it easier for organizations to connect with their stakeholders and increased the importance of communication departments, which are responsible for managing the knowledge held by the organization. This systematic review aims to explore how organizational communication (OC) and knowledge management (KM) intersect. In this research, a systematic literature review was conducted according to the PRISMA recommendations. The collected data underwent content analysis using open and axial coding. The indicators show that internal communication and knowledge sharing (KS) processes are the most frequently studied areas in relation to the interaction between OC and KM. However, a few studies have explored any other processes, highlighting the need for more research in this area. The few studies that examine the interaction between KM and OC tend to focus solely on KS within companies. However, this study reveals the potential for KS to be applied to the communication and relationships between organizations and their stakeholders.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 2","pages":"157-168"},"PeriodicalIF":3.7,"publicationDate":"2023-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139006707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of perceived overqualification on knowledge hiding and service delivery performance: The moderating role of occupational instrumentality","authors":"Bashar Khaled Anayzan Almagharbeh,&nbsp;Salima Hamouche,&nbsp;Mohamed Dawood Shamout","doi":"10.1002/kpm.1772","DOIUrl":"10.1002/kpm.1772","url":null,"abstract":"<p>The problem of perceived overqualification (POQ) and the importance of occupational instrumentality have been acknowledged in the literature. Drawing on equity theory, we built a model that explains how and why occupational instrumentality moderates the mediatory role of knowledge hiding on the relationship between POQ and service delivery performance in the tourism and hospitality industry. Underlying this model is the notion that employees' POQ is the cause of knowledge hiding and poor service delivery performance and occupational instrumentality is the diffuser in the tourism and hospitality context. Data were obtained from employees in the aviation sector and analyzed with the PLS-SEM technique. The findings indicate that POQ directly influences employees' knowledge hiding behavior, but this behavior does not significantly impact their service delivery performance. Knowledge hiding does not act as a mediating factor between POQ and service delivery performance. In other words, knowledge hiding does not explain the link between feeling overqualified and poor service delivery performance. Interestingly, it was observed that the effect of POQ on knowledge hiding is stronger when employees have a strong sense of occupational instrumentality. This suggests that even when employees value the contributions of their current role to their future occupation and career, they are still inclined to resort to knowledge hiding as a response to POQ. Our study results extend theorizing on the themes of interest and offer valuable practical insights.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 2","pages":"169-179"},"PeriodicalIF":3.7,"publicationDate":"2023-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139006932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Retraction: Prerequisites for implementation of the public administration reform strategy in Ukrainian civil service","authors":"","doi":"10.1002/kpm.1771","DOIUrl":"https://doi.org/10.1002/kpm.1771","url":null,"abstract":"<p> <span>Khadzhyradieva, S.K.</span>, <span>Slukhai, S.V.</span>, <span>Vasylieva, O.I.</span>, <span>Klochko, A.A.</span>, <span>Pashkova, A.G.</span> (<span>2021</span>). <span>Prerequisites for implementation of the public administration reform strategy in Ukrainian civil service</span>. <i>Knowledge and Process Management</i>, <span>28</span>(<span>3</span>), <span>295</span>-<span>301</span>. https://doi.org/10.1002/kpm.1676</p><p>The above article published online on 27 May 2021 in Wiley Online Library (wileyonlinelibrary.com), has been retracted by agreement between the Editor, Anthony Wensley, and John Wiley and Sons Ltd. The retraction has been agreed following concerns regarding manipulation of the peer review and publishing process. Concerns were originally raised by a third party. Further investigation by the publisher has found manipulation of the peer review process. As a result, the conclusions reported in the article are not considered reliable.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 1","pages":"81"},"PeriodicalIF":3.7,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1771","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139676800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge sharing and knowledge protection: An investigation of interorganizational collaboration in China","authors":"Chao Song,&nbsp;Kaidong Yu","doi":"10.1002/kpm.1769","DOIUrl":"10.1002/kpm.1769","url":null,"abstract":"<p>The effective management of knowledge sharing and protection poses a critical challenge for enterprises engaged in interorganizational collaboration. Prior research has indicated that knowledge sharing and protection are often viewed as incompatible or even contradictory organizational behaviors. This study presents a more comprehensive theoretical framework that takes into account both knowledge sharing and protection. To investigate the relationships between influential antecedent factors and collaborative performance outcomes, we conducted a survey involving 247 knowledge-intensive manufacturing companies in China. The study contributes to the field by developing a conceptual model for understanding knowledge sharing and protection, and it also provides practical value through the introduction of “Knowledge Sharing and Protection Guidelines.” These guidelines are designed to assist enterprises in enhancing their individual performance, expanding their market share, and bolstering their competitiveness. Simultaneously, they aim to foster innovation and create market advantages for all stakeholders engaged in interorganizational collaboration, ultimately leading to improvement in overall performance.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 2","pages":"140-156"},"PeriodicalIF":3.7,"publicationDate":"2023-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135868946","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining intellectual capital and knowledge absorptive capacity for high innovative performance","authors":"Syed Saad Ahmed,&nbsp;Jia Guozhu,&nbsp;Muhammad Mumtaz Khan","doi":"10.1002/kpm.1768","DOIUrl":"10.1002/kpm.1768","url":null,"abstract":"<p>In the contemporaneous business environment, intangible assets and capabilities are building blocks of an organization's innovative performance. Despite the rising importance of absorptive capacity in knowledge management and innovation literature, there has been limited focus on its dimensions, such as knowledge acquisition, assimilation, and transformation, particularly in relation to intellectual capital (IC) and innovative performance. This research unravels the mediating role played by the dimensions of absorptive capacity in connecting IC to innovative performance. This research offers a novel combination of individual mediation effects of absorptive capacity components on the relationship between IC and innovative performance. Data for this cross-sectional research were gathered from 295 organizations through a Likert scale questionnaire. This research employs partial least square-structural equation modeling to analyze the individual mediating pathways of absorptive capacity. This study shows that knowledge acquisition adversely influences the relationship between IC and innovative performance, which challenges conventional wisdom. Conversely, all other mediation paths, including knowledge assimilation, transformation, and exploitation, exhibit a positive influence on innovative performance. Furthermore, this study also offers valuable managerial implications and suggests potential areas for future research.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 2","pages":"128-139"},"PeriodicalIF":3.7,"publicationDate":"2023-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135973830","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}