Effective Knowledge Management and Organizational Performance: Influence on Effective Response of Hospitals to COVID-19

IF 3 Q2 MANAGEMENT
Gleison Lopes Fonseca, Pedro Fernandes da Anunciação, Antonio Juan Briones Peñalver
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Abstract

This study aims to analyze the influence of effective knowledge management and organizational performance on the effectiveness of hospitals' responses to COVID-19. Knowledge management is considered a fundamental resource for achieving improvement in health organizations' performance. Supported by this theoretical lens, this paper analyzes the relationship between the effectiveness of responding to crises and organizational performance. Data were collected through research sent to physicians and nurses who worked in hospitals in Brazil and Portugal. We sent the survey using a professional social network, and we have received 248 valid responses. The PLS-SEM analysis technique was used to test hypotheses. The results showed that there is a positive correlation between effective knowledge management and organizational performance with the effective response to COVID-19. In addition, the results suggest the need to develop internal programs to increment knowledge transfers among their professionals. As practical implications, our research validates the relationships between effective knowledge management, organizational performance, and hospital response effectiveness, as well as the importance of effective knowledge management for pandemic management. As originality, this work provides hospitals and other healthcare organizations with a direction to manage key resources to improve their effectiveness response to new disease outbreaks.

有效的知识管理与组织绩效:对医院有效应对COVID-19的影响
本研究旨在分析有效的知识管理和组织绩效对医院应对COVID-19有效性的影响。知识管理被认为是改善卫生组织绩效的基本资源。在这一理论视角的支持下,本文分析了危机应对有效性与组织绩效之间的关系。数据是通过向在巴西和葡萄牙医院工作的医生和护士发送的研究收集的。我们通过专业的社交网络发送了调查问卷,收到了248份有效回复。采用PLS-SEM分析技术对假设进行检验。结果表明,有效的知识管理和组织绩效与有效应对COVID-19呈正相关。此外,研究结果显示,企业有必要制定内部计划,以增加专业人员之间的知识转移。作为实际意义,我们的研究验证了有效的知识管理、组织绩效和医院应对效率之间的关系,以及有效的知识管理对大流行管理的重要性。作为原创性,这项工作为医院和其他医疗保健组织提供了管理关键资源的方向,以提高其对新疾病爆发的有效反应。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.10
自引率
16.20%
发文量
41
期刊介绍: Knowledge and Process Management aims to provide essential information to executives responsible for driving performance improvement in their business or for introducing new ideas to business through thought leadership. The journal meets executives" needs for practical information on the lessons learned from other organizations in the areas of: - knowledge management - organizational learning - core competences - process management
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