Knowledge and Process Management最新文献_第9页

Knowledge management and knowledge security—Building an integrated framework in the light of COVID-19 知识管理与知识安全——构建新冠肺炎疫情下的一体化框架

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-29 DOI: 10.1002/kpm.1707

Malgorzata Zieba, Ivano Bongiovanni

{"title":"Knowledge management and knowledge security—Building an integrated framework in the light of COVID-19","authors":"Malgorzata Zieba, Ivano Bongiovanni","doi":"10.1002/kpm.1707","DOIUrl":"10.1002/kpm.1707","url":null,"abstract":"This paper presents a framework of knowledge risk management in the face of the COVID-19 crisis, derived from the literature on knowledge management, knowledge security, and COVID-19. So far, both researchers and practitioners have focused on knowledge as an asset and their efforts have been aimed at the implementation of knowledge management in various organizational contexts. However, with increasing threats related to cyberattacks or hazards associated with knowledge loss (as magnified by the COVID-19 crisis), there is a growing need to account for knowledge-related risks. In this conceptual paper, we integrate the contributions from the knowledge management and knowledge security fields, together with research on COVID-19 to help organizations protect the knowledge they create, store and share. Based on a structured literature review, our investigation provides researchers and managers with a framework for securely handling organizational knowledge in a critical situation. Our framework revolves around two foci: one the one hand, building appropriate knowledge risk measures and controls; on the other hand, holistically tackling knowledge risks as part of knowledge management activities.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 2","pages":"121-131"},"PeriodicalIF":3.7,"publicationDate":"2022-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1707","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46964010","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Successfully sharing knowledge: Empirical evidence on the influence of managerial factors 成功分享知识:管理因素影响的经验证据

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-28 DOI: 10.1002/kpm.1703

Tim M. Jackson, Jun Shen, Sasha Nikolic

引用次数: 0

COVID-19 pandemic influence on organizational knowledge management systems and practices: Insights from an Indian engineering services organization 2019冠状病毒病对组织知识管理系统和实践的影响：来自印度工程服务组织的见解

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-28 DOI: 10.1002/kpm.1711

Shantanu Apte, Abhijeet Lele, Atul Choudhari

{"title":"COVID-19 pandemic influence on organizational knowledge management systems and practices: Insights from an Indian engineering services organization","authors":"Shantanu Apte, Abhijeet Lele, Atul Choudhari","doi":"10.1002/kpm.1711","DOIUrl":"10.1002/kpm.1711","url":null,"abstract":"COVID-19 pandemic unleashed uncertainties around the world. Organizations scrambled to ensure business continuity. COVID-19 pandemic was unprecedented as disruptions were far beyond business continuity scenarios planning with respect to severities, timelines, and geographies. Initially, business disruptions were assumed to last just for a few days or weeks at a local governing region, county, or state level. However, the pandemic lasted much longer and sustained efforts were needed to stay compliant with ever-evolving and changing local, state, federal, and international guidelines, rules, and regulations. Prolonged work from home became an unavoidable and only way to ensure business continuity for many service-oriented organizations. Organizations not only tried to leverage existing knowledge management (KM) practices but also were compelled to critically relook at the efficacy and effectiveness of KM practices. Organizational KM systems and practices (OKMSP) in a typical Indian engineering consulting and design organization were studied. The changes in employee perceptions about OKMSP during the pandemic period were captured and critically analyzed. The study evaluated employee perceptions related to four critical aspects of OKMSP namely, KM processes, usage of KM tools, KM effectiveness, and KM culture. Lack of face-to-face meetings during the COVID-19 period made an important change in the way of working. This paper captures COVID-19 pandemic-induced changes and provides pointers to further research opportunities in the field of OKMSP. The study highlights the need for robust knowledge management systems to face pandemic-induced disruptions.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"254-266"},"PeriodicalIF":3.7,"publicationDate":"2022-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1711","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45983089","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

The changing nature of the business processes in the knowledge economy – Action research 知识经济中业务流程性质的变化——行动研究

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-25 DOI: 10.1002/kpm.1709

Marek Szelągowski, Justyna Berniak-Woźny

{"title":"The changing nature of the business processes in the knowledge economy – Action research","authors":"Marek Szelągowski, Justyna Berniak-Woźny","doi":"10.1002/kpm.1709","DOIUrl":"10.1002/kpm.1709","url":null,"abstract":"The aim of the paper is to propose the authors' business process nature assessment method and to indicate how to use the data provided by it as guidance for implementing and developing business process management (BPM) in organisations operating in the present complex and dynamic knowledge economy (KE). The study is based on the existing research literature relating to BPM and knowledge management (KM), and thus investigating how the evolving KE affects the nature of business processes and thus the whole BPM ecosystem. The empirical section of the paper employs action research methodology. The data was collected through internal documentation analysis, interviews, workshops (focus groups), process modelling and, observation during workshops. This part of the study confirmed that the use of the proposed method allows for the diagnosis of the nature of business processes in the organisation, including the identification of the nature of the key processes and their characteristics, which allows selection of the optimal BPM implementation methodology. At the same time, the use of action research allows for efficient communication between management and the team implementing BPM, which has been shown to be a necessary condition for the successful implementation of BPM.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 2","pages":"162-175"},"PeriodicalIF":3.7,"publicationDate":"2022-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41862375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

The sociocultural barriers of work-from-home arrangement due to COVID-19 pandemic in Asia: Implications and future implementation 亚洲COVID-19大流行导致的在家工作安排的社会文化障碍:影响和未来实施

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-14 DOI: 10.1002/kpm.1708

Karel Karsten Himawan, Jessica Helmi, Jappy P. Fanggidae

{"title":"The sociocultural barriers of work-from-home arrangement due to COVID-19 pandemic in Asia: Implications and future implementation","authors":"Karel Karsten Himawan, Jessica Helmi, Jappy P. Fanggidae","doi":"10.1002/kpm.1708","DOIUrl":"10.1002/kpm.1708","url":null,"abstract":"The rapidly escalating COVID-19 pandemic entails many unprecedented life circumstances, including in the way people work. The social distancing policy has forced companies to adopt work-from-home (WFH) arrangement to maintain business sustainability amidst both health and economic crises. While in many developed countries, WFH arrangement has been a common practice, this is not the case in some Asian countries, particularly in countries where high power distance emphasising heightened supervision and punishment among workers are still a preferred managerial style, such as Indonesia, China, India, and Thailand. While acknowledging that WFH is considered as beyond an option in this pandemic period, this commentary paper, built on existing literature presented in the narrative fashion, aims to critically identify key barriers of WFH implementation in some Asian countries, particularly in autocratic societies, using both theoretical and contextual approaches. The paper concludes by discussing recommendation for future studies and proposing strategic implications for companies and workers to effectively adopt WFH arrangement, especially in societies where WFH is still a new practice or is involuntarily held.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 2","pages":"185-193"},"PeriodicalIF":3.7,"publicationDate":"2022-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1708","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48687218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 17

Managing COVID-19-related knowledge: A smart cities perspective 管理COVID - 19相关知识:智慧城市视角

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-14 DOI: 10.1002/kpm.1706

Wala Abdalla, Suresh Renukappa, Subashini Suresh

{"title":"Managing COVID-19-related knowledge: A smart cities perspective","authors":"Wala Abdalla, Suresh Renukappa, Subashini Suresh","doi":"10.1002/kpm.1706","DOIUrl":"10.1002/kpm.1706","url":null,"abstract":"Effective management of coronavirus disease 2019 (COVID-19) and the urgent need to improve epidemic prevention require rapid response and immediate solutions, deploying appropriate knowledge management procedures and facilitating effective decision-making and managerial efforts. The increased adoption of smart cities (SC) technologies offers various technologies that can support knowledge capturing, acquisition, sharing, and transferring. However, knowledge management practitioners and decision-makers face various challenges to manage huge data generated from the various SC platforms. Managing COVID-19-related knowledge necessitates filtering, cleaning, keeping, and sharing only useful data. Therefore, the aim of this paper is to investigate managing knowledge related to COVID-19 from a SC perspective. The methodological approach for this study is a systematic literature review. The findings indicate that SC technologies, through the advanced deployment of information communications technology (ICT) applications, have a crucial role in knowledge capturing and sharing. Smart cities strategies enable knowledge extraction through facilitating data collection and analysis over various disparate databases, as well as facilitating quick and accurate handling and analysis of huge and unpredicted amount of data. Managing knowledge related to COVID-19 pandemic has the potential to improve the planning, treatment and controlling the pandemic, enhance decision-making, and enable disaster management. However, the managing of a huge amount of complex, unstructured data and information remains a big challenge for COVID-19 knowledge management (KM) initiatives. The paper proposes a conceptual model and illustrates the various components and links between SC strategies, KM and COVID-19, and how this can inform, facilitate, and enhance decision-making to take steps for the path of recovery.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 1","pages":"87-109"},"PeriodicalIF":3.7,"publicationDate":"2022-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1706","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48881676","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Does generational thinking create differences in knowledge sharing and ICT preferences? 代际思维是否造成了知识共享和信息通信技术偏好的差异?

IF 3.7

Knowledge and Process Management Pub Date : 2022-02-22 DOI: 10.1002/kpm.1704

Catalin Bidian, M. Max Evans, Ilja Frissen

{"title":"Does generational thinking create differences in knowledge sharing and ICT preferences?","authors":"Catalin Bidian, M. Max Evans, Ilja Frissen","doi":"10.1002/kpm.1704","DOIUrl":"10.1002/kpm.1704","url":null,"abstract":"Organizational strategies around employee retirement are often cast in generational terms (i.e., as knowledge transferred between older and younger generations). Within this context, research suggests generational differences in knowledge sharing preferences and in supporting information and communication technology (ICT) preferences. At the same time, others argue that the concept of generations is a myth, or a stereotype-driven perception. Therefore, the objectives of this study were (1) to examine whether there are generational differences in knowledge sharing and ICT preferences and (2) to examine whether perceptions of younger and older generations' preferences match their actual preferences. Data were collected from 138 survey participants (Baby Boomers, Generation Xers, and Millennials) and analyzed using ANOVAs, effect sizes, and confidence intervals. Additionally, 13 interviews were conducted with Baby Boomers and analyzed using content and narrative analyses. Findings showed no reliable differences between the three generations' preferences for knowledge sharing modalities (i.e., in writing and verbally) and methods (i.e., in person and through various ICTs). The most preferred methods were email, in-person, telephony, and instant messaging. Most interestingly, while all generations had an accurate perception of Millennials' sharing preferences, they all demonstrated a distorted perception of Baby Boomers' preferences. Moreover, the broader the generation gap, the greater the discrepancy in perception. These findings support the postulation that generational differences may be a matter of perception rather than actuality. The most significant implication for research and practice is to retire generational thinking and to propose several alternative organizational strategies in managing knowledge continuity.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"318-332"},"PeriodicalIF":3.7,"publicationDate":"2022-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41722049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The onlinezation influence on knowledge sharing for corporate innovation during the CoViD crisis 新冠疫情下网络化对企业创新知识共享的影响

IF 3.7

Knowledge and Process Management Pub Date : 2022-02-01 DOI: 10.1002/kpm.1705

Evgeny Yu. Blagov, Amitabh Anand

引用次数: 3

At the mercy of our emotions? A multi-dimensional analysis of emotions in knowledge management research 受我们情绪的摆布?知识管理研究中情绪的多维分析

IF 3.7

Knowledge and Process Management Pub Date : 2022-01-30 DOI: 10.1002/kpm.1701

Olivia Hornung, Stefan Smolnik

{"title":"At the mercy of our emotions? A multi-dimensional analysis of emotions in knowledge management research","authors":"Olivia Hornung, Stefan Smolnik","doi":"10.1002/kpm.1701","DOIUrl":"10.1002/kpm.1701","url":null,"abstract":"Emotions are deeply rooted in the human mind and vital to many knowledge processes, such as knowledge creation and knowledge sharing. Nonetheless, the knowledge management (KM) discipline largely approaches KM from a rational rather than an emotional standpoint. Therefore, starting with a broad view on emotions in general as well as several discrete emotions, our paper presents a structured review of existing evidence on emotions and their role in KM research. We use a structured literature review approach to examine research on emotions as a general concept as well as several discrete emotions in KM research. We recognize and incorporate an integrative emotions-in-KM framework, dividing KM into enablers, processes, and intermediary outcomes as well as organizational performance, and connected emotions with each of these parts. After identifying 72 relevant research publications, we analyze and assign these publications to our initially developed integrative review framework. We present several research opportunities to inspire and encourage further research on emotions in KM. Our analysis reveals a strong focus on empirical approaches; we suggest future research employs further qualitative research to incorporate profound theories and models for further exploring emotions in KM. Furthermore, emotions as the intermediary outcome or during knowledge creation and knowledge use could be investigated in further research endeavors. By showing in which KM contexts and processes emotions are displayed, organizations can draw conclusions to trigger positive emotions for better KM as well as reducing barriers caused by emotions.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 2","pages":"109-120"},"PeriodicalIF":3.7,"publicationDate":"2022-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1701","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49529327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Embeddedness of individual expertise in professional business service relationships 个人专业知识在专业业务服务关系中的嵌入性

IF 3.7

Knowledge and Process Management Pub Date : 2022-01-20 DOI: 10.1002/kpm.1702

Satu Nätti, Pauliina Ulkuniemi

{"title":"Embeddedness of individual expertise in professional business service relationships","authors":"Satu Nätti, Pauliina Ulkuniemi","doi":"10.1002/kpm.1702","DOIUrl":"10.1002/kpm.1702","url":null,"abstract":"The study aims to create an understanding of the embeddedness of individual expertise in the customer relationships of professional business service firms. A theoretical pre-understanding based on discussions of professional service business relationships in general and the role of individual experts in customer relationships, in particular, is assessed through a case study of a professional business services provider and four customer organizations. The study suggests that the embeddedness of individual expertise within professional services in business relationships manifest itself in four ways: (1) expertise embedded in knowledge of the service context, (2) expertise that can be transferred between organizational contexts, (3) expertise embedded in personal relationships, and (4) expertise embedded in the personal interactions that enable knowledge-sharing. Each has implications for various activities performed by the parties and relationship management practices, which are also scrutinized in the present study. Also, the adoption of a new concept of personified service in business relationships is put forward. The study highlights that the reliance on personal expertise is not only a challenge for relationship management, as often suggested, but can also generate effectiveness in both customer and supplier relationship management.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 1","pages":"79-91"},"PeriodicalIF":3.7,"publicationDate":"2022-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1702","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47269128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3