Knowledge and Process Management最新文献_第9页

The sociocultural barriers of work-from-home arrangement due to COVID-19 pandemic in Asia: Implications and future implementation 亚洲COVID-19大流行导致的在家工作安排的社会文化障碍:影响和未来实施

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-14 DOI: 10.1002/kpm.1708

Karel Karsten Himawan, Jessica Helmi, Jappy P. Fanggidae

{"title":"The sociocultural barriers of work-from-home arrangement due to COVID-19 pandemic in Asia: Implications and future implementation","authors":"Karel Karsten Himawan, Jessica Helmi, Jappy P. Fanggidae","doi":"10.1002/kpm.1708","DOIUrl":"10.1002/kpm.1708","url":null,"abstract":"The rapidly escalating COVID-19 pandemic entails many unprecedented life circumstances, including in the way people work. The social distancing policy has forced companies to adopt work-from-home (WFH) arrangement to maintain business sustainability amidst both health and economic crises. While in many developed countries, WFH arrangement has been a common practice, this is not the case in some Asian countries, particularly in countries where high power distance emphasising heightened supervision and punishment among workers are still a preferred managerial style, such as Indonesia, China, India, and Thailand. While acknowledging that WFH is considered as beyond an option in this pandemic period, this commentary paper, built on existing literature presented in the narrative fashion, aims to critically identify key barriers of WFH implementation in some Asian countries, particularly in autocratic societies, using both theoretical and contextual approaches. The paper concludes by discussing recommendation for future studies and proposing strategic implications for companies and workers to effectively adopt WFH arrangement, especially in societies where WFH is still a new practice or is involuntarily held.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 2","pages":"185-193"},"PeriodicalIF":3.7,"publicationDate":"2022-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1708","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48687218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 17

Managing COVID-19-related knowledge: A smart cities perspective 管理COVID - 19相关知识:智慧城市视角

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-14 DOI: 10.1002/kpm.1706

Wala Abdalla, Suresh Renukappa, Subashini Suresh

{"title":"Managing COVID-19-related knowledge: A smart cities perspective","authors":"Wala Abdalla, Suresh Renukappa, Subashini Suresh","doi":"10.1002/kpm.1706","DOIUrl":"10.1002/kpm.1706","url":null,"abstract":"Effective management of coronavirus disease 2019 (COVID-19) and the urgent need to improve epidemic prevention require rapid response and immediate solutions, deploying appropriate knowledge management procedures and facilitating effective decision-making and managerial efforts. The increased adoption of smart cities (SC) technologies offers various technologies that can support knowledge capturing, acquisition, sharing, and transferring. However, knowledge management practitioners and decision-makers face various challenges to manage huge data generated from the various SC platforms. Managing COVID-19-related knowledge necessitates filtering, cleaning, keeping, and sharing only useful data. Therefore, the aim of this paper is to investigate managing knowledge related to COVID-19 from a SC perspective. The methodological approach for this study is a systematic literature review. The findings indicate that SC technologies, through the advanced deployment of information communications technology (ICT) applications, have a crucial role in knowledge capturing and sharing. Smart cities strategies enable knowledge extraction through facilitating data collection and analysis over various disparate databases, as well as facilitating quick and accurate handling and analysis of huge and unpredicted amount of data. Managing knowledge related to COVID-19 pandemic has the potential to improve the planning, treatment and controlling the pandemic, enhance decision-making, and enable disaster management. However, the managing of a huge amount of complex, unstructured data and information remains a big challenge for COVID-19 knowledge management (KM) initiatives. The paper proposes a conceptual model and illustrates the various components and links between SC strategies, KM and COVID-19, and how this can inform, facilitate, and enhance decision-making to take steps for the path of recovery.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 1","pages":"87-109"},"PeriodicalIF":3.7,"publicationDate":"2022-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1706","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48881676","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Does generational thinking create differences in knowledge sharing and ICT preferences? 代际思维是否造成了知识共享和信息通信技术偏好的差异?

IF 3.7

Knowledge and Process Management Pub Date : 2022-02-22 DOI: 10.1002/kpm.1704

Catalin Bidian, M. Max Evans, Ilja Frissen

{"title":"Does generational thinking create differences in knowledge sharing and ICT preferences?","authors":"Catalin Bidian, M. Max Evans, Ilja Frissen","doi":"10.1002/kpm.1704","DOIUrl":"10.1002/kpm.1704","url":null,"abstract":"Organizational strategies around employee retirement are often cast in generational terms (i.e., as knowledge transferred between older and younger generations). Within this context, research suggests generational differences in knowledge sharing preferences and in supporting information and communication technology (ICT) preferences. At the same time, others argue that the concept of generations is a myth, or a stereotype-driven perception. Therefore, the objectives of this study were (1) to examine whether there are generational differences in knowledge sharing and ICT preferences and (2) to examine whether perceptions of younger and older generations' preferences match their actual preferences. Data were collected from 138 survey participants (Baby Boomers, Generation Xers, and Millennials) and analyzed using ANOVAs, effect sizes, and confidence intervals. Additionally, 13 interviews were conducted with Baby Boomers and analyzed using content and narrative analyses. Findings showed no reliable differences between the three generations' preferences for knowledge sharing modalities (i.e., in writing and verbally) and methods (i.e., in person and through various ICTs). The most preferred methods were email, in-person, telephony, and instant messaging. Most interestingly, while all generations had an accurate perception of Millennials' sharing preferences, they all demonstrated a distorted perception of Baby Boomers' preferences. Moreover, the broader the generation gap, the greater the discrepancy in perception. These findings support the postulation that generational differences may be a matter of perception rather than actuality. The most significant implication for research and practice is to retire generational thinking and to propose several alternative organizational strategies in managing knowledge continuity.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"318-332"},"PeriodicalIF":3.7,"publicationDate":"2022-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41722049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The onlinezation influence on knowledge sharing for corporate innovation during the CoViD crisis 新冠疫情下网络化对企业创新知识共享的影响

IF 3.7

Knowledge and Process Management Pub Date : 2022-02-01 DOI: 10.1002/kpm.1705

Evgeny Yu. Blagov, Amitabh Anand

引用次数: 3

At the mercy of our emotions? A multi-dimensional analysis of emotions in knowledge management research 受我们情绪的摆布?知识管理研究中情绪的多维分析

IF 3.7

Knowledge and Process Management Pub Date : 2022-01-30 DOI: 10.1002/kpm.1701

Olivia Hornung, Stefan Smolnik

{"title":"At the mercy of our emotions? A multi-dimensional analysis of emotions in knowledge management research","authors":"Olivia Hornung, Stefan Smolnik","doi":"10.1002/kpm.1701","DOIUrl":"10.1002/kpm.1701","url":null,"abstract":"Emotions are deeply rooted in the human mind and vital to many knowledge processes, such as knowledge creation and knowledge sharing. Nonetheless, the knowledge management (KM) discipline largely approaches KM from a rational rather than an emotional standpoint. Therefore, starting with a broad view on emotions in general as well as several discrete emotions, our paper presents a structured review of existing evidence on emotions and their role in KM research. We use a structured literature review approach to examine research on emotions as a general concept as well as several discrete emotions in KM research. We recognize and incorporate an integrative emotions-in-KM framework, dividing KM into enablers, processes, and intermediary outcomes as well as organizational performance, and connected emotions with each of these parts. After identifying 72 relevant research publications, we analyze and assign these publications to our initially developed integrative review framework. We present several research opportunities to inspire and encourage further research on emotions in KM. Our analysis reveals a strong focus on empirical approaches; we suggest future research employs further qualitative research to incorporate profound theories and models for further exploring emotions in KM. Furthermore, emotions as the intermediary outcome or during knowledge creation and knowledge use could be investigated in further research endeavors. By showing in which KM contexts and processes emotions are displayed, organizations can draw conclusions to trigger positive emotions for better KM as well as reducing barriers caused by emotions.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 2","pages":"109-120"},"PeriodicalIF":3.7,"publicationDate":"2022-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1701","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49529327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Embeddedness of individual expertise in professional business service relationships 个人专业知识在专业业务服务关系中的嵌入性

IF 3.7

Knowledge and Process Management Pub Date : 2022-01-20 DOI: 10.1002/kpm.1702

Satu Nätti, Pauliina Ulkuniemi

{"title":"Embeddedness of individual expertise in professional business service relationships","authors":"Satu Nätti, Pauliina Ulkuniemi","doi":"10.1002/kpm.1702","DOIUrl":"10.1002/kpm.1702","url":null,"abstract":"The study aims to create an understanding of the embeddedness of individual expertise in the customer relationships of professional business service firms. A theoretical pre-understanding based on discussions of professional service business relationships in general and the role of individual experts in customer relationships, in particular, is assessed through a case study of a professional business services provider and four customer organizations. The study suggests that the embeddedness of individual expertise within professional services in business relationships manifest itself in four ways: (1) expertise embedded in knowledge of the service context, (2) expertise that can be transferred between organizational contexts, (3) expertise embedded in personal relationships, and (4) expertise embedded in the personal interactions that enable knowledge-sharing. Each has implications for various activities performed by the parties and relationship management practices, which are also scrutinized in the present study. Also, the adoption of a new concept of personified service in business relationships is put forward. The study highlights that the reliance on personal expertise is not only a challenge for relationship management, as often suggested, but can also generate effectiveness in both customer and supplier relationship management.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 1","pages":"79-91"},"PeriodicalIF":3.7,"publicationDate":"2022-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1702","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47269128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Contextual factors related to the execution of knowledge strategies in intellectual disabilities organizations 智障组织实施知识策略的相关情境因素

IF 3.7

Knowledge and Process Management Pub Date : 2022-01-17 DOI: 10.1002/kpm.1700

Marion C. O. Kersten, Elsbeth F. Taminiau, Mathieu C. D. P. Weggeman, Petri J. C. M. Embregts

{"title":"Contextual factors related to the execution of knowledge strategies in intellectual disabilities organizations","authors":"Marion C. O. Kersten, Elsbeth F. Taminiau, Mathieu C. D. P. Weggeman, Petri J. C. M. Embregts","doi":"10.1002/kpm.1700","DOIUrl":"https://doi.org/10.1002/kpm.1700","url":null,"abstract":"The sharing and application of knowledge in intellectual disabilities care are vital and challenging. Therefore, organizations providing care and support for people with intellectual disabilities use strategies to stimulate these processes. To optimize these strategies, we investigated the contextual factors that influence their execution. We conducted individual, in-depth, semi-structured interviews with 11 CEOs of organizations providing care for people with intellectual disabilities in the Netherlands. A thematic data analysis was conducted in which a deductive approach was followed by a bottom-up clustering. We thus identified factors related to both the internal and the external context. The internal context involves persons within the organization and the organizational structures. The external context involves the organization's socio-political environment and collaborative partnerships. We concluded that the execution of strategies to improve the sharing and application of knowledge is influenced by contextual factors which appear to be interconnected. These contextual factors point to the key role played by care professionals.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 3","pages":"242-254"},"PeriodicalIF":3.7,"publicationDate":"2022-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1700","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"137851005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Knowledge management and COVID-19: Technology, people and processes 知识管理与COVID-19:技术、人员和流程

IF 3.7

Knowledge and Process Management Pub Date : 2022-01-07 DOI: 10.1002/kpm.1699

Eduardo Tomé, Elizaveta Gromova, Andrew Hatch

{"title":"Knowledge management and COVID-19: Technology, people and processes","authors":"Eduardo Tomé, Elizaveta Gromova, Andrew Hatch","doi":"10.1002/kpm.1699","DOIUrl":"10.1002/kpm.1699","url":null,"abstract":"In this paper, we analyse the impact of the Covid-19 crisis in organizations from the point of view of knowledge management. Specifically, we address the question of technology, people and processes. We conclude, first, that KM should be put at the centre stage in 2021 because, above all, first and foremost, the Covid-19 crisis is a crisis about knowledge, and that a massive knowledge failure has been at its core – namely, the absence of a vaccine and the cure for Covid-19. We furthermore conclude that in organizations, there was a complete lack of “social knowledge” linked with “organizational behaviour” which led to an organizational crisis; quite crucially, we believe that the mentioned crisis was even fostered by the immense technology available, but continued because, despite all the value of people, there was not knowledge about processes; in fact, suddenly, the drastic change in setting caused previously competent people to become incompetent. All this leads to the third conclusion, namely, the solution of the crisis will be achieved using technology and making people competent again and teaching them the right processes. Finally, for the time being, Humanity is still searching for answers, and we believe that all the partial measures (such as use of masks, social distance, washing hands, home/remote working, etc.) will mean an advance and increase in organizational agility.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 1","pages":"70-78"},"PeriodicalIF":3.7,"publicationDate":"2022-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1699","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46849506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 13

Project-based work in times of COVID-19: A dynamic framework for knowledge exchange 2019冠状病毒病时期基于项目的工作:知识交流的动态框架

IF 3.7

Knowledge and Process Management Pub Date : 2021-11-29 DOI: 10.1002/kpm.1698

Moheeb Abualqumboz

引用次数: 7

Mindfulness and meaningfulness in managing knowledge: A theoretical model 管理知识的正念与意义：一个理论模型

IF 3.7

Knowledge and Process Management Pub Date : 2021-11-28 DOI: 10.1002/kpm.1697

Isabel D. W. Rechberg

引用次数: 1