Knowledge and Process Management最新文献_第8页

Modeling knowledge management for job satisfaction improvement 为提高工作满意度建立知识管理模型

IF 3.7

Knowledge and Process Management Pub Date : 2022-06-07 DOI: 10.1002/kpm.1721

Mila Kavalić, Sanja Stanisavljev, Smiljana Mirkov, Jelena Rajković, Edit Terek Stojanović, Dragana Milosavljev, Milan Nikolić

{"title":"Modeling knowledge management for job satisfaction improvement","authors":"Mila Kavalić, Sanja Stanisavljev, Smiljana Mirkov, Jelena Rajković, Edit Terek Stojanović, Dragana Milosavljev, Milan Nikolić","doi":"10.1002/kpm.1721","DOIUrl":"10.1002/kpm.1721","url":null,"abstract":"This paper analyzes the influence and predictive effects of knowledge management on job satisfaction. The aim of this paper is to develop a model based on the effects of knowledge management on job satisfaction. The data were obtained by interviewing 520 managers of all levels from manufacturing enterprises in Serbia. The results showed that knowledge management has a complex influence on job satisfaction. It negatively affects the dimensions of Salary, Promotion, and Supervision and positively influences the Additional Benefits dimension, while having combined effects on the other dimensions. In a working environment where knowledge management levels are high, employees may perceive their salaries, rewards, and promotion opportunities as inadequate. This is because they feel they deserve more due to their knowledge, ability, engagement, and the enterprise's success. Serbian enterprises are often unable to pay their employees higher salaries. The theoretical importance of the results is precisely in the fact that the individual relations of the observed dimensions are determined and that the desired model is developed. The practical significance of the work is that leaders and managers, based on these relations, can see the possibilities and ways to improve certain aspects of knowledge management and job satisfaction.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 2","pages":"176-190"},"PeriodicalIF":3.7,"publicationDate":"2022-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1721","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48759696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Competencies in an electronic trial master file used in clinical trials 在临床试验中使用电子试验主文件的能力

IF 3.7

Knowledge and Process Management Pub Date : 2022-05-26 DOI: 10.1002/kpm.1715

Oraya Wisawapaisarn, Pitipong Yodmongkol

{"title":"Competencies in an electronic trial master file used in clinical trials","authors":"Oraya Wisawapaisarn, Pitipong Yodmongkol","doi":"10.1002/kpm.1715","DOIUrl":"10.1002/kpm.1715","url":null,"abstract":"This study is an action research that combined theories and practices through change and reflection in a problematic situation in a real organization. A pilot research in an organizational case in Thailand indicated critical gaps in enterprise content management (ECM), called an electronic trial master file (eTMF), which resulted in challenges in eTMF implementation. The primary gap, in people's areas, was lack of competencies and performances. Therefore, the research objective following the gap identification was to enhance human capital that includes competencies and performances in the eTMF. The research combined the theories of human capital, the Fifth Discipline: shared vision, competency-based management, and practices in real organizations. A focus group and quantitative analysis approach were applied in this research. The research participants comprised 25 employees: the country manager, experts, the assistant, and users of the eTMF. The results presented the competencies in which user participation was critical for establishing the appropriate competencies to support the achievement of the performance. The competencies in the eTMF consisted of 3 dimensions comprising knowledge, skills, and attributes, with 11 competencies concerning the components in ECM and the specific organizational ECM context. This research contributed to the workplace, pharmaceutical industry, and academics by providing approaches to enhance human capital in ECM in case people were the primary area. The research contributed to the gap identification that guided the ways to improve performance in an ECM. In addition, this research proposed human capital management concepts by providing approaches to enhance human capital during the ECM adoption phase.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 3","pages":"255-269"},"PeriodicalIF":3.7,"publicationDate":"2022-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48636940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does corporate governance moderate the relationship between intellectual capital and firm's performance? 公司治理是否调节了智力资本与公司绩效之间的关系?

IF 3.7

Knowledge and Process Management Pub Date : 2022-05-20 DOI: 10.1002/kpm.1714

Loan Thi Hong Van, Duc Hong Vo, Hien Thi Thu Hoang, Ngoc Phu Tran

{"title":"Does corporate governance moderate the relationship between intellectual capital and firm's performance?","authors":"Loan Thi Hong Van, Duc Hong Vo, Hien Thi Thu Hoang, Ngoc Phu Tran","doi":"10.1002/kpm.1714","DOIUrl":"10.1002/kpm.1714","url":null,"abstract":"Previous studies examined the relationship between intellectual capital and a firm's performance. However, the moderating role of corporate governance—a fundamental factor leading to improved firm performance and increased intellectual capital accumulation—has largely been ignored, particularly in an emerging market such as Vietnam. As such, this study examines the moderating role of corporate governance on the intellectual capital–performance nexus in Vietnam. This study uses a sample of 45 listed firms in Vietnam from 2011 to 2018. The generalized method of moments (GMM) technique is utilized in this paper to enhance the robustness of the findings. The modified value-added intellectual coefficient (MVAIC) model is used to measure intellectual capital. A firm's performance is proxied by both returns on assets and equity. Our results indicate that intellectual capital components such as capital employed efficiency, human capital efficiency and structural capital efficiency provide a significant and positive effect on a firm's performance. In addition, the results reveal that the inclusion of corporate governance as a moderating factor affects the relationship between intellectual capital and a firm's performance in Vietnam. Findings from this paper provide a valuable framework and implications for executives and policymakers in creating and managing intellectual capital within the Vietnamese context. Besides, improving corporate governance is critical to improving intellectual capital accumulation. To the authors' best knowledge, our literature review indicates that this is the first empirical study that examines the relationship between intellectual capital and a firm's performance using corporate governance as a moderating factor in Vietnam.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 4","pages":"333-342"},"PeriodicalIF":3.7,"publicationDate":"2022-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44501489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

How do external disruptions affect technological knowledge repository diversification? The role of repositories' historical and social aspiration levels and knowledge footprint 外部干扰如何影响技术知识库的多样化？知识库的历史和社会愿望水平以及知识足迹的作用

IF 3.7

Knowledge and Process Management Pub Date : 2022-04-27 DOI: 10.1002/kpm.1712

Cristina O. Vlas, Radu E. Vlas, William N. Robinson, Youstina Masoud

{"title":"How do external disruptions affect technological knowledge repository diversification? The role of repositories' historical and social aspiration levels and knowledge footprint","authors":"Cristina O. Vlas, Radu E. Vlas, William N. Robinson, Youstina Masoud","doi":"10.1002/kpm.1712","DOIUrl":"https://doi.org/10.1002/kpm.1712","url":null,"abstract":"This study investigates how knowledge-intensive organizations cope with the extreme uncertainty generated by external disruptions. We advance a behavioral aspirations perspective with the power to explain the antecedents and boundaries of organizational knowledge diversification. We expect that external disruptions (such as Covid-19) led organizations not to meet their aspiration levels, and thus, we set forth to find how organizations responded to this challenge. We find that not meeting the aspiration levels, both historical (self-imposed) and social (peer-imposed), drives organizations to diversify their technological knowledge repositories. Further, we find that this crisis-response behavior is mitigated by the accumulated knowledge, which we define as the knowledge footprint. The investigation of a large longitudinal dataset of U.S.-based knowledge-intensive organizations shows that the behavioral aspirations perspective has explanatory power. This work contributes to the advancement of diversification research during external disruptions and suggests potential solutions for knowledge organizations facing extreme uncertainty.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 1","pages":"110-121"},"PeriodicalIF":3.7,"publicationDate":"2022-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50145165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Antecedents of telecommuting in emerging countries: The role of knowledge complexity 新兴国家远程办公的前因后果:知识复杂性的作用

IF 3.7

Knowledge and Process Management Pub Date : 2022-04-10 DOI: 10.1002/kpm.1713

Guillermo Antonio Dávila, Mariângela Poleza, Gregório Varvakis

引用次数: 0

Knowledge management, agile management, and the use of foreign languages—A theoretical analysis illustrated with the cases of Russia and Portugal 知识管理、敏捷管理与外语运用——以俄罗斯和葡萄牙为例的理论分析

IF 3.7

Knowledge and Process Management Pub Date : 2022-04-06 DOI: 10.1002/kpm.1710

Eduardo Tomé, Elizaveta Gromova, Andrew Hatch

{"title":"Knowledge management, agile management, and the use of foreign languages—A theoretical analysis illustrated with the cases of Russia and Portugal","authors":"Eduardo Tomé, Elizaveta Gromova, Andrew Hatch","doi":"10.1002/kpm.1710","DOIUrl":"10.1002/kpm.1710","url":null,"abstract":"In this article, we analyze the link between knowledge management and the use of foreign languages. In a globalized world, the mastery of foreign languages is a factor of business creation and business success. Of course, not all the national languages have the same international importance, and this is a double-edge relation. In this context, we relate foreign languages, business, KM, productivity, and agile business. After a theoretical analysis, we address two different countries—Portugal and Russia. We conclude that investment in foreign languages is higher in Portugal than in Russia, probably due to the fact that Russia still sees itself as a superpower, whereas Portugal, (even if Portuguese is a language spoken worldwide), sees itself as a European Union member. As a consequence, and particularly in the last decade, Portugal has become more international (business is done in Portuguese, English, French, or Spanish), whereas in Russia, the language is still seen as a big barrier to entry. In accordance with this situation, Portugal saw its level of knowledge-related activities to grow more than Russia. This increase in turn led to a higher increase in economic and social standards and a higher increase in the level of agile related activities. These results mean that even when a country has as large a continental dimension, as Russia, it is useful to become global in linguistic terms.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 2","pages":"176-184"},"PeriodicalIF":3.7,"publicationDate":"2022-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49566368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Knowledge management and knowledge security—Building an integrated framework in the light of COVID-19 知识管理与知识安全——构建新冠肺炎疫情下的一体化框架

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-29 DOI: 10.1002/kpm.1707

Malgorzata Zieba, Ivano Bongiovanni

{"title":"Knowledge management and knowledge security—Building an integrated framework in the light of COVID-19","authors":"Malgorzata Zieba, Ivano Bongiovanni","doi":"10.1002/kpm.1707","DOIUrl":"10.1002/kpm.1707","url":null,"abstract":"This paper presents a framework of knowledge risk management in the face of the COVID-19 crisis, derived from the literature on knowledge management, knowledge security, and COVID-19. So far, both researchers and practitioners have focused on knowledge as an asset and their efforts have been aimed at the implementation of knowledge management in various organizational contexts. However, with increasing threats related to cyberattacks or hazards associated with knowledge loss (as magnified by the COVID-19 crisis), there is a growing need to account for knowledge-related risks. In this conceptual paper, we integrate the contributions from the knowledge management and knowledge security fields, together with research on COVID-19 to help organizations protect the knowledge they create, store and share. Based on a structured literature review, our investigation provides researchers and managers with a framework for securely handling organizational knowledge in a critical situation. Our framework revolves around two foci: one the one hand, building appropriate knowledge risk measures and controls; on the other hand, holistically tackling knowledge risks as part of knowledge management activities.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 2","pages":"121-131"},"PeriodicalIF":3.7,"publicationDate":"2022-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1707","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46964010","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Successfully sharing knowledge: Empirical evidence on the influence of managerial factors 成功分享知识:管理因素影响的经验证据

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-28 DOI: 10.1002/kpm.1703

Tim M. Jackson, Jun Shen, Sasha Nikolic

引用次数: 0

COVID-19 pandemic influence on organizational knowledge management systems and practices: Insights from an Indian engineering services organization 2019冠状病毒病对组织知识管理系统和实践的影响：来自印度工程服务组织的见解

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-28 DOI: 10.1002/kpm.1711

Shantanu Apte, Abhijeet Lele, Atul Choudhari

{"title":"COVID-19 pandemic influence on organizational knowledge management systems and practices: Insights from an Indian engineering services organization","authors":"Shantanu Apte, Abhijeet Lele, Atul Choudhari","doi":"10.1002/kpm.1711","DOIUrl":"10.1002/kpm.1711","url":null,"abstract":"COVID-19 pandemic unleashed uncertainties around the world. Organizations scrambled to ensure business continuity. COVID-19 pandemic was unprecedented as disruptions were far beyond business continuity scenarios planning with respect to severities, timelines, and geographies. Initially, business disruptions were assumed to last just for a few days or weeks at a local governing region, county, or state level. However, the pandemic lasted much longer and sustained efforts were needed to stay compliant with ever-evolving and changing local, state, federal, and international guidelines, rules, and regulations. Prolonged work from home became an unavoidable and only way to ensure business continuity for many service-oriented organizations. Organizations not only tried to leverage existing knowledge management (KM) practices but also were compelled to critically relook at the efficacy and effectiveness of KM practices. Organizational KM systems and practices (OKMSP) in a typical Indian engineering consulting and design organization were studied. The changes in employee perceptions about OKMSP during the pandemic period were captured and critically analyzed. The study evaluated employee perceptions related to four critical aspects of OKMSP namely, KM processes, usage of KM tools, KM effectiveness, and KM culture. Lack of face-to-face meetings during the COVID-19 period made an important change in the way of working. This paper captures COVID-19 pandemic-induced changes and provides pointers to further research opportunities in the field of OKMSP. The study highlights the need for robust knowledge management systems to face pandemic-induced disruptions.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"254-266"},"PeriodicalIF":3.7,"publicationDate":"2022-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1711","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45983089","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

The changing nature of the business processes in the knowledge economy – Action research 知识经济中业务流程性质的变化——行动研究

IF 3.7

Knowledge and Process Management Pub Date : 2022-03-25 DOI: 10.1002/kpm.1709

Marek Szelągowski, Justyna Berniak-Woźny

{"title":"The changing nature of the business processes in the knowledge economy – Action research","authors":"Marek Szelągowski, Justyna Berniak-Woźny","doi":"10.1002/kpm.1709","DOIUrl":"10.1002/kpm.1709","url":null,"abstract":"The aim of the paper is to propose the authors' business process nature assessment method and to indicate how to use the data provided by it as guidance for implementing and developing business process management (BPM) in organisations operating in the present complex and dynamic knowledge economy (KE). The study is based on the existing research literature relating to BPM and knowledge management (KM), and thus investigating how the evolving KE affects the nature of business processes and thus the whole BPM ecosystem. The empirical section of the paper employs action research methodology. The data was collected through internal documentation analysis, interviews, workshops (focus groups), process modelling and, observation during workshops. This part of the study confirmed that the use of the proposed method allows for the diagnosis of the nature of business processes in the organisation, including the identification of the nature of the key processes and their characteristics, which allows selection of the optimal BPM implementation methodology. At the same time, the use of action research allows for efficient communication between management and the team implementing BPM, which has been shown to be a necessary condition for the successful implementation of BPM.","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"29 2","pages":"162-175"},"PeriodicalIF":3.7,"publicationDate":"2022-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41862375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3