Knowledge and Process Management最新文献

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A multi-industry and cross-country comparison of technology contribution to formal and informal knowledge sharing processes for innovativeness 技术对创新的正式和非正式知识共享过程的贡献的多行业和跨国比较
IF 3.7
Knowledge and Process Management Pub Date : 2023-05-25 DOI: 10.1002/kpm.1755
Wioleta Kucharska, G. Scott Erickson
{"title":"A multi-industry and cross-country comparison of technology contribution to formal and informal knowledge sharing processes for innovativeness","authors":"Wioleta Kucharska,&nbsp;G. Scott Erickson","doi":"10.1002/kpm.1755","DOIUrl":"10.1002/kpm.1755","url":null,"abstract":"<p>The study explores the impact of organizational information technology (IT) competency on knowledge sharing, both explicit and tacit, in the context of innovativeness of products and processes. Knowledge sharing is then assessed in terms of tacit-to-explicit conversion and the impact of both types of knowledge on organizational innovation. Both process (internal) and product/service (external) innovation are included. As an extension, this IT competency to innovation framework is evaluated in context, both by nation (Poland and the United States) and by industry (IT, construction, and healthcare). The results obtained through the structural equation modeling method (sample size 2168 cases in total) exposed that IT competency dimensions matter for formal and informal knowledge-sharing processes and vary across countries and industries. For instance, in the US IT industry, IT-infrastructure, IT-knowledge, and IT-operations dimensions equally support explicit (formal) and tacit (informal) knowledge sharing. On the contrary, for the same industry in Poland, all dimensions support explicit knowledge sharing but regarding tacit knowledge sharing, only IT-knowledge supports it. Summing up the general findings, this study exposes that for tacit knowledge sharing, the critical IT-competency dimension is IT-knowledge, whereas for explicit- IT operations. Next, it clarifies that tacit knowledge sharing supports the explicit, and both are needed to introduce external innovations thanks to their significant impact on internal processes improvement.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"300-316"},"PeriodicalIF":3.7,"publicationDate":"2023-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1755","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47609997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Value propositions in KIBS: How to facilitate the communication of value? KIBS中的价值主张:如何促进价值的交流?
IF 3.7
Knowledge and Process Management Pub Date : 2023-05-06 DOI: 10.1002/kpm.1750
Eija-Liisa Heikka
{"title":"Value propositions in KIBS: How to facilitate the communication of value?","authors":"Eija-Liisa Heikka","doi":"10.1002/kpm.1750","DOIUrl":"10.1002/kpm.1750","url":null,"abstract":"<p>This study explores value propositions in knowledge-intensive business services (KIBS). More specifically, this study investigates how to facilitate the effective communication of value to customers in the KIBS context by employing a qualitative case study method. The findings address the importance of trust in developing a solid client relationship to foster successful collaboration and open communication, thus creating a basis for constructing customer knowledge, and also indicate that the phase and intimacy of the relationship both influence which criteria are emphasised during the purchasing process. Consequently, this study challenges the idea that value propositions are always co-created at every phase of the KIBS customer relationship, and it distinguishes the factors that facilitate the communication of value in these relationships. The understanding gained through this study offers practical insights and will help KIBS firms successfully communicate value to their clients.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"278-288"},"PeriodicalIF":3.7,"publicationDate":"2023-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1750","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49360906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Process modeling paradigm change 流程建模范式变更
IF 3.7
Knowledge and Process Management Pub Date : 2023-04-12 DOI: 10.1002/kpm.1749
Małgorzata Pańkowska
{"title":"Process modeling paradigm change","authors":"Małgorzata Pańkowska","doi":"10.1002/kpm.1749","DOIUrl":"10.1002/kpm.1749","url":null,"abstract":"<p>Business process modeling and implementation has taken researchers' attention for almost 30 years, since Hammer and Champy published in 1992 their book on business process reengineering. Process management proponents mostly focused on the system approach and workflow modeling. In this paper, we would like to emphasize the issues of business process paradigm development. This paper's aim is to confront workflow modeling with case management. These two approaches have different purposes, although, through their application, the process paradigm change is presented. This study methodology covers the literature survey (LS) and case study. The LS on the application of Case Management Model Notation (CMMN) is included to answer the question for what purposes CMMN is applied. The empirical part covers a case study on remote audit (e-audit) process modeling. Further, a discussion on the strengths and weaknesses of e-audit process is included. Final conclusions concern the transformability of process modeling methodologies. This paper contributes to process management theory with explanations of how and why specific e-audit processes are developed and how they expand process managers' practices. The e-audit activities are included in step-by-step processes as well as in the case management model to improve knowledge sharing and practice improvement.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 2","pages":"163-175"},"PeriodicalIF":3.7,"publicationDate":"2023-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44833083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effect of knowledge conversion on innovation and performance: A multi-layered moderated-mediation model 知识转换对创新和绩效的影响:一个多层调节中介模型
IF 3.7
Knowledge and Process Management Pub Date : 2023-03-26 DOI: 10.1002/kpm.1748
Miranda Lakshmi Travis, Alex Aruldoss, Kellyann Berube Kowalski, Satyanarayana Parayitam
{"title":"The effect of knowledge conversion on innovation and performance: A multi-layered moderated-mediation model","authors":"Miranda Lakshmi Travis,&nbsp;Alex Aruldoss,&nbsp;Kellyann Berube Kowalski,&nbsp;Satyanarayana Parayitam","doi":"10.1002/kpm.1748","DOIUrl":"10.1002/kpm.1748","url":null,"abstract":"<p>This research aims to investigate how knowledge sharing and innovation are linked to affect performance. A multi-layered moderated-mediation model is developed to explore the effect of interactions between four types of innovations (product, process, marketing, and organizational) on the relationship between knowledge conversion and performance. After checking the measurement properties of the survey instrument using the LISREL package of structural equation modeling (SEM), data collected from 312 employees from the southern part of India were analyzed using Hayes's PROCESS macros. The results indicate that (i) knowledge conversion is positively associated with (a) performance and (b) organizational innovation; (ii) organizational innovation is positively associated with performance; and (iii) organizational structure mediates the relationship between knowledge conversion and performance. The findings also indicate that process innovation (second moderator) positively moderates the relationship between knowledge conversion and product innovation (first moderator) in influencing organizational innovation. The study also found that marketing innovation moderates the relationship between organizational innovation and performance. Thus, the study underscores the importance of knowledge conversion and all four types of innovation in enhancing performance. The managerial implications are discussed.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 4","pages":"409-433"},"PeriodicalIF":3.7,"publicationDate":"2023-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45656468","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Reflections on establishing an effective and sustainable community of practice for a strategic objective within a higher education institution 关于在高等教育机构内建立有效和可持续的实践社区以实现战略目标的思考
IF 3.7
Knowledge and Process Management Pub Date : 2023-03-20 DOI: 10.1002/kpm.1747
Ellen Bastiaens, Perry Heymann
{"title":"Reflections on establishing an effective and sustainable community of practice for a strategic objective within a higher education institution","authors":"Ellen Bastiaens,&nbsp;Perry Heymann","doi":"10.1002/kpm.1747","DOIUrl":"10.1002/kpm.1747","url":null,"abstract":"<p>Communities of practice (CoPs) have received much attention since the introduction of this concept in the early nineties. Most CoPs in higher education address teaching and learning for specific subject matter, or professional development focusing on the student or the teacher. In our case study, we developed a CoP around a strategic objective for our institution: addressing the enhancement of the employability of our students. This article presents our investigation of what features are key for an effective and sustainable CoP that facilitates the achievement of a strategic objective in a higher education institution (HEI). We used a case study analysis to identify key ingredients that contribute to establishing an effective and sustainable CoP: (1) installing a core group as catalyst; (2) defining a common language connecting strategy, theory and practice; (3) appointing the facilitator; (4) creating an open atmosphere in and around the community; (5) create close involvement in the CoP with the already-standing organisation to ensure long-lasting and sustainable continuation of a CoP. Next to the evaluation of key features for the CoP, we also reflected on design thinking as integral to facilitating the community's practice.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 2","pages":"216-226"},"PeriodicalIF":3.7,"publicationDate":"2023-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1747","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47533571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Value creation paths of organizations undergoing digital transformation 经历数字化转型的组织的价值创造路径
IF 3.7
Knowledge and Process Management Pub Date : 2023-02-20 DOI: 10.1002/kpm.1745
Mira Holopainen, Minna Saunila, Juhani Ukko
{"title":"Value creation paths of organizations undergoing digital transformation","authors":"Mira Holopainen,&nbsp;Minna Saunila,&nbsp;Juhani Ukko","doi":"10.1002/kpm.1745","DOIUrl":"10.1002/kpm.1745","url":null,"abstract":"<p>This study examined the emergence of value creation during digital transformation. We used case studies to gather empirical evidence of the phenomenon from an organizational perspective. The study tried to closely link theory and practice by identifying the mechanisms that determined the paths of value creation in 11 companies that had taken concrete steps toward digital transformation. It contributed to knowledge management research by building a research framework according to previous literature and outlining three different value creation paths based on the objectives and motivations of the organizations. The conclusions of the study were that (1) the strategic orientation of transformation must exceed a certain level to constitute an actual value creation mechanism; (2) digital transformation paths are driven by changes in the competitive environment; (3) pressure from customers impacts the value creation mechanism in digital transformation, but depends on the value creation path essence; as well as (4) value creation in digital transformation is determined by the extent to which a company manages to balance the existing business with digital transformation. The results also had managerial implications because they assisted managers in considering the key mechanisms of digital transformation.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 2","pages":"125-136"},"PeriodicalIF":3.7,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1745","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49065635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
The relationship between learning orientation and new product development capability 学习导向与新产品开发能力的关系
IF 3.7
Knowledge and Process Management Pub Date : 2023-01-16 DOI: 10.1002/kpm.1743
Paola Andrea Moreno Espinoza, Tomas Sparano Martins, Paulo Morilha Lanzarini Gomes
{"title":"The relationship between learning orientation and new product development capability","authors":"Paola Andrea Moreno Espinoza,&nbsp;Tomas Sparano Martins,&nbsp;Paulo Morilha Lanzarini Gomes","doi":"10.1002/kpm.1743","DOIUrl":"10.1002/kpm.1743","url":null,"abstract":"<p>The objective of this paper is to analyze the mediating effect of new product development capability on the relationship between learning orientation and financial performance. The research was applied in SMEs that belong to the Personal Hygiene and Cosmetic Industry in Brazil. There are 226 cases in the sample and the method used to test the relations between the hypotheses was the Structural Equation Modeling. The results showed us that learning orientation positively influences financial performance; there is a significant positive relationship between learning orientation and new product development capability; new product development capability has a positive influence on the financial performance; and there is a partial mediating effect of the new product development capability on the relationship between learning orientation and financial performance.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 1","pages":"3-13"},"PeriodicalIF":3.7,"publicationDate":"2023-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43839515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A multidimensional approach to making sense of COVID-19 pandemic-induced uncertainty: From interpreting to knowledge-sharing among academics 理解2019冠状病毒病疫情引发的不确定性的多维方法:从口译到学者之间的知识共享
IF 3.7
Knowledge and Process Management Pub Date : 2023-01-13 DOI: 10.1002/kpm.1744
Reynald Cacho, Vincent Ribiere, Johnny Amora
{"title":"A multidimensional approach to making sense of COVID-19 pandemic-induced uncertainty: From interpreting to knowledge-sharing among academics","authors":"Reynald Cacho,&nbsp;Vincent Ribiere,&nbsp;Johnny Amora","doi":"10.1002/kpm.1744","DOIUrl":"10.1002/kpm.1744","url":null,"abstract":"<p>This study investigates an exploratory uncertainty-knowledge sharing model contextualized in terms of uncertainty induced by the COVID-19 pandemic and based on the integrative framework of contingency theory and models of interpretation. The study attempts to explain the multidimensionality of and relationships between perceived environmental uncertainty types and knowledge-sharing subprocesses. The presumptive connections between the variables are examined through an empirical study conducted with 224 academics from a large university in the Philippines. The results confirm the multidimensionality of uncertainty induced by the COVID-19 pandemic and indicate that certain types of uncertainty drive knowledge-donating and knowledge-collecting behaviors within a knowledge-intensive organization. The study offers theoretical and practical implications for reflective decision-making in critical times and reciprocal intra-organizational knowledge flows.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 4","pages":"398-408"},"PeriodicalIF":3.7,"publicationDate":"2023-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45913638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Toward agile Business Process Management: Description of concepts and a proposed definition 迈向敏捷业务流程管理:概念描述和建议定义
IF 3.7
Knowledge and Process Management Pub Date : 2023-01-12 DOI: 10.1002/kpm.1737
Ronaldo Bernardo Junior, Silvia Ines Dallavalle de Padua
{"title":"Toward agile Business Process Management: Description of concepts and a proposed definition","authors":"Ronaldo Bernardo Junior,&nbsp;Silvia Ines Dallavalle de Padua","doi":"10.1002/kpm.1737","DOIUrl":"10.1002/kpm.1737","url":null,"abstract":"<p>Business Process Management (BPM) needs to be adjusted quickly and flexibly to cope with the dynamics of the business environment, so the demand for the incorporation of agility has reached BPM. To contribute to the theoretical consolidation of Agile BPM, it is necessary to develop a conceptualization for the term, that is, to describe the essential attributes for its understanding. Communicating the meaning of the concept in reduced words occurs through the definition, so the main objective of this study is to develop a scientific definition for Agile BPM. This study was performed in three phases. First, a systematic literature review was conducted to investigate how the scientific literature has addressed Agile BPM. Next, a deductive analysis was performed to conceptualize Agile BPM. In the third phase, a consultation with experts was conducted to refine the conceptual view and critique a tentative definition, preceded by judges' analysis to consolidate the definition. As a result, the concept of Agile BPM was elaborated, and based on the reduction of this conceptualization, a scientific definition was presented which describes that Agile BPM is “the promotion of BPM in which practitioners stimulate change quickly and flexibly in order to meet organizational demands with compliance and provide a better customer experience”. There is a pioneering spirit in the present study regarding the deliberate conceptualization of Agile BPM, which provides the basis for discussion of the topic, and helps scientific dissemination through a definition, contributing to the development of a theory of Agile BPM.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 1","pages":"14-32"},"PeriodicalIF":3.7,"publicationDate":"2023-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41790889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Rethinking strategic sourcing during disruptions: A resilience-driven process contribution to knowledge on supply chains 重新思考中断期间的战略采购:弹性驱动过程对供应链知识的贡献
IF 3.7
Knowledge and Process Management Pub Date : 2023-01-06 DOI: 10.1002/kpm.1742
Guilherme Francisco Frederico
{"title":"Rethinking strategic sourcing during disruptions: A resilience-driven process contribution to knowledge on supply chains","authors":"Guilherme Francisco Frederico","doi":"10.1002/kpm.1742","DOIUrl":"10.1002/kpm.1742","url":null,"abstract":"<p>This paper aims to present a structured perspective regarding the strategic sourcing process with the aim of enhancing supply chain resilience during disturbing events. For this purpose, it uses a descriptive approach, based on theoretical insights in order to provide a detailed strategic sourcing process, which adopts a risk-based orientation. Each of the five main steps of the strategic sourcing process that are identified have aspects related to the supply chain resilience that need to be taken into consideration on the sourcing decision-making. The framework that is presented provides relevant insights regarding on how to effectively conduct the strategic sourcing process with the prescription that decision-making needs to be transparent. It is hoped that the constructs presented in this paper encourage researchers to conducting empirical studies in order to obtain evidence related to the strategic sourcing process and its relations with supply chain resilience. The proposed framework of this paper, can also potentially support practitioners involved in the procurement and strategic sourcing activities by providing an effective guidance as to how to appropriately engage in decision-making with respect to strategic sourcing. The approach proposed is unique, bringing a timely and novel approach by relating strategic sourcing with supply chain resilience during disturbing events.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 1","pages":"83-86"},"PeriodicalIF":3.7,"publicationDate":"2023-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48546278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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