流程建模范式变更

IF 3 Q2 MANAGEMENT
Małgorzata Pańkowska
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引用次数: 0

摘要

自从Hammer和Champy在1992年出版了关于业务流程再造的书以来,业务流程建模和实现已经引起了研究人员近30年的关注。流程管理的支持者主要关注系统方法和工作流建模。在本文中,我们想强调业务流程范式开发的问题。本文的目的是将工作流建模与案例管理相结合。这两种方法有不同的目的,尽管通过它们的应用,过程范式的变化被呈现出来。本研究方法包括文献研究法和个案研究法。包括案例管理模型符号(CMMN)应用的LS,以回答CMMN用于什么目的的问题。实证部分对远程审计(电子审计)流程建模进行了案例研究。此外,还讨论了电子审计流程的优缺点。最后的结论涉及过程建模方法的可转换性。本文通过解释特定的电子审计流程是如何以及为什么被开发的,以及它们如何扩展流程管理者的实践,为流程管理理论做出了贡献。电子审计活动被纳入分步流程和案例管理模式,以促进知识共享和实践改进。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Process modeling paradigm change

Business process modeling and implementation has taken researchers' attention for almost 30 years, since Hammer and Champy published in 1992 their book on business process reengineering. Process management proponents mostly focused on the system approach and workflow modeling. In this paper, we would like to emphasize the issues of business process paradigm development. This paper's aim is to confront workflow modeling with case management. These two approaches have different purposes, although, through their application, the process paradigm change is presented. This study methodology covers the literature survey (LS) and case study. The LS on the application of Case Management Model Notation (CMMN) is included to answer the question for what purposes CMMN is applied. The empirical part covers a case study on remote audit (e-audit) process modeling. Further, a discussion on the strengths and weaknesses of e-audit process is included. Final conclusions concern the transformability of process modeling methodologies. This paper contributes to process management theory with explanations of how and why specific e-audit processes are developed and how they expand process managers' practices. The e-audit activities are included in step-by-step processes as well as in the case management model to improve knowledge sharing and practice improvement.

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来源期刊
CiteScore
7.10
自引率
16.20%
发文量
41
期刊介绍: Knowledge and Process Management aims to provide essential information to executives responsible for driving performance improvement in their business or for introducing new ideas to business through thought leadership. The journal meets executives" needs for practical information on the lessons learned from other organizations in the areas of: - knowledge management - organizational learning - core competences - process management
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