{"title":"Toward a knowledge-based view of the board: Modeling board intrafirm knowledge networks","authors":"Hansin Bilgili, Tsvetomira V. Bilgili","doi":"10.1002/kpm.1762","DOIUrl":"10.1002/kpm.1762","url":null,"abstract":"<p>This study introduces a conceptualization of board of directors' intrafirm knowledge network and a methodology for its construction, assessment, and analysis. We use network theory and analytical techniques to construct boards of directors' intrafirm knowledge networks based on directors' functional domain and committee affiliations. We demonstrate the utility of this approach for governance research by examining the intrafirm knowledge network of the board of directors of General Electric and offer testable propositions that link key director turnover with the properties of and the structural changes in the board's knowledge network and the firm outcomes of strategic change and innovativeness. Our approach bridges the human and social capital perspectives on boards of directors by considering the mechanisms through which turnover of key directors influences firm-level outcomes. Directors are increasingly expected to not only fulfill their monitoring responsibilities but also provide firms with resources and service (e.g., involvement in strategy-making). The enactment of these responsibilities is contingent on the effective collaboration within board intrafirm networks. Our conceptualization of intrafirm board ties as a knowledge network can help practitioners identify key directors, analyze the implications of director turnover, and develop succession plans. We make important contributions to corporate governance research and offer insights into understanding the knowledge dynamics in small team-like settings, such as boards of directors and their impact on firm strategy and innovativeness.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 1","pages":"33-47"},"PeriodicalIF":3.7,"publicationDate":"2023-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47848098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Organizational knowledge heterogeneity: Between conceptual nuances and the quest for a measure","authors":"Mohamed El Louadi","doi":"10.1002/kpm.1756","DOIUrl":"10.1002/kpm.1756","url":null,"abstract":"<p>This paper is a survey of relevant empirical literature pertaining to knowledge heterogeneity. Its purpose focuses on highlighting issues surrounding its definition and measurement. First, it shows that knowledge heterogeneity is definitionally close to several other concepts, each measured in a certain way. Second, the same measures have been used indiscriminately for several of these concepts. Third, different measures have been used for the same concepts. The point being made is that comparable empirical results cannot be achieved if the same measures are used for different concepts. Research in knowledge management and innovation management centered around knowledge heterogeneity could be impeded if different emphases are put on different words while studying a concept that is defined similarly across studies yet measured differently, or that is measured similarly despite being defined differently. Results in future research are more likely to converge if knowledge heterogeneity is defined separately from similar concepts such as knowledge sharing and knowledge overlap, for example.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 1","pages":"17-32"},"PeriodicalIF":3.7,"publicationDate":"2023-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45686945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Asif Nawaz, Faheem Gul Gilal, Muhammad Ismail Soomro, Rukhsana Gul Gilal, Khalil Ahmed Channa
{"title":"Driving innovation through servant leadership in higher education: Unveiling the serial mediating mechanisms of subjective well-being and knowledge sharing","authors":"Asif Nawaz, Faheem Gul Gilal, Muhammad Ismail Soomro, Rukhsana Gul Gilal, Khalil Ahmed Channa","doi":"10.1002/kpm.1761","DOIUrl":"10.1002/kpm.1761","url":null,"abstract":"<p>Academic research consistently emphasizes the significance of leadership style in driving performance outcomes within organizations. However, there remains a notable dearth of studies examining the association between servant leadership (SL) and employees' objective innovative performance. To bridge this research gap, this study adopts a dual theoretical lens, integrating the Conservation of Resource Theory and Social Exchange Theory, to explore the impact of SL on innovative performance specifically in the context of higher education institutions. In addition, this research endeavors to elucidate the mediating roles of subjective well-being and knowledge sharing in the relationship between SL style and innovative performance. To this end, data were collected from employees and their peers in higher education institutions, and a partial least square (PLS)-based structural equation modeling technique was used for analysis. The findings reveal a positive association between SL and employees' innovative performance. Furthermore, subjective well-being significantly mediates the relationship between SL and innovative performance, while knowledge sharing has a trivial mediating effect. This study contributes to the literature by addressing the research gap in understanding the role of SL in enhancing innovative performance in higher education. The insights gained from this research can provide managers with valuable guidance on leveraging SL to foster employees' innovative performance.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 1","pages":"3-16"},"PeriodicalIF":3.7,"publicationDate":"2023-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47863810","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marcelo Gattermann-Perin, Alexeis Garcia-Perez, David Cegarra-Leiva, Juan Gabriel Cegarra-Navarro
{"title":"The links between knowledge management structures and national culture: A comparative study of apple users in Italy and Brazil","authors":"Marcelo Gattermann-Perin, Alexeis Garcia-Perez, David Cegarra-Leiva, Juan Gabriel Cegarra-Navarro","doi":"10.1002/kpm.1760","DOIUrl":"10.1002/kpm.1760","url":null,"abstract":"<p>Knowledge management structures (KMs) can be defined as structures whose purpose is to encourage people to build relationships, networks and trust. Global companies like Apple, Inc. have promoted these structures to transform its organisation into a knowledge-based organisation. This paper identifies the role of national culture on four KMs namely open-mindedness (OM), counter-knowledge (CK), environmental innovation (EF) and customer capital (CC). In doing so, this study uses data collected from 354 end users of Apple (161 from Italy and 193 from Brazil). This paper provides evidence that while Apple end users from Brazil are more positively associated with higher levels of OM and CC, Italy users are more positively associated with higher levels of CK and EF. This paper discusses the role of the six dimensions of national culture–power distance, individualism, masculinity, uncertainty avoidance, long-term orientation and indulgence of a nation that plays a significant role in how they impact the KMs. Hence, this study serves as an important contribution to global companies that are trying to develop their KMs to sustain competitive advantages.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 4","pages":"446-457"},"PeriodicalIF":3.7,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41319933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Knowledge management capability and outbound open innovation: Unpacking the role of desorptive capacity","authors":"Nidheesh Joseph","doi":"10.1002/kpm.1757","DOIUrl":"10.1002/kpm.1757","url":null,"abstract":"<p>As firms seek multiple pathways for growth and competitiveness, effectively commercialising internal technologies leads to outbound open innovation. Both absorptive capacity and desorptive capacity are knowledge management capabilities crucial for open innovation. While absorptive capacity is well explored by researchers, studies around desorptive capacity are scarce. This study addresses recent calls for a more in-depth exploration of the role of desorptive capacity, which is still in its cradle stage. Firstly, a synthesis of the literature on desorptive capacity was conducted from related fields like open innovation, external knowledge exploitation, technology transfer, technology commercialisation, and so on. Then, based on the synthesis, a theoretical framework was formulated to explain the role of desorptive capacity in enabling firms to identify, transfer and commercialise their internal technology outside their firm boundaries. Testable propositions were formulated around the role, antecedents and consequences of desorptive capacity. The findings were discussed along with a comparison between absorptive and desorptive capacities. The implications for both theory and practice are listed. The paper concludes by enumerating the limitations of this study and offering future research directions.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"317-329"},"PeriodicalIF":3.7,"publicationDate":"2023-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48485769","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marion Kersten, Noud Frielink, Mathieu Weggeman, Petri Embregts
{"title":"Contextual factors influencing knowledge sharing and application in the care and support for people with intellectual disabilities during the COVID-19 pandemic","authors":"Marion Kersten, Noud Frielink, Mathieu Weggeman, Petri Embregts","doi":"10.1002/kpm.1759","DOIUrl":"10.1002/kpm.1759","url":null,"abstract":"<p>During the COVID-19 pandemic, support workers and health professionals caring for and supporting people with intellectual disabilities (ID) required new knowledge on, for example, treatment and infection prevention. ID care organizations had to quickly share up-to-date knowledge and encourage its application. This study explored the contextual factors influencing knowledge sharing and application in the care and support for people with ID, contrasted their relevance prior to and during the pandemic, and compared the relevance of these factors according to support workers and health professionals. In 2021, 160 Dutch professionals working with people with ID completed an online survey, with 69 being support workers and 91 being health professionals. For most of the participants, the contextual factors known to be relevant for knowledge sharing and application prior to the pandemic (e.g., the leadership of professionals, user-friendliness of interventions) also helped them to process knowledge during the pandemic. These factors were rated equally or as being even more important (e.g., “Practice leadership of management” and “Office arrangements and Information and Communication Technology (ICT) systems”). Moreover, support workers and health professionals rated factors such as the available capacity of employees and office arrangements and ICT systems differently. The findings provide initial evidence that during a health crisis like the COVID-19 pandemic, both the role and importance of contextual factors influencing knowledge sharing and application in the care and support for people with ID partially differ from prior to the pandemic.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"229-240"},"PeriodicalIF":3.7,"publicationDate":"2023-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1759","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42015052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"New capacities and enhanced research agenda for science: Exploring relational cooperation with industry","authors":"Vladimiro Verre, Darío Milesi, Natalia Petelski","doi":"10.1002/kpm.1758","DOIUrl":"10.1002/kpm.1758","url":null,"abstract":"<p>The effects that cooperation with industry generates in public research depend on the specific collaboration scheme. Joint research and research service share some features, such as the frequency and intensity of interactions and knowledge based exchanges, which allow them to be considered as relational schemes. This work investigates the effects that such schemes generate in public research, based on the contributions that industry makes and the way in which they are linked to public learning and the direction of research agenda. A case study is carried out in three sectors, agrobiotechnology, biopharmaceutical and nanotechnology, from a developing country like Argentina, which covers R&D projects included in both schemes. Among the main findings, it is highlighted that, regardless of the intensity of knowledge of the industrial contribution, it can induce in public researchers both learning dynamics and feedback on more basic aspects of their activity. Likewise, industrial contributions in the conception stage of the project make the public applied research agenda expand toward more relevant topics from the economic and social point of view. Finally, industry's knowledge contributions in the laboratory phase, scale change and regulatory aspects, allow public researchers to absorb new for them capacities.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 4","pages":"434-445"},"PeriodicalIF":3.7,"publicationDate":"2023-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46085688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A multi-industry and cross-country comparison of technology contribution to formal and informal knowledge sharing processes for innovativeness","authors":"Wioleta Kucharska, G. Scott Erickson","doi":"10.1002/kpm.1755","DOIUrl":"10.1002/kpm.1755","url":null,"abstract":"<p>The study explores the impact of organizational information technology (IT) competency on knowledge sharing, both explicit and tacit, in the context of innovativeness of products and processes. Knowledge sharing is then assessed in terms of tacit-to-explicit conversion and the impact of both types of knowledge on organizational innovation. Both process (internal) and product/service (external) innovation are included. As an extension, this IT competency to innovation framework is evaluated in context, both by nation (Poland and the United States) and by industry (IT, construction, and healthcare). The results obtained through the structural equation modeling method (sample size 2168 cases in total) exposed that IT competency dimensions matter for formal and informal knowledge-sharing processes and vary across countries and industries. For instance, in the US IT industry, IT-infrastructure, IT-knowledge, and IT-operations dimensions equally support explicit (formal) and tacit (informal) knowledge sharing. On the contrary, for the same industry in Poland, all dimensions support explicit knowledge sharing but regarding tacit knowledge sharing, only IT-knowledge supports it. Summing up the general findings, this study exposes that for tacit knowledge sharing, the critical IT-competency dimension is IT-knowledge, whereas for explicit- IT operations. Next, it clarifies that tacit knowledge sharing supports the explicit, and both are needed to introduce external innovations thanks to their significant impact on internal processes improvement.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"300-316"},"PeriodicalIF":3.7,"publicationDate":"2023-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1755","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47609997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Value propositions in KIBS: How to facilitate the communication of value?","authors":"Eija-Liisa Heikka","doi":"10.1002/kpm.1750","DOIUrl":"10.1002/kpm.1750","url":null,"abstract":"<p>This study explores value propositions in knowledge-intensive business services (KIBS). More specifically, this study investigates how to facilitate the effective communication of value to customers in the KIBS context by employing a qualitative case study method. The findings address the importance of trust in developing a solid client relationship to foster successful collaboration and open communication, thus creating a basis for constructing customer knowledge, and also indicate that the phase and intimacy of the relationship both influence which criteria are emphasised during the purchasing process. Consequently, this study challenges the idea that value propositions are always co-created at every phase of the KIBS customer relationship, and it distinguishes the factors that facilitate the communication of value in these relationships. The understanding gained through this study offers practical insights and will help KIBS firms successfully communicate value to their clients.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 3","pages":"278-288"},"PeriodicalIF":3.7,"publicationDate":"2023-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/kpm.1750","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49360906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Process modeling paradigm change","authors":"Małgorzata Pańkowska","doi":"10.1002/kpm.1749","DOIUrl":"10.1002/kpm.1749","url":null,"abstract":"<p>Business process modeling and implementation has taken researchers' attention for almost 30 years, since Hammer and Champy published in 1992 their book on business process reengineering. Process management proponents mostly focused on the system approach and workflow modeling. In this paper, we would like to emphasize the issues of business process paradigm development. This paper's aim is to confront workflow modeling with case management. These two approaches have different purposes, although, through their application, the process paradigm change is presented. This study methodology covers the literature survey (LS) and case study. The LS on the application of Case Management Model Notation (CMMN) is included to answer the question for what purposes CMMN is applied. The empirical part covers a case study on remote audit (e-audit) process modeling. Further, a discussion on the strengths and weaknesses of e-audit process is included. Final conclusions concern the transformability of process modeling methodologies. This paper contributes to process management theory with explanations of how and why specific e-audit processes are developed and how they expand process managers' practices. The e-audit activities are included in step-by-step processes as well as in the case management model to improve knowledge sharing and practice improvement.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"30 2","pages":"163-175"},"PeriodicalIF":3.7,"publicationDate":"2023-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44833083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}