{"title":"Emergency order allocation of e-medical supplies due to the disruptive events of the healthcare crisis","authors":"Sachin Kumar Mangla , Ankur Chauhan , Tanmoy Kundu , Abbas Mardani","doi":"10.1016/j.jbusres.2022.113398","DOIUrl":"10.1016/j.jbusres.2022.113398","url":null,"abstract":"<div><p>The availability of electronic (e-medical) homecare essentials, such as thermometers, oximeters, and oxygen concentrators during the peaks of the pandemic coronavirus disease (COVID-19), has been witnessed as critical in saving the lives of people across the world. This paper presents a supply order allocation strategy of e-medical homecare essentials (HCEs) in a multi-supplier environment by a distributor while ensuring sufficient and timely availability for emergency consumption during pandemic peaks. The results, based on the actual demand data of HCEs obtained from a regional HCE distributor during the pandemic peak of the second wave in India, i.e. April-May 2021, suggest that a minimum (maximum) average of 94% (98%) availability of e-medical HCEs respectively at pharmacies could be achieved during the peak demand period using the proposed emergency order allocation algorithm in this study. Conclusively, the analysis of this study could generate insightful implications for emergency operations decisions in the HCEs supply-distribution channel.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"155 ","pages":"Article 113398"},"PeriodicalIF":11.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9633274/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10607512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Organizational culture and affective commitment to e-learning’ changes during COVID-19 pandemic: The underlying effects of readiness for change","authors":"Mohamed Haffar , Wafi Al-Karaghouli , Ramdane Djebarni , Khalil Al-Hyari , Gbolahan Gbadamosi , Fiona Oster , Amer Alaya , Abir Ahmed","doi":"10.1016/j.jbusres.2022.113396","DOIUrl":"10.1016/j.jbusres.2022.113396","url":null,"abstract":"<div><p>Higher education institutions (HEIs) have been embracing digital transformation for years, but the disruptive influence of the global COVID-19 pandemic has accelerated it. Despite the importance of organizational culture (OC) for the successful delivery of e-learning, empirical studies looking at its impact on academics’ readiness and affective commitment to e-learning-induced changes are scant. This study unveils the underlying impacts of multiple employee readiness for change (ERFC) dimensions in the OC-employee affective commitment to change (EACC) relationship. Survey data were obtained from 1,200 Jordanian public HEIs’ academics. Structural equation modelling was used to analyze the data, testing the study’s six hypotheses. The findings offer a novel contribution by showing that OC types influence different dimensions of ERFC, each having a distinctive impact on EACC. It further shows that two ERFC dimensions, namely <em>self-efficacy</em> and <em>personal valence,</em> function as full mediators in the relationships between group culture/adhocracy culture and EACC.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"155 ","pages":"Article 113396"},"PeriodicalIF":11.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9618421/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10763726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Alessandro Bressan , Abel Duarte Alonso , Oanh Thi Kim Vu
{"title":"Business-community relations under COVID-19: A study of micro and small firms","authors":"Alessandro Bressan , Abel Duarte Alonso , Oanh Thi Kim Vu","doi":"10.1016/j.jbusres.2022.113441","DOIUrl":"10.1016/j.jbusres.2022.113441","url":null,"abstract":"<div><p>In considering the premises of social capital and stakeholder theory, this study examines the extent to which firm-community relationships were affected during the COVID-19 crisis, and the significance of firms for their community during this unprecedented event. Responses from 107 Italian micro and small firms were gathered through an online questionnaire. The findings first reveal a strengthening of relations, particularly between firms and other businesses in their community; however, participants’ comments also recognise no changes or even weakening relations. Second, three dimensions highlighting the significance of firms’ survival during the crisis emerged: the community context, underlining firms’ socioeconomic and symbolic contributions, the immediate stakeholders, emphasising contributions towards employment and support of local businesses, and the broader community-society context, underscoring firms’ contribution towards consumer and societal needs. The study proposes a conceptual framework illustrating various relationships between the findings and the considered conceptual underpinnings and suggests various implications.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"155 ","pages":"Article 113441"},"PeriodicalIF":11.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9647033/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10402789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
José María Ferrer , Klaus Ulrich , Cristina Blanco-González-Tejero , Enrique Caño-Marín
{"title":"Investors’ confidence in the crowdlending platform and the impact of Covid-19","authors":"José María Ferrer , Klaus Ulrich , Cristina Blanco-González-Tejero , Enrique Caño-Marín","doi":"10.1016/j.jbusres.2022.113433","DOIUrl":"10.1016/j.jbusres.2022.113433","url":null,"abstract":"<div><p>Crowdlending platforms have gained importance in recent years due to digitalization. The Covid-19 pandemic has severely impacted the entire economy, including repercussions on digital transactions. Investors considering transactions on these platforms require confidence in both the platform and the project in order to make the right decision. For this reason, this study analyzes the links between the parties involved in the process. A survey was sent to 135 investors on the Colectual platform in January 2022, and the research method adopted is Fuzzy Set Qualitative Comparative Analysis (fsQCA). The study examines the connections between the platform, the investors, and the project developers, to assess the influence exerted by the platform on the confidence of the parties seeking and providing investment. The main result is that Covid-19 has been a key factor in the confidence of investors in the platform, and it has had a significant influence on the investments made.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"155 ","pages":"Article 113433"},"PeriodicalIF":11.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9637522/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10396378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Maximilian H.E.E. Gerrath , Alexander Mafael , Aulona Ulqinaku , Alessandro Biraglia
{"title":"Service failures in times of crisis: An analysis of eWOM emotionality","authors":"Maximilian H.E.E. Gerrath , Alexander Mafael , Aulona Ulqinaku , Alessandro Biraglia","doi":"10.1016/j.jbusres.2022.113349","DOIUrl":"10.1016/j.jbusres.2022.113349","url":null,"abstract":"<div><p>The COVID-19 pandemic continues to disrupt consumer experiences as well as service operations. Despite the magnitude of this exogenous shock, little is known about the pandemic’s impact on consumers. Building on engagement theory, this study examines consumers’ emotional responses to service failures on social media. Contributing to the brand equity literature, we test whether electronic word-of-mouth (eWOM) emotionality is contingent on brand strength. To do so, we analyzed 327,205 tweets directed at airline brands over the first 12 months of the pandemic in addition to data from a nonaffected period. The models show that consumers’ overall emotionality in tweets was lower during the pandemic than before it. Over the course of the pandemic, levels of joy were lower while levels of sadness and anger were more prominent in tweets directed at weaker brands. Thus, brand strength still acts as a “buffer” if service failures are caused by exogenous shocks.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"154 ","pages":"Article 113349"},"PeriodicalIF":11.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9547626/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9834500","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mustafa Cagri Gurbuz , Oznur Yurt , Sena Ozdemir , Vania Sena , Wantao Yu
{"title":"Global supply chains risks and COVID-19: Supply chain structure as a mitigating strategy for small and medium-sized enterprises","authors":"Mustafa Cagri Gurbuz , Oznur Yurt , Sena Ozdemir , Vania Sena , Wantao Yu","doi":"10.1016/j.jbusres.2022.113407","DOIUrl":"10.1016/j.jbusres.2022.113407","url":null,"abstract":"<div><p>After the COVID-19 pandemic, more research is needed to understand how the impacts of global events differ among alternative network structures in the presence of supply chain risks, and how relevant these potential risk mitigation strategies are for Small and Medium Enterprises(SMEs). Thus, our main motivation is to show how SMEs can configure their supply chains, and cost-effectively mitigate the risk created by major disruptions. We combined a case study with a simulation model. The results suggest the greater usefulness of certain network configuration strategies (e.g., collaboration, multi-sourcing) compared to others during catastrophic events. Our results indicate that SMEs can avoid suffering more harm than larger competitors by adopting strategies consisting of an adequate mix of proactive and reactive elements, and that an effective proactive strategy involves building flexibility by increasing the number of geographically spread supply chain partners, allowing for deeper discounts to preserve demand without hurting profits.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"155 ","pages":"Article 113407"},"PeriodicalIF":11.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9640425/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10366263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sangeeta Khorana , Hubert Escaith , Salamat Ali , Sushma Kumari , Quynh Do
{"title":"The changing contours of global value chains post-COVID: Evidence from the Commonwealth","authors":"Sangeeta Khorana , Hubert Escaith , Salamat Ali , Sushma Kumari , Quynh Do","doi":"10.1016/j.jbusres.2022.07.044","DOIUrl":"10.1016/j.jbusres.2022.07.044","url":null,"abstract":"<div><p>The COVID-19 pandemic emphasised the global value chains (GVCs) debate by focussing on whether gains from GVC participation outweigh firms associated risks of demand and supply shocks amid rising protectionism. This paper bridges the gap between the international trade and management literature by examining the impact of COVID-19 on Commonwealth countries, an area that has received scant attention in academic literature. Using the Eora database, we simulate scenarios to examine Commonwealth countries’ participation in GVCs post-COVID. We draw on the transaction cost economics (TCE) theory to develop a framework that investigates whether growing protectionism, associated with reshoring, decoupling and nearshoring, could potentially affect the constellation and participation of Commonwealth countries in GVCs post-COVID. Results show that trade protectionism is likely to impact the supply chains and lead to GVC reconfiguration, which could offer opportunities for the Commonwealth countries and firms to potentially gain following the geographical redistribution of suppliers.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"153 ","pages":"Pages 75-86"},"PeriodicalIF":11.3,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9386393/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"10739756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Remote working and digital transformation during the COVID-19 pandemic: Economic–financial impacts and psychological drivers for employees","authors":"Enrico Battisti , Simona Alfiero , Erasmia Leonidou","doi":"10.1016/j.jbusres.2022.06.010","DOIUrl":"10.1016/j.jbusres.2022.06.010","url":null,"abstract":"<div><p>Digital and Information and Communication Technologies (ICTs) and, consequently, remote working have increased since the start of the COVID-19 pandemic. However, workers’ economic–financial perception of remote working conditions, such as digital technology and its implementation, has scarcely been researched. Therefore, this study aims to investigate the economic–financial impacts of remote working on labourers. Using a mixed-methods sequential exploratory design, a sample of 976 workers is investigated. This study highlights that the majority of workers experience a negative economic–financial impact due to the additional costs incurred for digital technology and platforms and for utilities as well as the non-payment of overtime and meal vouchers, which are higher than the savings in commuting costs and out-of-pocket expenses. Furthermore, this research emphasizes that psychological–behavioural variables, specifically job satisfaction and technostress, are essential in the choice to continue working remotely after the COVID-19 pandemic. Finally, our results have important theoretical implications related to the existing literature both on the managerial issues connected to digital transformation, with interdisciplinary elements linked to psychological aspects, and on corporate finance topics associated to the economic–financial impacts of remote working.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"150 ","pages":"Pages 38-50"},"PeriodicalIF":11.3,"publicationDate":"2022-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9186428/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9468748","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing","authors":"Pallavi Singh , Hillol Bala , Bidit Lal Dey , Raffaele Filieri","doi":"10.1016/j.jbusres.2022.07.002","DOIUrl":"10.1016/j.jbusres.2022.07.002","url":null,"abstract":"<div><p>The COVID-19 pandemic forced most individuals to work from home. Simultaneously, there has been an uptake of digital platform use for personal purposes. The excessive use of technology for both work and personal activities may cause technostress. Despite the growing interest in technostress, there is a paucity of research on the effects of work and personal technology use in tandem, particularly during a crisis such as the COVID-19 pandemic. Using a sample of 306 employees, this paper addresses this research gap. The findings highlight how both work and personal digital platforms induce technostress during the enforced remote work period, which in turn increases psychological strains such as technology exhaustion and decreases subjective wellbeing. Study results also show that employees with previous remote working experience could better negotiate technostress, whereas those with high resilience experience decreased wellbeing in the presence of technostress-induced technology exhaustion in the enforced remote work context.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"151 ","pages":"Pages 269-286"},"PeriodicalIF":11.3,"publicationDate":"2022-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9271934/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9334804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Maximilian Gebhardt, Alexander Spieske, Matthias Kopyto, Hendrik Birkel
{"title":"Increasing global supply chains’ resilience after the COVID-19 pandemic: Empirical results from a Delphi study","authors":"Maximilian Gebhardt, Alexander Spieske, Matthias Kopyto, Hendrik Birkel","doi":"10.1016/j.jbusres.2022.06.008","DOIUrl":"10.1016/j.jbusres.2022.06.008","url":null,"abstract":"<div><p>COVID-19 has revealed global supply chains’ vulnerability and sparked debate about increasing supply chain resilience (SCRES). Previous SCRES research has primarily focused on near-term responses to large-scale disruptions, neglecting long-term resilience approaches. We address this research gap by presenting empirical evidence from a Delphi study. Based on the resource dependence theory, we developed 10 projections for 2025 on promising supply chain adaptations, which were assessed by 94 international supply chain experts from academia and industry. The results reveal that companies prioritize bridging over buffering approaches as long-term responses for increasing SCRES. Promising measures include increasing risk criteria importance in supplier selection, supply chain collaboration, and supply chain mapping. In contrast, experts ascribe less priority to safety stocks and coopetition. Moreover, we present a stakeholder analysis confirming one of the resource dependence theory’s central propositions for the future of global supply chains: companies differently affected by externalities will choose different countermeasures.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"150 ","pages":"Pages 59-72"},"PeriodicalIF":11.3,"publicationDate":"2022-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9186425/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9465193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}