Sarah-Alena Rössig , Corinna Vera Hedwig Schmidt , Lisa Schrewentigges , Steffen Strese
{"title":"Is it contagious? The effect of fear of failure on employee satisfaction","authors":"Sarah-Alena Rössig , Corinna Vera Hedwig Schmidt , Lisa Schrewentigges , Steffen Strese","doi":"10.1016/j.jbusres.2024.115059","DOIUrl":"10.1016/j.jbusres.2024.115059","url":null,"abstract":"<div><div>Fear of failure is a negative emotion among entrepreneurs at all stages of the entrepreneurial journey. However, prior research focuses on entrepreneurs in the aspiration stage or individual-level outcomes. Drawing on emotional contagion theory, we suggest that entrepreneurs’ fear of failure is transmitted to their employees, influencing their work experience. We use an exploratory mixed-method design combining survey and secondary data for the quantitative analysis (study I) and conducted interviews with entrepreneurs for the qualitative analysis (study II). We find that the entrepreneur’s fear of failure is negatively related to employee satisfaction. A context characterized by low participativeness in strategic decision-making or an entrepreneur’s low internal locus of control strengthens the negative relationship. Our research sheds light on the emotional contagion processes in entrepreneurship and extends the theory of emotional contagion by introducing participative strategic decision-making as a team environment and entrepreneurs’ locus of control as an individual trait.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"188 ","pages":"Article 115059"},"PeriodicalIF":10.5,"publicationDate":"2024-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142748816","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Empathic chatbots: A double-edged sword in customer experiences","authors":"Antoine Juquelier, Ingrid Poncin, Simon Hazée","doi":"10.1016/j.jbusres.2024.115074","DOIUrl":"10.1016/j.jbusres.2024.115074","url":null,"abstract":"<div><div>Recent breakthroughs in affective computing have enabled the shift from mechanical to empathic chatbots, now capable of detecting, decoding, and mimicking customers’ thoughts and feelings to respond appropriately. While artificial empathy is believed to potentially bridge the human-artificial intelligence gap in customer experience, recent studies offer mixed support for its effectiveness in improving customer outcomes, leaving managers perplexed about the added value of empathic chatbots. Building on social presence theory, this paper investigates whether, how, and when empathic chatbot-led services enhance customer experience. Results from three experiments show that empathic chatbots trigger perceptions of social presence and information quality, which positively influence customer satisfaction. The findings further reveal that empathic chatbots can harm customer experience under certain conditions, particularly when customers feel time pressure. This paper provides insights into how and when to implement empathy in chatbots to enhance customer experience and boost customer satisfaction.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"188 ","pages":"Article 115074"},"PeriodicalIF":10.5,"publicationDate":"2024-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142748817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The past, present, and future of sustainability marketing: How did we get here and where might we go?","authors":"Katherine White , Aylin Cakanlar , Shakti Sethi , Remi Trudel","doi":"10.1016/j.jbusres.2024.115056","DOIUrl":"10.1016/j.jbusres.2024.115056","url":null,"abstract":"<div><div>The ever-increasing concerns about global sustainability have sparked intense debates and actions across various sectors, with marketing playing a pivotal role in influencing both the problem and potential solutions. This article maps the historical trajectory of sustainability marketing, analyzes current trends, and explores future directions to enhance sustainability within marketing practice. We show that sustainability marketing has historically centered on resource conservation and green marketing, but in recent years its scope has expanded to encompass a broader range of topics. These include the circular economy, anti-consumption, regulatory frameworks, innovation, carbon emissions, as well as the social and ethical considerations inherent in sustainability marketing. We propose three main areas within which sustainability marketing might expand in the future: system-driven changes, business-driven changes, and consumer-driven changes. Our analysis aims to deepen the understanding of sustainability marketing and inspire marketers to explore questions and solutions that will contribute to a sustainable future.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"187 ","pages":"Article 115056"},"PeriodicalIF":10.5,"publicationDate":"2024-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142701782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Reinstating the radical: Trajectory, debates, and proposals for strategy as practice","authors":"Qian Li , Paula Jarzabkowski","doi":"10.1016/j.jbusres.2024.115055","DOIUrl":"10.1016/j.jbusres.2024.115055","url":null,"abstract":"<div><div>Strategy as practice (SAP) has developed from a relatively radical idea emphasising situated and knowledgeable strategy practices to a well-recognised field explaining a wide range of strategy activities and practices. Despite this remarkable trajectory, SAP continues to be shaped by ongoing onto-epistemological debates. This essay follows the call to embrace SAP’s early roots in social practices and proposes reinstating the radical in SAP research. We briefly review SAP’s trajectory, showing how advocates and critics have co-constructed the field as it is today. Based on this review, we identify two ongoing debates of intentionality and the macro–micro divide and highlight the onto-epistemological nature of these debates and the methodological challenges to move beyond the debates. Finally, we propose three research ‘bridges’ across these debates<!--> <!-->to further advance<!--> <!-->the radical SAP agenda and its growth as a vibrant intellectual community open to a wide range of research and phenomena as part of the field’s continuous process of becoming.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"187 ","pages":"Article 115055"},"PeriodicalIF":10.5,"publicationDate":"2024-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142701781","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Don’t make me hate you, my love! Perceived brand betrayal and the love-becomes-hate phenomenon","authors":"Asli Tolunay , Cleopatra Veloutsou","doi":"10.1016/j.jbusres.2024.115060","DOIUrl":"10.1016/j.jbusres.2024.115060","url":null,"abstract":"<div><div>Through three scenario-based experiments and under the theoretical lens of Emotion-in-Relationships Model, this work examines the interplay between brand passion and brand transgression type (Studies 1 and 2), perceived betrayal severity (Studies 2 and 3) and betrayal source (Study 3) affecting the important yet underexamined “love-becomes-hate” phenomenon. Study 1 unveils passion as an emotional response post-transgression indicator and evidences the wrongdoing type’s influence on the generated hate type among erstwhile brand lovers. Study 2 finds perceived betrayal important in brand lovers’ brand relationships transformation, supporting that the wrongdoing type influences the generated hate type, with functional wrongdoings creating more severe hate forms than moral or symbolic wrongdoings. Study 3 reveals that for brand lovers brand wrongdoings produce more brand hate than employee wrongdoings. Overall, while consumers assess transgressions distinctively, functional and brand initiated wrongdoings need to be avoided at any cost.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"187 ","pages":"Article 115060"},"PeriodicalIF":10.5,"publicationDate":"2024-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142701780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shan Wang , Shubhashis Karmakar , Fang Wang , Yanli Pei
{"title":"Content dissimilarity and online review helpfulness: Contextual insights","authors":"Shan Wang , Shubhashis Karmakar , Fang Wang , Yanli Pei","doi":"10.1016/j.jbusres.2024.115068","DOIUrl":"10.1016/j.jbusres.2024.115068","url":null,"abstract":"<div><div>As consumers navigate through online product reviews, they read and assess individual reviews within a broader context of product information, including product descriptions and preceding reviews. This research incorporates this information context to better understand online review helpfulness. Specifically, it studies the influence of content dissimilarity in online reviews, including topic and lexical dissimilarities compared to product descriptions and preceding reviews, respectively, on their perceived helpfulness to potential customers. An empirical analysis of approximately 1.6 million Amazon reviews reveals that readers prefer online product reviews that align with topics but differ in lexicon from product descriptions and preceding reviews. Moreover, the topic and lexical dissimilarities interact in affecting review helpfulness, and the impact of content dissimilarity varies across reviews for products of differing price levels. This research underscores the significance of assessing information utility within its contextual framework and highlights the importance of evaluating content at both the topical and lexical levels. It offers fresh insights for both scholars and practitioners in understanding and curating beneficial online information.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"187 ","pages":"Article 115068"},"PeriodicalIF":10.5,"publicationDate":"2024-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142652579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Alvaro Chacon , Edgar E. Kausel , Tomas Reyes , Stefan Trautmann
{"title":"Preventing algorithm aversion: People are willing to use algorithms with a learning label","authors":"Alvaro Chacon , Edgar E. Kausel , Tomas Reyes , Stefan Trautmann","doi":"10.1016/j.jbusres.2024.115032","DOIUrl":"10.1016/j.jbusres.2024.115032","url":null,"abstract":"<div><div>As algorithms often outperform humans in prediction, algorithm aversion is economically harmful. To enhance algorithm utilization, we suggest emphasizing their learning capabilities, i.e., their increasing predictive precision over time, through the explicit addition of a “learning” label. We conducted five incentivized studies in which 1,167 participants may prefer algorithms or take up algorithmic advice in a financial or healthcare related task. Our results suggest that people use algorithms with a learning label to a greater extent than algorithms without such a label. As the accuracy of advice improves beyond a threshold, the use of algorithms with a learning label increases more than algorithms without a label. Thus, we show that a salient learning attribute can positively affect algorithm use in both the financial and health domain.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"187 ","pages":"Article 115032"},"PeriodicalIF":10.5,"publicationDate":"2024-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142652577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Agility in marketing teams: An analysis of factors influencing the entry decision into a trendy social network","authors":"Itziar Oltra, Carmen Camarero, Rebeca San José","doi":"10.1016/j.jbusres.2024.115054","DOIUrl":"10.1016/j.jbusres.2024.115054","url":null,"abstract":"<div><div>Given the rise of new social networks, companies must decide whether to incorporate each new network into their social media marketing strategy. This research analyses the factors that influence a brand’s entry into a trendy social network, integrating two traditional paradigms of innovation adoption –the TOE and the UTAUT– with the concept of marketing agility, to incorporate the strategic perspective of marketing departments. We conduct a mixed methods approach, through a focus group with managers and a quantitative analysis based on a questionnaire with a sample of 161 managers, complemented with a fsQCA to identify specific configurations of factors that determine that entry. The study validates marketing agility’s relevance, emphasising the importance of market monitoring beyond speed. Three company characterizations are proposed, including differences in expectations, effort perceptions, and competitors influence. We offer an explanatory model of the adoption conditions of technological innovations undertaken by marketing departments, applicable to future innovations in communication tools.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"187 ","pages":"Article 115054"},"PeriodicalIF":10.5,"publicationDate":"2024-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142652578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Linking firm performance with innovation culture: An algorithmic approach towards theory building","authors":"Wanqing Li , Jiang Yu , Feng Chen","doi":"10.1016/j.jbusres.2024.115048","DOIUrl":"10.1016/j.jbusres.2024.115048","url":null,"abstract":"<div><div>To address the growing demand for theory development in computational social science research, this study employs an algorithm-driven approach to formulate a comprehensive six-step theory generation process. By applying this original research method, a new theoretical model—the “Dynamic Resource-Culture Synergy Theory” is proposed which enhances the explanatory power regarding how firms maintain competitiveness in rapidly changing environments by emphasizing the pivotal role of culture in resource integration and innovation processes. Drawing on empirical data from 887 Chinese high-tech manufacturing firms, our analysis identifies key drivers of organizational performance, with a particular focus on the role of organizational culture, especially innovation culture, as a mediating force. Utilizing the GWO-SVM technique, we gain a nuanced understanding of how different cultural traits interact with innovation and leverage, uncovering how the initial enhancement of innovation culture positively impacts performance metrics such as ROA. The findings confirm that innovation, facilitated by organizational culture, significantly enhances performance outcomes. Furthermore, this study considers factors such as leverage and the proportion of technical personnel, investigating their moderating effects on the relationship between innovation culture and firm performance. This study not only deepens the understanding of how innovation and culture interact to influence firm performance but also provides significant theoretical and practical contributions to the study of the dynamics of high-tech manufacturing enterprises.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"187 ","pages":"Article 115048"},"PeriodicalIF":10.5,"publicationDate":"2024-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142652646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Aaminah Zaman Malik , Fayez Ahmad , Francisco Guzmán
{"title":"Socio-politically silent brands: A double edged sword","authors":"Aaminah Zaman Malik , Fayez Ahmad , Francisco Guzmán","doi":"10.1016/j.jbusres.2024.115046","DOIUrl":"10.1016/j.jbusres.2024.115046","url":null,"abstract":"<div><div>The impact of brand activism is gaining interest in consumer research and managerial practice. However, literature on brands that remain silent and stay out of polarized sociopolitical issues is limited. This research addresses this gap by proposing and confirming consumers’ attributions toward socio-politically silent brands (SSB) as self-serving and socially justified motives through an exploratory text analysis. The study shows that brands’ silence does not always have a negative influence on consumer attitudes, and subsequently on consumer-based brand equity and their purchase intentions but may have a positive influence depending upon the attributions consumers make. Using structural equation modeling and an experiment-based study, the findings also show that brands’ silence predominantly influence liberal consumers’ attitudes whose self-focus motivations varyingly shape their attitudes based on the attributions they make of the motives behind brands’ silence.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"187 ","pages":"Article 115046"},"PeriodicalIF":10.5,"publicationDate":"2024-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142652576","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}