Journal of Business Research最新文献_第4页

Don’t shoot the messenger: the impact of anthropomorphized chatbots and recommendations during a process service failure☆ 不要射杀信使：在流程服务故障期间，人格化聊天机器人和推荐的影响

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-01-17 DOI: 10.1016/j.jbusres.2026.115991

Carol L. Esmark Jones , Christian Barney Neuman , Brett Kazandjian , Joel Collier , Tyler Hancock

{"title":"Don’t shoot the messenger: the impact of anthropomorphized chatbots and recommendations during a process service failure☆","authors":"Carol L. Esmark Jones , Christian Barney Neuman , Brett Kazandjian , Joel Collier , Tyler Hancock","doi":"10.1016/j.jbusres.2026.115991","DOIUrl":"10.1016/j.jbusres.2026.115991","url":null,"abstract":"<div><div>Anthropomorphized service and retail technologies offer many advantages for both consumers and retailers. However, the impact of anthropomorphism on consumers’ experiences with service failure and recovery is still unclear. Based on attribution theory and existing literature on anthropomorphism, this paper suggests that anthropomorphized chatbots may elicit more contempt than non-anthropomorphized ones after a service failure, which could lead to lower shopping intentions and less use of the technology. This research identifies two main factors that influence this effect: customers’ need for interaction and the use of a recommendation-based recovery strategy. Specifically, this research examines how providing alternative product suggestions during a stockout can lessen negative consumer reactions to anthropomorphized chatbots. Four studies conducted in a mobile shopping context demonstrate that anthropomorphized retail technologies can sometimes backfire during service failures, particularly for customers with low need for interaction, but offering product recommendations can improve perceptions and help restore shopping intentions.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 115991"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146036384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does entrepreneurial learning translate into personal initiative in the workplace? A role congruity perspective 创业学习是否转化为工作场所的个人主动性？角色一致性视角

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-01-21 DOI: 10.1016/j.jbusres.2025.115963

Davide Hahn , Azzurra Meoli , Giuliano Sansone

{"title":"Does entrepreneurial learning translate into personal initiative in the workplace? A role congruity perspective","authors":"Davide Hahn , Azzurra Meoli , Giuliano Sansone","doi":"10.1016/j.jbusres.2025.115963","DOIUrl":"10.1016/j.jbusres.2025.115963","url":null,"abstract":"<div><div>Drawing on role congruity theory (RCT), we posit that entrepreneurial learning (EL) fosters employees’ personal initiative (PI) due to the congruity between entrepreneurial qualities and the employee role. We further investigate contingencies that shape such congruity, thereby affecting the EL–PI relationship: individual-level (gender) and firm-level (size and age) characteristics. Using data from 5,564 working students drawn from the “Global University Entrepreneurial Spirit Students’ Survey” (GUESSS), our regression analyses confirm that EL fosters PI. This effect is more positive for male employees, since gendered role expectations limit the congruity between entrepreneurial qualities and PI in females. Additionally, the positive EL–PI relationship is more pronounced in employees in larger and older firms, as the employee roles in these organizations display greater congruity with entrepreneurial qualities. Our findings extend research on EL, which has traditionally focused on new venture creation, by showing that EL enhances employees’ PI in existing organizations.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 115963"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146036513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Compassionate innovation: reframing ethical innovation through the relational lens of dependent origination 富有同情心的创新：通过依赖起源的关系视角重构伦理创新

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-01-23 DOI: 10.1016/j.jbusres.2026.116009

Somendra Narayan , Subhadeep Datta

{"title":"Compassionate innovation: reframing ethical innovation through the relational lens of dependent origination","authors":"Somendra Narayan , Subhadeep Datta","doi":"10.1016/j.jbusres.2026.116009","DOIUrl":"10.1016/j.jbusres.2026.116009","url":null,"abstract":"<div><div>Innovation is an inherently relational process that unfolds across interconnected human, technological, and ecological systems. This paper advances the theory of ethical innovation through the Compassionate Innovation Framework (CIF), grounded in Nāgārjunian philosophy: śūnyatā (non-essentialism), pratītyasamutpāda (dependent origination), and karuṇā (compassion). CIF conceptualizes compassion as a purposive organizational capability expressed through three interdependent dimensions: conscientiousness (systemic awareness of consequences), mindfulness (context-sensitive ethical reflexivity), and vigilance (continuous learning and adaptive governance). Together, these translate compassion from moral intention into a dynamic capability for value creation under uncertainty. The paper contributes by offering a relational ontology that redefines innovation as an act of interdependence; extending responsible innovation beyond anthropocentric and procedural ethics; and providing actionable principles for cultivating ethical resilience. CIF positions compassion as a strategic capability that integrates moral insight with performance, offering a coherent alternative to Western-centric models of innovation and responsibility.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 116009"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146036516","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Responsibility beyond the point of sale: Leveraging product stewardship to mitigate Scope 3 emissions 超越销售点的责任：利用产品管理来减少范围3的排放

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-02-04 DOI: 10.1016/j.jbusres.2026.116040

Lukas Schnabl , Anna-Karina Schmitz , Emily Waltermann , Katharina Göring-Lensing-Hebben

{"title":"Responsibility beyond the point of sale: Leveraging product stewardship to mitigate Scope 3 emissions","authors":"Lukas Schnabl , Anna-Karina Schmitz , Emily Waltermann , Katharina Göring-Lensing-Hebben","doi":"10.1016/j.jbusres.2026.116040","DOIUrl":"10.1016/j.jbusres.2026.116040","url":null,"abstract":"<div><div>Growing sustainability concerns emphasize companies’ responsibility for their environmental footprint across the entire value chain. Yet most emissions occur beyond companies’ direct control during product use and disposal. Nonetheless, research has largely neglected how companies can manage these downstream Scope 3 emissions. Drawing on stewardship theory and the natural-resource-based view, we conceptualize product stewardship as a process by which companies steer Scope 3 emissions reduction. We build on interviews with 76 managers across consumer goods, retail, and related industries to develop a framework that identifies (1) organizational commitment, competitiveness, and stakeholder involvement as antecedents, (2) a three-stage process encompassing measurement work, initiative implementation (on the levels of product, price, place, and promotion), and evaluation, and (3) consumer-, product-, and company-related boundaries. The framework redefines stewardship as a distributed governance mechanism connecting corporate strategy with consumer behavior and offers guidance for managers and policymakers on reducing consumption phase Scope 3 emissions.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"208 ","pages":"Article 116040"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146116753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Stories that matter: the effects of narrative transportation and influencer-message congruity on prosocial behavior 重要的故事：叙事转移和影响者-信息一致性对亲社会行为的影响

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-02-13 DOI: 10.1016/j.jbusres.2026.116051

Ser Zian Tan , Lin Yang , Wee Hong Loo , Anuja Chalke

{"title":"Stories that matter: the effects of narrative transportation and influencer-message congruity on prosocial behavior","authors":"Ser Zian Tan , Lin Yang , Wee Hong Loo , Anuja Chalke","doi":"10.1016/j.jbusres.2026.116051","DOIUrl":"10.1016/j.jbusres.2026.116051","url":null,"abstract":"<div><div>Research on storytelling and influencer marketing in charitable donations has attracted great interest from non-profit organizations amid increasing fundraising competition. However, the synergistic effect between the two remains understudied. This study investigates a storytelling strategy − narrative persuasion using character-driven narratives and its impact in influencer marketing on donation behavior, which is underpinned by the Narrative Transportation Theory. Two experiments revealed that exposure to social media posts featuring character-driven narratives increased narrative transportation and subsequent donations. This effect was strengthened by influencer-message congruity, where alignment between the influencer’s image and message enhanced donation amounts. Crucially, the impact was moderated by self-transcendence, with individuals exhibiting high self-transcendence contributing more donations when character-driven narratives aligned with influencers’ images. This study contributes to the storytelling (narrative persuasion) in influencer marketing literature, underscoring the importance of character-driven narrative techniques in shaping consumer responses to social media posts promoting charitable donation.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"208 ","pages":"Article 116051"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146191414","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Racial and ethnic differences in entrepreneurship 创业中的种族和民族差异

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-02-13 DOI: 10.1016/j.jbusres.2026.116075

Christopher J. Boudreaux

引用次数: 0

Organizational adaptation and willingness to bear uncertainty: the role of CEO personality and government influence 组织适应与承受不确定性意愿：CEO人格与政府影响的作用

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-01-29 DOI: 10.1016/j.jbusres.2026.115999

Johan Bruneel , Gabriella Padilla , Matthias Staessens

{"title":"Organizational adaptation and willingness to bear uncertainty: the role of CEO personality and government influence","authors":"Johan Bruneel , Gabriella Padilla , Matthias Staessens","doi":"10.1016/j.jbusres.2026.115999","DOIUrl":"10.1016/j.jbusres.2026.115999","url":null,"abstract":"<div><div>Drawing on the “willingness to bear uncertainty” framework, this study posits that proactive and risk-taking CEOs are more willing to lead organizational adaptation under conditions of uncertainty rather than adopt a wait-and-see approach. Further, we argue that risk-averse and passive CEOs become more likely to initiate adaptive change under high government dependency and strong coercive institutional pressure. Employing survey and secondary data on Flemish work integration social enterprises, our findings illustrate that CEO proactiveness is associated with greater organizational adaptation, particularly under high coercive institutional pressure. Surprisingly, CEOs’ risk-taking propensity is not directly associated with organizational adaptation; instead, its effect depends on government dependency and coercive institutional pressure. Under low government dependency or coercive institutional pressure, risk-taking CEOs are more likely to drive adaptation, whereas under high government dependency and coercive institutional pressure, risk-averse CEOs become more likely to pursue adaptive actions.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 115999"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146075053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When are reposts effective? Exploring the effects of OSM user engagement and post types on sales 什么时候转发有效？探索OSM用户参与度和帖子类型对销售的影响

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-01-26 DOI: 10.1016/j.jbusres.2026.116004

Lifei Bai , Xiaorong Fu , Xiaoyan Xu , Tao Yin

引用次数: 0

How moral brand transgressions impact perceptions of social media message credibility 道德品牌越轨如何影响人们对社交媒体信息可信度的认知

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-02-13 DOI: 10.1016/j.jbusres.2026.116067

Scott Connors , Sean T. Hingston

引用次数: 0

ESG rating disclosure and corporate bond credit spreads: a time-varying difference-in-differences analysis from China ESG评级披露与公司债信用价差：基于中国的时变差异分析

IF 9.8 1区管理学

Journal of Business Research Pub Date : 2026-04-01 Epub Date: 2026-02-11 DOI: 10.1016/j.jbusres.2026.116042

Gang Du , Xiaoling Ouyang , Ruipeng Tan , Lei Zhang

{"title":"ESG rating disclosure and corporate bond credit spreads: a time-varying difference-in-differences analysis from China","authors":"Gang Du , Xiaoling Ouyang , Ruipeng Tan , Lei Zhang","doi":"10.1016/j.jbusres.2026.116042","DOIUrl":"10.1016/j.jbusres.2026.116042","url":null,"abstract":"<div><div>As a result of China’s “dual carbon” strategy, environmental, social, and governance (ESG) practices have become increasingly crucial for guiding sustainable investment decisions. This study explores the impact of ESG rating disclosure on corporate bond credit spreads among A-share listed companies on China’s Shanghai and Shenzhen stock exchanges from 2010 to 2020. Based on ESG ratings provided by SynTao Green Finance and time-varying difference-in-differences approach, we found substantial evidence that enhanced ESG rating disclosure significantly reduces bond credit spreads. Further analysis revealed notable heterogeneity in this relationship, with stronger effects observed among firms in non-heavy polluting industries, regions characterized by higher levels of marketization, and companies where the roles of the chairperson of the board and CEO are unified. Additionally, superior ESG performance, particularly driven by social factors, is associated with greater reductions in bond credit spreads. Our findings demonstrate that ESG commitments can effectively reduce firms’ bond financing costs and ease financing constraints, thus providing valuable insights for policymakers and investors committed to high-quality and sustainable economic growth.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"208 ","pages":"Article 116042"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146191408","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0