{"title":"Navigating the platform economy: Crafting a customer analytics capability instrument","authors":"Md Afnan Hossain , Shahriar Akter , Venkata Yanamandram , Carolyn Strong","doi":"10.1016/j.jbusres.2023.114260","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114260","url":null,"abstract":"<div><p>The prevalence of the platform economy is rapidly increasing, primarily driven by the incorporation of big data into the digital business environment. Big data contains substantial customer information, necessitating analytics to process such data. Despite the acceleration in customer data, researchers lack knowledge about the tools that constitute Customer Analytics Capability (CAC) within the online retail business context. Through a multi-phase research design, we develop and test an instrument for CAC within the spectrum of the platform economy. We validate a multidimensional and higher-order CAC framework comprising value creation, delivery, and management. We establish the nomological validity by identifying the instrument's significant impact on customer-related performance. This research contributes to a deeper understanding of the role of CAC in shaping customer-centric outcomes within the expanding platform economy.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"170 ","pages":"Article 114260"},"PeriodicalIF":11.3,"publicationDate":"2023-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50200066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Taiyang Zhao , Yan Lu , Valerie Lynette Wang , Banggang Wu , Zhi Chen , Wei Song , Liying Zhou
{"title":"Shared but unhappy? Detrimental effects of using shared products on psychological ownership and consumer happiness","authors":"Taiyang Zhao , Yan Lu , Valerie Lynette Wang , Banggang Wu , Zhi Chen , Wei Song , Liying Zhou","doi":"10.1016/j.jbusres.2023.114306","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114306","url":null,"abstract":"<div><p>This study examines the negative impacts of using shared products on consumer happiness. Results of three experimental studies show that, compared with using owned products, using shared products impairs consumer happiness by triggering lower psychological ownership. This effect is stronger for consumers who are more materialistic as well as for those who are under higher perceived financial constraint. The findings entail novel implications for the sharing economy and consumer well-being.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"169 ","pages":"Article 114306"},"PeriodicalIF":11.3,"publicationDate":"2023-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50181718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An exploration of ripple effects of advertising among major suppliers in a supply chain network","authors":"Mayukh Dass , Mehrnoosh Reshadi , Yuewu Li","doi":"10.1016/j.jbusres.2023.114299","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114299","url":null,"abstract":"<div><p>In this research, we explore a new phenomenon where advertising expenditure is found to oscillate between supply partners of a supply chain network (SCN) in a predictable manner. We refer to this oscillation as the <em>ripple effect of advertising</em> in supply chain networks. These oscillations are similar to the bullwhip and reverse bullwhip effects and are expected to impose similar operational inefficiencies in supply networks. Using the ripple effects and bullwhip effects literature as its underlying theoretical foundation, this paper uses longitudinal data from the apparel industry to analyze the advertising differences among the major suppliers of a supply chain (SC) system holistically using a bilinear mixed model. The results support the presence of the <em>ripple effect of advertising</em> and suggest that advertising should be better coordinated across supply chain members to reduce operational and financial inefficiencies.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"169 ","pages":"Article 114299"},"PeriodicalIF":11.3,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50181799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Roberto Mora Cortez , Wesley J. Johnston , Michael Ehret
{"title":"“Good Times–Bad Times” – Relationship marketing through business cycles","authors":"Roberto Mora Cortez , Wesley J. Johnston , Michael Ehret","doi":"10.1016/j.jbusres.2023.114063","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114063","url":null,"abstract":"<div><p>Business cycles (BCs) can alter the conditions for long-term business-to-business (B2B) relationships. Based on relationship marketing (RM) and interorganizational learning theories, the authors propose a model that explains relationship configurations that reveal opportunities under economic uncertainty. In the Pilot Study, the authors identify key mechanisms of RM process (communication openness, technical involvement, and customer value anticipation) and performance outcomes (price, cost-to-serve, and expectation of relationship continuity) from the supplier’s view. In Study 1, the proposed model is tested with a sample of large size, market leader firms in times of economic crisis (T<sub>1</sub>). In Study 2, conducting a multi-group analysis, the same sample is used to test the model in times of recovery/expansion (T<sub>2</sub>). The findings offer directions for suppliers on how to leverage B2B relationships through a BC. Particularly, the authors indicate that supplier’s performance is influenced differently by RM mechanisms during times of economic crisis versus times of recovery/expansion.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"165 ","pages":"Article 114063"},"PeriodicalIF":11.3,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50182939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mauricio Palmeira , Nathaniel N. Hartmann , Eugene Chan , Samuel B. Sekar
{"title":"Don’t blame the powerless: The impact of hierarchy on reactions to responses to ethical scandals","authors":"Mauricio Palmeira , Nathaniel N. Hartmann , Eugene Chan , Samuel B. Sekar","doi":"10.1016/j.jbusres.2023.114075","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114075","url":null,"abstract":"<div><p>We examine consumer reactions to the blaming of higher-level (e.g., upper managers) vs. lower-level (e.g., sales associates) employees for an ethical scandal. Using a multi-methods approach involving interviews and three experiments, we find support for a series of insights: (1) consumers are biased toward attributing greater responsibility for an ethical scandal to higher-level vs. lower-level employees; (2) consumers hold more favorable attitudes regarding the company when the CEO places the blame on the higher- (vs. lower-) level employees; (3) consumers, even when parties are considered equally responsible, react more positively to a company that blames higher-level employees; (4) the effect of blaming higher-level employees is only observed among those more dispositioned to reject hierarchical differences (i.e., individuals low on power distance beliefs).</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"165 ","pages":"Article 114075"},"PeriodicalIF":11.3,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50182983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Matthew A. Barlow , William S. Hesterly , J. Cameron Verhaal
{"title":"Catching a falling star: Mobility of declining star performers, peer effects, and organizational performance in the National Football League","authors":"Matthew A. Barlow , William S. Hesterly , J. Cameron Verhaal","doi":"10.1016/j.jbusres.2023.114053","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114053","url":null,"abstract":"<div><p>Research examining how star performers impact their peers largely finds that stars positively impact peer performance. Another stream of research has examined how stars impact their organizations, specifically after mobility events, and finds that hiring stars often leads to lower organizational performance. However, these research streams have developed independently. This paper attempts to reconcile these findings by examining the mobility of stars in the twilight of their career. Leveraging a dataset of individual and organizational performance in the NFL, we find that falling star quarterbacks have positive impacts on their peers when they change organizations. This peer effect leads to increased organizational performance, even though the individual performance of the falling star declines. Moreover, we test and compare the specific mechanisms driving this effect.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"165 ","pages":"Article 114053"},"PeriodicalIF":11.3,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50182941","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"What makes NFTs valuable to consumers? Perceived value drivers associated with NFTs liking, purchasing, and holding","authors":"Tuba Yilmaz , Sofie Sagfossen , Carlos Velasco","doi":"10.1016/j.jbusres.2023.114056","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114056","url":null,"abstract":"<div><p>Non-fungible tokens (NFTs) are unique digital assets that exist in a given blockchain. NFT projects, containing unique collections of these assets, are blockchain-based companies that deliver value to customers. Why do people buy NFTs paying up to millions of dollars? Given the lack of studies on what makes NFTs valuable to consumers, we conceptualized the NFT journey through an analysis of the customer journey and the current NFT space dynamics, assessing key stage-based value drivers. We developed the temporal dimension of value perception in the digital asset journey, conceptualizing it as three distinct interaction stages with NFT collections: liking, purchasing, and holding or selling. Then, throughout three studies involving NFT users, we assessed the drivers associated with these stages. Using consumer-based value theory, we identified and categorized distinct drivers of value and examined the dynamics of these drivers across all stages. This exploratory study lays a foundation for future digital asset value research.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"165 ","pages":"Article 114056"},"PeriodicalIF":11.3,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50183002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Quantifying the short- and long-run impact of inflation-related price volatility on knowledge asset investment","authors":"Xuecheng Fan , Zeshui Xu , Yong Qin , Marinko Škare","doi":"10.1016/j.jbusres.2023.114048","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114048","url":null,"abstract":"<div><p>The study of the link between price volatility, measured in the inflation index, and knowledge asset investment is a topic under intense research. Knowledge asset investment is moving with inflation shocks (high synchronicity), particularly at the troughs and peaks of a business cycle. This research investigates the influence of inflation shocks on knowledge asset investment. Previous studies do not provide a piece of direct empirical evidence on the impact of inflation shocks on knowledge asset investment that is available. We employ panel structural vector autoregression to explore the short and long-run effects of inflation shocks on knowledge asset investment in 29 advanced economies from 1995 to 2019. Our empirical results prove a strong and statistically significant connection between knowledge asset investment and price volatility. In addition, we identify a robust empirical link between knowledge asset investment and the inflation index. The findings further indicate that the inflation index determines knowledge asset investment. Our work contributes to technology innovation, asset allocation, and price-level research to inspire novel research on knowledge asset investment.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"165 ","pages":"Article 114048"},"PeriodicalIF":11.3,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50183091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Monin Techawachirakul , Abhishek Pathak , Kosuke Motoki , Gemma Anne Calvert
{"title":"Sonic branding of meat- and plant-based foods: The role of timbre","authors":"Monin Techawachirakul , Abhishek Pathak , Kosuke Motoki , Gemma Anne Calvert","doi":"10.1016/j.jbusres.2023.114032","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114032","url":null,"abstract":"<div><p>Despite the wide body of literature available on the sound symbolism of food, the role of timbre in influencing food perception is yet underexplored. Given the shared gender stereotypes between timbre (musical instruments) and foods, this research examined the relationship between masculine/feminine instruments and meat/plant attributes across four studies. We identified the masculine timbre-meat and feminine timbre-plant associations (Study 1), which hold even within the same food category (Study 2a and 2b). Interestingly, the feminine timbre-plant associations (vs. masculine) were found to be stronger at the implicit level (Study 3). Study 4 demonstrated that sogos created in feminine instruments activate the feminine concepts linked to plant appeal and results in enhancing these regardless of consumers’ perceived pleasantness of the sogos. These insights suggest novel sonic branding strategies for brand managers, and advertisers in the plant-based (meat-alternative) food industry.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"165 ","pages":"Article 114032"},"PeriodicalIF":11.3,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50183078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Revenue models for digital services in the railway industry: A framework for choosing the right revenue model","authors":"Sabrina Tabares , Vinit Parida , Ivanka Visnjic","doi":"10.1016/j.jbusres.2023.114041","DOIUrl":"https://doi.org/10.1016/j.jbusres.2023.114041","url":null,"abstract":"<div><p>While digital servitization provides manufacturing companies with the potential to earn additional revenues in the transition process from physical to digital offerings, the implementation of adequate value-capturing mechanisms is a major hurdle. The literature discerns little on the factors that influence the choice of revenue models for digital services. To address this knowledge gap, we build on a case study approach involving two global manufacturing companies in the railway industry that have experience in offering diverse digital services. The analysis reveals specific features and characteristics of three major revenue models for digital services – namely, subscription, usage-based, and performance-based revenue models. In addition, we identify overarching factors influencing the choice of revenue models for digital services. They are related to a) <em>customer digital readiness</em>, b) <em>digital service sophistication</em>, and c<em>) digital ecosystem partnerships.</em> Building on these influencing factors, we propose a framework that recommends that companies evaluate revenue models in relation to specific digital services. We furnish several theoretical contributions to the digital servitization literature and provide managerial implications for practitioners to assist in the choice of revenue models for digital services.</p></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"165 ","pages":"Article 114041"},"PeriodicalIF":11.3,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50183089","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}