{"title":"Zero pricing in ICT bundle offers: does it reinforce or weaken anticompetitive effects?","authors":"Youngwook Koo , Minki Kim , Minsoo Park","doi":"10.1016/j.jbusres.2026.115994","DOIUrl":"10.1016/j.jbusres.2026.115994","url":null,"abstract":"<div><div>Marketers and antitrust practitioners have long raised concerns regarding market power abuses through bundling in the Information and Communication Technology (ICT) industry. Anticompetitive issues can arise if market-dominant operators frame bundle discounts as “free” offers (i.e., zero-price marketing)—a topic still underexplored in the literature. While research on consumer behavior around free offers in bundles exists, it remains unclear if zero-pricing strengthens or weakens anticompetitive effects. We developed a theoretical model of bundling across different competition levels and empirically tested consumer preferences for zero-priced bundles using a conjoint experiment. Consistent with strategic foreclosure theory, we found that market-dominant operators can increase their pay-TV market share through zero-price marketing. Economically vulnerable consumers are particularly susceptible to these offers. Moreover, bundles often have hidden costs, such as long-term contracts, leading to potential lock-in effects. These findings suggest the need for regulatory attention to zero-price marketing in bundles.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 115994"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146036511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Baojun Jiang , Chakravarthi Narasimhan , Ozge Turut
{"title":"Search vs. site retargeting: A holistic look to retargeting","authors":"Baojun Jiang , Chakravarthi Narasimhan , Ozge Turut","doi":"10.1016/j.jbusres.2026.115993","DOIUrl":"10.1016/j.jbusres.2026.115993","url":null,"abstract":"<div><div>Retargeting has emerged as one of the most effective forms of online advertising, with site retargeting and search retargeting being the two dominant approaches. Search retargeting targets consumers who have shown interest in a product category but have not visited the firm’s website, while site retargeting focuses on recovering consumers who have visited the site, expressed purchase intent, but abandoned their shopping carts. Although both retargeting strategies are used, little is known about how firms should allocate resources between them in a coordinated manner. We develop an analytical model that captures the entire online purchase funnel and accounts for abandonment at both upper and lower stages. Our model explicitly examines how search and site retargeting interact. We provide actionable guidelines for when firms should invest in one or both strategies. We discuss implications for pricing strategies and potential effects on product innovation, offering a comprehensive framework for retargeting decisions.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 115993"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146036515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Joel B. Carnevale , Michael Frese , Sarah L. Jack , Sharon K. Parker , Johan Wiklund
{"title":"A better tomorrow? Work and well-being in the entrepreneurial society","authors":"Joel B. Carnevale , Michael Frese , Sarah L. Jack , Sharon K. Parker , Johan Wiklund","doi":"10.1016/j.jbusres.2026.115986","DOIUrl":"10.1016/j.jbusres.2026.115986","url":null,"abstract":"<div><div>Rapid technological innovation, digitalization, and automation are reshaping how work is performed and understood, raising important questions about well-being in the future of work. Such concerns are especially relevant in entrepreneurial contexts, which are marked by high autonomy, uncertainty, and responsibility for shaping one’s own work conditions. This Special Issue brings together research that advances understanding of entrepreneurial well-being against the backdrop of the changing nature of work. The six articles included in the Special Issue investigate diverse mechanisms and settings through which changes in technology, work design, and social and organizational environments shape entrepreneurs’ experiences, resources, and outcomes related to well-being. We synthesize their contributions and outline promising directions for future research to advance scholarship on entrepreneurial well-being in the changing world of work.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 115986"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146036519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Unbalanced ties, unequal leadership: network structure, status variation, and leader cultural orientations in LMX differentiation","authors":"Farid Jahantab, Huda Masood","doi":"10.1016/j.jbusres.2026.116039","DOIUrl":"10.1016/j.jbusres.2026.116039","url":null,"abstract":"<div><div>Integrating LMX research with social network perspective, we examine the implications of workgroup network structure for LMX differentiation (LMXD). Specifically, we propose an indirect effect of influence network acyclicity on LMXD via followers’ status variation within the workgroup. Further, incorporating the relational aspects of leadership and social networks into our theorizing, we introduce leader normative orientations as the boundary conditions of our proposed relationships. We particularly suggest that leader power distance and collectivism moderate the direct effect of workgroup members’ status variation on LMXD, as well as the indirect effect of influence network acyclicity on LMXD via members’ status variation. Analysis of multi-source time-lagged data from 194 workgroups comprising 1068 employees and 194 leaders supported our model. Our study offers significant theoretical contributions by bridging LMX research with social network perspective and highlights the importance of leader cultural orientations as contextual moderators in understanding the network origins of leadership differentiation.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"208 ","pages":"Article 116039"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146116754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Non-Fungible Token or physical product? Uncovering the effects of souvenir type and scenic type on tourist engagement","authors":"Yichen Zhao , Shan Li , Xinjian Liang , Jiaolong Xue","doi":"10.1016/j.jbusres.2026.116047","DOIUrl":"10.1016/j.jbusres.2026.116047","url":null,"abstract":"<div><div>As Non-Fungible Tokens (NFTs) revolutionize the souvenir market, a critical gap exists: their effectiveness compared to physical souvenirs across different tourist experiences remains unexamined. Grounded in the authenticity theory and the regulatory focus theory, this study conducts four field (lab) experiments to investigate the influence mechanism and boundary conditions underlying the effect of souvenir type (NFT souvenir vs. physical souvenir) and scenic type on tourist engagement, identifying perceived uniqueness and authenticity as parallel mediators, with regulatory focus as a key moderator. The findings demonstrate that promotion-focused tourists exhibit heightened engagement with NFT souvenirs in browsing and sightseeing-oriented scenic spots due to their perceived uniqueness, while prevention-focused tourists favor physical souvenirs in hands-on experience-oriented scenic spots through perceived authenticity. The findings offer vital managerial guidance, enabling destination operators and souvenir designers to strategically match NFT or physical souvenirs to specific scenic types and tourist mind-sets, thereby maximizing engagement and commercial success.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"208 ","pages":"Article 116047"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146192067","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Feelings over reasons: The impact of exposure to nature on consumer decision making","authors":"Sunxu Xu , Ying Ding","doi":"10.1016/j.jbusres.2026.116011","DOIUrl":"10.1016/j.jbusres.2026.116011","url":null,"abstract":"<div><div>Despite the ubiquity of natural elements in consumers’ lives, their influence on decision making has received limited attention. This research examines how and why exposure to nature shapes the way consumers make decisions. Across seven experiments, we find converging evidence that consumers exposed to nature are more likely to rely on feelings rather than reasons, leading to a stronger preference for affectively (vs. cognitively) superior product options and greater scope insensitivity. This shift occurs because exposure to nature decreases consumers’ self-monitoring motivation. We validate these findings through multiple manipulation methods and choice contexts. Furthermore, we identify decision target (i.e., making decisions for oneself or for others) as an important boundary condition that further supports our conceptualization. Theoretically, this research advances understanding of how exposure to nature influences consumer preference. Practically, it provides valuable insights for firms pursuing business model innovation, particularly in retail management.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 116011"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146036508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Storytelling through images: understanding the persuasive effectiveness of social media influencers’ visual narratives","authors":"Xing Zhang , Xinyu Ji , Pengfei Cao , Quan Xiao","doi":"10.1016/j.jbusres.2026.116003","DOIUrl":"10.1016/j.jbusres.2026.116003","url":null,"abstract":"<div><div>This study examines how visual narrative features influence user persuasion in social media influencer marketing using the Narrate, Act, Resonate (NAR) framework. Drawing on a large dataset of 89,270 images and related user behavior data from Rednote, this research demonstrates that visual storytelling plays an essential role in shaping user attitudes, with its effects influenced by influencer characteristics (e.g., follower size and activity level) and content value type. In the narrate dimension, pixel complexity enhances persuasion by enriching visual details, whereas object complexity has a less favorable impact. Influencers with larger followings or higher activity levels amplify these effects by drawing extra attention to visual elements. In the act dimension, the effectiveness of human presence varies between informational and hedonic content. In the resonate dimension, authenticity, aesthetics, and utility drive user persuasion. These findings deepen our understanding of visual narratives and offer practical guidelines for social media marketing strategies.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 116003"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146036510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"What drives CSR specialization? The roles of relative marketing capability and market conditions","authors":"Fangyuan Teng , Mahabubur Rahman , Seongsoo Jang","doi":"10.1016/j.jbusres.2026.115984","DOIUrl":"10.1016/j.jbusres.2026.115984","url":null,"abstract":"<div><div>Firms engage in corporate social responsibility (CSR) through either a generalist approach, addressing many CSR areas, or a specialist approach, focusing on a few. Most firms adopt the latter, yet little is known about what drives CSR specialization, especially the role of organizational capabilities. Drawing on resource advantage theory and dynamic capabilities theory, this study examines whether and how a firm’s relative marketing capability (RMC) affects CSR specialization, and how market conditions—munificence, concentration, and dynamism—moderate this relationship. Using panel data from 855 firms across six countries (2012–2021) and a dynamic estimation method addressing endogeneity, we find that RMC positively influences CSR specialization. Furthermore, market conditions moderate the relationship between RMC and CSR specialization; firms with greater RMC specialize in CSR when they face less munificent, more concentrated, or more dynamic markets. The findings remain consistent across a battery of robustness analyses.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 115984"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146075057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Daniel Chaein Lee , Jungkeun Kim , Jihoon Jhang , Jooyoung Park , Areum Cho , Jaehoon Lee
{"title":"When size doesn’t matter: The impact of unexpected surcharges on consumer reactions","authors":"Daniel Chaein Lee , Jungkeun Kim , Jihoon Jhang , Jooyoung Park , Areum Cho , Jaehoon Lee","doi":"10.1016/j.jbusres.2026.116046","DOIUrl":"10.1016/j.jbusres.2026.116046","url":null,"abstract":"<div><div>Service firms increasingly use surcharges on complimentary items, yet little is known about how consumers respond to these charges. Across five studies in the restaurant context, we show that even nominal surcharges elicit negative consumer responses. Specifically, adding surcharges to complimentary items lowers engagement with advertisements. Furthermore, even a one-cent surcharge reduces perceived fairness and revisit intention. These effects arise because such surcharges violate communal norms, a type of relationship norm emphasizing genuine concern for others and acts of goodwill. By contrast, the negative effect disappears when exchange norms are activated, while it persists under communal norm activation. Together, these findings advance research on consumer responses to small surcharges on complimentary items and offer practical guidance on how service firms can communicate surcharges to mitigate negative reactions.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"208 ","pages":"Article 116046"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146191413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Claudius M. Jonas , Felicitas Kuch , Anna Maria Oberländer
{"title":"VAMOS: Value assessment method for smart services","authors":"Claudius M. Jonas , Felicitas Kuch , Anna Maria Oberländer","doi":"10.1016/j.jbusres.2025.115961","DOIUrl":"10.1016/j.jbusres.2025.115961","url":null,"abstract":"<div><div>Despite the economic potential of digital servitization, especially product-oriented industrial companies struggle to identify beneficial smart services and realize predicted revenues. This results from the complexity of smart services, which disrupt traditional business logics and require orientation toward value-in-use. Value-in-use is the benefit that materializes when actors use an offering. Examination of the anticipated value-in-use of smart services in the early stages of innovation is challenging but essential for design and investment decisions as well as convincing actors to participate in value co-creation. To provide systematic guidance, we introduce the value-in-use assessment method for smart services (VAMOS) drawing from design science research and situational method engineering. The method includes three activities to support practitioners in assessing smart service value-in-use and was validated through a thorough evaluation process with four industrial companies. VAMOS extends research on digital innovation, service-dominant logic, and digital servitization by contributing methodological knowledge.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"207 ","pages":"Article 115961"},"PeriodicalIF":9.8,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146075066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}