Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries最新文献_第6页

Hiring, training and tetaining: managing student employee turnover 招聘、培训和留用:管理学生员工流失

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181295

Sian Shumway, Jon A. Crumpler, C. Washington, Vivian Chang

引用次数: 0

Computer lab reservations: improving how to manage multiple reservation life cycles 计算机实验室预订:改进如何管理多个预订生命周期

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181292

Nicole M. Sattler

{"title":"Computer lab reservations: improving how to manage multiple reservation life cycles","authors":"Nicole M. Sattler","doi":"10.1145/1181216.1181292","DOIUrl":"https://doi.org/10.1145/1181216.1181292","url":null,"abstract":"Since 2003, computer lab reservations during the summer semester have been growing more quickly than resources for managing computer lab reservations at the University of California, Berkeley. In the past one could easily manage the varying life cycles of lab reservations between May and August using notes and a paper calendar: the request, the lab's response to technical needs such as creating computer accounts, installing software and setting up printing capabilities, verification of fees paid if applicable, account testing by the user to catch any problems with the image, and finally, staffing the lab and holding the reservation on the appointed day. This cycle repeats for every new account reservation at the Workstation and Microcomputer Facilities (W&MF) on the Berkeley campus.Though new ways are sought to change the W&MF reservation system, the process must continue to include Oracle Calendar since each lab is a shared resource in the department. To date, calendaring for computer lab reservations has been maintained partially using this software with all other setup functions handled manually using written notes and email. This search for new software tools focused on systems that would not only improve documentation and milestone monitoring, but also increase the efficiency of communication among the facility coordinators concerning account status. Experiments were conducted with Microsoft Excel, Microsoft Project, and PHP Wiki from August 2005 through June 2006 with varying levels of success.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"175 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115175590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Using video podcasts to enhance consulting 利用视频播客加强咨询

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181278

R. Nichols, L. Larraga

引用次数: 2

Architecting change from the inside out 从内到外构建变更

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181232

A. Cruess

引用次数: 0

Putting out the fire before it starts: proactive technology support 防患于未然:主动技术支持

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181231

K. Cleary, Melissa E. Rycroft

{"title":"Putting out the fire before it starts: proactive technology support","authors":"K. Cleary, Melissa E. Rycroft","doi":"10.1145/1181216.1181231","DOIUrl":"https://doi.org/10.1145/1181216.1181231","url":null,"abstract":"At Bucknell University, the Technology Support workgroup has initiated a proactive approach to faculty and staff desktop computing support. Through the use of scanning and monitoring tools, we seek to identify and eliminate potential problems before the client can be disrupted or inconvenienced.We currently have several tools that allow us to distribute timely information to the client. These tools include the opening greeting heard by callers of our technology support number, a web based campus outage and alert center, a custom outage-alert/popup program on the client's computer, portal access to our problem tracking system, and numerous training sessions.Technology Support has also bought and developed several tools to gather information from the client's computers in order to identify machines that will soon be having trouble. These tools help us remotely identify failing hard drives, identify disks approaching capacity, and identify and sometimes fix other preventable problems.Our Technology Support workgroup currently manages an array of centrally managed, preventative maintenance services for our clients, including anti-virus, anti-spyware, windows patching (via WSUS) and centralized, network backup of all faculty and staff desktops.Thanks to our use of proactive tools, we have been able to reduce the number of emergency calls and lower the downtime experienced by our clients. Proactive computing support is better for Technology Support staff and for the university than the reactive/crisis model.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128988234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Creating a positive first impression of information technology support at the start of school 在开学之初就对信息技术支持产生积极的第一印象

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181253

Kenneth Janz, E. Gruenert

{"title":"Creating a positive first impression of information technology support at the start of school","authors":"Kenneth Janz, E. Gruenert","doi":"10.1145/1181216.1181253","DOIUrl":"https://doi.org/10.1145/1181216.1181253","url":null,"abstract":"To capture students' attention, the Office of Information Technology (OIT) at Indiana State University (ISU), created a Start of School Event. This event has been conducted the last three years at ISU. A Start of School Committee comprised of members of the various units in the OIT started the planning process. This committee designed and coordinated the activities of the event. One of the centerpieces of the event was a Technology Information Tent. At the tent, OIT distributed Microsoft Campus Agreement (MSCA) software, safe computing CDs, Student Technology Guides, provided technical help, gave away prizes, answered general questions about the campus, and offered the opportunity for students to be photographed with the school mascot. In addition, the University's radio station WISU broadcasted live from the tent. This array of activities created a carnival atmosphere for the students. For five days starting the Sunday before classes started, a steady stream of students took advantage of easy access computer support. Over 50 OIT staff members assisted with the tent over the five days. Over 2,400 students signed contracts and received the MSCA CDs. Another 2,500 asked for assistance and received answers to such technical questions as how to get connected to the Indiana State network or remove viruses from their personal computers, and many brought their laptops by for hands-on support. The paper focuses on the activities, products, and survey results of the event as well as the project plan for the event.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128436201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The UTPB computer science research lab: running on student power UTPB计算机科学研究实验室:依靠学生的力量运行

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181282

C. Owen, Douglas F. Hale, Ilhyun Lee, Haesun K. Lee

{"title":"The UTPB computer science research lab: running on student power","authors":"C. Owen, Douglas F. Hale, Ilhyun Lee, Haesun K. Lee","doi":"10.1145/1181216.1181282","DOIUrl":"https://doi.org/10.1145/1181216.1181282","url":null,"abstract":"The University of Texas of the Permian Basin (UTPB) is a small university of approximately 3,300 students. The Computer Science Research Lab at UTPB was founded by a federal grant from the Air Force Office of Scientific Research and consists of both Windows and UNIX networks as well as a Linux Cluster and Lego Robots. The lab is used by approximately 100 Computer Science and Information Systems students and five faculty. It provides students with full access to network and database administration as well as an environment for application development. Many courses, such as Research, Software Engineering, Database Systems, Information Systems Design, and Computer Science I and II, use the lab to enhance course work and give students \"hands on\" experience. However, it is not possible to have a dedicated technician to manage the lab, so the Computer Science Research Lab at UTPB is operated and maintained by undergraduate student assistants with minimal faculty supervision. Even the initial set up of the lab was done by students and faculty. The department has managed to maintain a quality lab environment for the last seven years because many non-traditional UTPB students are already working and have various areas of expertise that help with lab maintenance. In addition, through a dedicated Research course, the faculty members guide students to follow defined procedures for installation and maintenance of equipment and software. The faculty would like to share the lab experiences of the last seven years with the SIGUCCS audience.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126621230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Thin clients: the key to our success 瘦客户端:我们成功的关键

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181289

M. Ritschard

引用次数: 6

Compared to operation overlord, deploying and supporting laptops should be easy 与操作霸王相比，部署和支持笔记本电脑应该很容易

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181251

Joseph Hughes

{"title":"Compared to operation overlord, deploying and supporting laptops should be easy","authors":"Joseph Hughes","doi":"10.1145/1181216.1181251","DOIUrl":"https://doi.org/10.1145/1181216.1181251","url":null,"abstract":"In 1997, Rollins College started to award undergraduate students with scholarships that included a laptop computer. In the program's infancy, support was supplied by a single student assistant. Eventually a dedicated full time staff member was hired and the office moved from a storage closet to the IT Repair Shop. After two more moves and the addition of two full time staff members, the laptop repair shop responsibility grew to the current 1700 machines. The supported population now contains three distinct demographics: undergraduate students, graduate students and employees of Rollins College. Each group has their own distinct characteristics that must be addressed, from the logistics of initial deployment to ongoing support depending on their style of usage. For the undergraduates, the students receive their laptops during orientation and typically use their laptops more for personal use than academic needs. This presents the challenge of preparing and then deploying 250 units in one day. In contrast, the graduate students attend orientations in smaller groups (approximately 30) that last 3 hours. This group is more demanding on their laptops due to daily academic use and therefore has a higher proportion of technical issues. Finally, Rollins College IT technicians individually assist employees in the migrating from old to new hardware, familiarizing the user with their new machine. Integrating all the different user styles with a multitude of software and hardware issues, and yet resolving these problems within a 24-48 hour period, is an increasing challenge to the IT staff of Rollins College.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133618519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

We got the message: creating an instant messenger service point 我们得到了消息:创建一个即时通讯服务点

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181297

Jason L. Snyder, Meredith Field

{"title":"We got the message: creating an instant messenger service point","authors":"Jason L. Snyder, Meredith Field","doi":"10.1145/1181216.1181297","DOIUrl":"https://doi.org/10.1145/1181216.1181297","url":null,"abstract":"Figuring out the best way to communicate with and serve students is one of the paramount challenges facing library and technology organizations today, including Bucknell University's merged Information Services and Resources organization (ISR). In an effort to resolve this issue, we went straight to our students, asking, \"How should we communicate with students in order to better meet their service needs?\"The response was unanimous: students prefer to communicate via instant messenger (IM). They suggested that we establish a screen name to handle technology and library questions.ISR formed a committee to plan a pilot IM service, and less than a year later introduced \"ISRBuddy\". This central triage screen name is another entryway to our broad organization that helps students navigate our services. The service expectation was that ISRBuddy would answer simple questions (often using our online knowledgebase) and direct complex questions to specific service desks. Logistical considerations such as software, scheduling, staffing, and assessment were planned well in advance of the pilot launch, which occurred in Spring 2006.Our pilot semester of ISRBuddy taught us many things about our students, including what type of information they need, their work patterns, and the level of service they expect from an online help point. After the successful pilot, we made several modifications to the service for Fall 2006.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134131778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3