Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries最新文献

Facilitating innovative faculty projects: an information technology perspective 促进创新的教师项目:信息技术的角度

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181225

Paul Brown, Kenneth Janz

引用次数: 1

The matrix and beyond: expanding proactive resources for customers 矩阵及超越:为客户拓展主动资源

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181279

Mo Nishiyama, Leslie J. McNeil, Holly E. Wyatt

{"title":"The matrix and beyond: expanding proactive resources for customers","authors":"Mo Nishiyama, Leslie J. McNeil, Holly E. Wyatt","doi":"10.1145/1181216.1181279","DOIUrl":"https://doi.org/10.1145/1181216.1181279","url":null,"abstract":"At Oregon Health & Science University (OHSU), essential duties of the Information Technology Group (ITG) include providing support for a diverse customer base. Faculty, staff, students, volunteers, visiting scholars, interns, vendors, and community healthcare partners all rely on ITG's Customer Relations Management Division (CRMD) for resolving their computing and account access issues. In a dynamic support environment where many of the customer roles falls outside the one-size-fits-all support approach, CRMD expanded their approach to accommodate their diverse clients.CRMD's Computer Access group introduced role-based matrices on their electronic account request forms to help simplify the challenges of granting appropriate network accesses. The revamped forms reduced follow-up contacts from customers. CRMD's HelpDesk launched an online Self-Service Portal for providing customers with one-stop shopping for their diverse computing needs. Content provided on the portal includes self-service password changes, tree-based knowledge base articles organized by applications, quick reference guides for role-based password requirements and core applications, password and access matrix for nearly 40 applications, and computing tips of the week. The portal provides a convenient around-the-clock alternative for customers who wish to resolve their computing issues immediately without having to contact the HelpDesk directly.By implementing proactive forms and resources, ITG has taken steps to address the ever-expanding needs of their diverse customer base. These changes increase the level of self-sufficiency for customers, reduce the staff's customer contact time for routine issues, and provide the ITG a chance to learn the needs of their constituents.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125177527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Providing support to the expanding university 为不断扩大的大学提供支持

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181254

Louis Kelly, Sandra Johnson

引用次数: 3

Creating synergy to make I.T. happen 创造协同效应来实现it

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181274

Stacey Morales, T. Sparks

{"title":"Creating synergy to make I.T. happen","authors":"Stacey Morales, T. Sparks","doi":"10.1145/1181216.1181274","DOIUrl":"https://doi.org/10.1145/1181216.1181274","url":null,"abstract":"Synergy - The working together of two or more things, people, or organizations, especially when the result is greater than the sum of their individual effects or capabilities.At LSU we are making I.T. happen by working together with other organizations on campus to create rich technology spaces where students have access to not only traditional computer labs, but added functions such as social spaces, mobile device circulation, high end media development and output, vending services, digital art gallery, technical support, and library reference.This year LSU will create an Information Commons in our main campus library. The success of this project is the result of a long dialog and working relationship with various organizations that include the LSU Library administration, Contracted Auxiliary Services, Copier management, Graphic Services, College of Art and Design, Information Technology Services, and the Student Technology Fee Oversight Committee.LSU would like to present the ways in which they have created synergy with organizations on campus in order to create spaces where students can gather to collaborate and learn in settings that they are most comfortable and most productive. All of the participating organizations have recognized needs in their areas that without a synergetic effort might have not been possible or resulted in failures. We will speak on why this synergetic solution has worked and reflect on past projects that did not work because they were not coordinated efforts and were missing aspects or functions that could have made them successes.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122814405","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

EMS: a homegrown identity management system EMS:一个本土的身份管理系统

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181277

William P. Murphy III

{"title":"EMS: a homegrown identity management system","authors":"William P. Murphy III","doi":"10.1145/1181216.1181277","DOIUrl":"https://doi.org/10.1145/1181216.1181277","url":null,"abstract":"In 2005 Salem State College upgraded a nine year old email system to Novell's GroupWise. In addition, the College had recently implemented a One Card, web portal, and student administration systems.As we moved forward with these initiatives, we hoped to establish formal user management policies. An IT audit identified a number of problems which needed to be addressed. In the past each IT system was isolated, so users could have different usernames in each system and there were no policies for adding or removing users from these systems. We found: End users with different usernames in each system Users who were deceased or no longer employed Users added or removed from systems without authorization from Human Resources (HR) Users who were not authenticated before they were given College credentials (email address, ID card, etc.) We suspect these challenges/opportunities might exist at other institutions of higher education.With very little time and no budget, we developed EMS, the Employee Management System, a homegrown system designed to authenticate new users, issue usernames, communicate status changes with trusted systems, and continually audit the list of users.Cooperation within IT, and with HR, has helped to make EMS the central point of contact for all IT resources. This system is a work in progress and we are now looking at how this system might be used in other areas.This presentation will include a demonstration of EMS, discussions on where we are, where we are going, and lessons learned along the way.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116820608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Network based storage: getting students to actually use it 基于网络的存储:让学生真正使用它

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181229

Allan Chen

引用次数: 2

Specialized computer labs: care and feeding 专门的计算机实验室:护理和喂养

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181276

Trevor M. Murphy, S. Macklin

引用次数: 0

Now that we are all so well-educated about spyware, can we put the bad guys out of business? 既然我们都受过良好的间谍软件教育，我们能把坏人赶出这个行业吗?

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181269

Karen McDowell

引用次数: 6

Dressing up, dressing down: where is your career headed? 正装，便装:你的职业生涯走向何方?

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181262

Teresa W. Lockard, Jen Whiting

引用次数: 0

Leveraging our campus IT in the wake of the storm 在风暴过后利用我们的校园IT

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181235

Scott Delaney, Stacey Morales

{"title":"Leveraging our campus IT in the wake of the storm","authors":"Scott Delaney, Stacey Morales","doi":"10.1145/1181216.1181235","DOIUrl":"https://doi.org/10.1145/1181216.1181235","url":null,"abstract":"In the hours after Hurricane Katrina demolished the Louisiana Coast, Louisiana State University soon became the center of recovery and relief efforts for the state. This was obviously an effort that spanned all parts of the institution, but as one would expect, information and communication were key to the success of all the parties involved.In our discussion we would like to tell the story of how Louisiana State University's IT resources were key to the recovery efforts in our state.Our organization was equipped to put phones, computers, telephone and networking services in the hands of the volunteers who were administering the triage hospital and acute care facilities on our campus. A hotline was established and staffed 24 hours in the weeks after the storm where citizens could get information. Our network operations center opened their doors to fellow universities in the state to recover their systems and redirect their web pages and communications. Computer labs were dismantled and the systems used in all aspects of the recovery where PCs were needed. We leveraged our partnerships with vendors such as Microsoft, IBM and Cisco to get equipment and supplies where they were needed.We would like to share our story with others so that they will hear firsthand what Louisiana State University's IT department did in the wake of the storm. We hope this will open discussion and dialog that will help other universities understand the power of their resources should they be faced with a disaster of this magnitude.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121668855","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0