Laurie A. Sutch, Darlene P. Nichols, Nancy A. Sims
{"title":"Training and Support from A to Z: Meeting the Many Needs of Graduate Students","authors":"Laurie A. Sutch, Darlene P. Nichols, Nancy A. Sims","doi":"10.1145/1181216.2037819","DOIUrl":"https://doi.org/10.1145/1181216.2037819","url":null,"abstract":"The Graduate Library at the University of Michigan provides a suite of innovative support services that are tailored to meet the unique learning, research, and teaching needs of graduate students. By tailoring services to the graduate student population, and encouraging them to take advantage of other services open to all on campus, the Library is able to meet their needs while simultaneously treating them as members of the larger academic community. Graduate students must quickly develop a number of new skills when they begin working at a higher academic level. The Library’s “Digital Dissertation” workshop series offers sessions on a wide range of research and technology topics. Offerings in recent semesters have included: “Making Posters with Illustrator and PowerPoint”, “Academic Research with Google”, “Conducting the Literature Review in the Social Sciences” and the highly popular “Using Word Effectively for Your Dissertation”. In addition, the centrally located Knowledge Navigation Center, a training-oriented computer lab, provides drop-in assistance on a wide variety of computer software. The Graduate Library also helps graduate students in their roles as instructors; Library instructors have worked with other campus groups to provide training and orientation for new Graduate Student Instructors (GSIs). Often, librarians help GSIs create assignments, or teach information-literacy or technologyinstruction sessions to their classes. This paper will review the current suite of training and support opportunities at the Graduate Library and explain the history of and motivations behind the various programs. It will also discuss tips and ideas for implementing a similar program.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"209 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115735507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Michael Curtin, Nathan Carpenter, Christopher Ritzo
{"title":"Adding fun and games to training programs","authors":"Michael Curtin, Nathan Carpenter, Christopher Ritzo","doi":"10.1145/1181216.1181228","DOIUrl":"https://doi.org/10.1145/1181216.1181228","url":null,"abstract":"CITES is the central IT organization at the University of Illinois at Urbana-Champaign. The CITES Help Desk is a constantly changing environment and keeping our students up to date is a challenge. We want a fun way to reinforce our training program, provide new information on existing services, and foster better teamwork among our staff. To solve this dilemma, the Help Desk develops web-based learning games. Our presentation will showcase the development of these games and highlight the lessons learned from two divergent types of games.The Dockside Mystery was played in late 2005 and featured a fully integrated storyline with interactive characters, 3D environments, and an automated testing and grading system. Prizes were awarded to the students who earned a top score. With our spring 2006 game, Stump the Chump, we took a dissimilar approach. Players relied on their peers to answer work and non-work related quiz questions in a game-show atmosphere in which the students were pitted against the full-time staff. Contestants competed for bragging rights only.Home-grown learning games are a possibility for any group which has the creativity, drive, and means to develop them. Our newest titles illustrate the wide range of approaches that can be taken to meet the challenge of teaching through fun.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123291337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Residential installations for network access on Rollins College campus","authors":"Sean P. Phalen","doi":"10.1145/1181216.1181286","DOIUrl":"https://doi.org/10.1145/1181216.1181286","url":null,"abstract":"This paper provides the history of the residential installation process performed on student-owned computers. The process is referred to as ResNet and changed drastically from the year 2000. The change was gradual each year and improved based on the actual experience and input of those doing the work. Each year, the process was streamlined and new technologies were used. This was partly due to necessity and partly due to the advancement of the operating systems and computer hardware. With the increase of viruses, the need to protect the college network became a top concern and the ResNet process was an excellent way to do this. The process continues to evolve and grow with feedback from the students and staff.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123616090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}