计算机实验室预订:改进如何管理多个预订生命周期

Nicole M. Sattler
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引用次数: 0

摘要

自2003年以来,加州大学伯克利分校(University of California, Berkeley)夏季学期的计算机实验室预订量增长速度超过了管理计算机实验室预订的资源。在过去,人们可以很容易地管理5月至8月之间实验室预订的不同生命周期,使用笔记和纸质日历:请求,实验室对技术需求的响应,如创建计算机帐户,安装软件和设置打印功能,验证支付的费用(如果适用),用户进行帐户测试以捕获图像中的任何问题,最后,配备实验室人员并在指定的日子保留预订。在伯克利校园的工作站和微机设施(W&MF)中,每次新帐户预订都会重复这个循环。尽管寻求新的方法来改变W&MF预约系统,但该过程必须继续包括Oracle Calendar,因为每个实验室都是部门的共享资源。迄今为止,计算机实验室预订的日历部分使用该软件进行维护,所有其他设置功能都使用书面笔记和电子邮件手动处理。寻找新的软件工具的工作重点是那些不仅能改进文件和里程碑监测,而且能提高设施协调员之间关于帐户状况的通讯效率的系统。从2005年8月到2006年6月,在Microsoft Excel、Microsoft Project和PHP Wiki上进行了实验,取得了不同程度的成功。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Computer lab reservations: improving how to manage multiple reservation life cycles
Since 2003, computer lab reservations during the summer semester have been growing more quickly than resources for managing computer lab reservations at the University of California, Berkeley. In the past one could easily manage the varying life cycles of lab reservations between May and August using notes and a paper calendar: the request, the lab's response to technical needs such as creating computer accounts, installing software and setting up printing capabilities, verification of fees paid if applicable, account testing by the user to catch any problems with the image, and finally, staffing the lab and holding the reservation on the appointed day. This cycle repeats for every new account reservation at the Workstation and Microcomputer Facilities (W&MF) on the Berkeley campus.Though new ways are sought to change the W&MF reservation system, the process must continue to include Oracle Calendar since each lab is a shared resource in the department. To date, calendaring for computer lab reservations has been maintained partially using this software with all other setup functions handled manually using written notes and email. This search for new software tools focused on systems that would not only improve documentation and milestone monitoring, but also increase the efficiency of communication among the facility coordinators concerning account status. Experiments were conducted with Microsoft Excel, Microsoft Project, and PHP Wiki from August 2005 through June 2006 with varying levels of success.
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