Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries最新文献_第7页

Student computing purchase programs 学生电脑购买计划

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181301

S. Timmins

{"title":"Student computing purchase programs","authors":"S. Timmins","doi":"10.1145/1181216.1181301","DOIUrl":"https://doi.org/10.1145/1181216.1181301","url":null,"abstract":"There are a variety of approaches to student computer purchases in academic institutions. The goal of a purchase program might be to lower costs to students, to provide guidance for the type of equipment the student buys, to provide a uniform platform, or to simplify both hardware and software technical support. Purchase programs may be run by the University; allow for a third party, such as a bookstore or other vendor to manage offerings; or be designed so the student interacts with the manufacturer directly. Programs also vary in the way students are encouraged or even mandated to participate. The \"weakest mandate\" would be to allow a vendor or vendors to offer their entire product line to students at a discount. At the opposite end of the spectrum, a \"strong mandate\" program would require students to purchase a specifically configured model in order to attend classes. A vendor might offer one standard bundle of systems to a number of schools, or the offerings can be specifically tailored to each institution, college, department or even student. Warranty issues can be handled locally or can be directed to the vendor and/or manufacturer. This paper discusses considerations when setting up a purchase program, the advantages of different program models, and ramifications of each to students and the institution's support staff as well as the effect on institutional purchases.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134455065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Beyond simple e-mail: upgrading an entire campus to enterprise e-mail and calendaring with groupwise 超越简单的电子邮件:将整个校园升级为企业电子邮件和群组日历

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181222

Betsy Black, E. Larsson

{"title":"Beyond simple e-mail: upgrading an entire campus to enterprise e-mail and calendaring with groupwise","authors":"Betsy Black, E. Larsson","doi":"10.1145/1181216.1181222","DOIUrl":"https://doi.org/10.1145/1181216.1181222","url":null,"abstract":"Since the early 90s Drew University has provided basic email services to all students, faculty, and staff, standardizing on IMAP-based email in 1999. First supported in conjunction with the Netscape Communicator and later with Mozilla, the IMAP service has proven to be inexpensive to maintain, but had limitations. Most often cited was the lack of scheduling capabilities, resulting in many departments adopting their own unsupported solutions such as Yahoo! Calendar. The inability of the system to support \"push\" email services, such as BlackBerry was also a concern.To address these issues, University Technology began migrating users to Novell GroupWise starting in fall 2005. Pilot users, including the President's office, were migrated in the fall, with a phased deployment of GroupWise to all users starting in Spring 2006. A cross-departmental task force formed to manage the migration process.This session explores how we addressed the challenges faced when migrating users from a lowest common denominator IMAP service to an enterprise system such as GroupWise. We will discuss issues involved in communicating with the campus, a phased approach to migration, and the creation of customized support and training for faculty, staff, and students. The session will also address the use of web-based self-service tools to ease the transition, tactical deployment of support to address areas of need, and effective use of tools--such as desktop management and incident tracking systems--to facilitate the migration.IT staff who are in the process of planning a campus-wide transition of email systems should attend this session.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132940416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Cultivating an awesome IT staff 培养优秀的IT员工

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181288

M. Ritschard

引用次数: 0

Opening the lines of communications with open source software 打开与开源软件的通信线路

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181242

L. Fox, Shawn M. Plummer

{"title":"Opening the lines of communications with open source software","authors":"L. Fox, Shawn M. Plummer","doi":"10.1145/1181216.1181242","DOIUrl":"https://doi.org/10.1145/1181216.1181242","url":null,"abstract":"SUNY Geneseo's original commercial helpdesk software was purchased and implemented nearly ten years ago. The drawbacks of managing a large software installation (high annual maintenance costs, complex administration needs that could not be met with current staffing levels, and prohibitive expansion costs) led to our exploration of a new helpdesk solution for the campus.We selected to implement open source helpdesk software. This decision has benefits beyond financial ones. Our customers now have self-service capabilities allowing them to create, view, and respond to their own issues. Customers are automatically notified via e-mail when a new ticket is entered on their behalf and when that issue has been resolved. We also expanded the software to other areas of our IT department for project management and internal problem tracking.The flexibility of the solution we implemented allows us to work towards changing many of our paper based, poorly tracked processes to be far more transparent and easy to maintain and monitor.We will discuss the impact of an open helpdesk system from management, technical, and customer perspectives, talk about the trials, tribulations, and hurdles we had to overcome along the way, and give a live demonstration of our implementation.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130919865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Software management 软件管理

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181237

Cindy Dooling, Jeff White, Cathy Lee

引用次数: 0

Rollins college laptop repair services 罗林斯大学笔记本电脑维修服务

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181250

Ch Howe

{"title":"Rollins college laptop repair services","authors":"Ch Howe","doi":"10.1145/1181216.1181250","DOIUrl":"https://doi.org/10.1145/1181216.1181250","url":null,"abstract":"With the increase of students participating in the Rollins College Laptop Program, Rollins needed to improve its ability to manage, care for, and repair student's laptops in a holistic manner. As a department it was decided that service needed to be at the forefront of our laptop program in order to ensure students had their laptops returned in the shortest amount of time possible. After evaluating the current situation, a plan was implemented to decrease downtime and increase support levels. This was accomplished through our purchasing program and the support that the laptop manufacturers provide. Along with the changes made through manufacturers support, we reviewed the current operating procedures and ideas and made the necessary changes to facilitate simplicity and organization in the repair shop. This included creating a set of standard procedures and executing them within the repair shop. Over the course of 5 years we have reduced repair times from 2-3 weeks down to 1-3 days. The program is ongoing but has been a great success for Rollins College. Integrating some of the changes discussed could have an advantageous impact on any organization that is attempting to streamline and improve there laptop support division.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116552571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Automated podcasting solution expands the boundaries of the classroom 自动化播客解决方案扩展了教室的边界

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181217

D. Aldrich, B. Bell, Tim Batzel

{"title":"Automated podcasting solution expands the boundaries of the classroom","authors":"D. Aldrich, B. Bell, Tim Batzel","doi":"10.1145/1181216.1181217","DOIUrl":"https://doi.org/10.1145/1181216.1181217","url":null,"abstract":"A scalable podcast solution developed at the University of Washington makes the podcasting of class lectures easy for faculty by automating the capture, uploading, and delivery of MP3 audio recordings.University of Washington staff create online class blog-space for participating instructors at the beginning of the quarter. Class location and meeting times are scheduled via a web interface. After the schedule has been established, the entire recording process happens seamlessly in the background while the instructor teaches.A podcast server automatically captures data from networked MP3 streaming devices, which are wired into the classroom's PA system. The audio capture routine stops at the end of class and the resulting MP3 file is scripted to be published in a corresponding class blog where it is made available to students via an RSS feed.Students are able to listen to the MP3 recordings online, or they can click on the provided link to subscribe to the podcast. Once students subscribe to a podcast, subsequent lectures are delivered automatically to the students' computers. These recordings can be played on personal computers, laptops, portable MP3 players, and some cell phones.This convenient teaching and learning technology provides students with the ability to engage in lecture review and enhance their understanding of the material covered in class. The University's scalable podcasting solution helps to create the links between teaching and learning, and expands the boundaries of the traditional classroom.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125140338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 19

VOIP in a university call center 大学呼叫中心的VOIP

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181245

R. Gable

{"title":"VOIP in a university call center","authors":"R. Gable","doi":"10.1145/1181216.1181245","DOIUrl":"https://doi.org/10.1145/1181216.1181245","url":null,"abstract":"Can VOIP (voice over Internet Protocol) actually work in a university call center? There are a number of issues surrounding implementing VOIP. This session will discuss the type of equipment needed, both software and hardware. Detailed information about how a university went digital.We will start with what switches, servers, personnel, and maintenance were required. Then move on to the installation. There is a physical infrastructure that has to exist for VOIP, including integrating analog phone systems, network, and workstations.We will devote some time to the call center workstation, their requirements and specifications. The computers running the softphone utility have to be robust, fast and clean.No VOIP discussion would be complete without a report on the softphone utility. The University of Wyoming chose Frontrange Solutions Contact Center. We will go over its usage, answering calls, transfers, voice mail, feedback to the client and specialist, and what reporting statistics are available. There are a number of advantages over a standard analog system, including having a virtual helpdesk with the ability to remotely bring extra specialists into the call center and provide second-level support.We will discuss potential pitfalls such as network lag and disruptions, computer crashes, and windows OS problems.The University of Wyoming has tested multiple lines of headsets. Since these headsets must be USB in order to interact with the softphone, there are limitations. Should you choose wired or wireless headsets?Our discussion will conclude with a feasibility discussion on VOIP and prices involved with implementation.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"82 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126285743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Increasing resources in times of budgetary constraints 在预算紧张时增加资源

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181291

John V. Samuel, Kevin J. Wilhite

{"title":"Increasing resources in times of budgetary constraints","authors":"John V. Samuel, Kevin J. Wilhite","doi":"10.1145/1181216.1181291","DOIUrl":"https://doi.org/10.1145/1181216.1181291","url":null,"abstract":"Institutions of higher education are being continually pressed with shrinking financial resources on one side and increasing costs on the other. These pressures can prove insurmountable when the demands of researchers as well as a highly competitive job market are taken into account. One of the costs associated with higher education is software availability for research and instruction. The increasing complexity of instructional and research demands often means that expensive software programs be purchased; software that can easily deplete a department's or campus' budget. This realization may prompt administrators to pursue a one-size-fits-all mind set and acquire software that is used by many than by the few with the result of curtailing or limiting research. Despite the bleak financial situation of the institution, faculty, staff, and students at Indiana University have a choice in selecting from a wide variety of statistical and mathematical programs. Moreover, the University community can purchase or lease these packages at a cost far below that of the standard educational discount offered by many vendors for home and or office use while at the same time receiving installation and computing support. The presenters will share how a truly multi-campus software distribution method was developed and implemented, including the program's success, which saves millions of dollars annually for the University.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127054085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Me and my shadow 我和我的影子

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181263

Kathy Lyons, M. Wolske

{"title":"Me and my shadow","authors":"Kathy Lyons, M. Wolske","doi":"10.1145/1181216.1181263","DOIUrl":"https://doi.org/10.1145/1181216.1181263","url":null,"abstract":"Building relationships with internal and external technical support staff can be an important factor in developing an effective and successful Help Desk. Strong relationships improve the efficiency of information flow, thereby improving the quality of support provided to customers. The Campus Information Technologies and Educational Services (CITES) Help Desk at the University of Illinois started a job-shadowing program to strengthen relationships within CITES. The program pairs a Help Desk consultant with a service manager or other CITES support professionals, allowing each participant to see the daily hands on activities of the person they are shadowing. Consultants better understand the processes behind services provided by CITES, while service managers better understand the daily activities of Help Desk consultants. Based on these successes, CITES and departmental support groups such as the Graduate School of Library and Information Science (GSLIS) have joined together to extend the job shadowing program. This has provided valuable information regarding the strengths that each support group can bring together in addressing the technical opportunities and challenges of faculty, staff and students. In this session we talk about the importance of building relationships and how to setup a successful job-shadowing program.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114629652","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 57