Rollins college laptop repair services

Abstract

With the increase of students participating in the Rollins College Laptop Program, Rollins needed to improve its ability to manage, care for, and repair student's laptops in a holistic manner. As a department it was decided that service needed to be at the forefront of our laptop program in order to ensure students had their laptops returned in the shortest amount of time possible. After evaluating the current situation, a plan was implemented to decrease downtime and increase support levels. This was accomplished through our purchasing program and the support that the laptop manufacturers provide. Along with the changes made through manufacturers support, we reviewed the current operating procedures and ideas and made the necessary changes to facilitate simplicity and organization in the repair shop. This included creating a set of standard procedures and executing them within the repair shop. Over the course of 5 years we have reduced repair times from 2-3 weeks down to 1-3 days. The program is ongoing but has been a great success for Rollins College. Integrating some of the changes discussed could have an advantageous impact on any organization that is attempting to streamline and improve there laptop support division.