Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries最新文献_第8页

SafetyNET -- designing and implementing a technology support program for students SafetyNET——为学生设计和实施一个技术支持项目

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181248

Joshua Hartranft, V. Longenecker

引用次数: 0

Digi get it: student technology training 我明白了:学生技术培训

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181265

Sarah S. Mansell

引用次数: 0

A recharge model for end user computing support: yes! people pay us to fix their computers 最终用户计算支持的充值模型:是的!人们付钱让我们修理他们的电脑

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181220

Michelle Bautista, Bryan Lee

{"title":"A recharge model for end user computing support: yes! people pay us to fix their computers","authors":"Michelle Bautista, Bryan Lee","doi":"10.1145/1181216.1181220","DOIUrl":"https://doi.org/10.1145/1181216.1181220","url":null,"abstract":"UC-Berkeley's Departmental On-site Computing Support (DOCS) is a subscription based model for dedicated annual tech support service: Mac/Windows, Desktops, Servers, PDAs and other peripherals. We analyze clients' computing needs, help design and implement infrastructure, handle immediate needs (fires) while performing ongoing maintenance and upgrades to prevent fires.Many central campus services provide limited phone, email and to some extent drop-in help desk on specific services (email, calendar, etc). However, many problems need to be handled at the user's machine in the user's environment.Several colleges within UC-Berkeley and some majors/departments have their own help desk service or desktop support model, but the vast majority of administrative and academic departments are on their own. Some hire in-house technicians or student workers for their IT needs. Smaller units usually go without any direct support.The DOCS recharge model can be used as a 2nd tier to the Help Desk for in-depth work. The model is flexible enough to adjust staffing based on interest or stretched to provide different layers and levels of service and pricing, from a department too small to hire their own IT staff, to a large department in need of multiple platform support.This paper and presentation looks to explore how and where to expand our current services. It will demonstrate the current effectiveness of our current level of service. It will also address campus wide needs for campus level services that don't offer any in-person or on-site support as well as other areas of improvement or expansion.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"123 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122318568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Taming the help desk 驯服服务台

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181298

G. Sperl

{"title":"Taming the help desk","authors":"G. Sperl","doi":"10.1145/1181216.1181298","DOIUrl":"https://doi.org/10.1145/1181216.1181298","url":null,"abstract":"So you were a computer geek: supporting desktops and servers, maybe some web design... and suddenly a staff is dropped in your lap. Maybe they're a bunch of inexperienced students and now you have to deal with their academic responsibilities and needs, then add in support for thousands of customers, and you (the geek turned manager) need your own development. Who in their right minds would want that job?I took the job and chose to run with what I had -- and it worked. For this session, I will present the secrets of our (and my) success at the Computing & Information Technology Help Desk at Wayne State University. Then, we will discuss how our methods can be applied to you and your institution's support center.By establishing training and mentoring for new employees and learning how to manage a staff correctly, I helped create a dynamic team and a fun workplace. Ensuring that management is an active, visible presence has established positive employee performance. Encouraging the student staff to participate in problem solving and change management reinforces the fact that we are a team. Finally, everyone is allowed to evaluate the team's performance, which then helps the team to improve their technical abilities and responses to our customers. This has helped us move from an underappreciated resource four years ago to a respected authority now. You can do it, too.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126639294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Using coLinux to provide a linux environment on windows PC in public computer labs 利用coLinux在公共计算机实验室的windows PC上提供linux环境

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181266

Hideo Masuda, M. Nakanishi, Akinori Saitoh, S. Yasutome

{"title":"Using coLinux to provide a linux environment on windows PC in public computer labs","authors":"Hideo Masuda, M. Nakanishi, Akinori Saitoh, S. Yasutome","doi":"10.1145/1181216.1181266","DOIUrl":"https://doi.org/10.1145/1181216.1181266","url":null,"abstract":"There are many requests from teachers to computer lab management staff in universities. The most annoying one is that both the Windows and Linux environment are required. To satisfy such a request, a dual-boot system is widely used. But on a dual-boot system, students must wait for minutes to switch between Windows and Linux. And management staff has to repeat the boot and shutdown process to apply patches to both operating systems. To provide both operating systems' environment simultaneously, we have decided to use coLinux to run Linux as a Windows application, and installed it in our PC classroom. coLinux, Cooperative Linux, is an open-source, lightweight solution, as compared to full virtualization techniques such as VMware or Virtual PC. Cygwin could be another solution, but it has some restrictions against the full capability of Linux such as process management. coLinux enables both native Linux applications and Windows applications to run simultaneously on the screen. Our solution also avoids incompatibility problems that sometimes occur between Microsoft Office on Windows and Office suites on Linux.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115533798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Higher ed 101 - teaching techies higher ed culture 高等教育101教学技术高等教育文化

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181249

L. Hitch, Bethan Sullivan

{"title":"Higher ed 101 - teaching techies higher ed culture","authors":"L. Hitch, Bethan Sullivan","doi":"10.1145/1181216.1181249","DOIUrl":"https://doi.org/10.1145/1181216.1181249","url":null,"abstract":"More often than not, the previous work experience of college and university information technology staff has been in industry. Another staff demographic is that many are relatively recent graduates. What they have in common is a hierarchical, standards-driven and technical worldview - the antithesis of the peculiarities of higher education's organizational structure. This void, despite excellent skills and knowledge of information technology, frequently results in miscommunication, misunderstanding, and costly mistakes when working with the majority of the university whose worldview is autonomous, variable and non-hierarchical (not to mention, non-technical). After a series of embarrassing mistakes, we launched a mandatory professional development course called Higher Ed 101 to give our IT staff the vocabulary and understanding of the complexities of higher education's organizational structure, particularly shared governance, academic freedom and tenure. The rationale was twofold: 1) to reduce disruption to the community because of insensitivity to the academic calendar and processes; and 2) to ease internal tension, raise levels of job satisfaction and develop flexible approaches to common campus technology issues. This paper details the course, Higher Ed 101, for use in staff training and development. It concludes with why making an investment in teaching the technology staff about the culture of higher education is as sound an investment in their (and the IT department's) future as is learning the latest technology.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130224357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The easy way to move windows profiles and data 移动windows配置文件和数据的简单方法

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181241

Todd Fogle, K. Cleary

{"title":"The easy way to move windows profiles and data","authors":"Todd Fogle, K. Cleary","doi":"10.1145/1181216.1181241","DOIUrl":"https://doi.org/10.1145/1181216.1181241","url":null,"abstract":"The idea of replacing faculty and staff computers can be daunting, to say the least, and data transfers have always been an inefficient monster. This year, Bucknell University has integrated the latest version of Microsoft's free User State Migration Tool into our desktop replacement process, allowing us to migrate multiple users and their data from one machine to another without any need for the client's presence.The User State Migration Tool has allowed us to drastically reduce the amount of time and user interaction required to replace faculty and staff computers.In order to successfully use this tool in our workflow, we needed to perform several important customizations: 1. Create custom INF files so the tool will only migrate the data we wanted to keep. 2. Create GUI front ends to either remotely back up a client's profile to a network drive or remotely back up a profile to a new machine and automatically load the profile on the new machine. 3. Create a webpage that allows us to view the status of all the profile transfers that are currently in progress. By customizing and automating the User State Migration Tool, we have been able to streamline our desktop replacement process and reduce the time spent and manpower needed to re-image existing computers and setup newly deployed computers.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128569657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Oh, my aching laptop: expanding the boundaries of campus computing ergonomics 哦，我疼痛的笔记本电脑:扩展校园计算机人体工程学的边界

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181308

Patricia Wyatt, K. Todd, Tabatha Verbick

{"title":"Oh, my aching laptop: expanding the boundaries of campus computing ergonomics","authors":"Patricia Wyatt, K. Todd, Tabatha Verbick","doi":"10.1145/1181216.1181308","DOIUrl":"https://doi.org/10.1145/1181216.1181308","url":null,"abstract":"Feeling pins-and-needles in your fingers, having a sore back, blurry vision or aching wrists are common symptoms for many employees in the technology field. Such aches and pains are often warning signs that significant injuries are just one more mouse click away. Until recently, such ailments have not traditionally been considered common symptoms for students. Yet, with the rapid growth of game-playing software, computer-related coursework and online classes, which cause students to spend longer hours in front of a computer, repetitive stress injuries are inevitable. Consequently, such injuries should and must be considered in the educational environment by department heads and information technology personnel. Repetitive stress injuries are of particular concern at Northwest Missouri State University, where all campus-housed residents are provided with campus-owned notebook computers. Notebook computers can increase the chances of injury since the monitor and keyboard cannot be positioned separately. Also, due to the notebook computer's portability students can work in locations and positions that can increase the risk of acquiring repetitive stress injuries from neck pain to carpal tunnel syndrome. Computer users need more education and training in the science of ergonomics in order to avoid injuries.In this paper, users and educators will learn techniques for adapting workspaces and habits in order to perform at optimum efficiency. The paper will define the problems and costs associated with workspace ergonomics and offer solutions to these problems. Additionally, the authors will discuss techniques to avoid repetitive stress injuries and how to effectively train users before injuries occur.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128883128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9

Extreme makeover: lab edition 极端改造:实验室版

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181303

P. Washburn

引用次数: 0

Retake control of your classroom technology 重新控制你的课堂技术

Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries Pub Date : 2006-11-05 DOI: 10.1145/1181216.1181230

Michael D. Ciocco, Neil Toporski, Kenur Talsania

{"title":"Retake control of your classroom technology","authors":"Michael D. Ciocco, Neil Toporski, Kenur Talsania","doi":"10.1145/1181216.1181230","DOIUrl":"https://doi.org/10.1145/1181216.1181230","url":null,"abstract":"Instructional Technology at Rowan University strives to empower faculty by making classroom technology readily available and easy to use. Until recently, using technology in one of our 80 Technology Enhanced Classrooms (TEC) was typically a frustrating experience for faculty. The controls for projectors, computers, VCRs, CD players, DVD players, and other technologies were often complicated and varied from classroom to classroom. Extensive TEC training was often required but difficult to generalize. Typically, the result was support and maintenance nightmares. In 2005, it became essential to create a new model of classroom technology.In the wake of the mentioned issues, Rowan University developed a \"simple\" TEC model that improves access to equipment and streamlines the use of technology in the classroom. This new model meets the following goals: (1) to provide fast, seamless access to classroom technology for the faculty by standardizing technology and function of all TEC classrooms, (2) to minimize the need for training and on-site user support, and (3) to create an inexpensive and low maintenance environment to minimize costs, service, and repairs. Rowan is currently implementing this new model in phases; the first of which involves the implementation of standardized technology choices and its benefits such as cost, support, and maintenance reduction.This paper will discuss the approach and implementation of phase one of the new, \"simple\" Rowan University TEC model as well as insight into future plans for the model.","PeriodicalId":131408,"journal":{"name":"Proceedings of the 34th annual ACM SIGUCCS fall conference: expanding the boundaries","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121440031","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4