发布求助
文献互助 智能选刊 最新文献

2013 Fifth International Conference on Service Science and Innovation最新文献

筛选
英文 中文
The Web Services Composition Testing Based on Extended Finite State Machine and UML Model 基于扩展有限状态机和UML模型的Web服务组合测试
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.46
Ching-seh Wu, Chi-Hsin Huang
{"title":"The Web Services Composition Testing Based on Extended Finite State Machine and UML Model","authors":"Ching-seh Wu, Chi-Hsin Huang","doi":"10.1109/ICSSI.2013.46","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.46","url":null,"abstract":"Web services are designed as software building blocks for Service Oriented Architecture (SOA). It provides an approach to software development that system and application can be constructed by assembling reusable software building blocks, called services. The industries have adopted web services composition to generate new business applications or mission critical services. One of the most popular integration languages for web services composition is Web Services Business Process Execution Language (WS-BPEL). Although the individual service is usually functional correctly, however, several unexpected faults may occur during execution of composite web service. It is difficult to detect the original failure service because the faults may propagate, accumulate and spread. In this paper, we present a technique of Model-Based Testing (MBT) to enhance testing of interactions among the web services. The technique combines Extended Finite State Machine (EFSM) and UML sequence diagram to generate a test model, called EFSM-SeTM. We also defined various coverage criteria to generate valid test paths from EFSM-SeTM model for a better test coverage of all possible scenarios.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"165 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114399745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 17
Developing a Design Process for Cross-Media Productions in Cultural Services: A View of Value Migration 文化服务中跨媒体产品的设计过程:价值迁移的观点
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.13
Chi-Yu Chang, Chia-Han Yang
{"title":"Developing a Design Process for Cross-Media Productions in Cultural Services: A View of Value Migration","authors":"Chi-Yu Chang, Chia-Han Yang","doi":"10.1109/ICSSI.2013.13","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.13","url":null,"abstract":"This research aims to explore how the consumers verify the value of cross-media production and how the producers develop a design process through cross-media production based on the consumer's valuation. With this perspective, this research constructs a two-step research design. Firstly, a value measurement model is built for novel, musical and movie. With this model, this research uses the Analytic Hierarchy Process (AHP) and conducts an expert questionnaire survey to experiment the key value of consumers for each novel, musical and movie. The findings show the key value of these three creations and reveal that the major three gaps in value migration for consumers are sense, aesthetic, and historical value in turn for the cross-media production from novel to musical. As for cross-media production from musical to movie, the major three gaps in value migration for consumers are emotional value, marketing activities, and epistemic value in turn. This research also uses \"The Phantom of the Opera\" as a case study to see how these key values are implemented cross novel to musical and cross musical to movie, and also implements it to the cultural product design model.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116042678","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Dynamic Evolution of Technological Service System 技术服务系统的动态演化
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.43
Jia-Yun Lin, H. Su
{"title":"Dynamic Evolution of Technological Service System","authors":"Jia-Yun Lin, H. Su","doi":"10.1109/ICSSI.2013.43","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.43","url":null,"abstract":"In recent years, there has been a dramatic proliferation of research concerned with the technological Service System. Industry develops new technologies and uses innovative technology to improve products and processes. Technological service systems improve service processes or develop new business models using innovative technology. To understand the development of service system technology, patent citation network is utilized to analyze dynamics of technologies driving innovation in the service system. Also, a three dimensional contour map is created to visualize service system patents for direct understanding of dynamic evolution of service system to be used as an evidence for generating policy and management implications.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130607999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the Effective of Unexpectedness: An Extension of Expectation-Disconfirmation Theory 探索意外的有效性:期望不确认理论的延伸
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.53
S. Wang, Tzu-Wei Fu
{"title":"Exploring the Effective of Unexpectedness: An Extension of Expectation-Disconfirmation Theory","authors":"S. Wang, Tzu-Wei Fu","doi":"10.1109/ICSSI.2013.53","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.53","url":null,"abstract":"In highly competitive market of Apps, it's important to understand what drives customers to purchase Apps. We adopted EDT and introduced a new concept, which is named unexpectedness, to explore the phenomenon of App purchasing or continue using behavior. In our study, we separated Apps into two styles: utilitarian and hedonic, and argued that disconfirmation and unexpectedness have different effects on satisfaction of these two different style Apps.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125955551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress 多技能呼叫中心的预测:一种多代理多服务(MAMS)方法:研究进展
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.47
G. Motta, T. Barroero, D. Sacco, Linlin You
{"title":"Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress","authors":"G. Motta, T. Barroero, D. Sacco, Linlin You","doi":"10.1109/ICSSI.2013.47","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.47","url":null,"abstract":"Workforce management is critical in call center business. Human resources are the highest cost, and therefore efficiency is a key success factor. On the other side relevant peaks of incoming calls have to be served. We here consider a complex case, with a many-to-many relationship between agents and services, i.e. the same agent serves many customers and the same customer may be served by many agents. In this perspective, we propose a model to forecast calls in long- and mid-term by ARIMA (Auto-Regressive Integrated Moving Average), and to size workforce in mid-term by integrating an Erlang model. Finally, we have developed a tool to forecast calls in a multi-agent multi-service call center. Field tests are running and first results validate our model.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"171 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115692655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Cultural Consumption and Consumer Well-Being: Implications from the Self-Determination Theory 文化消费与消费者福祉:来自自我决定理论的启示
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.11
N. Siu, T. Zhang, C. Ho, H. Kwan
{"title":"Cultural Consumption and Consumer Well-Being: Implications from the Self-Determination Theory","authors":"N. Siu, T. Zhang, C. Ho, H. Kwan","doi":"10.1109/ICSSI.2013.11","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.11","url":null,"abstract":"Academics, artists and policymakers have recently been exploring the relationship between cultural participation and well-being and have suggested that promoting the consumption of cultural activities might be a route to improving consumers' perceptions of well-being. However, there is a paucity of studies that have attempted to examine the underlying mechanisms in the cultural consumption-consumer well-being link. The current study employs the self-determination theory to understand the dominant innate needs of customers in the context of cultural consumption. The aim of the research is to examine the role of self-determination mechanisms in the relationship between cultural consumption, vitality and consumer well-being.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115369426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Service Experience Image for Value Co-creation: The Creative Communities in Taipei City 价值共创的服务体验形象:台北市创意社区
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.16
Chen-Fu Yang, Yu-Chun Wang, T. Sung
{"title":"Service Experience Image for Value Co-creation: The Creative Communities in Taipei City","authors":"Chen-Fu Yang, Yu-Chun Wang, T. Sung","doi":"10.1109/ICSSI.2013.16","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.16","url":null,"abstract":"The creative industry has the characteristics of highly complex value networks and nonlinear development paths. In general, service experiences refer to the added value that customers gain when obtaining services, while service experience images are the overall impression, beliefs, and expectations that customers have toward the services. Therefore, this study aims to explore service experience images that are appropriate for the development of the local creative industry and to allow stakeholders (such as, residents and tourists, enterprises, and the government) to co-create value and reduce the risks and costs resulting from regional development. In this study, field studies focus on the community located between the Zhongshan and Shuanglian MRT Stations in Taipei, and community service experience images are collected through interactive adjective tool cards. Through focus group discussions with the stakeholders for the local development, this study has first discovered the sources, values, and co-creation development opportunities of service experience images. Secondly, the study found that service experience image is a co-creation of stakeholders in the community, so how to identify service experience images and dynamic shifts to effectively integrate the community's service content, personnel, and responses is crucial for the community in creative community development. Thirdly, service experience images will bring different stakeholders with different types of values, if an appropriate co-creating platform of service experience images can be established in the future. As a result, the stakeholders could efficiently and effectively engage in both defining and creating value, it would help reduce the costs and risks in the process.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126691402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Evaluating Interactions between Appearance-Related Product Designs and Facial Characteristics 评估外观相关产品设计与面部特征之间的相互作用
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.31
C. Chu, Szu-Hao Huang, I-Jan Wang, C. Lo
{"title":"Evaluating Interactions between Appearance-Related Product Designs and Facial Characteristics","authors":"C. Chu, Szu-Hao Huang, I-Jan Wang, C. Lo","doi":"10.1109/ICSSI.2013.31","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.31","url":null,"abstract":"Design prototype evaluation plays a crucial role in user experience assessment. This paper proposes an evaluation scheme to investigate interactions between design features of a product and user facial characteristics. Glasses frames design is used as an example to illustrate how the scheme works. 3D scanning technology is applied to capture the facial features of users and reconstruct their 3D face models. Those models allow us to post-process individual facial feature without changing the others. Subjects respond to three affective measures: confidence, friendliness, and attractiveness, signified by the faces wearing the factorized glasses frames. The results show that changing certain design features indeed influences the impressions of the faces with varied facial characteristics. The proposed scheme facilitates design of products related to personal appearance.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123506719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Process for Redesigning Theaters' Service 重新设计剧院服务的过程
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.55
Mei-Ting Jou, Yu-Pei Chen, Thai Dao, Tingcai Chen, Yi-Ling Chen
{"title":"Process for Redesigning Theaters' Service","authors":"Mei-Ting Jou, Yu-Pei Chen, Thai Dao, Tingcai Chen, Yi-Ling Chen","doi":"10.1109/ICSSI.2013.55","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.55","url":null,"abstract":"The discussion entails redesign of the processes theaters use to provide services. Based on the original process theaters use, the new process combines mobile devices and customer relationship management (CRM) which affords every customer with personal service, and builds trust and loyalty.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125223081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Designing Services for Happy Times in a Movie Theater 为电影院的欢乐时光设计服务
2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI: 10.1109/ICSSI.2013.49
Hsiao-Wei Chiu, Margaret Nathania, Yi-Ting Lin, Xueil Huang
{"title":"Designing Services for Happy Times in a Movie Theater","authors":"Hsiao-Wei Chiu, Margaret Nathania, Yi-Ting Lin, Xueil Huang","doi":"10.1109/ICSSI.2013.49","DOIUrl":"https://doi.org/10.1109/ICSSI.2013.49","url":null,"abstract":"This study intends to change customers' perceptions for producing a \"Happy Times in a Movie Theater\" service. Two service design tools, service cycle and service blueprint, are utilized in this study. Finally, this study demonstrates a modified theater service.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132685422","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
首页 上一页 下一页 尾页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：481959085
Book学术官方微信