{"title":"重新设计剧院服务的过程","authors":"Mei-Ting Jou, Yu-Pei Chen, Thai Dao, Tingcai Chen, Yi-Ling Chen","doi":"10.1109/ICSSI.2013.55","DOIUrl":null,"url":null,"abstract":"The discussion entails redesign of the processes theaters use to provide services. Based on the original process theaters use, the new process combines mobile devices and customer relationship management (CRM) which affords every customer with personal service, and builds trust and loyalty.","PeriodicalId":125572,"journal":{"name":"2013 Fifth International Conference on Service Science and Innovation","volume":"21 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2013-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Process for Redesigning Theaters' Service\",\"authors\":\"Mei-Ting Jou, Yu-Pei Chen, Thai Dao, Tingcai Chen, Yi-Ling Chen\",\"doi\":\"10.1109/ICSSI.2013.55\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The discussion entails redesign of the processes theaters use to provide services. Based on the original process theaters use, the new process combines mobile devices and customer relationship management (CRM) which affords every customer with personal service, and builds trust and loyalty.\",\"PeriodicalId\":125572,\"journal\":{\"name\":\"2013 Fifth International Conference on Service Science and Innovation\",\"volume\":\"21 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2013-05-29\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2013 Fifth International Conference on Service Science and Innovation\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ICSSI.2013.55\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2013 Fifth International Conference on Service Science and Innovation","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICSSI.2013.55","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
The discussion entails redesign of the processes theaters use to provide services. Based on the original process theaters use, the new process combines mobile devices and customer relationship management (CRM) which affords every customer with personal service, and builds trust and loyalty.
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